I’m America’s Service Sales coach Joe Crisara, and I’ve been down the same path. For nearly 45 years, I performed services for clients just like yours, and like you, I suffered frustration & heartbreak, and I poured out the blood, sweat & tears it takes to survive. Over time, I learned to change how I did things so I got more traction and better results.
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Customer Service Tips Podcasts
Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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Tune into “Superpro Podcast” by Housecall Pro, where home service professionals share their journeys and expert advice. Each episode dives into real-life stories, offering insights on overcoming industry challenges, innovative business strategies, and personal growth. Learn how to elevate your service business from marketing tips to tech innovations. Perfect for newcomers and veterans looking to stay ahead in the home service industry.
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
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The Master Your Business Podcast is a live workshop-style branding, marketing and customer experience podcast hosted by me, Deirdre Martin. You will learn actionable step-by-step tips that help businesses like yours gain clarity and illuminate your path to business success. As well as interviews with industry experts, I share how I became an industry thought leader in marketing and customer experiences using digital courses, keynote speaking and co-authoring a number-one best seller all with ...
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Business tips for startups by proven entrepreneurs
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Welcome to Act on Tech, the podcast that empowers you to harness technology to boost your productivity and simplify your life. Hosted by tech enthusiast and entrepreneur Alex, each episode dives into actionable tips, tools, and insights to help you stay ahead in the digital age. Discover practical advice, expert opinions, and cutting-edge trends, all while learning about Alex Custom Tech, a leading MSP dedicated to providing personalized IT solutions for business and residential customers. T ...
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Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features candid conversations with entrepreneurs and industry leaders—uncovering the stories, surprises, and creative strategies behind successful businesses. Whether you’re looking for inspiration, actionable tips, or insights to help your own business grow, tune in for fresh perspectives and expert advice, now also available on YouTube.
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Welcome to the T&J Rooter Service Podcast, your one-stop source for expert plumbing advice and tips from a trusted, family-owned business in Toledo, Ohio. With over 20 years of experience serving Northwest Ohio, Southeast Michigan, and the surrounding areas, we're here to share our knowledge and help you tackle your plumbing, sewer, and drain issues with confidence. Our team of certified and highly trained plumbers are dedicated to providing the best solutions to keep your home or business r ...
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The Presentation Podcast is conversations from inside design studios about presentation design, tools, tips and running a presentation agency.
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Richard Tubb has been a leader and keynote speaker in the MSP community for the last two decades. At the helm of media company and MSP advisory business Tubblog, Richard loves to showcase tech companies disrupting the industry, as well as shining a light on new tools you might not be aware of. His long-running and successful interview-style show, TubbTalk, features fireside style chats with the CEOs and CTOs of these businesses, to dig deep into how they got started in the industry, what ins ...
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Welcome to "Sip & Scale," hosted by The Delegate Dude, Blendi Muriqi, CEO of Delegate.co and the mind behind an AI-powered virtual staffing solution transforming business operations. Each episode dives into entrepreneurship, featuring expert guests like business owners, startups, and industry leaders. Discover tips on growing your business, maximizing revenue, and mastering delegation. Whether you're a seasoned pro or just starting out, grab a drink and get ready to level up. Tune in on YouT ...
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Welcome to Syncing with ServiceNow, the podcast where we explore how ServiceNow’s powerful platform is transforming businesses and IT operations worldwide. Hosted by XenTegra, a trusted ServiceNow partner, we dive into the tools, innovations, and strategies that help organizations streamline workflows, boost productivity, and deliver exceptional customer experiences. Each episode brings you expert insights, real-world success stories, and actionable tips to unlock the full potential of Servi ...
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The Home Services Business & Marketing Success Podcast - Interviews, Tips & Strategies for Achieving Optimal Success In your Local Home Services Company
Don Franklin
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Created to inspire contractors and home service companies in industries such as Landscaping, Garage Door, Pool Builders, and other local home service industries to achieve optimal business success. On this Podcast, we share Interviews with the nation's leading businesses in the Home Service Industry and ideas, strategies & techniques for most effectively marketing your home service business hosted by Don Franklin. Topics from SEO & PPC to Google Business (a.k.a. Google Maps) Optimization, Re ...
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Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
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Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discove ...
