Customer Service Tips Podcasts

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1
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Intercom

484

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6d ago6d ago

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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com

1
Customer Service Revolution

John Dijulius

234

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7d ago1w ago

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Customer service, done right, can be your company's single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...

1
Service MVP Sales Training Podcast with Joe Crisara

Service MVP

140

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4d ago4d ago

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I’m America’s Service Sales coach Joe Crisara, and I’ve been down the same path. For nearly 45 years, I performed services for clients just like yours, and like you, I suffered frustration & heartbreak, and I poured out the blood, sweat & tears it takes to survive. Over time, I learned to change how I did things so I got more traction and better results.

1
Superpro Podcast

Housecall Pro

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4d ago4d ago

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Tune into “Superpro Podcast” by Housecall Pro, where home service professionals share their journeys and expert advice. Each episode dives into real-life stories, offering insights on overcoming industry challenges, innovative business strategies, and personal growth. Learn how to elevate your service business from marketing tips to tech innovations. Perfect for newcomers and veterans looking to stay ahead in the home service industry.

1
The Contact Center Gurus

Jessica Voss

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9d ago1w ago

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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!

1
CX Storytime, Tales from the Customer Journey

Russel Lolacher

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4d ago4d ago

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Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...

1
Act on Tech

Alex of Alex Custom Tech

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1d ago1d ago

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Welcome to Act on Tech, the podcast that empowers you to harness technology to boost your productivity and simplify your life. Hosted by tech enthusiast and entrepreneur Alex, each episode dives into actionable tips, tools, and insights to help you stay ahead in the digital age. Discover practical advice, expert opinions, and cutting-edge trends, all while learning about Alex Custom Tech, a leading MSP dedicated to providing personalized IT solutions for business and residential customers. T ...

1
Ratchet+Wrench Radio

Ratchet+Wrench

447

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3d ago3d ago

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Ratchet+Wrench Radio offers four tracks each month that explore the industry's biggest trends, most pressing topics, and the leadership and business management tips and strategies you need to thrive.

1
Smoke Break - Sales Associates

Mike Hernandez

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12d ago1w ago

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"Smoke Break" is a weekly micro-podcast delivering essential training tips for convenience store sales associates in just 5-10 minutes. Host Mike Hernandez shares practical advice, real-world scenarios, and actionable strategies to help you excel in your role and advance your career. Perfect for listening during your break, each episode tackles key topics like customer service, store operations, and professional development. Turn your smoke break into a power-packed learning session!

1
The LiveChat Factory Podcast

Karen Levett

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19d ago2w ago

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Welcome to the LiveChat Factory Podcast, your go-to show for all things customer service, digital engagement, and business success. Hosted by Karen Levett, this podcast dives into the latest trends, challenges, and game-changing strategies in the world of customer experience. Each episode features insightful conversations with industry leaders, business owners, and innovators who share their expertise on customer service, live chat, digital transformation, outsourcing, and the evolving role ...

51
Making It Grow Minutes

Amanda McNulty

396

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4h ago4h ago

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Gardening and horticulture news and tips, as well as agricultural information from Amanda McNulty, the host of SCETV's "Making It Grow" and Clemson University Extension Agent. Produced by South Carolina Public Radio.Making It Grow Minutes are produced by South Carolina Public Radio, in partnership with Clemson University's Extension Service.

1
Startup Stories - Mixergy

Andrew Warner

16k

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7d ago1w ago

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Business tips for startups by proven entrepreneurs

1
Excel Tips

CPA Australia

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25d ago3w ago

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Excel Tips is a podcast for accounting, business and finance professionals who are looking to sharpen their spreadsheet skills and learn new hacks and tricks from Neale Blackwood CPA, a Microsoft Excel expert. Excel Tips helps spreadsheet users discover Excel's hidden features and shortcuts and understand how best to apply the newest features and functionality. The podcast is a companion to regular articles in INTHEBLACK, CPA Australia's award-winning business magazine. Every podcast episode ...

1
Business Brain – The Entrepreneurs’ Podcast

Shannon Jean & Dave Hamilton

711

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2h ago2h ago

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Two long-time small-business owners, Dave Hamilton and Shannon Jean, come to you each week to talk through the trials, success, pitfalls and tips it takes to successfully run a small business in today’s world. Hear real-world folks talk about real-world problems, letting you know not only what it takes to get it done but that you’re not alone in doing it!

1
Retail101online

Mark Lack

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7d ago1w ago

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Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...

1
Bar Stars Happy Hour

Tom Alley

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24d ago3w ago

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If you're in the Bar, Restaurant, or Entertainment Industries, this podcast is for you! The Bar Stars Happy Hour Podcast is for bar people, by bar people. This podcast is your personal happy hour, and will provide you with a well-deserved break from the day-to-day grind. The service and hospitality industries are hard work, and it is not for everyone. We have everything from educational episodes to interviews from Industry professionals from all over the world and we share stories, tips, tri ...

