Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
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Customer Experience Automation Podcasts
B2B marketing strategy grows ever more complex, with marketers needing to understand strategy, marketing technology, e-commerce, customer success, and more. This show covers it all, from a Business-to-Business perspective. From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The ...
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Bank Automation News's podcast covers current trends and news in automation and and AI. Bank Automation News is at the forefront of tracking banking automation and AI. Automation is the next frontier of financial services technology. It transforms banking processes from customer experience to compliance, lending solutions and investment. This podcast charts that transformation.
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PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected po ...
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
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Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
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Tired of Customer Success conversations that sound like they were written by a vendor's PR team? The Customer [Un]Success Podcast cuts through the noise to expose what’s actually broken in Customer Success, and other GTM roles, and what to do about it. Hosted by Joe Di Grande, a digital CS, Tech Touch, and RevOps leader with experience at companies like Business Insider, Ceros, and eMarketer, this podcast brings raw, unfiltered conversations with post-sale leaders who’ve been in the trenches ...
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Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams are scaling smarter, activating AI agents, and redesigning the customer journey for lasting impact. If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value ...
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The Everyday AI podcast is a daily livestream, podcast and free newsletter where we help everyday people grow their careers with AI. The Everyday AI podcast is hosted by Jordan Wilson, a former journalist who's now the owner of a boutique digital strategy company with 20 years of martech experience. Our main focus is to help you keep up with AI trends to make your job easier. Get your work done faster. Increase your output. - Sign up for our free Prime Prompt Polish ChatGPT course: https://p ...
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Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
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Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe | Customer Experience Strategy Expert
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Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service. Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new tec ...
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Valorem Reply, part of the Reply Group companies, is a business innovation and transformation firm focused on driving change with unique digital solutions, strategic technology investments and design-led user experiences. Through the expertise of our people and power of Microsoft technologies, our innovative strategies and solutions securely and rapidly transform the way our clients do business. Follow our podcast to get insights on the latest digital transformation trends & updates on Micro ...
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Customer experience (CX) is evolving faster than ever—are you keeping up? Breaking the Blueprint is the podcast that challenges conventional thinking and explores what it really takes to deliver exceptional CX in today’s world. Hosted by Vinay Parmar & Iqbal Javaid, two industry veterans with decades of experience in CX strategy, technology, and leadership, this podcast brings you insightful conversations, expert perspectives, and real-world strategies to bridge the gap between technology, p ...
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If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change? Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, W ...
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Each week we’ll talk to data engineers, analysts, and data scientists about their experience around building and maintaining data infrastructure, delivering data and data products, and driving better outcomes across their businesses with data.
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eCommerce Fastlane: Shopify Growth Strategies—Where AI Efficiency Meets Human Connection
Steve Hutt | Shopify and eCommerce Expert
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Running a Shopify store? You know it's not just about finding the right apps—it's about knowing which strategies actually work when the stakes are real. I'm Steve Hutt, and every week I sit down with Shopify founders, marketing experts, and industry insiders who've been exactly where you are. We skip the theory and dive into what's actually moving the needle right now. Since 2016, eCommerce Fastlane has been the weekly pit-stop for ambitious DTC founders and marketers. With over 2 million do ...
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Hospitable is a podcast that discusses how to make hospitality MORE human through technology. Hospitable focuses on discussing the leading challenges facing the hospitality industry and to explore the latest trends, technologies, and best practices that are shaping the industry. Each episode features interviews with hoteliers, restaurateurs, chefs, industry analysts, and other experts who share their insights and experiences on topics such as customer experience, sustainability, innovation, ...
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The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj AI Research CEO Daniel Faggella and team interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise
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The Accenture AI Leaders Podcast series takes a closer look at industry trends, opportunities, and challenges related to AI, analytics, and data that are top of mind for CDOs, CAOs, and CIOs from leading organizations across the world. Listen in as these leaders talk one-on-one about their experiences driving AI-powered initiatives across their organizations.
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Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch ...