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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We are here to help you develop best practices for building great client/customer relationships. Hosted by John & Angel Ondo with their decades of marketing and customer service experience. John & Angel Ondo. John is a four-time Emmy award-winning TV/Film Producer. Angel leads customer service teams during the day and runs a home-based cupcake business on the weekends. On each episode we discuss Branding, Marketing, Media Ideas and we always throw in a food recipe or tip, because food is abo ...
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👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are the ...
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Your School Communications Scoop covers topics and best practices for K-12 schools. Whether it is tips for improving school customer service, strategies on how to market your school, or ways to use your school website and social media to build a respected school brand and increase enrollment, you'll find proven, effective advice from the experts at School Webmasters, LLC.
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Welcome to the Customer Service in 60 seconds, where you get tips and more information on how best to render service to customers.
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Welcome to The Delighted Customers Podcast — your go-to resource for practical insights and thought leadership in leadership, change management, and customer experience. Ranked among Apple’s Top 20 in U.S. Management and featured in Forbes, we deliver expert tips and inspiring stories to help you lead with impact and drive meaningful change.
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Welcome to the j29.11 Coaching podcast, where I give you practical advice on how to succeed in sales and entrepreneur adventures based on 20 years of full-time experience as both a real estate agent and a business owner. My goal is that at the end of each episode yo feel like you just sat down with a dear friend who wants to help you feel like while you may be in business for yourself, you are not by yourself.
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Gardening and horticulture news and tips, as well as agricultural information from Amanda McNulty, the host of SCETV's "Making It Grow" and Clemson University Extension Agent. Produced by South Carolina Public Radio.Making It Grow Minutes are produced by South Carolina Public Radio, in partnership with Clemson University's Extension Service.
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The IT Business Podcast is a show for MSPs (Managed Service Providers) and IT Professionals providing business network support and managed services. The podcast aims to provide actionable advice and tips that help IT businesses survive and grow in the competitive tech industry. The podcast features guest interviews with seasoned IT professionals, business owners, vendors and industry leaders who share their experiences, insights, and strategies for success. These discussions often cover topi ...
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A podcast to where we share tips and encourage customer service personnel’s to be exceptional in their service delivery to create a great customer experience
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Learn everything you need to know about generating leads through the Google search engine for service businesses.
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Alamo Auto Insurance is a trusted provider dedicated to helping drivers find reliable auto coverage. The brand is known for its customer-focused approach, offering personalized service and support throughout the insurance process. Alamo Auto Insurance works with multiple carriers to give customers a range of coverage options tailored to their specific needs. With a strong commitment to quality service, the brand ensures a smooth and simple experience for every driver. Alamo Auto Insurance gi ...
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Join hosts Jacob and Ben, two seasoned irrigation business operators, as they dive into the daily struggles and strategies of running and scaling a successful residential irrigation business. Whether you’re just starting out or looking to grow, this podcast offers practical advice, industry tips, and real-world experiences to help you thrive in the irrigation industry. Tune in for expert insights, troubleshooting tips, and actionable steps to take your irrigation business to the next level!
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We interview leaders across industries to see what drives and inspires them. Our goal is to humanize the person/business behind the successAmong recurring topics:-What Leaders are Inspired By-Leadership in sports and marketing with NASCAR driver Bryant Barnhill-Teal Today: A spotlight on successful Coastal Carolina University faculty, students, alumni, and other affiliates
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Welcome to the Clean Flow AC Podcast, your go-to audio destination for everything HVAC, indoor air quality, and healthy home living across South Florida and beyond. Whether you’re a homeowner looking to improve your air quality or a curious listener wanting the inside scoop on how HVAC systems impact your health, comfort, and energy savings, we’ve got you covered. Hosted by the passionate team behind it, each episode breaks down industry trends, practical home maintenance tips, and real stor ...
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Thanks for listening to WCR Nation, The window cleaning podcast. Every week we talk about another aspect of owning a window cleaning or pressure washing company. We are all small business owners, and now we have a podcast specifically made for window cleaners. If you have a service business, hopefully this podcast will help you with the day to day. We talk about everything business related from marketing to software, even tips and tricks and how to start a window cleaning company, or even st ...
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Down Payment is the podcast for used car dealers and industry professionals that are looking for insights, best practices, and news on the used car industry.
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Selling on Giants: The eCommerce Marketplace Podcast
Selling on Giants: The eCommerce Marketplace Show
063
Selling on Giants: The eCommerce Marketplace Show is dedicated to empowering entrepreneurs and businesses with the insights, strategies, and best practices needed to succeed across major eCommerce platforms such as Amazon, Walmart, Shopify, and WooCommerce. Our podcast covers a broad spectrum of eCommerce topics, including product sourcing, inventory management, pricing, advertising, customer service, and fulfillment. We focus on the latest trends and developments within the industry, featur ...
