Customer service, done right, can be your company's single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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Customer Service Tips Podcasts
I’m America’s Service Sales coach Joe Crisara, and I’ve been down the same path. For nearly 45 years, I performed services for clients just like yours, and like you, I suffered frustration & heartbreak, and I poured out the blood, sweat & tears it takes to survive. Over time, I learned to change how I did things so I got more traction and better results.
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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Tune into “Superpro Podcast” by Housecall Pro, where home service professionals share their journeys and expert advice. Each episode dives into real-life stories, offering insights on overcoming industry challenges, innovative business strategies, and personal growth. Learn how to elevate your service business from marketing tips to tech innovations. Perfect for newcomers and veterans looking to stay ahead in the home service industry.
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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
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Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...
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Welcome to Act on Tech, the podcast that empowers you to harness technology to boost your productivity and simplify your life. Hosted by tech enthusiast and entrepreneur Alex, each episode dives into actionable tips, tools, and insights to help you stay ahead in the digital age. Discover practical advice, expert opinions, and cutting-edge trends, all while learning about Alex Custom Tech, a leading MSP dedicated to providing personalized IT solutions for business and residential customers. T ...
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Under 10: Fast Tips for Your Business is a short-form podcast presented by the Chester County Chamber of Commerce, designed to deliver practical, real-world business insights in under 10 minutes. Hosted by JD Ross, each episode features local leaders, business professionals, and subject-matter experts who share actionable tips on topics such as entrepreneurship, marketing, finance, leadership, customer service, technology, and personal growth. There are no sales pitches—just clear, useful in ...
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👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are the ...
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Excel Tips is a podcast for accounting, business and finance professionals who are looking to sharpen their spreadsheet skills and learn new hacks and tricks from Neale Blackwood CPA, a Microsoft Excel expert. Excel Tips helps spreadsheet users discover Excel's hidden features and shortcuts and understand how best to apply the newest features and functionality. The podcast is a companion to regular articles in INTHEBLACK, CPA Australia's award-winning business magazine. Every podcast episode ...
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Ratchet+Wrench Radio offers four tracks each month that explore the industry's biggest trends, most pressing topics, and the leadership and business management tips and strategies you need to thrive.
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Gardening and horticulture news and tips, as well as agricultural information from Amanda McNulty, the host of SCETV's "Making It Grow" and Clemson University Extension Agent. Produced by South Carolina Public Radio.Making It Grow Minutes are produced by South Carolina Public Radio, in partnership with Clemson University's Extension Service.
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Business tips for startups by proven entrepreneurs
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"Smoke Break" is a weekly micro-podcast delivering essential training tips for convenience store sales associates in just 5-10 minutes. Host Mike Hernandez shares practical advice, real-world scenarios, and actionable strategies to help you excel in your role and advance your career. Perfect for listening during your break, each episode tackles key topics like customer service, store operations, and professional development. Turn your smoke break into a power-packed learning session!
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Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
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Welcome to the LiveChat Factory Podcast, your go-to show for all things customer service, digital engagement, and business success. Hosted by Karen Levett, this podcast dives into the latest trends, challenges, and game-changing strategies in the world of customer experience. Each episode features insightful conversations with industry leaders, business owners, and innovators who share their expertise on customer service, live chat, digital transformation, outsourcing, and the evolving role ...
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Two long-time small-business owners, Dave Hamilton and Shannon Jean, come to you each week to talk through the trials, success, pitfalls and tips it takes to successfully run a small business in today’s world. Hear real-world folks talk about real-world problems, letting you know not only what it takes to get it done but that you’re not alone in doing it!
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Welcome to the Customer Service in 60 seconds, where you get tips and more information on how best to render service to customers.
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A podcast to where we share tips and encourage customer service personnel’s to be exceptional in their service delivery to create a great customer experience
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We are 3Spoonies - entrepreneurs navigating our way through life and business with not enough spoons. This is a podcast for business people with chronic illness, disabilities, neurospiciness or anyone who wants to be more inclusive. We include honest discussions, useful tips and expert guests to give different perspectives on life and business with a disability. We cover topics such as business planning, knowing your limits, access to work and so much more. Join us every Thursday for a group ...