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EaseFlows AI is your strategic and technical AI partner, delivering custom AI search engine solutions for ecommerce and digital content brands. We provide personalized AI consulting and tailored implementation, transforming your customer search experience and converting intent into sales through a confidential, customized approach designed for your specific business needs. The AI Brain Trust (Strategy): We act as your dedicated AI strategy advisors. We monitor trends, assess opportunities, a ...
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Are you a founder dreaming of breaking free from the day-to-day grind? Or perhaps you're looking to scale your company without burning out? Welcome to Automate Your Agency with Alane Boyd and Micah Johnson, a podcast dedicated to helping you systemize and automate your business for more efficient, scalable operations that can run without you. Join our hosts as they share battle-tested strategies and cutting-edge tools that take the guesswork out of systemizing your business. Drawing from the ...
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Ai is here! In today's rapidly evolving landscape, local businesses must leverage the Ai advantage to thrive. Join Andrew Anderson, a seasoned marketing expert with over 30 years of experience, on 'The AI Advantage for Local Business' as he delves into the amazing potential of Ai Designed specifically for small and medium-sized enterprises, this podcast offers practical, easy-to-implement strategies that enable businesses to outshine their competition. From AI Engine Optimization (AEO) to au ...
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Welcome to Enterprising Minds, where industry veterans, and friends, Alex Pokorny, Ruthi Corcoran, and Dave Dougherty delve into the evolving world of digital marketing, merging insights with innovation. Each episode explores the intricacies of marketing technology, AI-driven strategies, and key trends—from SEO tactics to data-driven decision-making. Beyond just discussing current trends, our hosts examine the interplay between technology, leadership, and organizational culture, providing pr ...
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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
The Agile Brand
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Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel custom ...
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You love photography, but running a business? That's a different story. If you've ever thrown up your hands trying to figure it out yourself and said "This CAN'T be that hard!!!" you've come to the right place. Host Annemie Tonken's secret superpower is cutting through the confusion to give you actionable, step-by-step strategies and systems that will help you build a business that reflects your values, serves your needs, and thrills your clients. Tune in to find out why thousands of photogr ...
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[Business > Entrepreneurship] Da Boss Experience is hosted by Michele Davis (Coaching Business Architect) and is a podcast focused on helping coaches and other service based businesses design an irresistible offer and power it with automation so they can generate sales even while they sleep. Join me and my occasional special guests as we have impactful discussions and share actionable strategies to thrive while dealing with the reality of growing an online business.
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Running a footwear store isn’t easy—you’re juggling inventory, managing staff, keeping customers happy, and trying to stay profitable. The Footwear Retailer Podcast is here to help you simplify the chaos, grow a business you love, and step confidently into your role as a leader. Hosted by Pete Mohr—a seasoned footwear retailer, business coach, and proud owner of two Shoetopia stores in Canada—this biweekly podcast delivers actionable strategies and inspiring stories from industry experts, su ...
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This is Growth Decoded, a show that helps you grow your business by figuring out the customer experience — one topic at a time. As a show we embrace the modern Multimedia landscape so this show can also be seen in a visual format on the ActiveCampaign Youtube page or at ActiveCampaign.com/resources/growth-decoded
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Explore how the latest technologies are shaping our world, from groundbreaking discoveries to transformative sustainability efforts. The NVIDIA AI Podcast shines a light on the stories and solutions behind the most innovative changes, helping to inspire and educate listeners. Every week, we’ll bring you another tale, another 30-minute interview, as we build a real-time oral history of AI that’s already garnered nearly 6.5 million listens and been acclaimed as one of the best AI and machine l ...
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Intelligent Automation – a powerful confluence of Process Intelligence, Intelligent Document Processing, RPA, Low Code/No Code application development, and Intelligent Virtual Agents, built on a stack of Advanced Intelligence capabilities, powered by Generative AI and supported by Next-gen Infrastructure. It empowers enterprises to drive integrated human experience outcomes, powered by agile configurable workflows.
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The Brand Transformation Show by Blirt is where we unpack what it takes for leaders to transform their brand through leadership, creativity & technology.
