Modern CTO is the #1 place where technology leaders and CTOs hang out. We live to bring tech leaders value. Listen in on our fun, intelligent and engaging podcast. We hang out with interesting and popular CTOs in Aerospace, Artificial Intelligence, Robotics + Many more industries. All of this, right here, right now, on the Modern CTO Podcast. What do you think of the show? Let us know here!
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Customer Management Podcasts
Phone Screen is a podcast not intended to lecture you about metrics or how to communicate more effectively with leadership, but to help you connect more deeply with the people in your community, understand how support work has affected them, and reaffirm that support requires humans to work.
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
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This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
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Leadership isn’t a trait, it’s a set of skills. Whether you’re managing up or motivating a team, HBR On Leadership is your destination for insights and inspiration from the world’s top leadership practitioners and experts. Every Wednesday, the editors at the Harvard Business Review hand-picked conversations and case studies with global business leaders, management experts, academics, from across HBR to unlock the best in those around you.
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From the author of Fanatical Prospecting and the company that re-invented sales training, the Sales Gravy Podcast helps you win bigger, sell better, elevate your game, and make more money fast.
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Welcome to Product Mastery Now, where you learn the 7 knowledge areas for product mastery. We teach product managers, leaders, and innovators the product management practices that elevate your influence and create products your customers love as you move toward product mastery. To see all seven areas go to https://productmasterynow.com. Hosted by Chad McAllister, PhD, product management professor and practitioner.
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Welcome to the Delighted Customers Podcast —your go-to resource for practical insights and thought leadership in customer experience. Ranked among Apple’s Top 20 in Management in the U.S. and featured in Forbes, we bring you expert tips and inspiring stories to help you lead with impact.
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A podcast for visionaries, entrepreneurs and people who dream big. We talk about getting real with yourself, doing the hard work and we share some insights and lessons learned along the way.
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Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
122112
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
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Master Fabricators and Custom Car Builders Tim Lajambe and Rob Mosser get together with Ufuoma Elvis from The Golden Drive to talk about all things cars, modifications, engines, body work, metal work, the industry and more. Trick Factory Customs is a premier fabrication and body shop located in Coquitlam, British Columbia, specializing in metal shaping, welding, paint and body, upholstery and fabrication. You can check out our Youtube channel here to watch our videos: https://www.youtube.com ...
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In an industry that's changing faster than ever, expectations for growth, both organic and inorganic, are only getting more intense. With private equity money flooding into the wealth management space, customer experience expectations leveling up, generative AI upending process and a generational wealth transfer that will transform client acquisitions, the journey to growth for all wealth management businesses will require adaptability, resilience and a long-term vision that puts client's ne ...
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Welcome to Virtual GM, the ultimate podcast for anyone looking to elevate their game in the modern hospitality industry! Whether you're a boutique hotel owner, VRBO manager, Airbnb administrator, front desk staff, or just someone trying to navigate the ever-changing landscape of the hospitality world, this podcast is for you! Each episode is packed with valuable insights, expert advice, and real-life stories from industry leaders and innovators. We'll cover everything from how to effectively ...
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The Logistics of Logistics is a podcast hosted by industry expert Joe Lynch. Joe interviews founders, executives, and innovators who are shaping the future of logistics and supply chain. Topics include transportation, logistics, warehousing, technology, supply chain, and ecommerce. The Logistics of Logistics audience expects an inside perspective of what’s next in logistics and supply chain delivered via podcasts, videos, and articles. Topics include: Transportation Topics Small package, Sma ...
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Welcome to Students of Storage — the podcast that pulls back the curtain on the self-storage industry. This isn’t your typical business banter — it’s raw, real, and packed with insights from the movers and shakers who’ve built empires behind the roll-up doors. Join us as we sit down with CEOs, owners, and top third-party operators to dive deep into the wins, losses, and lessons that come with building lasting success in storage. From solving industry puzzles to revealing the strategies that ...
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Produced by Products That Count, a 501(c)3 nonprofit that helps everyone build great products, this podcast is an award-winning show by and for product minds, with millions of downloads and a 5-star rating on most major platforms. Each of the 300+ episodes features a product leader interviewing another product leader and exploring what it takes to build great products. Recent ones feature the Chief Product Officers of Brex, Glassdoor, Experian and more. About Us: Products that Count is a 501 ...
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
18406
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Interviews with top sales leaders - providing insights and tips to help you grow your career or lead your team to greater heights!