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Welcome to AutoFix AdvisorCast, the podcast where automotive service advisors finally have a place to call home. Hosted by industry veteran Michael Doherty, with over 28 years of experience in the trenches, this show dives deep into the challenges, frustrations, and demands of being a service advisor in the independent auto repair world. AutoFix: AdvisorCast isn’t just about problems; it’s about solutions. Michael Doherty shares best practices, actionable tips, war stories, and fresh ideas f ...
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Digital Growth Decoded: Marketing Insights for Small Business Success Join Jerad Hill, founder of Hill Media Group, as he demystifies digital marketing for small business owners. Each episode delivers actionable strategies to transform your online presence into a valuable business asset—without the technical jargon. Whether you run a service business, e-commerce store, or nonprofit, you'll gain the knowledge to make informed decisions about your digital marketing future through clear, educat ...
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Welcome to the Travel More Podcast. Each episode we share custom itineraries, travel hacks, expert advice and even stories of our past travel failures to help you level up your travel game. We’re here to bust through barriers that stop you from making your travel dreams a reality. So book that flight, buy the tickets, and say hello to your next adventure. This is the Travel More Podcast
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Welcome to The Affluent Buyer Script, the go-to podcast for owners of high-end outdoor product and service businesses ready to attract affluent homeowners and turn leads into luxury-level sales. Whether you’re in landscape design, landscaping, pool installation, outdoor kitchens, luxury patio furniture, landscape lighting, custom pergolas, outdoor media systems, or even copper gutter fabrication—this podcast is for you. Each week, Katy Doss, founder of Script Marketing, shares actionable, pr ...
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Practical wisdom and best practices for Home Care and Day Service professionals who keep older and disabled people living at home. This podcast is for agency and center owners and managers focused on success, and the main topics are growth and caregiver retention. We consider members of this industry to be our heroes.
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Join Vector AI as we explore how AI agents, chatbots, and automation are transforming the way businesses work, sell, and support their customers. Whether you’re a small business owner, a marketing pro, or just AI-curious, you’ll discover how to harness intelligent automation to save time, cut costs, and boost customer satisfaction. Each episode features: 🤖 Deep dives into AI and chatbot trends 💡 Real-world business success stories 🛠 Tips for designing, training, and deploying AI agents 🔮 Fut ...
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Hosts Rachel Smith (from Rachel's List) and journalist and content writer Lynne Testoni are serving up weekly short bites of advice, tips and strategies, plus special guests, for freelancers who make a living from using their words. We're shooting for 15-minute episodes, but can't promise anything because we can both talk the leg off a chair.
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Starting a family business can be both a blessing and a challenge. Over the years, my family and I have experienced incredible highs and inevitable lows, learning invaluable lessons along the way. As we embark on our podcast journey, we aim to share our insights, experiences, and tips on mixing family and business.
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Build and monetize your personal brand. This show is full of some of the best marketing tips for (aspiring) influencers, entrepreneurs, speakers, authors, coaches, executives, and anyone who wants to get their message out to more people. You’ll learn the strategies and tactics that any service-minded messenger can use to find their uniqueness and separate from all the noise to create more impact, influence, and income. Each episode is hosted by New York Times bestselling author and Hall of F ...
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Step inside the mind of a retail and wholesale veteran who’s spent four decades turning struggling businesses into profit powerhouses. Pete Primeau doesn’t just talk theory – he delivers battle-tested strategies from the trenches of the furniture and mattress industry that translate into explosive growth for ANY business. What You’ll Discover: • Advanced sales psychology and customer conversion techniques refined through $millions in transactions • Marketing strategies that work in today’s h ...
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Welcome to the Timeless Shower Doors Podcast, where we bring you expert insights and tips on achieving the perfect frameless shower door for your home. Based in Lake Orion, Michigan, Timeless Shower Doors is a family-owned business committed to delivering luxury quality, honest communication, and timely service. With over 20 years of industry experience, our expertise ensures that every project, big or small, receives the highest standard of craftsmanship and attention to detail. At Timeless ...