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Marketers are the artisans of commerce. Our palette is ideas. We ply our craft to facilitate choice. To empower every person creating value in the world – sharing their inventions, their service, their good works. And ultimately, to keep a society built on choice functioning.But also…This is one of the most fun, wildly creative, never-grow-up, 99% boring meetings followed by 1% of sheer creative brilliance, funny-yet-frustrating-yet-fruitful career choices you can make.Let’s explore the dich ...
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I focuses on building “retention machines” for businesses. This involves going beyond just acquiring new customers to fostering long-term relationships and repeat purchases. His experience with on-site optimization, email automation, and customer reviews/loyalty programs demonstrates his understanding of the various levers that can be pulled to achieve this goal.
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The BCF ORG Tech Talk Podcast Series focuses on the various subjects and topics, to help you choose the right Industrial Automation Solution for your application.It is what I learned over 40 years in the Industrial Automation Industry. Through education, associations, groups, but primarily, through the school of hard knocks, and would like to share this experience with you.I founded, managed, grew, and eventually sold, a successful Industrial Automation Distributorship while surviving some s ...
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Happy Customers is about why making customer successful - and ultimately happy customers is more important than ever before. Over the course of this series we’re going to explore what people inside some of the world's top companies are really doing everyday to go beyond the metrics and numbers on the balance sheet, collaborate across their entire organization, and truly invest in making their customers successful.
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Welcome to Always On CX:EX, the podcast designed specifically for Contact Center and IT leaders like you. We know that your role is pivotal in ensuring seamless support for both your contact center reps and your valued customers, all while managing the intricate web of technology that keeps everything running smoothly. In each episode, we dive deep into strategies and insights aimed at helping you continuously elevate your customer experience, enhance your agent experience, and maintain the ...
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Welcome to Conversations that Matter, a podcast from Uniphore. Here, we explore the latest customer experience and AI best practices with thought leaders and industry experts.
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The Capital Markets FinTech Forum by ipushpull provides regular industry news, interviews and discussion on hot topics impacting our sector. Being a fintech gives us a unique perspective on the market as well as access to the views of leading banks, brokers, traders, asset managers and data services businesses. Whether you're interested in APIs, data distribution, chatbots or workflow automation, we aim to bring you interesting perspectives and insight from across the financial services sect ...
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The data revolution is here. Leaders who don’t adapt will be left behind. In this podcast, we interview business leaders who have made their companies more data-driven. They share their stories and the strategies they have used to drive results.
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Welcome to the EY Microsoft Tech Directions podcast series – your briefing on the biggest technology trends and how they will help organizations build a better working world. We investigate the benefits of technologies and discuss how they herald a new era of improved customer, employee and stakeholder experiences, while also increasing return on investment for shareholders. In each podcast we’ll reveal how EY and Microsoft can help companies digitally transform by applying their considerabl ...
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Today’s consumers demand frictionless experiences in everything from smooth connections between digital and physical channels, to fulfillment, all the way to a speedy checkout and return process. With technology serving as the engine that powers these engagements, retail IT leaders play a critical role in delivering on those demands. Learn how you can reduce friction at your organization by listening to our 6-part podcast series, “Achieving Frictionless Commerce” with our host, a technology ...
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To say eCommerce marketing has changed would be the understatement of the decade. It’s never been easier to spin up an online store. But, it’s also never been harder to grow one. The days of cookie-cutter marketing tactics are long gone. That’s why we interview eCommerce marketing experts who are building 7- and 8-figure brands in the 2020s. The eCommerce Hustle, brought to you by Sendlane, pulls back the curtain and focuses on mastering the fundamentals that most brands ignore: retention, c ...
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Podcast focused on improvements in Manufacturing and Enabling Manufacturing Technology. Hosted by Tristan Bailey, conversations provide lessons and insight from the people who have been working with best practice and growing their business. " When you need to climb a mountain, make friends on the path, as everything grows on the way up " New automation technology and digital transformation offer new ways to improve speed and profit. Business customer needs are forever in a state of change, s ...