1
CX Passport

Rick Denton

244

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2d ago2d ago

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👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are the ...

1
Marketing Media & Cupcakes

John & Angel Ondo

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16d ago2w ago

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We are here to help you develop best practices for building great client/customer relationships. Hosted by John & Angel Ondo with their decades of marketing and customer service experience. John & Angel Ondo. John is a four-time Emmy award-winning TV/Film Producer. Angel leads customer service teams during the day and runs a home-based cupcake business on the weekends. On each episode we discuss Branding, Marketing, Media Ideas and we always throw in a food recipe or tip, because food is abo ...

1
Customer Service in 60 seconds

Nonnie Vikie

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7+ y ago7+ y ago

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Welcome to the Customer Service in 60 seconds, where you get tips and more information on how best to render service to customers.

1
Flyway Connections Podcast

Flyway Family

162

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11d ago1w ago

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Welcome to Flyway Connections, where new and veteran waterfowlers come together to share in the lifestyle of chasing cupped wings. Whether you’re in the blind or counting down the days in the off-season, we’re here to keep the passion alive and the waterfowl conversation going. Dive into the stories, tips, gear talk, and traditions that make the waterfowl community what it is. This is more than a hunt it’s a connection.

1
The Ambitious Groomer Business Podcast

Denise Heroux

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14d ago2w ago

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"The Ambitious Groomer," hosted by Denise Heroux and featuring special guests, is a podcast dedicated to empowering grooming business owners. Through insightful discussions and problem-solving sessions, the podcast aims to provide a supportive platform where groomers can address challenges, brainstorm solutions, and design effective business strategies. Denise Heroux, along with ordinary entrepreneurs as guests, shares valuable insights, tips, and tools to help grooming business owners navig ...

1
School Communications Scoop

Bonnie Leedy, CEO

162

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18d ago2w ago

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Your School Communications Scoop covers topics and best practices for K-12 schools. Whether it is tips for improving school customer service, strategies on how to market your school, or ways to use your school website and social media to build a respected school brand and increase enrollment, you'll find proven, effective advice from the experts at School Webmasters, LLC.

1
Customer Support Secrets

Lydia Esenam Adzimah

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6+ y ago6+ y ago

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A podcast to where we share tips and encourage customer service personnel’s to be exceptional in their service delivery to create a great customer experience

1
Acquisitions Anonymous - #1 for business buying, selling and operating

Bill D'Alessandro, Mills Snell, Heather Endresen, and Michael Girdley

460

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9h ago9h ago

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Jump into the world of business acquisitions with hosts Bill D'Alessandro, Mills Snell, Heather Endresen, and Michael Girdley. We review real businesses for sale in each episode, providing expert insights, strategies, and tips to make savvy business moves like the pros. Perfect for entrepreneurs, investors, and anyone interested in buying and selling businesses.

1
The Wedding Dish

Sara Alepin

178

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9d ago1w ago

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Grab your fork and knife, and take a seat at our table as we dish on all things weddings. You’ll hear stories and tips from real couples and wedding pros about life, love and entrepreneurship. The Wedding Dish is a casual, conversation-style podcast featuring stories and tips from real couples and wedding pros. Let’s dish!

1
Apex Custom Concrete & Masonry

Apex Custom Concrete & Masonry

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1M ago6w ago

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Welcome to the Apex Custom Concrete & Masonry Podcast, where craftsmanship meets community! Located in Oak Harbor, Ohio, we are dedicated to transforming homes and commercial spaces with our superior concrete and masonry services. Our expertise spans outdoor kitchens, stamped patios, paver patios, staining and engraving, custom steps, concrete countertops and tables, micro etching, stone work, and brick work. Each project reflects our commitment to quality and our passion for creating beauti ...

1
CleanFlowAC.com Audio Blogs Podcast

cleanflowac

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12d ago1w ago

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Welcome to the Clean Flow AC Podcast, your go-to audio destination for everything HVAC, indoor air quality, and healthy home living across South Florida and beyond. Whether you’re a homeowner looking to improve your air quality or a curious listener wanting the inside scoop on how HVAC systems impact your health, comfort, and energy savings, we’ve got you covered. Hosted by the passionate team behind it, each episode breaks down industry trends, practical home maintenance tips, and real stor ...

1
My Digital Farmer Podcast

Corinna Bench

345

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8d ago1w ago

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CSA farmer and marketing specialist Corinna Bench from MyDigitalFarmer.com and Shared Legacy Farms brings you the My Digital Farmer podcast, revealing the best online marketing strategies you can apply to your retail farm business to help you grow your leads and sales. These days, it's not enough to just grow your product. You've got to be able to sell it too. In this podcast you'll be exposed to the fundamentals of marketing theory and practice so you can apply them to your own business.We' ...