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Dive into the world of backyard bliss with the Backyard Family Fun podcast! Join the team at Pride Pools, Spas & Leisure Products as we share stories from our 50 years in business, introduce you to the faces behind your perfect pool, and give you expert tips to keep your pool and spa sparkling all season long. Get ready for fun, family, and everything you need to make the most of your backyard oasis!
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From Clicks to Customers: How to Get More Leads from Your Website
21:50
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🎙️ Website Traffic That Converts: How to Turn Clicks Into Customers Without Wasting Money Welcome to today’s episode! If you're a home service pro—garage door installer, landscaper, pool builder, or any contractor-type business—this episode is a must-listen. You’ve invested in a website... but is it actually working for you? Most home service websi…
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AI Readiness for MSPs: Jermaine Clark (EP 905)
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Jermaine Clark of Sherweb sits down with Uncle Marv to discuss what AI readiness means for MSPs, sharing practical advice, personal stories, and vendor insights. The conversation tackles how the rapid adoption of AI has shifted the balance between MSP expertise and client knowledge, emphasizing the need for a security-first approach and regular dat…
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WCR Nation Ep. 433 | A Window Cleaning Podcast This week on WCR Nation, we’re diving into a hot topic: competition — and why it’s not the enemy. Yeah, I said it.If you’re out there running a window cleaning business, you’ve got competition — but the secret most people miss is that your competition can actually help you grow. From pricing to positio…
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Selling on Giants: Creating High-Performing Amazon Videos in the Age of AI with Rob Wiltsey
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Send us a text In this episode of Selling on Giants, host Will Haire sits down with Rob Wiltsey, founder of VideoFresh and co-founder of Future Foundations AI. Rob has worked with some of the biggest Amazon sellers in the world, helping them turn video into a true sales engine. Together, they dive into: ✅ The biggest mistakes brands make with Amazo…
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Leadership's Hidden Superpower: Emotional Intelligence
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27:56
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Ever wondered why some leaders seem to navigate workplace tensions with ease while others create chaos wherever they go? The secret lies in emotional intelligence—a foundational leadership skill that transforms good managers into exceptional leaders. Rob Clemens and Nick DeStefano dive deep into the world of emotional intelligence, revealing why it…
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Top Residential HVAC Air Conditioning Installation Services Near Clermont, FL – See Why We’re the Best Company for Fair Prices and Cost Transparency
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Welcome to the audio version of the following web page: https://cleanflowac.com/top-residential-hvac-air-conditioning-installation-services-company-cost-prices-near-clermont-fl/ Considering a new AC system in Clermont, FL? This episode highlights the top residential HVAC installation services, real cost insights, and price comparisons to help you m…
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Insights from 50 Years in Business: How to Deliver Exceptional Customer Service
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In this episode of Backyard Family, join producer Dee Daniels and guest Joe Driggers, the Marketing and Public Relations Director at Pride Pools, as they celebrate 50 years of providing pools, spas, and leisure products from their flagship Claxton, Georgia location. They discuss the ongoing year-long anniversary celebration with customer-focused pr…
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The Hidden Danger of Believing ‘No One Can Do It Better Than Me’ | Blendi Muriqi and Leslie Sonnier
49:35
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If you’ve ever thought “I’m the only one who can do this right”—this episode is for you. I sat down with Leslie Sonnier, founder of Cortiva Collections, who shared her raw story of trying to do everything herself while growing her short-term rental business. Leslie believed no one could run things the way she did…until 80-hour workweeks and burnout…
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#154 How Political Extremes Shape Customer Loyalty and Brand Evangelism
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What drives customers to cling fiercely to a brand, even when it means paying more or overlooking problems others wouldn’t forgive? Is our political identity quietly fueling a new kind of “super loyalty” that’s transforming customer behavior, for better or worse? In this episode of the Delighted Customers podcast, I dive into these burning question…
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Open Communication is Key to your Dealership's Success! | Down Payment the Podcast for Used Car Dealers S4 E64
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Open Communication is Key! | Down Payment the Podcast for Used Car Dealers S4 E64 Can your employees bring you any news about your business, good or bad? How do you react to it? Good communication is a key to your dealership's success. Tell us about your communication skills in the comments! Don't miss an episode! Subscribe to Down Payment now! Vis…