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With over 18 years of experience in IT consulting specializing in SAP (ERP), Srikanth brings a proven track record in managing complex projects, nurturing strong client relationships, and handling multi-regional projects. As an SAP and PMP-certified executive, he has experience delivering enterprise solutions and providing project executive coverage, project management, and functional architecture across SAP sales and implementation engagements.
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3435: Pluralsight CEO on AI’s Role in Rewiring Human Intelligence
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Some interviews stick because they take a noisy topic and bring it back to reality. This was one of them. I spoke with Erin Gajdalo, CEO of Pluralsight, about what it actually takes to upskill a workforce in an AI era that seems to change by the week. We compared boardroom intent with day-to-day practice, and Erin was refreshingly clear about both.…
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3434: t3rn, Interoperability, and the Next Wave of Real Adoption
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Here’s the thing. We have had brilliant ideas in Web3 for years, along with better tooling and plenty of enthusiasm, yet adoption still feels slower than it should be. In my conversation with Maciej Baj, founder of t3rn, we got under the skin of why that is and what it might take to change the pace. His starting point is simple to state and hard to…
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Human Compatible AI and AGI Risks - with Stuart Russell of the University of California
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In this special weekend edition of the ‘AI in Business’ podcast’s AI Futures series, Emerj CEO and Head of Research Daniel Faggella speaks with Stuart Russell, Distinguished Professor of Computational Precision Health and Computer Science at the University of California and President of the International Association for Safe & Ethical AI. Widely co…
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3433: AI Trading Without Lag: EZ Trading Computers on Building the Right Setup342
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When we think about what separates winning traders from those who struggle, we usually picture strategies, indicators, or a bit of insider know-how. But what if the biggest edge has been sitting on your desk all along? In this episode, I sit down with Eddie Z, also known as Russ Hazelcorn, the founder of EZ Trading Computers and EZBreakouts. With m…
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Increase Revenue Without More Hours Can you boost revenue without adding hours to your day? A café increased revenue by 40% using automation from iQ Marketers—connecting reviews, promos, and social posts to customer behavior in real time. Learn how smart automation drives traffic, builds loyalty, and frees up your schedule. Ideal for cafés, restaur…
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EP 619: Nano Banana Uncovered: A practical guide from inside Google with Paige Bailey
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Everyone know Google's Nano Banana is bonkers good. 🍌 But did you know you can create an app in minutes that embeds Nano Banana.... and it takes zero coding experience?! 🤯 If you haven't used Google's Gemini 2.5 Flash (AKA Nano Banana), you're in for a treat as Google's Paige Bailey gives us the insider's guide. Nano Banana Uncovered: A practical g…
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#741: Managing your brand reputation in real-time with Jeff Hahn, Hahn Agency
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AI, real-time marketing, and influencer partnerships can be amazing ways to reach customers, but how do you manage the risk they could potentially bring to your brand and reputation—in an instant? Agility requires a willingness to adapt quickly to changing market conditions and customer expectations. It also demands the ability to experiment, learn…
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3432: GoTo on Making AI Practical for Small and Mid Sized Businesses
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Most conversations about AI are still caught up in the spectacle. We see demos, marvel at copilots, and argue about the latest big model. But what happens when you strip away the hype and focus on AI that simply works? That is exactly the perspective Olga Lagunova brings to this episode. As Chief Product and Technology Officer at GoTo, she has one …
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Why do LLMs ramble on and on? (with Oliver Shoulson, Lead Dialogue Designer at PolyAI)
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Send us a text Large language models are powerful tools — but why do they ramble on and on instead of just getting to the point? In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Oliver Shoulson, one of PolyAI’s original dialogue designers, to unpack why LLMs talk the way they do, and what that means for building natural-so…
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Creating a customer service system that scales without losing authenticity - Interview with Ty Givens of CX Collective
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Today’s episode of the Punk CX podcast is with Ty Givens, who is the Founder and CEO of CX Collective, where she partners with ambitious brands to build customer experience programs that don’t just keep up—they lead. Ty joins me today to talk about how emotional labour and systems thinking are missing from leadership, why there is a better way to r…
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Making human-like voice AI accessible and affordable with NLX and Inworld
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Voice AI is having a breakthrough moment. With large language models delivering unprecedented understanding and next-gen text-to-speech achieving near-human fidelity, the possibilities for immersive, scalable, and personalised customer experiences are greater than ever. We’re joined by Andrei Papancea (CEO & Co-Founder, NLX) and Kylan Gibbs (CEO & …
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AI for Non-Tech Owners Think AI is only for tech experts? Think again. A local bookstore owner with zero coding experience automated customer replies, social content, and personalized product recommendations—all with iQ Marketers’ help. This episode proves that small business owners don’t need tech skills to harness AI. If you want the benefits wit…
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EP 618: RSL vs. the AI Scrape: Can LLM licensing save the open web?
