Best Contact Center Solutions Podcasts (2025)

1
BIG UC Update - Inside Theta Lake's AI Compliance Innovation with Dan Nadir 35:51

Play Pause

4h ago35:51

35:51

How Theta Lake is Redefining AI Governance for Enterprise Collaboration Platforms What does it really take to balance cutting-edge AI with the hard rules of compliance? In this exclusive interview, Rob Scott from UC Today sits down with Dan Nadir, Chief Product Officer at Theta Lake, to explore how AI is transforming enterprise communications—and w…

1
Why “Big Bang” Digital Transformations Are Failing - The Journey to Modern Work 16:28

2h ago16:28

16:28

In this insightful episode of UC Today, David Dungay sits down with Robyn Erkelens, Business Development Executive at New Era, to unpack what modern businesses are getting wrong—and right—about workplace transformation. With her background in experience design and innovation, Robyn shares why organizations need to rethink the “big bang” approach an…

1
Big UC Update: Martello 22:55

4h ago22:55

22:55

In this UC Today spotlight, host Kieran Devlin is joined by Wendy Moore, Vice President of Marketing at Martello Technologies, to explore the company’s mission to elevate collaboration performance for enterprises and managed service providers (MSPs) alike. With over two decades in software and cybersecurity marketing—including leadership at Trend M…

1
Nuwave & Continuant on Simplifying Legacy PBX Migrations with Teleport and iPilot 15:31

4h ago15:31

15:31

Migrating from legacy PBX systems to cloud communications is no easy feat—especially when vital system knowledge is buried, lost, or scattered across disparate platforms. That’s exactly the challenge Nuwave set out to solve with Teleport, a powerful (and free) migration tool integrated into their iPilot platform. In this episode, Rob Scott from UC …

1
Tata Communications' Guide to Smarter Collaboration Spaces 24:05

2h ago24:05

24:05

In this forward-looking episode of UC Today, David Dungay sits down with Rahul Sawardekar, Global Product Head (UC) at Tata Communications, to explore how the return-to-office trend is reshaping the world of meeting rooms, collaboration devices, and endpoints. With legacy systems under scrutiny and hybrid work here to stay, Rahul unpacks how enterp…

1
Unifying UCaaS and CCaaS: Teams Phone Extensibility, Unify and Dynamics 365 Contact Center 31:00

2h ago31:00

31:00

Listen to Sean Gilmour, Principal Product Manager Lead for Advance Calling - Microsoft Teams, and Pratichi Dash, Product Manager - Dynamics 365 Contact Center Voice and Conversational AI , explain Teams Phone Extensibility (TPE), Unify and how they enable a single, unified phone system across UCaaS and CCaaS. • What TPE is, how it works with Azure …

1
Building a Culture of Connection in the Hybrid Workplace With Crestron 20:10

1h ago20:10

20:10

In this UC Today interview, host Kieran Devlin speaks with Brad Hintze, Executive Vice President of Global Marketing, and Joel Mulpeter, Senior Director of Product Marketing at Crestron, about how meeting room technology is redefining collaboration in the hybrid era. Together, they explore how intelligent AV, AI-driven systems, and thoughtful desig…

1
Revolutionizing Voice Solutions in Microsoft Teams 11:43

11m ago11:43

11:43

Join UC Today’s Christopher Carey as he sits down with Renee Rogers, Channel Account Manager at SIPPIO, to explore how SIPPIO is transforming the unified communications (UC) landscape. With experience at Avaya and a passion for enabling partners, Renee shares insights on simplifying UC solutions, integrating carrier-grade voice into Microsoft Teams…

1
Tackling Collaboration Burnout in the Era of UC Complexity 11:39

29m ago11:39

11:39

Are your teams feeling drained by endless virtual meetings and app-switching chaos? In this insightful discussion, UC Today and Tata Communications reveal how UC complexity can silently erode productivity and morale — and what can be done about it. Vivek Kar, Head of Employee Interaction Suite at Tata Communications breaks down how Tata Communicati…

1
Microsoft 365 Copilot Chat, New Features, Business Value and How to Drive Adoption 28:03

4d ago28:03

28:03

Gareth Bleasdale, Senior GTM Manager: Modern Work and AI at Microsoft, explains what Copilot Chat is, how it differs from consumer AI, and practical steps to adopt it safely across your organisation. What’s included in the free Copilot Chat with Entra accounts Security and governance: enterprise protections, encrypted web queries, audit and e‑disco…