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The Proposal Manager Podcast contains a wealth of information about all things related to the public sector bidding process. From the C-Suite to a GovCon newbie, this show has something for everyone. Each episode will discuss topics related to government business development, capture, and proposal management.
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Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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Christian Gonzales, Owner of Houston marketing firm Creativity Design Group (CDG) discusses several topics related to business management and consumer affairs. Join us for our bi-monthly podcast as we discuss marketing, business management, customer satisfaction, fraud fighting and other important business matters. Check out Creativity Design Group at https://www.creativitydesigngroup.com and learn more about our graphic design and digital marketing services.
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Welcome to The Data Flowcast: Mastering Apache Airflow ® for Data Engineering and AI— the podcast where we keep you up to date with insights and ideas propelling the Airflow community forward. Join us each week, as we explore the current state, future and potential of Airflow with leading thinkers in the community, and discover how best to leverage this workflow management system to meet the ever-evolving needs of data engineering and AI ecosystems. Podcast Webpage: https://www.astronomer.io ...
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With 10M+ downloads and thousands of listener meetups worldwide, the TMBA Podcast is the hub for 7 & 8-figure founders who’ve built life-changing businesses while attaining personal freedom. New episodes every Thursday morning.
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Listen as Mawer Investment Management Ltd. takes a deeper dive into the investment philosophy and strategies that have helped put the odds in their clients’ favour for over 50 years.
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Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
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Restaurant Owners Uncorked is a Top-5 Worldwide Hospitality Podcast. Successful independent restaurant owners and franchise CXOs share their stories, advice, wisdom, lessons learned and more. Hosted by Schedulefly (www.schedulefly.com), a restaurant employee scheduling business with super simple software + legendary customer service, serving over 5000 restaurants, breweries, coffee shops, hotels, hotels, and other badass hospitality businesses.
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Curious Customer is for anyone curious about the world of Consumer: insights, trends, companies, brands - and the people building them. Hosted by Matt Chandler, the show explores the front lines of consumer innovation, featuring conversations with Founders, CEOs, CMOs, and Marketing Leaders shaping the future. Whether you're a future founder, brand builder, or simply curious about the world around you, this podcast is for you. Each episode dives into the experiences behind iconic brands and ...
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Your flash briefing for small business news, trends, and insights.
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Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
22252
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Your Bookkeeping Matters is a no fluff, short and sweet podcast with fortnightly snackable tips about all matters bookkeeping and your business to guide you to do things the right way.
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"Smoke Break" is a weekly micro-podcast delivering essential management tips for convenience store assistant managers in just 5-10 minutes. Host Mike Hernandez shares practical strategies for store operations, staff management, and career advancement. Perfect for busy assistant managers, each episode provides actionable solutions to real-world c-store challenges that you can implement immediately.
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Bringing you direct access to Pure Storage thought leaders, technology experts, alliance partners, customer insights, and our latest product news.
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Listen in as we gab about the self storage industry and focus in on particular areas. Want to learn more about auctions, operations, management, marketing, best practices, customer service, and more? Interested in what the best in the industry have to say? Melissa Huff and Josh Huff tap into a combined 30+ years of experience on operations and marketing to speak to the issues that concern owners and operators. This is also the place for the monthly Gabfocus webinar rebroadcasts where Melissa ...
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Presented by CX Influencer of the Year 2024, Christopher Brooks. The CX Superheroes podcast, with over 50 episodes brings you insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their strategies. Either they define best in class or are pushing the boundaries for the next generation of customer experience. From strategy to delivery, from SMEs to Enterprise customer centricity, all aspec ...
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Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
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Conversations with industry experts, tech leaders and masters in e-commerce that reveal the secrets of their success, and the most important lessons they learned while creating an impact with their business.
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The ERP Advisor presents timely information drawn from real world experience with software selections and implementations across dozens of industries. Topics include: ERP Software, Human Capital Management, Customer Relationship Management, eCommerce, Data Migration, and Blockchain and AI as they relate to ERP. The ERP Advisor is hosted by the independent and objective consultants of ERP Advisors Group. Never accepting commissions or kickbacks from any software vendors or implementation part ...
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The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions
Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions
0302
Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus yea ...
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Your School Communications Scoop covers topics and best practices for K-12 schools. Whether it is tips for improving school customer service, strategies on how to market your school, or ways to use your school website and social media to build a respected school brand and increase enrollment, you'll find proven, effective advice from the experts at School Webmasters, LLC.
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Top international business leaders, entrepreneurs, innovators and authors share their experience, insights and outlook on how to drive business growth, build better companies, new fast growing technologies and where the next big opportunities are.