1
Punk CX: Customer Experience Insights with Adrian Swinscoe

Adrian Swinscoe | Customer Experience Strategy Expert

558

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8d ago1w ago

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Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service. Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new tec ...

1
Selling on Giants: The eCommerce Marketplace Podcast

Selling on Giants: The eCommerce Marketplace Show

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2d ago2d ago

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Selling on Giants: The eCommerce Marketplace Show is dedicated to empowering entrepreneurs and businesses with the insights, strategies, and best practices needed to succeed across major eCommerce platforms such as Amazon, Walmart, Shopify, and WooCommerce. Our podcast covers a broad spectrum of eCommerce topics, including product sourcing, inventory management, pricing, advertising, customer service, and fulfillment. We focus on the latest trends and developments within the industry, featur ...

1
Science of Service

MarginEdge

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10d ago1w ago

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Running a restaurant is no easy feat. Every day brings new challenges, and success takes more than just great food. Science of Service is your guide to navigating the ups and downs of the hospitality management industry, offering real stories, practical advice, and lessons from people who’ve been there. Whether you’re juggling tight margins, managing labor issues, or looking to enhance customer experience, this show is here to help. Each episode features honest and insightful conversations w ...

4
You're Overthinking Marketing

Jennifer Burke

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6d ago6d ago

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Entrepreneurs, especially solopreneurs overthink every aspect of our marketing. Yeah - YOU are overthinking probably most everything about marketing. We all get caught in competing advice, strategies and the changes in technology. We're all overthinking. You're not alone. Your host, Jennifer Burke, brings her nearly 30 years of experience in marketing, research, customer service and entrepreneurship to cut through the chaos and call out the B.S. that's everywhere online. She wants you to gra ...

1
The Affluent Buyer Script

Script Marketing

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2d ago2d ago

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Welcome to The Affluent Buyer Script, the go-to podcast for owners of high-end outdoor product and service businesses ready to attract affluent homeowners and turn leads into luxury-level sales. Whether you’re in landscape design, landscaping, pool installation, outdoor kitchens, luxury patio furniture, landscape lighting, custom pergolas, outdoor media systems, or even copper gutter fabrication—this podcast is for you. Each week, Katy Doss, founder of Script Marketing, shares actionable, pr ...

1
Wilko’s Wealthy Wisdom - The Podcast

SW Brokerage

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7d ago1w ago

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Financial awareness and money issues are often pushed to the bottom of our to-do lists. In The Australian Financial Focus we talk to financial experts and everyday people who share ideas and tips for making your finances a focus - and moving you closer to your financial goals. Barry Wilkinson is the Director/Principal Broker Mortgage Broker at SW Brokerage- https://swbrokerage.com.au/ and has been a successful and motivated Mortgage Broker since 2004. A strong lateral thinker, Barry values p ...

1
Sip and Scale

Blendi Muriqi

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1M ago5w ago

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Welcome to "Sip & Scale," hosted by The Delegate Dude, Blendi Muriqi, CEO of Delegate.co and the mind behind an AI-powered virtual staffing solution transforming business operations. Each episode dives into entrepreneurship, featuring expert guests like business owners, startups, and industry leaders. Discover tips on growing your business, maximizing revenue, and mastering delegation. Whether you're a seasoned pro or just starting out, grab a drink and get ready to level up. Tune in on YouT ...

1
Consumer Talk with Wendy Knowler

CapeTalk

914

100

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9d ago1w ago

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Consumer journalist Wendy Knowler joins Pippa Hudson to provide useful insights and tips on how to make the most of your buying power.

1
The Money Show

Radio 702

100

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7d ago0w ago

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An archive of each full weekday episode of the award-winning program presented by Stephen Grootes.

1
Under 10: Fast Tips for Your Business

JD Ross

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2d ago2d ago

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Under 10: Fast Tips for Your Business is a short-form podcast presented by the Chester County Chamber of Commerce, designed to deliver practical, real-world business insights in under 10 minutes. Hosted by JD Ross, each episode features local leaders, business professionals, and subject-matter experts who share actionable tips on topics such as entrepreneurship, marketing, finance, leadership, customer service, technology, and personal growth. There are no sales pitches—just clear, useful in ...

1
Talkin Shop with ShopSabre

ShopSabre

100

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3d ago3d ago

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The official Talkin Shop with ShopSabre podcast hosted by Brandon Bombardo from ShopSabre covers all things CNC. Covered will be a variety of CNC topics, discussions, tips, tricks, humor, and collaborations with other industry professionals. If you have an interest in CNC Routers or CNC Plasma machines, this is a podcast for you! https://www.instagram.com/shopsabre/ www.youtube.com/shopsabre www.shopsabre.com

4
Bitter Waitress

Yasemin Kamci

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23d ago3w ago

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Welcome to the wild world of the service industry! Where the ice machine is always broken, the walk-in fridge is therapy, and someone will ask for their fifth refill of Diet Pepsi. Join your host, a battle-tested server with years of unforgettable shifts, for weekly 15-minute episodes featuring the wildest, weirdest, and most wonderful tales from restaurant life. From guests who were supposed to meet each other but waited at opposite ends of the restaurant… to the table that tried to tip wit ...