1
Automation and AI in Support: Keeping the Human Touch 30:33

16d ago30:33

30:33

This episode dives deep into the balance between automation and human connection in modern customer support. Dan O’Connell, CEO of Front, joins Darren Prine to unpack how Front powers over 9,000 businesses to deliver seamless, personalized service at scale — using AI the right way. From breaking silos to redefining collaboration, Dan explains why t…

1
Big UC Update: Gamma - UC Today News 37:13

19h ago37:13

37:13

In this episode, host David Dungay sits down with Will Morey, Managing Director of Channel at Gamma, to go behind the scenes of one of the UK’s most influential channel-first businesses. From his personal journey to Gamma’s evolving product stack and growth into a FTSE-listed giant, Will unpacks the market’s biggest trends, challenges, and opportun…

1
Big UC Update: LeapXpert - UC Today News 15:05

20h ago15:05

15:05

Join UC Today’s Kristian McCann as he sits down with Dima Gutzeit, Founder and CEO of LeapXpert, for an insightful conversation on the evolution of enterprise communication and where LeapXpert fits into it. Gutzeit reveals how LeapXpert is redefining secure messaging for businesses, blending cutting-edge compliance solutions with the power of AI. G…

1
Big UC Update: Global Relay 19:10

21h ago19:10

19:10

In this episode of Big UC Update, UC Today’s Head of Content, Susie Harrison, sits down with Sahar Kahani, Chief Product Officer at Global Relay, to explore the company’s unique approach to product development, compliance innovation, and AI-driven transformation in the world of Unified Communications. Discover: - Sahar's inspiring journey from soft…

1
Dsnty - Why Direct Routing Still Dominates for CSPs 17:38

23h ago17:38

17:38

David Dungay from UC Today is joined by Akshay John, Head of Engineering at Destiny Global Services, to break down one of the hottest topics for cloud service providers today — scaling and future-proofing communications with Microsoft Teams Direct Routing. With Operator Connect, Teams Phone Mobile, and AI-driven capabilities all competing for atten…

1
Securing AI-Powered Meetings for Regulated Sectors with AudioCodes 10:44

23h ago10:44

10:44

In this exclusive UC Today interview, host Kieran Devlin speaks with Marina Risher, Senior Product Manager for Public Sector Solutions at AudioCodes. With over two decades of experience in software engineering and product leadership, Marina shares her insights into how regulated industries can reap the benefits of AI-powered meeting intelligence—wi…

1
Microsoft Teams Monthly Update - November 2025 14:46

23h ago14:46

14:46

MVP Tom Arbuthnot shares all the latest Microsoft Teams and Copilot news and announcements in less than 15 minutes for November 2025. Many thanks to Landis for their continued support. PowerPoint Deck Microsoft-OpenAI Partnership Changes Microsoft Earnings Numbers (FY26 Q1) Teams Mode for Microsoft 365 Copilot Teams Channel Agents Teams Chat with A…

1
Making Microsoft Teams Great on Mac, iPad and iPhone with Microsoft Engineering 41:26

14d ago41:26

41:26

Hari Krishna Reddy Juturu, Partner Group Engineering Manager, and Avinash Prasad, Partner Director of Engineering, both at Microsoft, talk through the importance of the Apple Platforms, user experience and new features. How the team “sim‑ships” features across platforms while embracing earned, Mac‑native integrations like Menu Bar Extras, AirPods s…

1
Zoom - Preparing for Enterprise Agentic AI Adoption 19:26

3d ago19:26

19:26

In this eye-opening episode of UC Today, host David Dungay is joined by Paul Magnaghi, Zoom’s Head of AI and ISV Go-To-Market, to unpack the real meaning of agentic AI—and why it’s more than just a buzzword. As AI continues to reshape how we work, Paul shares how Zoom is positioning itself at the center of this evolution, empowering companies of al…