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AI scraping vs. the open web. Who wins? 🥊 Let's say the quiet part out loud: AI companies have trained their models for years on your company's website data, regardless of if you want them to. Fast forward to today: many publishers have lost up to 70% of website traffic (and huge chunks of revenue) because of this. So what happens if some of these …
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#740: Navigating Build vs. Buy with Luv Kapur, Bit
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This episode is brought to you by Bit. In the age of AI, don’t just generate code - compose software. Bit helps you create and reuse independent components to build reliable, scalable applications. Stop rebuilding and start shipping with the AI-powered composition platform at www.bit.dev Agility requires a nuanced understanding of not just the tech…
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CR109: Season 5 Kick Off with Dave, Esmee and Rob
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We’re back! In this Season 5 premiere, the team reunites after their summer break to kick off an exciting new chapter. Join us as we catch up, share bold predictions for the year ahead, and explore big questions, like whether 2026 will be the year of the autonomous organization. Expect candid reflections, lively discussion, and a sneak peek at what…
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3431: AI and Data-Driven Manufacturing with IDA Ireland and Eli Lilly and Company
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I wanted this conversation to do two things at once. First, ground the hype in real practice. Second, show how a small country can punch well above its weight by connecting industry, academia, and government with purpose. With Chantelle Kiernan from IDA Ireland and Stephen Flanagan from Eli Lilly and Company, we explored what digital transformation…
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AI Everywhere: How San José State University Empowers Students and Educators - Ep. 275
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President Cynthia Teniente-Matson discusses how San José State University is equipping both students and faculty to confidently embrace AI and prepare for tomorrow’s workforce. Learn more about SJSU’s hands-on AI integration in courses, AI-driven teaching tools, faculty development programs, innovative collaborations, and real-world projects—all bu…
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Discover What Customers Want Customers don’t always say what they want—they show it. A BBQ restaurant worked with iQ Marketers to analyze reviews, sales, and online behavior to uncover demand for a new spicy menu item. The AI insights boosted sales and created a customer favorite. Tune in to learn how AI-powered listening can help restaurants and r…
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263: The End of Busywork: How AI Transforms Productivity at Scale with Alberto Rizzoli of V7
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This week on The Data Stack Show, AI entrepreneur Alberto Rizzoli shares his journey from early computer vision breakthroughs to leading the automation of back-office workflows at V7. The discussion explores the shift from bespoke model training to configurable AI solutions, the impact of automation on business roles, and emerging best practices fo…
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EP 617: Gemini in Google Chrome: What’s new and 6 easy use cases
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AI is coming for the world's most popular browser. 🤖 Google recently announced Gemini in Chrome, bringing AI (and eventually) agentic features to the browser used by more than 3 billion people. We've been using Gemini in Chrome for a few months, so we're recapping some of our favorite features, tips and 6 easy use cases that you can take advantage …
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#739: Doing Gen Z marketing right with Smita Wadhawan, Constant Contact
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Is your brand's marketing strategy feeling a little… seasoned? In today's social media landscape, clinging to outdated tactics can mean clinging to what was hot just last week. If you feel like it's time to inject some youthful energy into your approach, how can you do it authentically? Agility requires a willingness to experiment, learn, and adapt…
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3430: Broadridge AI, NYFIX, and the New Data Strategy for Financial Services
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What does it really mean to future-proof financial data? That’s the question at the heart of my conversation with George Rosenberger, General Manager of NYFIX at Broadridge. George has spent his career moving through every corner of the capital markets, from trading desks to broker-dealers, and now into the software side where he oversees order rou…
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3 Smart AI Tools Every Store Needs Every local business needs three things: an AEO-optimized website, AI automations for inventory and scheduling, and smart short-form videos to drive traffic. In this episode, iQ Marketers breaks down how to connect these into one system that scales your business without burnout. Learn the tools that keep local sho…
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EP 616: If Microsoft is haunted by AI, should everyone else be nervous too?