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Grab your fork and knife, and take a seat at our table as we dish on all things weddings. You’ll hear stories and tips from real couples and wedding pros about life, love and entrepreneurship. The Wedding Dish is a casual, conversation-style podcast featuring stories and tips from real couples and wedding pros. Let’s dish!
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Alamo Auto Insurance is a trusted provider dedicated to helping drivers find reliable auto coverage. The brand is known for its customer-focused approach, offering personalized service and support throughout the insurance process. Alamo Auto Insurance works with multiple carriers to give customers a range of coverage options tailored to their specific needs. With a strong commitment to quality service, the brand ensures a smooth and simple experience for every driver. Alamo Auto Insurance gi ...
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CSA farmer and marketing specialist Corinna Bench from MyDigitalFarmer.com and Shared Legacy Farms brings you the My Digital Farmer podcast, revealing the best online marketing strategies you can apply to your retail farm business to help you grow your leads and sales. These days, it's not enough to just grow your product. You've got to be able to sell it too. In this podcast you'll be exposed to the fundamentals of marketing theory and practice so you can apply them to your own business.We' ...
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"The Ambitious Groomer," hosted by Denise Heroux and featuring special guests, is a podcast dedicated to empowering grooming business owners. Through insightful discussions and problem-solving sessions, the podcast aims to provide a supportive platform where groomers can address challenges, brainstorm solutions, and design effective business strategies. Denise Heroux, along with ordinary entrepreneurs as guests, shares valuable insights, tips, and tools to help grooming business owners navig ...
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Selling on Giants: The eCommerce Marketplace Podcast
Selling on Giants: The eCommerce Marketplace Show
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Selling on Giants: The eCommerce Marketplace Show is dedicated to empowering entrepreneurs and businesses with the insights, strategies, and best practices needed to succeed across major eCommerce platforms such as Amazon, Walmart, Shopify, and WooCommerce. Our podcast covers a broad spectrum of eCommerce topics, including product sourcing, inventory management, pricing, advertising, customer service, and fulfillment. We focus on the latest trends and developments within the industry, featur ...
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Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe | Customer Experience Strategy Expert
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Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service. Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new tec ...
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Your School Communications Scoop covers topics and best practices for K-12 schools. Whether it is tips for improving school customer service, strategies on how to market your school, or ways to use your school website and social media to build a respected school brand and increase enrollment, you'll find proven, effective advice from the experts at School Webmasters, LLC.
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The podcast for professional window cleaners, solar maintenance technicians, and cleaning business owners across South Africa and beyond. Hosted by the team at Window Washing, we bring you expert advice, industry trends, and practical tips on everything from traditional window cleaning techniques to cutting-edge solar panel maintenance. Whether you're just starting out or scaling your cleaning business, we'll help you work smarter, safer, and more profitably. Each episode covers topics like: ...
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Running a restaurant is no easy feat. Every day brings new challenges, and success takes more than just great food. Science of Service is your guide to navigating the ups and downs of the hospitality management industry, offering real stories, practical advice, and lessons from people who’ve been there. Whether you’re juggling tight margins, managing labor issues, or looking to enhance customer experience, this show is here to help. Each episode features honest and insightful conversations w ...
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Welcome to the Clean Flow AC Podcast, your go-to audio destination for everything HVAC, indoor air quality, and healthy home living across South Florida and beyond. Whether you’re a homeowner looking to improve your air quality or a curious listener wanting the inside scoop on how HVAC systems impact your health, comfort, and energy savings, we’ve got you covered. Hosted by the passionate team behind it, each episode breaks down industry trends, practical home maintenance tips, and real stor ...
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Welcome to the wild world of the service industry! Where the ice machine is always broken, the walk-in fridge is therapy, and someone will ask for their fifth refill of Diet Pepsi. Join your host, a battle-tested server with years of unforgettable shifts, for weekly 15-minute episodes featuring the wildest, weirdest, and most wonderful tales from restaurant life. From guests who were supposed to meet each other but waited at opposite ends of the restaurant… to the table that tried to tip wit ...