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Welcome to The B2B eCommerce Show – a hub for leaders, innovators, industry experts, and newbies to explore the fast-paced world of digital commerce. Hosted by respected thought leader Justin King, this podcast delves into the strategies, challenges, and successes shaping how manufacturers, distributors, and service providers thrive online. Each episode features insightful conversations, practical advice, and compelling stories from pioneers driving digital transformation in the B2B eCommerc ...
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Optimizing Restaurant Operations with COGS-Well's Bill Lindsey: From Cost Management to Menu Engineering
54:53
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In this episode of the Restaurant Technology Guides podcast, host Jeremy interviews industry veteran Bill Lindsey, founder of COGS-Well, a company specializing in cost of goods sold software for restaurants. Bill shares insights from his long career in the restaurant industry, which began in 1974 as a restaurant manager and evolved into developing …
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DSG's Game Changing Approach to Customers, Marketing, and Trades Training (with Cole Mercier, Communications Manager)
16:47
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In this interview, Karthik sits down with Cole Mercier from DSG to uncover his unique role as Communications Manager, and how DSG is revolutionizing the skilled trades industry. He shares how DSG, a 100-year-old, 100% employee-owned wholesale distributor, is tackling the evolving landscape of communications, training and supporting tradespeople, an…
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In this episode, Dr. Joseph Michelli delves into leadership during crises, sharing insights from his book "Stronger Through Adversity," based on conversations with over 140 leaders during the pandemic. He emphasizes the importance of frequent communication, prioritizing team well-being, and modeling calm and optimism. Leaders can navigate uncertain…
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CEOs get a ton of credit or blame for a company’s performance. But the entire leadership team is vital to success, and any dysfunction is often overlooked. Sometimes the CEOs leading them don’t even see that they’re not working. Thomas Keil, management professor at the University of Zurich, and Marianna Zangrillo, a partner at The Next Advisors, ha…
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CX Superheroes podcast - Series 15 Episode 3 - Building a CX Culture from the inside out - Paula Brazier
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What does it take to embed customer experience into the heart of a business? In this episode of Customer Experience Superheroes, we speak with Paula Brazier Client Experience Director at Foster Denovo – a firm offering tailored financial advice and wealth management services. Foster Denovo isn’t your typical financial services firm. With a clear be…
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CPO Rising Series: Code.org CPO on Navigating Innovation and AI in Computer Science Education
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How do you turn technological disruption into a strategic advantage? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, Code.org Chief Product Officer Karim Meghji will be speaking on innovation, AI, and transforming computer science education. Karim shares insights into how product leaders can navigate…
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Back to the Future: Global Equity | EP 194
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Paul Moroz returns to The Art of Boring podcast after three years, discussing his reappointment as lead manager of Mawer's global equity strategy. Paul outlines the team’s strategic approach to portfolio repositioning and reflects on how the investment landscape has evolved over the past five years. He emphasizes increased diversification, better a…
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From Farm to Fork: A Broker's Guide to Food Safety and Cold Chain Logistics with Brian Hastings
44:23
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In “From Farm to Fork: A Broker's Guide to Food Safety and Cold Chain Logistics”, Joe Lynch and Brian Hastings, the CEO and Co-founder of Veritas Logistics, discuss the critical role of human-centric logistics and strong partnerships in ensuring the safe and efficient transportation of food. About Brian Hastings Brian Hastings is the CEO and Co-fo…
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15 Architectural Decisions Series: Simplicity and Scale
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Pure Storage’s foundational approach to product engineering is guided by 15 architectural decisions that were established at the company’s inception and have shaped both the technical and user experience across its product lines. These architectural choices were not made arbitrarily—they stem from a deliberate focus on simplicity, efficiency, and s…
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"Usually, it's not the problem that is the problem. It’s how you handle the problem that becomes the problem." Notable Moments [00:01:24] – Why business operations shouldn’t impact how you treat a customer [00:02:49] – How to respond to customer complaints with professionalism [00:05:04] – The dangers of engaging in conflict with a customer [00:07:…
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How to Best Manage Your Tech Debt with Fredrik Carlegren and Yeshai Bouskila from Toshiba