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223: Sabbaticals, Big Stay and Stakeholder Capitalism
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Summary: In this episode, John R. DiJulius III and Denise Thompson discuss the importance of taking time for personal growth through sabbaticals, the evolving job market dynamics leading to a trend of loyalty among employees, the stark contrast in compensation between CEOs and average workers, and the philosophy surrounding wealth and generosity. T…
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Ever felt pressured to keep quiet in your business or IT community? Uncle Marv unpacks what Jimmy Kimmel’s comeback teaches IT pros about the freedom to speak in the face of political and industry pressure. With real stories of cyberbullying, shady marketers, and systemic bias, Marv reminds us that doing the right thing means accepting the risk—and…
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Cutting the Cord: Streaming Solutions That Actually Work
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Tired of paying too much for cable? In this episode of Act on Tech, Alex breaks down what it really means to cut the cord—and how to switch to streaming without running up a bill that’s just as bad as cable. Learn about the best streaming devices, how to pick the right services for your needs, and the pitfalls to avoid, like subscription creep and …
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The Property Brothers: How a Real Estate Business Became a Brand Empire
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Drew and Jonathan Scott—the Property Brothers—share how childhood side hustles fueled their rise to global brand leaders. Learn how innovation, authenticity, and listening to customers built their product empire and hit TV shows. Plus, insights from their new show, “Don’t Hate Your House” and tips for healthier homes, impactful marketing, and busin…
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The Journey of a Customer Success Pro: From CSM to VP
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The CS Promotion Tracker: https://www.thecustomersuccesspro.com/offers/wh6BFvEc In this episode of the Customer Success Pro Podcast, Anika Zubair shares her personal journey from a Customer Success Manager (CSM) to the Vice President of Customer Success in just seven years. She discusses the common mistakes that keep professionals stuck in their ca…
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MSPX 2.0: The Future of MSP Contracts (EP 903)
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I’m joined by Matt Yesbeck, the innovative co-founder of MSPX, a groundbreaking online marketplace empowering MSPs to buy, sell, and value managed services contracts with confidence. Matt brings deep industry experience as a builder of smart, secure business solutions for IT providers. Together, we unpack the new features of MSPX 2.0, including tru…
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Roland Ligtenberg, co-founder of Housecall Pro, talks leadership and strategy with Damian Schlereth, owner of two companies - G-FORCE Parking Lot Striping of Denver and PAINT CORPS. With a background as an officer in the Marines, Damian brings a disciplined approach to his businesses, and even has two military vehicles in his fleet. He shares why h…
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On this episode I’m joined by Kim, Tom, and Joe Moy for a warm, nostalgic conversation about what it really takes to run multiple businesses as a family. We start off by sharing vivid childhood memories of Christmases before age twelve, touching on everything from decorating the house with lights, favorite meals (think ham, turkey, duck, and goose!…
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The 5 Emotional Factors That Drive High-Ticket Buying Decisions
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People don’t drop $150K on a backyard renovation because it works on paper. They do it because it feels like the right decision—and then they justify it later. In this episode of The Affluent Buyer Script, Katy Doss breaks down the five emotional drivers that move affluent homeowners from “that’s nice” to “where do I sign?” We’ll explore: Why emoti…
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Amazon Accelerate 2025 Recap: AI, Clean Room Access, Commingling Retirement, and What It Means for Sellers
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Send us a text Amazon Accelerate 2025 delivered four packed days of announcements from Andy Jassy’s vision for sellers to a wave of AI-powered tools and supply chain shifts that will shape how brands operate on the marketplace. In this episode of Selling on Giants – eCommerce News & Updates, I cut through the PR gloss and break down what matters fo…
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From Bridal Shop Owner to Industry Icon: How Mindi Linscombe Built Two Empires from One Dream
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What happens when a young bride’s frustrating shopping experience turns into a nationally acclaimed business—and then evolves into a global coaching platform? In this heartfelt and eye-opening episode, AJ sits down with Mindi Linscombe, co-founder of Something New Bridal and bridal business coach, to unpack the 18-year journey of building not one, …
