Best Contact Center Solutions Podcasts (2025)

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Transforming Technology and Growth for Trucking Innovation 49:51

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6d ago49:51

49:51

Join us on this episode of Symplicity Conversations as we talk about technology and innovation in the trucking industry. In this episode, Catherine is joined by Mark Shafer, IT Director at M&K Truck, and Brittany Hayden, Inside Technical Account Manager at Symplicity, to explore their long-standing partnership and the transformative journey of M&K'…

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MedEvolve Is Fixing Healthcare’s Revenue Leak 43:57

10h ago43:57

43:57

In this episode of Business Ninjas, host Andrew Lippman chats with Matt Seefeld, EVP at MedEvolve. Matt shares his journey from consulting to healthcare entrepreneurship and how MedEvolve helps medical providers survive and thrive in today’s margin-crushing environment. From skyrocketing costs and declining reimbursements to the complexity of reven…

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125 Years of Excellence in Precast Manufacturing & Infrastructure 19:42

6h ago19:42

19:42

In this episode of Business Ninjas, host Andrew Lippman sits down with Daniel Murray, President and CEO of Roman Stone. Founded in 1903, Roman Stone has been at the forefront of precast concrete manufacturing for more than a century. Daniel shares how his 30+ years of experience in precast shaped his leadership—and how Roman Stone is scaling from a…

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Tech Week and The Rising Innovation Hub of Grand Rapids 40:35

13d ago40:35

40:35

Join us on Symplicity Conversations as we dive into the excitement of Grand Rapids Tech Week with Jen Wangler, Vice President of Technology at The Right Place. Discover how West Michigan is emerging as a technology and innovation powerhouse in the Midwest and hear about the exciting events planned, including a keynote by Steve Wozniak, and multiple…

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Agility, Scale, and Trust: The Bunny Creative Approach 12:12

8d ago12:12

12:12

In this episode of Business Ninjas, host Andrew Lippman chats with Paula Grunfeld, Chief Revenue Officer and Managing Director at Bunny Studio and Bunny Creative. Paula shares her global journey from media to SaaS to creative leadership—and how Bunny Studio grew from a scrappy voiceover platform into a full creative services powerhouse. Now, with t…

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SkilledTrades.com: Changing How Contractors Hire Talent 21:08

7d ago21:08

21:08

In this episode of Business Ninjas, host Andrew Lippman chats with Ladd Schuiling, VP of Sales at SkilledTrades.com Ladd brings nearly two decades of experience in construction recruiting and operations to explain how SkilledTrades.com is tackling one of the toughest challenges in the industry—finding and retaining skilled labor. From electricians …

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Simplifying Success and Creating Solutions 34:38

20d ago34:38

34:38

Join us for this fun and enlightening episode of Symplicity Conversations as we explore the dynamic world of business and leadership, as well as how to not take yourself too seriously, with Erin Stewart, Senior Director of Sales at Symplicity. Discover Erin's unique journey, her leadership philosophy, and how she navigates the challenges of sales s…

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Revolutionizing Contact Centers: Navigating AI and Innovation 42:24

27d ago42:24

42:24

Join us on Symplicity Conversations as host Catherine Ripley sits down with Sebastian Corriere, founder of VesuvITas and a leading expert in the contact center industry. In this episode, they explore the evolving landscape of contact centers, discussing the challenges businesses face when modernizing and how to provide a human touch in a digital-fi…

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Empathy, Innovation and Elevating CX - Symplicity Conversations 49:03

1M ago49:03

49:03

Join us in this engaging episode of Symplicity Conversations as host Catherine Ripley sits down with Heather Kurzenski, CX Program Director at Intelisys. Discover Heather's inspiring journey from technical recruiting to leading in the dynamic world of customer experience and automation. We dive into the pivotal role of empathy in CX, discuss how AI…

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Navigating Success with Leadership Synergy - Symplicity Conversations 54:43

1M ago54:43

54:43

Join host Catherine Ripley in this engaging episode of Symplicity Conversations as she dives into the dynamic world of business partnerships with Katherine White and Eddie Acosta from Intelisys. Discover how Intelisys is transforming the landscape for partners, the power of leadership synergy, and the exciting innovations on the horizon. Tune in fo…

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109. OpenAI’s Strategic Big Changes, Former Intel Board Members Wake up, The Genius Act Adds Clarity 46:54

1M ago46:54

46:54

109. OpenAI’s Strategic Big Changes, Former Intel Board Members Wake up, The Genius Act Adds ClarityBy SiliconANGLE

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Identity & Payment Verification Made Easy | Ravi Bijlani of KYXStart | Business Ninjas Podcast 20:16

1M ago20:16

20:16

In this episode of Business Ninjas, Andrew chats with Ravi Bijlani, Founder & CEO of KYXStart, about how they’re changing the game for B2B fintech. KYXStart is on a mission to make it easier for banks, fintechs, and financial institutions to activate new product offerings, streamline KYB (Know Your Business) processes, and accelerate client onboard…

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Navigating Wireless, Cloud, and AI Insights - Symplicity Conversations 52:07