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The headline was kinda shocking 👇 "Satya Nadella is haunted at the prospect of Microsoft not surviving the AI era" This was a story in The Verge that detailed an internal Microsoft town hall and its CEO's kinda urgent plea on Microsoft keeping pace. But real talk now..... if one of the key companies pushing AI innovation is kinda haunted by keeping…
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Online Marketing for SMBs and Digital Agencies: Serving everyone serves no one (episode #152)
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The total addressable market. TAM. We sometimes think the bigger the better, right? Hey, it means I can go to potential investors with a more impressive number. But too large a total addressable market can hinder success. As this episode’s guest says, “serving everyone serves no one.” To hear the story behind that lesson, and many more lesson-fille…
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Why should CX leaders care about data neutrality?
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On this episode, we explore data neutrality — and why ensuring unbiased, reliable data is fundamental to delivering AI-powered customer experiences. AI is everywhere in today’s customer experiences, from chatbots handling order inquiries to copilots that help agents provide better support. However, the quality of these experiences depends entirely …
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The Power of Data: How AI Fuels Media Transformation with Travis Scoles, EVP of Advanced Advertising at Paramount
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In this episode, Dana Gardner, Principal Analyst at Interarbor Solutions, is joined by Travis Scoles, Executive Vice President of Advanced Advertising at Paramount. They discuss how Paramount leverages data, analytics, and AI to enhance advertising efficacy and maintain a competitive edge. The discussion also covers the integration of third-party d…
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Graceful Goodbyes: Releasing Key Team Members
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6:51
Letting go of a longtime team member is one of the toughest leadership challenges a business owner will ever face. In this episode, Pete Mohr explains why misalignment happens, how to recognize it, and the respectful steps you can take to transition employees without breaking culture or trust. You’ll discover a 5-step framework for releasing employ…
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Lessons from Running Massive Online Degrees at Scale - with Aaron Demory of Fearlus
27:53
27:53
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Today’s guest is Aaron Demory, Senior Partner at Fearlus and Chief of Information Technology and Security at the FDIC. Aaron joins Emerj Editorial Director Matt DeMello on today’s show to explore how organizations can safeguard institutional memory, align data strategy with cultural goals, and rethink success in the age of AI. With experience spann…
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335 - Turning Busy Season Clients into Next Year’s Revenue
12:34
12:34
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12:34
When you’re buried in work during busy season, it’s easy to fall into survival mode: shoot, edit, deliver, repeat. And while that might get you through the week, it’s not what sets you up for long-term success. In this episode, I’m sharing simple, sustainable ways to keep your client experience strong and your marketing consistent, even when you’re…
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#62: B2B CX and the Evolving B2B Customer with Rajesh Sankaran
21:21
21:21
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Agility requires a deep understanding of evolving customer expectations and the ability to adapt quickly to meet those needs, especially in the complex B2B landscape. It also demands breaking down silos between marketing, sales, and customer service to create a unified customer journey. Today, we're going to talk about the nuances of B2B customer e…
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3429: How Credit Karma Scales GenAI to Power 60 Billion Predictions a Day
42:19
42:19
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What does it take to deliver personalized financial guidance to more than 140 million people every single day? That is the question I put to Wan Agus, Head of Engineering at Intuit Credit Karma, in this episode of Tech Talks Daily. Most of us open the Credit Karma app to check our credit score, look at a loan option, or browse for a better credit c…
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The Silent Competitor: How One Client Deployed a Rival Solution Under the Radar w/ Kristi Faltorusso
38:50
38:50