1
Syncing with ServiceNow

XenTegra

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2M ago7w ago

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Welcome to Syncing with ServiceNow, the podcast where we explore how ServiceNow’s powerful platform is transforming businesses and IT operations worldwide. Hosted by XenTegra, a trusted ServiceNow partner, we dive into the tools, innovations, and strategies that help organizations streamline workflows, boost productivity, and deliver exceptional customer experiences. Each episode brings you expert insights, real-world success stories, and actionable tips to unlock the full potential of Servi ...

1
Marketing Tips

Gary Capehart

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4y ago4y ago

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SMS marketing is not always about advertising. You can also choose this channel to communicate to your customers about the opening of your new offline store , ask for their opinion about the customer service you offer, send a gift or notify them about any matter. If you use Simla.com, you can use the preview function and test sending for mass SMS sending.

1
Podnutz – The Computer Repair Podcast

Podnutz.com

137

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6y ago6y ago

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Learning how to run your computer repair business is easier than you think! Join us for this weekly podcast where we discuss the ins and outs of computer repair. We discuss topics ranging from customer service to business practices. Be a part of the show by calling in, leaving a voicemail, emailing or joining the live chat.

1
Sales Moment Podcast

Pierce Marrs

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6+ y ago6+ y ago

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One idea every week to help you build stronger relationships with your customers and increase your sales.

1
The Side Hustle Show

Nick Loper of Side Hustle Nation | YAP Media

66k

700

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1h ago1h ago

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The entrepreneurship podcast you can actually apply! The award-winning small business show covers creative ways to make money online and offline, including online business, side gigs, freelancing, marketing, sales funnels, investing, and much more. Join 100,000+ listeners and get legit business ideas and passive income strategies straight to your earbuds. No BS, just actionable tips on how to start and grow your side hustle. Hosted by Nick Loper of Side Hustle Nation.

1
Behind the Review

Entrepreneur Media

135k

215

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2M ago9w ago

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Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features candid conversations with entrepreneurs and industry leaders—uncovering the stories, surprises, and creative strategies behind successful businesses. Whether you’re looking for inspiration, actionable tips, or insights to help your own business grow, tune in for fresh perspectives and expert advice, now also available on YouTube.

1
Stay Modern With Murray

Matt Murray

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9d ago1w ago

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Welcome to the Stay Modern with Murray Podcast, your go-to source for the latest trends and insider tips in the homebuilding industry. Each episode, we delve into the dynamic realms of design and construction, providing valuable insights that can elevate your understanding and approach to building and renovating homes. But we don’t stop there! We go beyond mere construction topics to engage with influential figures such as business owners, CEOs, entrepreneurs, and community leaders. These co ...

1
Service At Its Finest

Yeilyn Torres

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4y ago4y ago

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I am here to share my stories as well as those I have found on social media that I have found to be crazy as well as give tips on how to get through dealing with these customers and management. This is customer service at it finest. If you would like to share your stories please contact me Support this podcast: https://podcasters.spotify.com/pod/show/yeilyn-torres/support

1
T&J Rooter Service

T&J Rooter Service

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2M ago8w ago

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Welcome to the T&J Rooter Service Podcast, your one-stop source for expert plumbing advice and tips from a trusted, family-owned business in Toledo, Ohio. With over 20 years of experience serving Northwest Ohio, Southeast Michigan, and the surrounding areas, we're here to share our knowledge and help you tackle your plumbing, sewer, and drain issues with confidence. Our team of certified and highly trained plumbers are dedicated to providing the best solutions to keep your home or business r ...

1
The Payments Guy

Frank Sena

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20d ago2w ago

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Welcome to “The Payments Guy” — your ultimate guide to navigating the convoluted world of payments. Have you ever felt confused when reviewing your merchant account statement, understanding the role of payment gateways and processors, or dealing with customer disputes and chargebacks? You’re not alone! Each episode, we’re here to demystify the complex world of payments, bringing you top insights from industry experts and sharing real life payment horror stories that will help you make better ...

show series

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Customer Service Tips That Build Trust and Loyalty (with Founders Federal Credit Union) 9:06

12d ago9:06

9:06

In this episode of Under 10: Fast Tips for Your Business, presented by the Chester County Chamber of Commerce, JD Ross is joined by Brantley Stevenson and Ryan Garris of Founders Federal Credit Union to share practical, real-world customer service tips that help businesses stand out. The conversation covers the fundamentals that make the biggest im…