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Welcome to The Affluent Buyer Script, the go-to podcast for owners of high-end outdoor product and service businesses ready to attract affluent homeowners and turn leads into luxury-level sales. Whether you’re in landscape design, landscaping, pool installation, outdoor kitchens, luxury patio furniture, landscape lighting, custom pergolas, outdoor media systems, or even copper gutter fabrication—this podcast is for you. Each week, Katy Doss, founder of Script Marketing, shares actionable, pr ...
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An archive of each full weekday episode of the award-winning program presented by Stephen Grootes.
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Welcome to the Apex Custom Concrete & Masonry Podcast, where craftsmanship meets community! Located in Oak Harbor, Ohio, we are dedicated to transforming homes and commercial spaces with our superior concrete and masonry services. Our expertise spans outdoor kitchens, stamped patios, paver patios, staining and engraving, custom steps, concrete countertops and tables, micro etching, stone work, and brick work. Each project reflects our commitment to quality and our passion for creating beauti ...
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Entrepreneurs, especially solopreneurs overthink every aspect of our marketing. Yeah - YOU are overthinking probably most everything about marketing. We all get caught in competing advice, strategies and the changes in technology. We're all overthinking. You're not alone. Your host, Jennifer Burke, brings her nearly 30 years of experience in marketing, research, customer service and entrepreneurship to cut through the chaos and call out the B.S. that's everywhere online. She wants you to gra ...
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Consumer journalist Wendy Knowler joins Pippa Hudson to provide useful insights and tips on how to make the most of your buying power.
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Welcome to "The Self Storage Show," your ultimate resource for everything related to the self storage industry. Hosted by industry expert Jim Ross from 3 Mile Storage Management, this podcast delves into the latest trends, tips, and strategies to help self storage owners and managers optimize their operations and grow their businesses. Each episode features insightful interviews with leading industry professionals, practical advice on marketing, operations, and customer service, as well as i ...
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Financial awareness and money issues are often pushed to the bottom of our to-do lists. In The Australian Financial Focus we talk to financial experts and everyday people who share ideas and tips for making your finances a focus - and moving you closer to your financial goals. Barry Wilkinson is the Director/Principal Broker Mortgage Broker at SW Brokerage- https://swbrokerage.com.au/ and has been a successful and motivated Mortgage Broker since 2004. A strong lateral thinker, Barry values p ...
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The Media Download with John Ondo is a podcast packed with tips, tricks, and current media trends with practical ideas to help you improve your media quality. Whether you’re a seasoned professional or just getting started with your own social media content, you will find time-saving, quality-increasing ideas here. Drawing on John's decades of Emmy Award-winning experience in broadcasting and digital media, John shares production shortcuts, & creative strategies to help your projects look and ...
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The official Talkin Shop with ShopSabre podcast hosted by Brandon Bombardo from ShopSabre covers all things CNC. Covered will be a variety of CNC topics, discussions, tips, tricks, humor, and collaborations with other industry professionals. If you have an interest in CNC Routers or CNC Plasma machines, this is a podcast for you! https://www.instagram.com/shopsabre/ www.youtube.com/shopsabre www.shopsabre.com
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Most small business owners feel overwhelmed and confused about how to market their business so that it grows and stands out from the competition. On The Marketing Domination Show, Digital Marketing Consultant, Agency Owner, & Certified StoryBrand Guide Sean Garner, gives small business owners digital marketing tips, strategies and interviews with industry leaders to show you how to get more customers and leads online and be seen as the clear leader in your industry. Connect with Sean: https: ...
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SMS marketing is not always about advertising. You can also choose this channel to communicate to your customers about the opening of your new offline store , ask for their opinion about the customer service you offer, send a gift or notify them about any matter. If you use Simla.com, you can use the preview function and test sending for mass SMS sending.
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The entrepreneurship podcast you can actually apply! The award-winning small business show covers creative ways to make money online and offline, including online business, side gigs, freelancing, marketing, sales funnels, investing, and much more. Join 100,000+ listeners and get legit business ideas and passive income strategies straight to your earbuds. No BS, just actionable tips on how to start and grow your side hustle. Hosted by Nick Loper of Side Hustle Nation.
