Best Csm Tips Podcasts (2025)

1
Running for CSM Interview with Sawdeth Ternius - Oct 7th 2025 35:02

Play Pause

8h ago35:02

35:02

Greetings, Pilots. This is my very first ever CSM campaign. I started out in EVE Online in Autumn of 2011 at the suggestion of a former co-worker from a former business I used to work for, I wasn’t too serious about his claims about EVE Online at the time until I did my research online, gotten the Commissioned Officer’s Edition box at my local Game…

1
Running for CSM Interview with Youngpuke2 - Oct 6th 2025 1:01:33

5h ago1:01:33

1:01:33

My name is Youngpuke2, and I am rerunning for CSM this year. My primary focus is on improving and iterating low-sec, npc-null, and null-sec as an advocate for small to medium alliances that are typically not represented on the CSM. Even though, I may not live in your space I try to bring voices and perspectives from alliances that may not be often …

1
How to Transform Your Customer Success Team into a Revenue Driver 38:49

4h ago38:49

38:49

By Anika Zubair

1
Running for CSM Interview with Dujek Oneye - Oct 5th 2025 1:00:43

1d ago1:00:43

1:00:43

1
Running for CSM Interview with Frippy - Oct 4th 2025 40:52

2d ago40:52

40:52

1
Running for CSM Interview with Kshal Aideron - Oct 1st 2025 1:06:13

5d ago1:06:13

1:06:13

Kshal Aideron for CSM20 - Getting Players to Undock o7 pilots, I’m Kshal Aideron, founder of EVE Rookies and the new CEO of Wormlife. Over my 5.5 years of playing Eve, I’ve focused on building stronger communities. Even before founding Eve Rookies, I was active across Eve’s online spaces encouraging players to undock and join the new player roams I…

1
How to Build a Scalable Onboarding Program from Scratch with Cara Benecke 1:00:25

7d ago1:00:25

1:00:25

By Anika Zubair

1
Running for CSM Interview with Teddy Shi - Sep 28th, 2025 39:09

11d ago39:09

39:09

Meet Teddy Shi and learn of their run for CSM in 2025 for Eve Online. Long-time, experienced EVE player. Truly independent candidate with no ties to any major alliances or corporations. Focused on improving EVE for industrialists, miners, and PvE players. Committed to being an accessible and transparent CSM member. Quick intro about me outside of t…

1
The Journey of a Customer Success Pro: From CSM to VP 39:57

14d ago39:57

39:57

By Anika Zubair

1
Eve Online Patch Notes Review - Sep 14th 2025 1:28:45

24d ago1:28:45

1:28:45

Patch Notes: https://www.eveonline.com/news/view/patch-notes-version-23-01 Broadcasted live on Twitch -- Watch live at https://www.twitch.tv/federationfrontlinereport

1
Faction Warfare Tips and Tricks - Sep 7th 2025 36:00

30d ago36:00

36:00

Learn how to Faction Warfare!

1
How to Drive Customer Adoption in the First 90 Days 31:47

29d ago31:47

31:47

By Anika Zubair

1
The Strategic CSM: How to Drive Business Outcomes with Chad Horenfeldt 52:37

1M ago52:37

52:37

By Anika Zubair

1
How to Handle Product Delays and Customer Expectations 18:26

1M ago18:26

18:26

By Anika Zubair

1
Galmil Warzone Review - Aug 17th 2025 47:17

2M ago47:17

47:17

Lets check out the Galmil Warzone!

1
Top Mistakes to Avoid as a Customer Success Leader 26:12

2M ago26:12

26:12

By Anika Zubair

1
Creating a Customer-Centric Culture at Your company 24:06

2M ago24:06

24:06

By Anika Zubair

1
Moving from Customer Service to Customer Success with Lena Theres Zimmermann 55:31

2M ago55:31

55:31

By Anika Zubair

1
History of a Virtual Universe Eve Online - July 27th 2025. 58:55

2M ago58:55

58:55

Lets look back at history!

1
How to Get Promoted in Customer Success: Build a Personal Development Plan That Works 23:57

2M ago23:57

23:57

By Anika Zubair

1
Warzone Update and Eve Online News - July 20th 2025 1:15:29

3M ago1:15:29

1:15:29

How is the warzone looking these days? Find out with the Federation Front Line Report!

1
Active Listening in Customer Success: The Skill That Changes Everything 23:30

3M ago23:30

23:30

By Anika Zubair

1
Mastering Time Management in Customer Success 33:41

3M ago33:41

33:41

By Anika Zubair

1
Interview with Bendery and Hecate - Eve Frontier - July 6th 2025 1:14:50

3M ago1:14:50

1:14:50

Today we learn about Eve Frontiers!