1
How Data Can Optimize Owner-Operator Occupancy for Enhanced Tenant Experience 20:52

7d ago20:52

20:52

Join host Kristian McCann as he talks with Ashley Evans, SVP Global Business Development, Strategic Alliances at New Era Technology, on the evolving challenges and opportunities for commercial real estate owner-operators. In this insightful conversation, Evans explains why adapting to shifting tenant expectations and leveraging advanced technologie…

1
Tackling the Silent Data Crisis - UC Today News 14:54

7d ago14:54

14:54

In this insightful video, host Kristian McCann speaks with Avi Pardo, CBO at LeapXpert, about the growing but often unrecognized "silent data crisis" facing businesses today. Pardo reveals how the shift to messaging applications for business communication is creating significant blind spots in organizational data management and offers practical sol…

1
Mastering Microsoft 365: How VOSS Powers Optimisation, Automation & Analytics 15:01

7d ago15:01

15:01

In this insightful UC Today interview, host Kieran Devlin sits down with Christopher Martini, VP of Microsoft Strategy at VOSS, to unpack how VOSS helps organizations take full control of their Microsoft 365 environment. From simplifying service delivery to driving AI-powered insights, this conversation is a must-watch for IT leaders and UC pros na…

1
The Next Big CCaaS Consideration: Is My Provider FedRAMP High Accredited? 11:55

7d ago11:55

11:55

CX Today's Charlie Mitchell reveals the big news that Content Guru has become the "first full-stack" CCaaS vendor to secure FedRAMP High Authorization. The High accreditation level is built for agencies handling highly sensitive data - like law enforcement, healthcare, emergency services, and finance - where strict security is critical. FedRAMP’s H…

1
How Call2Teams is Revolutionizing Microsoft Teams Voice Integration 13:04

8d ago13:04

13:04

How can service providers rapidly connect their voice infrastructure to Microsoft Teams without the traditional headaches? In this engaging interview, Scott Jenkins breaks down Dstny’s Call2Teams platform – a powerful middleware solution transforming how UC vendors and carriers deliver Teams voice capabilities at scale. Key highlights from the conv…

1
Securing the New Era of Collaboration with Webex 14:08

8d ago14:08

14:08

In this episode of UC Today, host Kieran Devlin sits down with Amit Barave, Vice President of Product Management at Webex by Cisco, to explore how the collaboration giant is securing digital communication in an era of AI-powered threats, distributed teams, and rising compliance demands. From zero trust principles to vertical-specific safeguards, th…

1
How to Overcome AI Disillusionment and Copilot Adoption Challenges 19:24

20d ago19:24

19:24

Join host Kristian McCann and Steve Daly, Senior Vice President, Solutions & Global Digital Transformation at New Era Technology, for a timely deep-dive into the ever-accelerating AI landscape. This conversation dissects the challenges and opportunities facing enterprises as they navigate Copilot integration and generative AI adoption. In this cand…

1
Big UC Update: Akixi 24:49

12d ago24:49

24:49

In this UC Today exclusive, host Kieran Devlin sits down with Stuart Costello, VP of Sales at Akixi, to discuss the company’s partner-first ethos, evolving CX solutions, and bold AI roadmap. With a 100% channel model and a focus on empowering service providers, Akixi is doubling down on innovation, differentiation, and delivering tangible value. Wh…

1
Why Channel Partners are Choosing AudioCodes to Win in a Multi-UCaaS World 10:24

14d ago10:24

10:24

In this UC Today interview, host Kieran Devlin speaks with Benny Matityahu, VP of Unified Communications & Collaboration at AudioCodes, and Roy Wizeman, Director of UCaaS Platform & Solutions at AudioCodes. Together, they unpack the challenges and opportunities facing channel partners as they navigate a fast-changing market defined by multi-UCaaS a…

1
Big UC Update: Tango Networks 23:13

8d ago23:13

23:13

In this insightful UC Today interview, host Kieran Devlin speaks with Lee Essex, SVP of Global Sales and Marketing at Tango Networks. With over two decades of telecommunications experience, Lee shares how Tango Networks is changing the game by extending UC capabilities to mobile devices through their innovative global mobile network. Learn why this…

1
From Legacy PBX to AI Voice: Dstny’s Call2Teams Journey 10:25

9d ago10:25

10:25

In this episode of UC Today, host Christopher Carey sits down with Lee Hamilton, Head of Product Marketing at Dstny, to explore the evolving landscape of Microsoft Teams. Lee shares insights on how Dstny’s Call2Teams service empowers service providers and enterprises to seamlessly integrate voice into Teams while maximizing existing infrastructure.…