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Today, we're talking to Fredrik Carlegren, VP & Head of Marketing & Communications, and Yeshai Bouskila, Executive Director Retail Innovation at Toshiba Global Commerce Solutions. We discuss the best ways to manage tech debt, why rigid systems block innovation, and how AI is impacting the technology of frictionless grocery stores. All of this right…
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551: Make innovation work using ISO 56001 – with Magnus Karlsson, PhD
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Why product managers need a systematic framework to de-risk innovation Watch on YouTube TLDR This episode dives deep into the new ISO 56001 standard for innovation management with Dr. Magnus Karlsson, a global leader in the field and a key contributor to the standard. Learn why systematic innovation matters, how ISO 56001 can help organizations mov…
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How can you alleviate cost pressures in customer experience? (feat. Adrian Swinscoe & Jelena Bajic)
32:11
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On this episode, we explore how to alleviate cost pressures in customer experience — and unlock the potential for CX to drive business growth. CX leaders face several competing pressures: budget constraints, the need to demonstrate ROI and rising customer expectations. Our expert guests provide practical, actionable insights on creating value-drive…
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CPO Rising Series: GHX CPO on Embedding Innovation and Customer-Centricity in Healthcare Technology
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Are healthcare supply chains ready for a technological revolution? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, GHX CPO Archie Mayani speaks on transforming healthcare technology through customer-centric innovation. She shares her unique perspective on leveraging AI, balancing immediate customer n…
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Unlocking Wealthtech Innovation and Growth With Vickie Lewin
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Vickie Lewin is the Chief Growth Officer at Amplify, a leading wealthtech platform designed to streamline operations for RIAs and enterprise firms. With over 30 years of experience in financial services, fintech, and asset management, she previously served as Senior Vice President and Chief Success Officer at AssetMark, where she played a pivotal r…
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Boosting Restaurant Engagement with CaptiveWiFi: An Interview with Founder Adam
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In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian speaks with Adam, the founder of CaptiveWiFi. The discussion delves into the ways CaptiveWiFi is revolutionizing the use of WiFi in the hospitality industry by providing cloud-based, low-cost, high-value solutions that enhance guest engagement, loyalty, and revenue. Adam …
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Building Consumer Engagement with AI Customized Apparel
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What happens when an apparel guy decides to found a tech company? A game-changing concept that can drive retail sales - and build customer engagement, that’s what can happen. And it is exactly what one smart entrepreneur did. Meet Jeff Gray, Founder and CEO of RoboArt Labs, a pioneering AI-powered platform that is transforming how retailers engage …
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Episode 596: From Baseball Dreams to Pizza & Purpose: The Story of Sean Marsiglia
1:46:57
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Episode Summary: In this episode of Restaurant Owners Uncorked, Wil interviews Sean Marsiglia, an entrepreneur who owns several restaurants in Tampa, including Three Brothers Pizza, and other ventures such as a bagel shop and a baseball facility. Sean shares his journey from a promising baseball career cut short by injury to working at Chili’s, bec…
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Noam Fine on Reimagining Customer Experience with Autonomous AI
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Noam Fine, CEO of Hear.ai, joins today's episode to explore how generative AI is revolutionizing customer experience (CX), particularly within contact centers. Noam explains the shift from using multiple specialized tools to a single autonomous AI platform that learns from customer interactions, enhances compliance, automates quality assurance, and…
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Scalable Homeland Innovative Enterprise Layered Defense (SHIELD)- Department of Defense - Missile Defense Agency
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The DoD’s Missile Defense Agency is launching SHIELD, a $151B MA-IDIQ to strengthen homeland defense. With an RFP expected in Q4 FY2025, this episode breaks down what contractors need to know—from technical scope to small business goals. Key Details: •Opportunity: SHIELD MA-IDIQ •Agency: Missile Defense Agency (DoD) •Value: $151 Billion Get ahead o…
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Capital One Fmr VP of Product Management on Leading Product Strategy in the AI Era
1:00:53
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How can product managers thrive in an AI-first world? In this podcast hosted by Shweta Agrawal, Capital One Fmr VP of Product Management Judy Chow shares insights on leading product strategy in the AI era. She discusses how AI is transforming product development, customer experiences, and the role of product managers in an increasingly intelligent …