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Your Appraisal Book is Holding You Back! | Down Payment the Podcast for Used Car Dealers S4 E63
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Your Appraisal Book is Holding You Back! | Down Payment the Podcast for Used Car Dealers S4 E63 Is your dealership looking a little ragged? It may be time to spruce it up! Here are five easy things you can do to make your dealership look sharp! Leave us your easy ideas for improvement in the comments! Don't miss an episode! Subscribe to Down Paymen…
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Alamo Auto Insurance reveals 6 Ways to Get Faster Claim Approvals
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Alamo Auto Insurance helps drivers across Texas to buy reliable coverage and understand how to handle claims with ease. With years of experience guiding customers, the company has learned what factors accelerate a claim and what slows it down. In this episode, Alamo Auto Insurance shares six simple steps drivers can take to speed up insurance claim…
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143. How to Use Neuromarketing to Tell Brand Stories That Stick
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Work with Deirdre to find, win and keep more of your ideal clients by creating your uniquely uncopyable brand strategy, story, offer, experience and more. —-- How to Use Neuromarketing to Tell Brand Stories That Stick Most stories don’t sell. They don’t even get remembered. They vanish. In this episode of the Master Your Business Podcast, I show yo…
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Picture This! School Website Photography that Engages, Part 1
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Picture the last time you scrolled a website on your phone. Did you read the paragraphs first—or did the images tell you, in a heartbeat, whether you were in the right place? Parents judge a school site in the same way. A shot of engaged students in a bright makerspace shouts innovation! long before a headline can. Visuals build emotional connectio…
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Building Better MSPs with Bret Erickson (EP 902)
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If you want a truly no-BS look at life as a Managed Service Provider, this is the episode you can’t miss. I’m joined by Bret Erickson—owner of Passkey Technology up in Golden Valley, Minnesota, and a founding force within the National Society of IT Service Providers (NSITSP). Bret shares how he went from gigging as a musician all over the country t…
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[189] The Final TubbTalk: Saying Goodbye to Tubblog
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As Richard hangs up his headphones on TubbTalk, the podcast for managed service providers, he shares his final thoughts on his experiences of almost 20 years of running Tubblog, the hub for MSPs. In this short solo show, he talks about the evolution of Tubblog and how it’s been a journey of consistency. He shares what the blog became and what it’s …
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#259: Leading High-Performing Teams: Simple Habits of Fearless Leaders: Nick James
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Learn how fearless leaders build high-performing teams. Nick James shares practical habits: start with why, create psychological safety, empower people, use candid feedback, and coach individuals. He also explains his Eighty20 coaching, leading agile change, and why radical transparency and backing your team matter in fast change driven by AI and t…
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Sales Differentiation & The First Meeting Differentiator - Lee Salz: Episode 242
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In this episode, we’re joined by Lee B. Salz, a leading Sales Differentiation Strategist and bestselling author, known for transforming salespeople into high-performing sales forces. As the founder of Sales Architects, Lee helps companies stand out in competitive markets through tailored sales consulting, coaching, and custom sales playbook develop…
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How a services guide will attract clients, with Kendall Cherry
37:44
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This week Rachel and Lynne delve into the benefits of having a services guide with guest Kendall Cherry, founder of The Candid Collective. Kendall shares insights on: What a services guide is Creating and utilising a services guide to qualify leads, streamline the sales process, and protect creative energy How a services guide can help build an ema…
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Customer Service That Builds Relationships, Not Transactions
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12:21
In this episode, I share two powerful stories that highlight the real meaning of customer service—one that cost a business future referrals, and another where going the extra mile made a lasting impact. We’ll talk about why true customer service isn’t about a quick sale, but about treating people with dignity, kindness, and respect—even when there’…
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Service Advisors: Top Tips for Phone Success
18:41
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Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks about phone skills for service advisors. He emphasizes the importance of treating every incoming call…
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You’re Off the truck — Now Build the Empire!