1
Take Back Control: Why Smarter UC Management Is the Key to AI Success 17:21

9d ago17:21

17:21

In this UC Today Q&A, host Kieran Devlin sits down with Tim Jalland, Solution Manager at VOSS, to discuss how enterprises can reclaim visibility and control of their UC environments. As hybrid work, cloud migrations, and AI adoption reshape IT operations, many organisations are struggling with complexity, rising costs, and reactive service manageme…

1
The Importance of Standardisation: Rolling out Microsoft Teams Rooms to 450 Rooms Globally 31:36

9d ago31:36

31:36

Andrew Liptrot, Service Owner for AV and Workplace Technology at Haleon, shares how a global estate is moving from traditional video rooms to Microsoft Teams Rooms with clear standards, fewer components, and stronger operations. Four room archetypes to match business outcomes: Meet, Create, Engage, and Influence Consolidation on a lean set of compo…

1
Big UC Update: MAXHUB 16:29

24d ago16:29

16:29

In this insightful interview, Sam Malik, Vice President of Sales and Marketing at MAXHUB, tells UC Today's Kristian McCann about the company’s innovative approach to reshaping the Pro AV market. With a focus on designing and engineering their own products, MAXHUB pushes to make new user-friendly solutions and future-proof technologies. This convers…

1
The Future Is Multimodal: How AI Is Redefining Business Conversations 26:36

24d ago26:36

26:36

In this episode, we dive into one of the most transformative shifts in enterprise tech: the rise of multimodal AI. Susie Harrison is joined by David Casem, CEO at Telnyx, to discuss how artificial intelligence is redefining the way businesses communicate - from voice to video, chat to real-time transcription, and everything in between. What does th…

1
Big UC Update: Kurmi Software 20:53

10d ago20:53

20:53

In this episode of UC Today, host David Dungay sits down with Micah Singer, CEO of Kurmi Software, to unpack the ever-growing complexity of Unified Communications (UC) in the enterprise space. With 25 years in the industry and a track record of scaling telecom platforms, Micah shares his insights into why the future of UC isn’t just about innovatio…

1
How the Move to Mobile First Reduces Cost and Increases Sustainability 12:43

24d ago12:43

12:43

UC Today's Kristian McCann sits down with Lee Essex, Senior VP of Global Sales and Marketing at Tango Networks, to explore the immense gains that can be had in the shift toward mobile-first UC. If you’re ready to future-proof your communication stack while cutting costs and carbon footprints, this interview is your roadmap. You can learn more about…

1
Comms VNext 2025: Key Takeaways with Jabra's Josh Blalock 15:10

24d ago15:10

15:10

UC Today Journalist Kristian McCann sat down with Josh Blalock, Chief Evangelist at Jabra to break down key insights from Comms VNext 2025. In this exclusive interview, Josh Blalock revealed main themes of the conference, and key insights gained from it, including industry discussions on AI's evolving capabilities on Microsoft Teams, the interest i…

1
Intermedia - Services are Key to Differentiate with Microsoft Teams - UC Today News 15:43

10d ago15:43

15:43

UC Today's David Dungay hosts John Tucker, VP of Product, Intermedia In this session we discuss the following: 1) Challenges surrounding delivering a seamless Microsoft Teams Operator Connect experience 2) How Service Providers can stand out with a Teams proposition 3) Avoiding the 'commodity trap' by building higher value propositions If you're lo…

1
The Latest UC News on Trump Tariffs, Google Next, Canva Create and Microsoft's Copilot 33:35

19d ago33:35

33:35

In this episode of The Big UC News Show on UC Today, host David Dungay and co-host Kieran Devlin bring together an all-star panel of experts: Zeus Kerravala, Irwin Lazar, Melody Brue, Evan Kirstel, and Craig Durr. They break down the biggest developments in UC and collaboration - from Google’s jaw-dropping AI showcase from Google Next and Canva’s s…