1
Best of Acquisitions Anonymous - This Mattress Company Has Explosive Growth 29:53

1h ago29:53

29:53

In this episode, the hosts dissect a fast-growing mattress manufacturer with $43M in revenue and shrinking margins—raising questions about customer acquisition, product differentiation, and whether this red-ocean DTC business is salvageable or doomed. Welcome to Acquisitions Anonymous – the #1 podcast for small business M&A. Every week, we break do…

1
Candlelit Christmas trees 1:00

4h ago1:00

1:00

Amanda McNulty reflects on the romance and beauty of Christmas trees once lit by candles.By Amanda McNulty

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FridAI - Building with Perplexity + Manus AI 20:59

2h ago20:59

20:59

In this episode of Business Brain, you explore how tools like Perplexity and Manus AI can move you from scattered ideas to clear execution. You see how AI helps you design a professional development plan, clarify complex concepts before implementation, and even generate a forward-looking review of your year. The focus is on using AI as a thinking p…

1
Fun at the Christmas tree farm 1:00

2h ago1:00

1:00

Amanda McNulty embraces the spirit of the season by sharing the joys of visiting your local Christmas tree farm.By Amanda McNulty

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714: My 2025 Progress Report: What Worked, What Didn’t, and What’s Next? 46:47

1d ago46:47

46:47

What's working, what's not, and where Side Hustle Nation is headed next? I'm pulling back the curtain on my 2025 annual progress report, sharing insights from a year of podcasting, YouTube experiments, business challenges, and personal growth. Tune in to Episode 714 of the Side Hustle Show to learn: what's working (and what's not) in podcast and Yo…

1
Why Financing CNC Equipment Wins Now | Ep 230 42:14

1d ago42:14

42:14

If you own a CNC shop and are unsure about financing new equipment because of changing interest rates, this episode of Talkin' Shop with ShopSabre is for you. Hosts Brandon Bombardo and Nick Peters explain why now is a smart time to finance your next CNC machine, thanks to recent Federal Reserve rate cuts that make lending more favorable for busine…

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Reflection on the Year 2025 31:09

1d ago31:09

31:09

As 2025 comes to a close, it’s time to step back and reflect on the lessons technology taught us this year. In this episode of Act on Tech, Alex looks back at the biggest trends, challenges, and shifts that shaped how businesses and individuals used technology—from cybersecurity and backups to AI, networking, and the growing need for intentional te…

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A tasteful tabletop Christmas tree 1:00

1d ago1:00

1:00

Amanda McNulty explains the origin of her passion for colorful Christmas tree lightsBy Amanda McNulty

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Fire Safety 2.0: The Risks Your Shop Can’t Afford to Ignore 23:59

1d ago23:59

23:59

With more than 5,000 auto shop fires annually and rising risks from EVs, high-output chargers, changing shop layouts, and aging suppression systems, fire safety has become a moving target. In this episode, Mountain State Fire Protection owner Steve Lockwood joins Christine Schaffran to reveal the overlooked hazards hiding in plain sight, the upgrad…

1
Make Yourself Uncomfortable 24:06

2d ago24:06

24:06

In this episode of Business Brain, you’re challenged to stop playing it safe and start leaning into the discomfort that drives real growth. You explore why staying comfortable is often the biggest limiter in business, and how intentional unease sharpens your thinking, strengthens decision-making, and exposes opportunities you’d otherwise miss. When…

1
Keys to Last Year’s 4X 35:57

2d ago35:57

35:57

Roland Ligtenberg, co-founder of Housecall Pro, sits down with Barbra Vaigauskaite and Jeremy Walsh, cofounders of Mr. Perfect Plumbing. They shared the journey from both getting fired to starting their own plumbing business, along with the challenges and successes they've encountered along the way. The conversation covers effective marketing strat…

1
How 10 Touchpoints Can Shorten Your Sales Cycle (Holiday Rerun) 15:23

2d ago15:23

15:23

Most business owners think their marketing isn’t working because they’re not reaching the right people. But in reality, the problem isn’t who they’re reaching—it’s how often. The average buyer needs to see a brand’s message 10-15 times before making a purchase, especially when it comes to high-ticket outdoor products and services. So if you’re rely…

1
The Frequently Returned Badge, AI Shopping, and the Risk Sellers Didn’t Sign Up For 9:50

2d ago9:50

9:50

Send us a text The Frequently Returned badge is showing up on products that are well-reviewed, accurately described, and fully optimized. For many sellers, that has been the breaking point. In this episode of Selling on Giants, we lead with what the badge actually represents today and why Amazon’s guidance only explains part of the story. While pla…

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Best of Acquisitions Anonymous - A Pet Cremation Business?! 37:28