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33:52
WCR Nation Ep. 432 | A Window Cleaning Podcast This week on WCR Nation, Jersey dives into a problem every window cleaning business owner eventually faces: What the heck do you do with your time once you're off the truck?You worked hard to finally stop cleaning every day… but now you’re busy all day and still not making real progress. Sound familiar…
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50 Years and Counting: The Secret Behind Pride Pools' Legacy in Savannah and Beyond
22:37
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In this episode of Backyard Family Fun, Dee Daniels and Marshall Smith discuss the 50th anniversary of Pride Pools, a family-owned business serving areas in and around Savannah and Claxton, Georgia. They highlight the company's commitment to quality and personal customer service, discuss the importance of local relationships, and share insights on …
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#153 Navigating Crisis with Integrity: Strategies for Building Trust in Customer Experience
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What happens when your company’s reputation—and your customers’ trust—hangs by a thread? Are you ready for a moment when a crisis isn’t just possible, but inevitable? In this episode, I dive deep into one of the most critical topics for today’s leaders: how strategy, communication, and integrity intersect to protect (and sometimes rebuild) your org…
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5 Easy Things You Can Do to Make Your Dealership Look Sharp | Down Payment the Podcast for Used Car Dealers S4 E62
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5 Easy Things You Can Do to Make Your Dealership Look Sharp | Down Payment the Podcast for Used Car Dealers S4 E62 Is your dealership looking a little ragged? It may be time to spruce it up! Here are five easy things you can do to make your dealership look sharp! Leave us your easy ideas for improvement in the comments! Don't miss an episode! Subsc…
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SEO + GEO in 2025: The New Lead Gen Formula for Home Service Pros
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🎙️ New Podcast Episode: The Future of SEO & GEO for Home Service Pros 🚀 The game has changed. For over a decade, Google was the king of search and SEO was the proven path to leads. But in 2025 and beyond, customers aren’t just searching on Google anymore — they’re asking AI-powered platforms like ChatGPT, Perplexity, Claude, and even voice assistan…
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222: How to Identify and Eliminate Negative Cues in Business
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49:49
Summary: In this episode of the Customer Service Revolution, Denise Thompson and John DiJulius discuss the changing landscape of customer service, particularly focusing on Southwest Airlines. They explore how the airline, once a leader in customer satisfaction, is facing challenges due to management decisions prioritizing profits over customer expe…
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[188] MSP Exits Uncovered: Everything You Wanted to Know (But Didn't Ask)
1:18:22
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In this episode, Richard talks to Laura Cook. She’s a strategic advisor who helps expert business owners earning between 250k and £3 million break free from the trap of being tied to the day-to-day business. She works with founders who feel stretched thin and want to scale the business without losing quality or burning out. She positions them for f…
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Alamo Auto Insurance Highlights 5 Myths About Auto Insurance Costs
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Alamo Auto Insurance is dedicated to helping Texas drivers find the right auto coverage with confidence. By working with several reliable carriers, the company gives customers more choices that fit their needs. Many drivers believe auto insurance is confusing and expensive because of the myths that surround it. Misunderstandings often lead people t…
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Your Customer Is Your Paycheck: Why It Matters (EP 901)
55:18
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On this episode of the IT Business Podcast, I dig deep into why customer service often misses the mark—sharing both hilarious and infuriating stories from recent tech support calls and product woes. You’ll hear about my battles with big brands like Samsung and Bosch, porting nightmares with Fusion Connect, and wins with vendors who still “get it”—p…
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Adapt or Expire: What Mice Know That Managers Don’t
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12:16
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Send us a text Episode 28: Who Moved My Cheese? What Retail Managers Must Learn from Change In this episode of Retail101online, Mark Lack explores the timeless business parable Who Moved My Cheese? by Spencer Johnson and applies its lessons to the fast-paced world of retail. Learn how to spot change, adapt quickly, guide your team through resistanc…
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[187] Smarter MSPs, Microsoft 365 & The Future of Managed Services
1:20:51
1:20:51
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In this episode of TubbTalk, Richard talks to Scott Riley. He’s the founder of Inside Agent, a platform that makes complex M365 security an absolute breeze for managed service providers. His journey has taken him from being Chief Strategy Officer at one of the UK's largest MSPs, then running his own successful cloud solution provider business, to b…
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How Pana Food Truck Became an Arepas Empire
36:09
36:09
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The inspiring journey of Pana Food Truck. Founder Herman Sierra shares how he and his brother brought Venezuelan arepas to California, overcoming setbacks and building a community one customer at a time. Hear about navigating business challenges, keeping the menu authentic (and simple), mastering social media, and the leap from food truck to brick …
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Lessons from Vanta: Scaling support through trust, education, and AI innovation
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In this episode of The Ticket, Vanta’s Director of Customer Support, Margarita Wilshire, joins Intercom’s Senior Director of Human Support, Bobby Stapleton, to share how her team blends human expertise, customer education, and AI innovation to deliver fast, trustworthy, and scalable support – while keeping customer experience at the heart of everyt…
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[186] Better MSP Sales: No Hard Sell, Just More Confidence
54:47
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In this interview, Richard Tubb talks to Kristian Walker. He’s an Account Executive - New Business at Huntress. Huntress are one of the world’s leading cybersecurity organisations. Kristian has been making waves sharing some great advice on MSP sales through his online videos. Kristian talks about his journey in the IT sector and what a typical day…
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