1
Mastering your Migration Ahead of the PSTN Switch Off 18:06

19d ago18:06

18:06

Join Kristian McCann, host at UC Today, as he sits down with Mike Greenwood, Business Development Manager, and Ryan Zoehner, CEO of Algo, to explore the critical topic of preparing for the PSTN switch off. Together, they unpack why this transition is more than a compliance deadline—it’s a strategic opportunity for UK businesses to transform their c…

1
Latest News: Zoom, Microsoft & Cisco's AI Booms, MIT's Worrying AI Report, & Autumn Events Preview 34:45

19d ago34:45

34:45

In this edition of the UC Big News Show, host Kieran Devlin sits down with a heavyweight panel of analysts—Craig Durr, Blair Pleasant, and Zeus Kerravala—to dissect the latest earnings from Microsoft, Zoom, and Cisco, explore the true impact of AI on unified communications, and preview a packed autumn events calendar. From an MIT study casting doub…

1
Partnering for CX Success: How LDI Uses Intermedia’s Contact Center + AI to Win 16:17

19d ago16:17

16:17

In this UC Today interview, host Kieran Devlin sits down with Robert Handel, Senior Vice President of Cloud Strategy at LDI, to explore how channel partners can future-proof customer experience strategies. With LDI leveraging Intermedia’s Contact Center and AI solutions, the conversation dives into how partners can differentiate, drive measurable o…

1
Michels on Zoom's Agentic AI Story, Slido, Attacking Avaya's Base & RCS 13:13

26d ago13:13

13:13

In this lively and insightful episode of UC Today, host David Dungay sits down with Dave Michels, Principal Analyst at TalkingPointz, to unpack the biggest revelations from his March Insider Report. From AI's disruptive evolution to Zoom’s unexpected pivot and the heated debate around Slido, this is a conversation packed with fresh perspective, can…

1
Fixing Hybrid Collaboration: Martello’s Vantage DX for Microsoft Teams & Zoom 9:28

25d ago9:28

9:28

In this episode of UC Today, host Kieran Devlin sits down with Randah McKinnie, VP of Product at Martello, to explore the hybrid collaboration challenges facing today’s organizations and how Martello’s Vantage DX solution is stepping in to solve them. With hybrid work here to stay, companies are increasingly relying on both Microsoft Teams and Zoom…

1
How SIPPIO Empowers Channel Partners: Unlocking Growth & Innovation - UC Today News 14:08

23d ago14:08

14:08

In this episode of UC Today, host Kieran Devlin sits down with Steve Forcum, Director of Marketing and Program Management at SIPPIO, to explore how the company is helping UC channel partners navigate today's evolving market. As economic uncertainty grows and traditional UC sales slow, SIPPIO offers a compelling blueprint for partners to drive growt…

1
TTx - The White-Label Cloud That’s Crushing Legacy UC - UC Today News 15:19

23d ago15:19

15:19

In this exclusive episode of UC Today, David Dungay sits down with Aaron Clark, Director of Sales Engineering at TTx, to dive into the company’s evolving cloud communications strategy. Backed by its partnership with Intermedia, TTx is delivering flexible, fully branded UCaaS that’s helping businesses modernize—without sacrificing the support they n…

1
The Hidden Cost of Bad Calls 15:04

24d ago15:04

15:04

With muffled calls and garbled AI transcripts, poor audio can be very frustrating. That’s why this conversation matters. In today’s AI-powered workplace, voice clarity isn’t optional—it’s business critical. In this session, Rob Scott speaks with Tim Banting (Today Digital) and Doug Jones (AT&T) to uncover the hidden cost of bad calls. While enterpr…

1
Service Providers Must Rethink Everything in the Age of AI - UC Today News 14:47

24d ago14:47

14:47

Legacy tech is out. AI-powered cloud is in. Here's how Intermedia is helping service providers catch up—and win big. In this exclusive UC Today interview, David Dungay, Editor in Chief of UC Today sits down with Mark Sher, SVP of Product Marketing at Intermedia, for a deep dive into the rapidly evolving service provider space. As AI and platform mi…

1
Big UC Update: 8x8 22:46

1M ago22:46

22:46

What's the future of Unified Communications? Join us for a deep dive with Michelle Paitich, Channel Chief at 8x8, as she shares her expert insights on the evolving UC landscape. Susie Harrison, Head of Content, uncovers the key trends and technologies shaping the industry, including: - The growing importance of AI and AI orchestration - The continu…