2d ago37:28

37:28

In this episode, the hosts explore a pet cremation franchise for sale in Miami, unpacking a franchise model with big claims, low margins, and a morbidly niche market. Welcome to Acquisitions Anonymous – the #1 podcast for small business M&A. Every week, we break down businesses for sale and talk about buying, operating, and growing them. 💰 Sponsore…

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Benefits of the Chamber of Commerce – Part 2 (with Laura Roberts) 8:41

2d ago8:41

8:41

In this episode of Under 10: Fast Tips for Your Business, presented by the Chester County Chamber of Commerce, JD Ross continues the conversation with Laura Roberts, Vice President of Member Services, exploring additional benefits of Chamber of Commerce membership and how businesses can maximize them. Laura covers key areas including advocacy and p…

1
2025 1st Class Lounge Holiday Special part 1 – E244 18:54

2d ago18:54

18:54

What's on your mind? Let CX Passport know... Welcome to part 1 of the annual CX Passport holiday tradition… the 1st Class Lounge Holiday Special. I take a little break during the holidays, and while I do, I love sharing some of the most fun First Class Lounge moments from earlier in the year. This episode brings back lively lounge moments from Mich…

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The Hidden Gold Mine in Your Current Customer Base | Joe Crisara joins The Business of Learning w/ Joao Camargo 20:16

3d ago20:16

20:16

In this episode of the Service MVP Podcast, Joe Crisara guests on The Business of Learning with Joao Camargo From nearly $500,000 in debt to building a system that helps contractors earn 5–7x more per job, Joe shares the real science behind pricing, value perception, and client retention. This conversation goes deep into why copying competitors’ pr…

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Putting up the Christmas tree 1:00

3d ago1:00

1:00

Amanda McNulty reminisces about putting up her Christmas tree in her 19th century home.By Amanda McNulty

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Unlocking Moral Imagination: Leadership Beyond Assumption 8:21

3d ago8:21

8:21

(From the Relationships at Work podcast) In this episode, we dive into the concept of moral imagination as an antidote to the arrogant assumptions that can easily creep into leadership. Inspired by Jacqueline Novogratz's book Manifesto For A Moral Revolution, we explore how leaders can envision a more just and inclusive future by embracing humility…

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Best of the Money Show:Biz Review & Money Matters: Tempelhoff 56:33

7d ago56:33

56:33

Stephen Grootes spoke to Ian Mann about the top books for 2025, Chef Peter Tempelhoff about his award-winning culinary journey and FYN dining experiences, Graeme Codrington about upcoming global sporting events and the first Enhanced Games in 2026, and Lee Naik about his career, digital transformation across Africa, and inclusive leadership. The Mo…

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#2289 Building companies using Zapier’s AI automations

6d ago

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Zapier used to be the software that connected all your other software. But it’s AI has become so powerful that people are using it to build software companies.Founder Wade Foster joined me to talk about and show how they’re building on it. Wade Foster is the co-founder and CEO of Zapier, the automation platform used by over 350,000 customers to con…

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Eskom’s Virtual Wheeling Shift and What It Means for the Power Sector 42:38

7d ago42:38

42:38

Stephen Grootes speaks to energy expert and journalist Chris Yelland about Eskom’s decision to appoint Enerweb to build a digital platform for virtual wheeling, and how this development fits into broader regulatory tensions in South Africa’s energy market. In other interviews, Grootes explores the potential impact of a Warner Bros Discovery–Netflix…

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Overthinking ... Again? Same! Steal My Minimum Plan 13:24

6d ago13:24

13:24

Is YOUR brain like a browser with 15 open tabs … some opened weeks or months ago … and one has a video playing somewhere? Feeling stuck? Foggy? Overthinking your next move? And you are OVERTHINKING everything?! You’re not alone. I'm stuck back in that spiral right now too. Again. Ugh! Let’s talk about what to do when you’re spiraling — not just how…

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The Price of Value: Why Consumers Still Pay for What They Believe In | Shikha Jain 46:33

6d ago46:33

46:33

Send us a text In this episode of Retail Voices, host Mark Lack is joined by Shikha Jain, Lead Partner for Consumer & Retail at Simon-Kucher, one of the world’s leading consultancies in pricing, sales, and marketing. This conversation goes beyond discounts and promotions to explore something far more powerful: value — how customers define it, how b…

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Best of Acquisitions Anonymous - Episode 185: Pizza Boat For Sale 32:13

6d ago32:13

32:13

In this episode, the hosts break down a once-in-a-lifetime opportunity to own a floating pizza restaurant in the Virgin Islands—complete with a pizza armada, liquor license, and serious island vibes—all priced at under 1x earnings. Welcome to Acquisitions Anonymous – the #1 podcast for small business M&A. Every week, we break down businesses for sa…

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FridAI - Meta Glasses + AI Troubleshooting 26:05