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Learning how to run your computer repair business is easier than you think! Join us for this weekly podcast where we discuss the ins and outs of computer repair. We discuss topics ranging from customer service to business practices. Be a part of the show by calling in, leaving a voicemail, emailing or joining the live chat.
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One idea every week to help you build stronger relationships with your customers and increase your sales.
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If you're in the Bar, Restaurant, or Entertainment Industries, this podcast is for you! The Bar Stars Happy Hour Podcast is for bar people, by bar people. This podcast is your personal happy hour, and will provide you with a well-deserved break from the day-to-day grind. The service and hospitality industries are hard work, and it is not for everyone. We have everything from educational episodes to interviews from Industry professionals from all over the world and we share stories, tips, tri ...
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Welcome to "Sip & Scale," hosted by The Delegate Dude, Blendi Muriqi, CEO of Delegate.co and the mind behind an AI-powered virtual staffing solution transforming business operations. Each episode dives into entrepreneurship, featuring expert guests like business owners, startups, and industry leaders. Discover tips on growing your business, maximizing revenue, and mastering delegation. Whether you're a seasoned pro or just starting out, grab a drink and get ready to level up. Tune in on YouT ...
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In each episode, Jamie Irvine and his guests have conversations that empower heavy-duty people. They discuss tips, tools, and technology that help heavy-duty parts manufacturers and distributors sell the right parts to fleets, repair shops, and truck operators.
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Steve Johnson's Painting Service in Orlando FL is highly acclaimed for its exceptional service. As a reputable and trustworthy painting contractor in Orlando FL, they are dedicated in providing custom and personal attention for your entire panting requirements. https://www.otowninteriors.com/
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Welcome to the Stay Modern with Murray Podcast, your go-to source for the latest trends and insider tips in the homebuilding industry. Each episode, we delve into the dynamic realms of design and construction, providing valuable insights that can elevate your understanding and approach to building and renovating homes. But we don’t stop there! We go beyond mere construction topics to engage with influential figures such as business owners, CEOs, entrepreneurs, and community leaders. These co ...
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Customer Service Tips That Build Trust and Loyalty (with Founders Federal Credit Union)
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In this episode of Under 10: Fast Tips for Your Business, presented by the Chester County Chamber of Commerce, JD Ross is joined by Brantley Stevenson and Ryan Garris of Founders Federal Credit Union to share practical, real-world customer service tips that help businesses stand out. The conversation covers the fundamentals that make the biggest im…
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E48: How to Fill Your Sales Funnel and Actually Get Customers to Your Website
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If you have a website but still feel invisible online, this episode is for you. I see too many local service businesses build the foundation and then stop, expecting customers to magically show up. That’s not how growth works. In part two of the Marketing Domination series, I walk through exactly how to start filling your sales funnel once the foun…
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717: How to Get ChatGPT to Recommend Your Business
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Google's market share is shrinking, customer behavior is shifting, and as business owners, we've got to adapt. The good news is people still need your help. It's just how they find you that's changing. By the end of this episode, you're going to have a proven roadmap for how to get found in ChatGPT and other AI tools. Return guest Tanya Van Gastel …
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235: Five Strategies for Customer Experience Success in 2026
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Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss five essential customer experience strategies for 2026. They explore the concept of a customer service recession, the importance of hiring for service aptitude, the effectiveness of micro learning in training, the need to rethink customer f…
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Stress-Free Guests: The Professional Guide to On-Site Wedding Childcare
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Want to invite your friends with kids, but also want them (and their children!) to have a relaxing, fun time? We're chatting with Carson from Lifetime of Love Nannies, a full-service agency that specializes in providing professional, on-site childcare for weddings and events. Carson is spilling the tea on how to make your wedding a stress-free expe…
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Alamo Auto Insurance Talks About 6 Key Things in Policies Drivers Miss
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Alamo Auto Insurance focuses on helping drivers understand auto coverage in clear and simple ways. Alamo Auto Insurance shares useful guidance so drivers can make better policy choices. Alamo Auto Insurance talks about 6 key things in policies that drivers often miss. Many drivers look only at price and skip small details that matter later. Coverag…
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3Spoonies on Customer Service for Disabled People.