1
TTV Explained: How To Deliver Customer Value Faster in Customer Success 22:11

3M ago22:11

22:11

By Anika Zubair

1
How to Use Segmentation to Drive Value, Retention and Efficiency with Kelley Turner 53:02

3M ago53:02

53:02

By Anika Zubair

1
Interview with Neptune Torres - Jun 29th 2025 1:06:41

3M ago1:06:41

1:06:41

Join us as we interview Neptune and how she is handling being fairly new to Eve and what its like to jump right into Faction Warfare.Broadcasted live on Twitch -- Watch live at https://www.twitch.tv/federationfrontlinereport

1
Warzone Review - Jun 22nd 2025 47:19

4M ago47:19

47:19

Today we take a look at the warzone and how the Gallente are liberating system after system.

1
Mastering the Art of Strategic Negotiation in Customer Success 30:13

4M ago30:13

30:13

By Anika Zubair

1
The Expansion Mindset: How Great CSMs Drive Growth Without Selling 30:51

4M ago30:51

30:51

By Anika Zubair

1
CCP Burger Interview - Jun 15th 2025 1:13:45

4M ago1:13:45

1:13:45

This week, we go full throttle as we sit down with none other than CCP Burger, Creative Director at CCP Games. Before the interview we also undock together and ran a Gallente Militia fleet alongside the man himself. Giving him a view of how we PvP in Galmil. We talk origins: how CCP Burger first got hooked on EVE, and what drives his creative visio…

1
Interview with Fern Kitsuen - Jun 8th 2025 1:53:06

4M ago1:53:06

1:53:06

We sit down with Fern Kitsuen to talk about how he got involved in Eve and how he can help you with all our industry using Eve Guru! Check it out at https://eveguru.online/

1
The AI-Powered CSM: What It Really Looks Like in 2025 29:16

4M ago29:16

29:16

By Anika Zubair

1
Build Your First Customer Success Retention Program with Parul Bhandari 54:38

4M ago54:38

54:38

By Anika Zubair

1
Interview with Activor Faust - Jun 1st 2025 1:05:18

4M ago1:05:18

1:05:18

Strap in, pilots! This week, we sit down with the legend himself Activor Faust, a name that echoes through New Eden’s killboards like a warp disruptor in the dead of night. Currently a member of Shadow Cartel and recent attendee of Fan Fest, Activor has been wreaking havoc across the cluster since 2003, yes, that’s longer than some of you have been…

1
Warzone Review - May 25th 2025 48:43

4M ago48:43

48:43

Strap in, capsuleers—this is your Gallente-frontline broadcast! The Caldari State thought they could push us back, but we’re here to set the record straight. Find out who’s killing and who’s dying in the Gallente-Caldari Warzone. Spoiler alert: the Gallente are mopping the floor with State Protectorate tears, one system at a time. From gatecamps to…

1
How to Build Strategic Relationships with Your Customers 27:05

5M ago27:05

27:05

By Anika Zubair

1
HighLevel Masterclass / SaaS Masterclass w/ John Bermudez 1:28:06

5M ago1:28:06

1:28:06

By Timur Sabir

1
Killing Churn in HighLevel SaaS Businesses w/ Azhar Siddiqui 58:18

5M ago58:18

58:18

By Timur Sabir

1
Make More Money WITHOUT More Customers w/ Spencer Harman 1:04:51

5M ago1:04:51

1:04:51

By Timur Sabir

1
Sell SaaS Mastery Workshop w/ Andy Audate 1:26:52

5M ago1:26:52

1:26:52

By Timur Sabir

1
Level-up Your SaaS Company with GoCSM w/ Jenna Leadingham 51:02

5M ago51:02

51:02

By Timur Sabir

1
HighLevel Journey, Customer Success, and SaaS Strategies w/ Shawn Greenway 59:11

5M ago59:11

59:11

In this podcast, Tim and Shawn discuss their journey with the HighLevel platform and how it helped shape GoCSM, a powerful tool for customer success management. Tim shares insights from years of experience in the SaaS world, explaining how GoCSM was developed to support agencies in managing customer success, reducing churn, and improving client ret…

1
FanFest and Madison Eve Meetup Retrospective - May 18th 2025 1:29:18

5M ago1:29:18

1:29:18

Hang out with the Federation Front Line Report as we tell the tales of Fan Fest and Madison Eve Meetup 2025!

1
Transforming Customer Success: From Reactive to Proactive 19:57

5M ago19:57

19:57

By Anika Zubair

1
How to Reduce Churn for HighLevel SaaS Agencies Using GoCSM w/ Nipun Syal 1:08:03

5M ago1:08:03

1:08:03

In our very first episode, we sit down with Tim Sabir, founder of GoCSM, to talk about one of the biggest challenges facing SaaS agencies on HighLevel — churn. With 7+ years of experience helping local businesses grow through smart technology, Tim shares practical strategies for reducing churn, increasing product adoption, and building stronger cli…