6d ago26:05

26:05

In this episode of Business Brain, you take a hard look at the hidden risks of using AI to troubleshoot problems in your business. You learn why trusting confident-sounding answers without context can lead you astray, and how Gell-Mann Amnesia shows up when AI sounds smart outside your expertise. The takeaway is clear: AI is powerful, but only when…

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Why We Don’t Go to the Bank Anymore: Trusting an Experienced Broker with Your Future 22:43

6d ago22:43

22:43

In this episode, host Barry sits down with long-term clients Daniel and Vicky Ryan to unpack their six-year journey from feeling stuck and under financial pressure to owning a new car, restructuring their debt and purchasing an investment property. What began as a desperate search for an $8,000 car loan turned into a complete rethink of how they ma…

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Fin Conversations Ep5: End of Year Review 2025 16:50

8d ago16:50

16:50

In our last episode of 2025 Bobby Stapleton, Senior Director of Human Support at Intercom, is joined by Franka Martinovic, Director, Customer Support, Intercom, to reflect on a year of rapid change for Intercom’s support team. They discuss how AI has shifted support from a reactive function to a consultative, revenue-driving motion, what it takes t…

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Treasury freezes funds for 75 municipalities; Zimbali unveils R20bn Marina & eco-living plan 1:21:53

8d ago1:21:53

1:21:53

Stephen Grootes speaks to Miyelani Holeni, Municipal Governance Expert about Treasury withholding funds from municipalities over alleged financial mismanagement, the revenue consequences for municipalities and the effects of service delivery. In other interviews, Neil Cocker, Vice President of Operations, Zimbali Lakes talks about the bold R20 bill…

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Brands should avoid making Gen AI or chatbots their sole frontline - Interview with Phil Regnault of PwC 52:05

7d ago52:05

52:05

Today’s episode of the Punk CX podcast is with Phil Regnault, Marketing Transformation Partner at PwC & PwC’s Adobe Alliance Leader. Phil and I talk about the recently published results of PwC’s 2025 Customer Experience Survey, which was a US-focused survey, and a recently released fresh cut of their survey featuring exclusive insights from Adobe u…

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From AI Chaos to Customer Confidence: Building Virtual Agents That Actually Work 46:32

9d ago46:32

46:32

Guest: Adam Fenwick, SVP Global Alliances, Boost.ai Topic: Conversational AI in contact centers Focus: Strategy, design, regulation, and scale Audience: CX leaders, contact center executives, IT and digital leaders Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.…

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713: I Made $50k Flipping Lawnmowers and Graduated Debt-Free 56:16

9d ago56:16

56:16

What if you could make $900 in a single day buying and reselling lawnmowers? Dave Wilson, also known as @MoneyCoachDave, made over $50,000 flipping lawnmowers while in college. The side hustle helped him graduate debt-free and taught him valuable skills in buying, fixing, and reselling equipment. It's a buy low, sell high model that works whether y…

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234: Mastering the Certainty Business 30:50

7d ago30:50

30:50

Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the concept of being in the 'certainty business.' They explore how uncertainty is a major source of anxiety for both customers and employees, and how organizations often neglect the human side of communication in favor of technical skills. …

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Stop the Fights: How to Master Money Conversations in Your Relationship 37:11

7d ago37:11

37:11

Money is often the #1 cause of conflict for couples. We are sitting down with financial coach Dylan this week to talk about moving past financial friction and working toward a unified future! Dylan specializes in helping couples align their goals and conquer the consumer-driven world. Grab your fork as we dish on: Why you need an accountability par…

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#2288 She had people do AI’s work

8d ago

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Helen Hastings wanted to create better accounting software. To figure out what to build, she had humans do the work. This is the story of how she created Quanta, the accounting software that’s taking on QuickBooks with a more modern human+software approach. Helen Hastings is the founder and CEO of Quanta, an AI-powered accounting platform built for…

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Mozal halts March 2026; SARB ATM revamp reshapes universal access for SA 1:21:32

9d ago1:21:32

1:21:32

Stephen Grootes speaks to Energy Expert, Ruse Moleshe, about Mozal, Mozambique’s largest aluminium smelter, being placed on care and maintenance from March 2026 after its owner, South32, failed to secure affordable and reliable electricity to keep the plant running. In other interviews, Pradeep Maharaj, Executive Director, Payment Ecosystem Moderni…

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Consumer Talk: How to navigate Airports and Flights for the holidays 45:03

9d ago45:03

45:03

Pippa Hudson speaks to consumer journalist Wendy Knowler about how to make your flights and your airport experience better this holiday season. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former jour…

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In-House Manufacturing = Better Customer Service | Ep 229 47:52