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Podcast Notes 3Spoonies With Karen Duncan , Jo O’Neil and Claire Napper Date: 8th January 2026 Episode Number 46 In this episode we talk about Improving Customer Service for Disabled People. Click this link for more discussions on disability ? https://www.youtube.com/@3Spoonies?sub_confirmation=1 Closing Remarks: Thank you for listening to this epi…
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Parks Tau Amends 2023 Block Exemption for Distressed Energy-Intensive Industries
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Stephen Grootes speaks to Saul Levin, Executive Director of Trade & Industrial Policy Strategies on the government’s intervention by amending the 2023 Block Exemption for distressed energy-intensive industries. See omnystudio.com/listener for privacy information.By Radio 702
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Consumer Talk: Gift cards and inferior wraps
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Pippa Hudson speaks to consumer journalist Wendy Knowler about re-issuing of gift cards and the inferior quality of a brand of wraps. Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, ba…
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Brand Differentiation: PROMISE. PROOF. PERSISTENCE
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Send us a text Launch day! Series 3 of RETAIL101online kicks off with the one thing that separates winners from wallpaper: brand differentiation. In this episode I break down what real differentiation is (not logos or limited-time drinks), how to build your Brand Wedge (Promise • Proof • Persistence), and the exact plays convenience stores and smal…
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AI Jam Session | Storage Meetup #59 | AI Generated Overview
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This episode is an AI generated podcast overview from Storage Meetup #59, a special AI Jam Session edition. Instead of a formal presentation, this was a relaxed conversation where we explored AI together and shared what we are testing, learning, and experimenting with in real time. This overview is designed to help you quickly catch the highlights …
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343 Goal Setting - Finding Your One Word Intention for the New Year
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Every January, we're told to start fresh by setting goals, building plans, and fixing what didn't work last year. But what if that pressure is the very thing that keeps us stuck? In this episode, I'm inviting you to try something different—something simpler, deeper, and far more sustainable. Instead of resolutions or rigid goals, what if you chose …
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Why We Don’t Do Break/Fix: The Alex Custom Tech Approach to IT
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In this episode of Act on Tech, Alex takes a step back from tools and trends to explain the principles and non-negotiables behind how Alex Custom Tech operates. This is a business-first conversation about why proactive IT matters, why break/fix thinking creates long-term problems, and why clarity is more important than trying to please everyone. Al…
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Meet Rarchet+Wrench’s Newist Columnist, Katie French
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Katie French’s journey from a Power Wheels–obsessed kid to AAPEX Service Advisor of the Year is anything but ordinary. Now, as she joins Ratchet+Wrench Magazine as an online columnist in 2026, she’s bringing real-world experience, raw honesty, and a deep passion for elevating shop culture. On this episode of Ratchet+Wrench Radio, editor Christine S…
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In this episode of Business Brain, you’re challenged to think differently about how people experience you and your business. You explore why your personal brand is more powerful than any logo or company name, because people connect with you first. From lessons inspired by Crazy Eddie to the idea of the Alter Ego Effect, you’re reminded that sharing…
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Episode 7: Hangry Adults - When Grown-Ups Act Like Toddlers at Restaurants
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We've all been hangry, that uncomfortable mix of hunger and irritability that makes everything feel more difficult. But here's the thing: being an adult means managing that feeling without taking it out on the people trying to help you. In this episode, I'm talking about the phenomenon of "hangry" customers who use their hunger as an excuse to act …
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A Stronger rand: Signal of stability or short-term relief?