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Your facility manager isn’t just an employee—they’re running your multi-million-dollar business. Are you training, empowering, and compensating them to reflect that responsibility? In this episode, we cover: What NOT to incentivize (and why the wrong goals can hurt your bottom line) How to educate your manager (or yourself) so they fully understand…
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4 Strategies to Make Prospects Want What You’re Selling
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You know the feeling. You're mid-pitch, and you watch your prospect's eyes glaze over—their mind somewhere else entirely. It's exhausting, demoralizing, and it's killing your close rate.But what if you didn’t have to push so hard? What if you could create the kind of pull where prospects actually leaned in and said, “How do I get started?”In this e…
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How Smart Automation Drives Growth for Storage Owners with Nate Kinet of SafeLease
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Nate Kinet, Chief Revenue Officer of SafeLease, shares how insurance, automation, and reputation management reshape self-storage performance. Nate blends a decade of tech-driven insurance experience with deep storage knowledge, showing us how to turn compliance headaches into meaningful revenue and stronger customer trust. Key Takeaways: (02:00) Ma…
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What's Really Hurting Your Industrial B2B Pricing Strategy? (with David Bauders, CEO of SPARXIQ)
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In this episode of the Driven by DCKAP podcast, our guest is David Bauders, the CEO of SPARXIQ and Trade Hounds. In this conversation with Karthik Chidambaram, Bauders explains how SPARXIQ, a pioneer in price optimization since 1993, helps manufacturers and distributors capture value by analyzing transactional data to understand price sensitivity a…
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The Power of Storytelling in Customer Engagement
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In this episode, Dr. Joseph Michelli delves into the transformative power of storytelling in business, highlighting how stories can forge deep emotional connections with customers and employees. He shares actionable strategies for leaders to leverage storytelling effectively, from sharing the brand’s origin story to celebrating customer successes a…
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#171 - Summer Throwback: Kate Towsey on Starting a ReOps Practice
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Welcome to Summer Throwbacks, where we revisit some of our favorite episodes. This week's guest is Kate Towsey, who helped spotlight the relevance, urgency, and importance of Research Operations (ReOps) to business. This conversation is from her time leading ReOps at Atlassian. She breaks down the rationale for ReOps and the steps folks can take to…
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#817 Health Advice That Goes Against Everything You Know ft. Jay Feldman
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When Dan started training for an intense cycling season, he needed more energy... without wrecking his health. That led him to Jay Feldman, a health researcher who believes most mainstream advice is dead wrong. In this episode, Jay explains why “eat less, exercise more” backfires, and what to do instead. You’ll learn how metabolism really works, wh…
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Environmental Services Assistance Team- Environmental Protection Agency
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The EPA is preparing to release a $108M ESAT contract in August 2025 for Regions 8, 9, and 10. This MA-IDIQ covers lab analysis, field sampling, QA/QC, and data validation. If you're in environmental services, this episode gives you a quick rundown of what’s coming and how to prepare. Key Details: •Value: $108.48M •Anticipated Number of Awards: 3 •…
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#145 Beyond the Hard Sell: The Evolution of Loyalty in the Fitness Industry
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What if the secret to building a truly loyal gym membership—or any recurring customer base—starts the moment someone tries to leave? That question struck me while talking with Blair McHaney, a trailblazing fitness industry leader who’s spent more than 40 years reimagining how gyms can deliver customer (or, as Blair puts it, member) experience. Too …
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#116 The Truth About Confidence (And Why It Intimidates People)
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In this solo episode, Aaron opens up aboutwhat confidence really means, how it develops, and why people often mistake itfor arrogance. From his own experiences in leadership and martial arts trainingto being misunderstood and even called intimidating, Aaron walks through theinternal work required to become truly grounded — and how to help others ge…
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Episode 52: Season 2 Finale — Cody Answers Your Top 5 Questions
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To close out an incredible Season 2, Cody is flying solo and answering the top 5 questions from our listeners this year: What were the biggest takeaways or lessons from this season? What episode or guest had the biggest impact—and why? What was your favorite part of the season? What do you hope listeners learn from the VGM Podcast? What can we expe…
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The 18th Century Grand Tour, in 2025. Flight-free travel, with Cat Jones, CEO at ByWay.