8d ago47:52

47:52

Welcome to Talkin' Shop Episode 229 with Brandon Bombardo and Nick Peterson! Today we're diving deep into the #1 thing that matters more than marketing, automation, or even price: Customer Service – and why manufacturing in-house (instead of outsourcing or importing) gives your customers a dramatically better experience. Most shop owners think cust…

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Behind The Counters - What Christmas Is Really Like In Retail 12:02

8d ago12:02

12:02

Send us a text 🎄 Christmas in Retail: Real, Tough, and Joyous! 🎄 Ever wondered what Christmas is really like behind the counters, in the stockrooms, and on the shop floor? This special RETAIL101 episode takes you deep into the heart of the holiday season in retail. From chaotic busy days to heartwarming moments with customers, we explore both the c…

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342 The 12 Day of Christmas Song - Farm Marketing Edition 51:09

8d ago51:09

51:09

Every December, I love to pull out something fun, festive, and just a little bit cheeky to celebrate the season… and this year, we're doing it farm-style. Today's episode is a playful spin on the classic song The 12 Days of Christmas — but instead of partridges and pear trees, we're singing our way through 12 foundational marketing must-haves every…

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The Right to Repair: What It Means for Everyday Tech Owners 30:41

8d ago30:41

30:41

Who really controls the devices you buy—you or the manufacturer? In this episode of Act on Tech, Alex breaks down the growing Right-to-Repair movement and why it matters for anyone who owns a smartphone, laptop, tablet, or smart device. Learn how new laws are changing the way tech can be repaired, why big companies resisted these changes, and how t…

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Bridging the Technician Gap: How Shops Can Adapt to the Industry’s Biggest Disruption 16:43

10d ago16:43

16:43

Ford’s CEO says 5,000 technician jobs are sitting open—and that’s just the beginning. In this episode of Ratchet+Wrench Radio, Christine Schaffran talks with Repairify’s Chief Transformation Officer, Keith Crerar, about the skills shortage, the rise of ADAS complexity, and the real-world technology helping shops stay ahead. From AI to change manage…

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Start Before You're Ready + Demand Avoidance 23:36

9d ago23:36

23:36

In this episode of Business Brain, you’re challenged to stop waiting for perfect conditions and start before you feel ready. You don’t need every system built or every detail nailed down to make an offer and move forward. You learn why perfection slows momentum, how action creates clarity, and why progress beats polish every time. This mindset shif…

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From Wrestling to Rooftops 1:01:53

9d ago1:01:53

1:01:53

Tune in as Matt Murray and Chris Guillot of Murray Enterprises pull back the curtain on how wrestling discipline, proven sales strategy, and giving back to the community are fueling explosive roofing expansion. This candid conversation traces their journey from burnout to breakthrough, uncovering lessons in grit, gratitude, and building a business …

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Building the Electric Growth Machine 32:07

9d ago32:07

32:07

Roland Ligtenberg, co-founder of Housecall Pro, talks business growth with Rey Guedes, the founder of R&J Brothers Electric. Rey and his brother Juan have built a thriving, multi-generational business in New Milford, New Jersey. Rey shares how they prepare for the slowest months (January, February, and March), what he looks for in employees, and ho…

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Make 2026 A Banner Year for your Business 19:11

9d ago19:11

19:11

It’s the last new episode of 2025—and we’re ending on a high note. In this episode of The Affluent Buyer Script, Katy Doss of Script Marketing walks you through five high-level moves outdoor product and service businesses can make to create serious momentum heading into 2026. Because let’s face it—2025 was a mixed bag for many in the industry. Grow…

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Hard Lessons in Growth: Fragile Partnerships, Hard Pivots, and What the Data Really Tells You with Omar Kasim 30:14

11d ago30:14

30:14

Growth doesn’t always fail because the concept is broken—sometimes it stalls because the partnership is. In this episode of Science of Service, we sit down with Omar Kasim—entrepreneur, operator, and founder of Plomo Quesadillas—to unpack the hard truths behind partnerships, pivots, and the unexpected insights hidden in your own sales data. Omar sh…

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Best of Acquisitions Anonymous - Episode 214: Worm Farm 30:21

9d ago30:21

30:21

In this episode, the hosts break down an absurdly profitable worm farm in rural California that claims $1.5M in cash flow and may be one of the best deals they've ever seen—if it's real. Welcome to Acquisitions Anonymous – the #1 podcast for small business M&A. Every week, we break down businesses for sale and talk about buying, operating, and grow…

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How AI, Price Pressure, and New Buyer Behavior Will Reshape eCommerce in 2026 7:04

9d ago7:04

7:04

Send us a text 2025 quietly rewrote the rules of eCommerce. AI stopped being a novelty and became the default decision layer. Consumers felt price pressure but still spent, just with more scrutiny. Discovery moved from search bars to chatbots, social feeds, and algorithms making recommendations on shoppers’ behalf. In this episode of Selling on Gia…