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The competitive landscape in SaaS is ruthless, with rivals actively targeting your existing customers who already have budget allocated and pain points identified. Customer Success teams must develop competitive awareness to avoid being blindsided at renewal time. • Competitors view your customers as prime targets since they've already secured budg…
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30% More Repeat Customers Want more repeat buyers without bigger ad spend? A bakery boosted repeat visits by 30% with AI-powered loyalty and review systems built by iQ Marketers. Hear how automated perks, personalized follow-ups, and smart review requests built loyalty and boosted local search visibility. Perfect for bakeries, cafés, and restaurant…
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Ep 615: OpenAI going after Apple hardware, Google brings Gemini to Chrome, Microsoft CEO’s dire warning on AI and more AI News That Matters
38:37
38:37
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38:37
OpenAI is now going after .... Apple? 🍎 Google is finally bringing more AI to its browser. 🖥️ And Microsoft's CEO has cast a kinda gloomy warning on AI. ⚠️ And that's just the beginning. Don't waste hours each day trying to keep up with AI. That's what we do. OpenAI going after Apple hardware, Google brings Gemini to Chrome, Microsoft CEO’s dire wa…
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Send us a text There could be an AI security risk brewing in your business. Your team is already using AI—the question isn't whether they should, but whether you have control over how they're using it. This solo episode with Micah tackles the security nightmare that most business owners are completely ignoring: uncontrolled AI usage across their te…
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The PRQL: The Human and Machine Future of Work with Alberto Rizzoli of V7
2:57
2:57
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In this bonus episode, Eric and John preview their upcoming conversation with Alberto Rizzoli of V7. The Data Stack Show is a weekly podcast powered by RudderStack, customer data infrastructure that enables you to deliver real-time customer event data everywhere it’s needed to power smarter decisions and better customer experiences. Each week, we’l…
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Cybersecurity Secrets for Financial Services With Paul Osterberg
34:13
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Paul Osterberg is the CEO and Managing Director of Security Basecamp, a company that helps financial services firms simplify cybersecurity and compliance while reducing risk. He has over 15,000 hours of experience building and leading information security programs and has completed more than 300 cybersecurity risk assessments. Previously, Paul held…
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#738: Building marketing strategy when change is the constant with Heidi Bullock, Tealium
29:30
29:30
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Successful marketers are able to anticipate and act on opportunities and trends, but what happens when the next 10 days can be as difficult to predict as the next 10 years? Agility requires not only rapid responses to changing market conditions, but also the ability to anticipate and proactively shape those conditions to your advantage. It's no lon…
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3428: Building Trust in AI: Hitachi Vantara’s Vision for Governance
22:58
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AI is quickly moving from boardroom buzzword to boardroom headache. Enterprises are waking up to the fact that bringing large language models in-house is not just about performance or cost, but about control, accountability, and trust. In this episode of Tech Talks Daily, I sit down with Octavian Tanase, Chief Product Officer at Hitachi Vantara, to…
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Are We Failing at AI Because We Named It Wrong?
17:21
17:21
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What if everything you've been told about "talking" to AI is wrong? You ask it a question, and it gives you a confident, yet completely fabricated, answer. You give it clear instructions, and it forgets them five minutes later. The reason isn't its "intelligence," but its lack thereof . This episode exposes the reality behind the curtain. AI models…
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3427: Can Smarter Compression Help Save the Planet? CompressionX Think so
28:31
28:31
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What if the way we store data is shaping the planet’s future? That thought has been on my mind ever since attending the IT Press Tour in Amsterdam, where I first connected with today’s guest. With global data creation forecast to hit 510 zettabytes by 2030, and data centers already consuming staggering amounts of power, the conversation is no longe…
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