32:46
32:46
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What happens when a tech investor decides to revolutionize travel during a global pandemic? Meet Cat Jones, founder and CEO of Byway, who launched her flight-free travel company in 2020 while on maternity leave. Unlike traditional travel that treats the journey as a means to an end, Byway focuses on making the journey itself the destination—connect…
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Connected Commerce or Get Left Behind: Why B2B Integration Is the Future with Beth Segovia
1:00:22
1:00:22
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In this episode of the B2BEA Insider, Justin King sits down with Beth Segovia, CEO of TradeCentric, to explore how B2B suppliers can drive revenue, efficiency, and strategic impact by embracing connected commerce. Beth shares insights on why eCommerce in B2B is not just about great websites and strong products—it’s about delivering seamless procure…
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How Leaders Undermine Their Own Authority
36:07
36:07
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Does your organization lack quality leadership? In this episode of HBR’s advice podcast, Dear HBR:, cohosts Alison Beard and Dan McGinn answer your questions with the help of Peter Bregman, the CEO of Bregman Partners and author of the book Leading with Emotional Courage. They talk through what to do when your leaders are indecisive, unprofessional…
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7-23-25 - 6 Big Ways to Save With the New Tax Law
22:17
22:17
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FEATURE There are many ways the One Big Beautiful Bill Act impacts small business – most of them positive. In this episode, we discuss six major changes to the federal tax code. Resource: Download SBS’s “10 Ways the New Tax Law Could Reshape Your Business Bottom Line”: https://sbsaccountants.com/10-ways-the-new-tax-law-could-reshape-your-bottom-lin…
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Mastering Retail The Japanese Way - Tanpin Kanri
14:21
14:21
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Send us a text Mastering Retail the Japanese Way: Tanpin Kanri & the Art of Precision In this insightful episode of Retail101online, we explore Tanpin Kanri, a revolutionary Japanese retail management philosophy that’s changing how stores around the world operate. Originating from Seven-Eleven Japan, Tanpin Kanri—meaning “item-by-item management”—s…
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Amazon Fmr Product Lead on Mastering Product-Led Growth and Innovation Strategies
1:26:21
1:26:21
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What makes a product truly irresistible in today's competitive market? In this podcast hosted by QVentus Product Director Mark Bailes, Amazon Fmr Product Lead Shalaka Kharche speaks on mastering product-led growth and innovation strategies. Drawing from her extensive experience across technology companies like Amazon and GE, Shalaka unpacks how org…
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The ERP Minute Episode 196 - July 22nd, 2025
3:20
3:20
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Deltek made a major announcement to start the week, announcing the latest version of Deltek Costpoint. Procore Technologies Inc. announced it has achieved a Federal Risk and Authorization Management Program (FedRAMP) “In Process” designation and is now listed on the FedRAMP Marketplace. Sage announced the availability of Sage Intacct in the new AI …
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CHAINge, AI and the Future of Freight with Bart A. De Muynck
1:13:38
1:13:38
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In “CHAINge, AI, and the Future of Freight”, Joe Lynch and Bart De Muynck, an industry expert and thought leader with over 30 years of supply chain and logistics experience across the globe, discuss how artificial intelligence and emerging technologies are reshaping the logistics landscape and what the future holds for global freight. About Bart A.…
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Why Sales Confidence Disappears (And What Actually Brings It Back) [Ask Jeb]
14:17
14:17
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Here's a scenario that'll hit close to home: What do you do when you were crushing your numbers just months ago, but now you can't seem to close anything and your confidence is in the gutter?That's exactly what happened to Dhruv, a business development rep from Saint Louis. After figuring out his rhythm in Q1 and hitting strong performance numbers,…
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Electronic Security Systems (ESS) VIII-Department of the Army- US Army Corps of Engineers
17:55
17:55
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USACE is launching ESS VIII—a $2.5B contract for electronic security systems across global DOD sites. With up to 23 awards and partial small business set-aside, this is a major win for ESS providers. Key Details: •Value: $2.5B •Set-Aside: Partial Small Business •Awards: Up to 23 ESS vendors—don’t miss this. Listen now and get ready for ESS VIII. Co…
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64 - Save your Summer - Managing Holiday Brain and Cancellations
18:54
18:54
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Is your summer slipping away while you’re still glued to your business? If you dreamed of afternoons with your feet up, reading a book, or spending unrushed time with family—but instead feel constantly interrupted by client calls, emails, and shifting schedules—this episode is for you. Kari shares practical strategies and mindset shifts to help you…
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Everything Matters If You Want Exceptional Service
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13:05
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“People don’t know until they’re shown. Training gives your team confidence—and that’s where exceptional service begins.” Notable Moments: 1:06 – Listener question: How to train a team to deliver exceptional service 2:12 – Why video training is more effective than talking or reading 4:26 – “Everything matters” mindset and lessons from the Waldorf A…
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How the Chief Creative Officer of an Award-Winning Ad Agency Prompts the Perfect Pitch
42:13
42:13
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In this episode, Jeff Benjamin, Global CCO of Tombras, shares how AI helps him get unstuck, build confidence, and push bold ideas forward—even when self-doubt creeps in. From romcom scripts to Arby’s pitches, he shows how AI acts as a sparring partner: sharpening thinking, stress-testing ideas, and keeping momentum alive. We get into what separates…
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