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Stephen Grootes speaks to Annabel Bishop, Chief Economist at Investec, about the recent strengthening of the rand and what’s driving the currency’s renewed momentum. They unpack the global and local factors influencing the rand, including shifts in investor sentiment, interest rate expectations, and economic data. The Money Show is a podcast hosted…
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The One With the Slow CX – Sarah Kinard E246
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What's on your mind? Let CX Passport know... What if customer experience isn’t fast, frictionless, or flashy…but deliberate, long-term, and built over years? Sarah Kinard talks about why CX in architecture, engineering, and construction is inherently slow CX…and why that perspective may be exactly what other industries need. 5 Insights from the Epi…
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Roland Ligtenberg, co-founder of Housecall Pro, cover some industry secrets with Brian Armstrong and Donovan Truesdale, co-owners of Blue Diamond Heating and Air since 2019. They share a few subtle shifts that helped boost profits during the pandemic, as well as the ins and outs of their membership plans. Donovan lays out some of the surprising pla…
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Back to the Fundamentals: 7 Timeless Marketing Moves for 2026 (and Beyond)
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Ready to stop chasing the next algorithm update and start focusing on what actually works? In this kickoff episode for 2026, Katy Doss of Script Marketing dives into the 7 marketing fundamentals every luxury outdoor brand needs to revisit. From the psychology of persuasion to the power of great branding, human connection, and why good design still …
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January Isn’t Dead, It’s Funded: Gift Cards, Returns, Refund Rules, and Hidden Seller Levers
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Send us a text January gets written off every year as a slowdown month. Sellers pull back spend, throttle inventory, and assume momentum won’t return until February. That assumption is costly. In this episode of Selling on Giants News and Updates, Mr. Will breaks down why January is not a dead zone. It’s a transition month driven by funded demand, …
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Free Marketing Strategies Every Small Business Should Be Using (with Amy Bender)
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In this episode of Under 10: Fast Tips for Your Business, presented by the Chester County Chamber of Commerce, JD Ross talks with Amy Bender, Communications and Creative Director for the Chester County Chamber of Commerce, about effective marketing strategies that don’t cost a dime. Amy shares practical, easy-to-implement tips including how to leve…
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5 Hacks to Instantly Improve Your Voiceovers
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Send us a text 5 Hacks to Instantly Improve Your Voiceovers In this episode of the Media Download, John Ando shares five practical tips to instantly enhance your voiceovers. Whether you're recording yourself, directing talent, or working with clients, these communication-focused hacks will help you achieve better results. Learn how to underline key…
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How to Scale Your Own Business in the Trades FAST | The Story of HVAC Influencer: Willie Ward
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In this episode of the Service MVP Podcast, Joe Crisara, America’s Service Sales Coach, sits down with Willie Ward, owner of Affordable Pro Heating & Air Conditioning and founder of the viral Facebook community HVAC Is Life. Willie shares his real, unfiltered journey from starting as a one-man HVAC operation in 2020 to building a growing company, l…
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United Nations to convene security council meeting in response to Trump's attack on Venezuela
1:15:49
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Stephen Grootes speaks to Lyal White, Faculty at Gordon Institute of Business Science (GIBS) on Trump’s attack on Venezuela exploring the geopolitical, economic and diplomatic implications of the move, including its impact on Latin America, international law, and the rules-based global order, as well as what it reveals about the direction of US for…
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Hybrid Power Transfer Case Technology: Bridging Conventional and Electrified Powertrains
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Send us a text Episode 359: In this episode of The Heavy Duty Parts Report, Jamie Irvine speaks with Aaron Rivers, CEO of Emotiv Mobility, and Tim Kelly, the company’s lead engineer, about their development of a hybrid power transfer case designed to modernize commercial vehicle electrification. Aaron explains how the idea emerged from recognizing …
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SA’s 2025 economic outlook, family finance, imposter syndrome, Gen Z travel trends and the business of sport
1:35:13
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Nokukhanya Mntambo speaks to Dr Dale McKinley, Political Economist, about South Africa’s economic performance in 2025 and the outlook for 2026, unpacking key finance, business and policy considerations. In other interviews, Siba Njoba, Director and Wealth Manager, discusses financial planning for new families, while clinical psychologist Charity Mk…
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In this episode of Business Brain, you step into the fast-moving world of AI and learn how to choose the right tool for the job. You compare Perplexity, ChatGPT, Claude, and Gemini, with real-world insight into why Perplexity may hallucinate less right now. You explore purpose-built tools like Gamma AI for presentations, NotebookLM for research, Ma…
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Episode 6: TMI - When Customers Overshare
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In this episode, we're talking about oversharing — specifically the kind that happens in restaurants, at counters, and in places where someone is legally required to be polite to you. From customers announcing their urgent bathroom needs, to casually dropping life-altering information like divorces, affairs, and medical details mid-order, this epis…
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Episode 5: "Do You Know Who I Am?" - When Customers Think Their Job Title Matters
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In this episode, I'm talking about a customer who tried to flex their job title and "important position" to get what they wanted — a limited-edition Bearista cup from Starbucks. We're diving into the weird phenomenon of customers who genuinely believe their résumé should override store policies, inventory limits, and basic reality. From casual name…
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Episode 3: Restaurant Flair - Why Servers Have Mixed Feelings About Uniform Accessories
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Ever been told your work uniform needs more "personality"? In this episode, we're talking about flair — those buttons, pins, accessories, and decorative add-ons that restaurants sometimes require as part of the dress code. I'm sharing my personal experience navigating flair requirements at work, why it creates such strong reactions among servers, a…
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Episode 4: "Did You Want Alcohol in That?" - Why Servers Are Smarter Than You Think
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In this episode, I'm telling the story of the time a customer called me stupid for asking a perfectly reasonable question: "Did you want alcohol in that?" But here's the thing... servers aren't stupid! We're college students working on degrees. We're people with incredible social intelligence who can read a room, juggle ten tables, diffuse tense si…
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E47: The Ultimate 2026 Marketing Playbook for Local Service Businesses
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If you’re a local service business owner spinning your wheels and wondering why your marketing isn’t bringing in leads, I get it. I’ve seen it a thousand times. In this episode of Marketing Domination, I walk you through the complete 2026 marketing strategy for local service businesses, showing you exactly how to build, fill, and optimize your sale…
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716: Your Best Year Yet: Goal Setting and Action Planning that Gets Results
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The new year is upon us and with it comes a certain level of optimism and maybe even obligation to make some changes, set some meaningful goals, and aim for some big wins. But it's no secret that most New Year's resolutions fail and a lot of goals lose steam after just a few weeks. To help make sure that doesn't happen to you, I've recruited my goo…
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3Spoonies on Knowing When and How to Ask for Help: Community Questions
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3Spoonies With Karen Duncan , Jo O’Neil and Claire Napper Date: 1st January 2026 Episode Number 45.5 In this episode we talk about Knowing When and How to Ask for Help: Community Questions Click this link for more discussions on disability ? https://www.youtube.com/@3Spoonies?sub_confirmation=1 Thank you for listening to this episode of 3Spoonies! …
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Smarter, faster, easier: Here's what's new in Excel
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Excel Tips Summer Season Encore presentation from October 2025 In this episode of Excel Tips, we explore the latest Excel updates that can help to boost productivity and simplify workflows for finance and accounting professionals. Listeners will learn: How to use TRIMRANGE for flexible range selection What's new with pivot table formatting and an e…
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Don't Start 2026 Without Doing This First (Business Reflection) | Ep 231
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2025 is a wrap! Before we rush into 2026 chasing new numbers and new growth, it is crucial to pause and take a true "inventory of success." In this final episode of the year on Talkin' Shop, Brandon and Nick revisit the highs and lows of 2025. Success isn't just about where you end up on December 31st; it's about what you endured, what you learned,…
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What Small Businesses Should Stop Doing With Their Technology
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New year, new habits—especially when it comes to technology. In this episode of Act on Tech, Alex breaks down the most common tech mistakes small businesses keep making and why it’s time to leave them behind. From relying on cloud storage as a backup to sharing passwords, ignoring updates, and waiting for things to break before calling IT, this epi…
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Building the Next Generation: How ASE Foundation Standards Are Shaping Tomorrow's Technicians
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24:42
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The automotive industry faces a critical technician shortage—but Mike Coley, president of the ASE Education Foundation, is tackling the problem from the ground up. Learn how 2,000 accredited schools across the country are preparing the next wave of skilled professionals, and discover what employers can do to identify and nurture young talent in the…
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In this episode of Business Brain, you step back and review what 2025 really taught you as an entrepreneur. You’re challenged to stop being transactional and start building a transformational community, to take control of your feeds instead of letting social media control you, and to notice where distractions have quietly turned into complacency. S…
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Over a decade ago, Joe Apfelbaum was on the podcast, telling me how focusing on SEO helped him grow his agency. That was hard for the idea-a-minute founder. Now he’s back. And AI is enabling him to create more businesses. He broke down the 5 types of companies anyone could make Joe Apfelbaum is the founder of Ajax Union, a digital marketing agency,…
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SMME realities, access to opportunity and emerging risks facing South African businesses
1:33:08
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Nokukhanya Mntambo speaks to Arthur Goldstuck, Author & Journalist, about what the latest SMME data reveals on where small businesses across South Africa are growing, where they are failing, and why the sector remains both a national priority and a persistent struggle. In other interviews, Jordan Hertz, Chief Commercial Officer of Sourcefin, discus…
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Roland Ligtenberg, co-founder of Housecall Pro, talks shop and business growth with Robert “Bobby” “Ricky Bobby” Mitchelson, founder of Bobcat Electric. Bobby shares how a failed partnership turned into a successful solo journey along with how he builds culture and attracts employees. He lays out two life-changing secrets a fellow Pro shared in a H…
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Don’t Skip the Strategy: Why Going Straight to Tactics Is a Bad Idea
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16:38
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If you’ve ever said, “We just need more leads,” and then jumped into posting on Instagram, launching an ad, or updating your website without a real plan—you’re not alone. But that quick-fix approach? It’s likely costing you thousands of dollars and hours of time. In this episode of The Affluent Buyer Script, host Katy Doss of Script Marketing unpac…
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The End-of-Year Toast: Lessons from the Science of Service Holiday Party
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You made it to the end of the year—and that alone is worth celebrating! In this special holiday episode of Science of Service, we invite a few familiar voices from the season to a not-so-formal holiday “party” to talk honestly about what the holidays really look like in hospitality. Joining the conversation are Omar Kasim of Plomo Quesadillas, Craf…
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2026 eCommerce Predictions: Why Proof, Performance, and Platforms Will Decide Who Wins
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Send us a text 2026 is not about chasing the next tactic. It’s about understanding how platforms actually decide who wins. In this episode of Selling on Giants News and Updates, Mr. Will breaks down what eCommerce brands need to prepare for in 2026 based on real platform signals, operator experience, and frontline insights from the BellaVix team. T…
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Introduction to AI for Business Owners (with Tosha Dash)
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In this episode of Under 10: Fast Tips for Your Business, presented by the Chester County Chamber of Commerce, JD Ross is joined by Tosha Dash, CEO and Founder of She Dreams Consulting and creator of She Dreams Academy, for a practical introduction to artificial intelligence and how it applies to everyday business. Tosha breaks down AI as a tool—no…
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2025 1st Class Lounge Holiday Special part 2 – E245
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What's on your mind? Let CX Passport know... Welcome to part 2 of the annual CX Passport First Class Lounge Holiday Special. As the year wraps up and I look ahead with excitement to 2026, I’m sharing even more of my favorite First Class Lounge moments from earlier this year. This round features Doug Rabold, Irina Mateeva, Michel Stevens, and Tori S…
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On the surface, it looks like Ricardo Vice Santos is selling AI-created books for your kids. But he’s aiming for something much bigger: a world where TV, movies, and every other media will be customized to you, using AI. He’s starting with children’s books because that’s what people will buy and what AI can do well today. This is the story of how h…
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How One Small Mindset Shift Changed a Broke Plumber into a Strong Minded VP of Sales & Top Podcaster with Brian Burton
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In this episode of the Service MVP Podcast, Joe Crisara, America’s Service Sales Coach, sits down with Brian Burton of the Waste No Day Podcast for one of the most raw, powerful conversations ever recorded for the trades. Brian shares his unbelievable journey—from addiction and rock bottom to becoming a respected leader, sales trainer, and VP in th…
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