2M ago52:07

52:07

Join host Catherine Ripley as she welcomes guests from Intelisys Jamal Purvis, National Wireless and IoT Specialist, and Bhu Virdi, Cloud and AI Programs Director, for an exciting discussion on the future of technology in the channel. In this episode, we talk about everything from wireless and cloud advancements to the impact of AI, offering insigh…

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Approyo CEO on Cloud, SAP, and the Tech That’s Powering Tomorrow’s Enterprises 33:57

1M ago33:57

33:57

In this episode of Business Ninjas, host Andy Steuer sits down with Chris Carter, CEO and Founder of Approyo, to talk about how his team is transforming SAP cloud migrations with AI‑driven insights and real‑world expertise. Chris shares why the clock is ticking for the 483,000 organizations that need to move to SAP S/4HANA by 2027—and how Approyo’s…

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Leading with Vision and Flexibility in an Evolving Industry - Symplicity Conversations 48:04

2M ago48:04

48:04

Join us for a compelling episode of Symplicity Conversations as host Catherine Ripley chats with Ken Mills, president of Intelisys, about leadership, innovation, and navigating the fast-paced world of technology. Learn how Ken tackles complexity, shapes a forward-thinking culture, and builds a lasting impact through strategic vision and sound decis…

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On-Demand Healthcare That's Transparent & Convenient | Business Ninjas: WriteForMe and Sesame 40:15

1M ago40:15

40:15

In this episode of Business Ninjas, host Andrew Lippman chats with John Fontein, Co‑Founder of Sesame, the first direct‑to‑consumer healthcare marketplace where patients can book appointments with doctors at clear, upfront cash prices—no insurance needed. John shares how a personal family health scare inspired him to tackle one of America’s most fr…

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Transforming Communication with AI 49:45

2M ago49:45

49:45

In this episode of Symplicity Conversations, join host Catherine Ripley and Amir Hameed, Senior Vice President of Global Technical Solutions and Innovation at RingCentral, as they discuss the transformative power of AI in communication. Discover how RingCentral is redefining enterprise collaboration through cutting-edge innovations and AI-driven so…

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Over 30 Years of STEM Education Delivered With Joy | Business Ninjas: WriteForMe and North Dakota's Gateway to Science 29:30

2M ago29:30

29:30

In this inspiring episode of Business Ninjas, host Andrew Lippman sits down with Beth Demke, CEO of North Dakota’s Gateway to Science, to discuss how a grassroots idea grew into a 43,000-square-foot science hub serving over 130,000 people annually. Beth shares how passion, community support, and good old-fashioned organization turned a former shoe …

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Leading with Purpose and Navigating Innovation - Symplicity Conversations 49:28

2M ago49:28

49:28

In this episode of Symplicity Conversations, host Catherine Ripley sits down with Wendy Harmon, Vice President of Channel Marketing at RingCentral, to explore her inspiring journey to the C-suite and the challenges she's faced as a woman in leadership. Wendy shares valuable insights on innovation, the importance of personal branding, and the strate…

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A Fully Immersive VR Experience for Museums & Science Centers | Nelson Dunk of Hammer & Anvil | Business Ninjas Podcast 26:59

2M ago26:59

26:59

In this episode of Business Ninjas, host Andrew Lippman sits down with Nelson Dunk, Owner and Chief Creative Officer of Hammer & Anvil, a trailblazing immersive content studio reshaping how museums engage the public. Nelson shares how his passion for handcrafted storytelling and cutting-edge virtual reality tech converged to form a new kind of educ…

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The Highest-Rated Contact Center Platform & Solution | Michael McGuire of NobelBiz | Business Ninjas Podcast 33:46

2M ago33:46

33:46

In this episode of Business Ninjas, host Andrew Lippman chats with Michael McGuire, Chief Revenue Officer at NobelBiz, a leader in omnichannel contact center solutions and carrier services. With over 30 years of experience running and fixing call centers, Michael shares why NobelBiz stands out in a crowded tech space: it’s built by people who’ve ac…

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Empowering Women Through Strategic Connections - Symplicity Conversations 47:08

3M ago47:08

47:08

Join us for an inspiring episode of Symplicity Conversations as we sit down with Becky Puckett-Wood, Vice President of Business Development at Inforum. Dive into Becky's journey from vendor to mission-driven leader, and discover how Inforum is accelerating leadership for women through strategic connections and community support. We explore the magi…

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Reflecting on Growth and Looking Forward: Symplicity Conversations 44:02

3M ago44:02

44:02

Join host Catherine Ripley and Director of Marketing Doug Seites as they reflect on the first half of 2025 in this special episode of Symplicity Conversations. Dive into the stories behind their business successes, personal transformations, and the vibrant community connections that have shaped their journey. Discover how embracing change, celebrat…

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Empowering Women & Impacting Community: Symplicity Conversations 50:25

3M ago50:25

50:25

Dive into an inspiring conversation with former Grand Rapids Mayor Rosalynn Bliss and Monica Steimle-App, Senior VP at Rockford Construction. In this episode of Symplicity Conversations, host Catherine Ripley explores the dynamic journeys of these remarkable woman leaders as they discuss the power of community-centered leadership, the importance of…

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Demystifying AI to Unlock Innovation - Symplicity Conversations 41:54

3M ago41:54

41:54

Join us as Catherine Ripley and Alex Mead, Chief Technology Officer for City Innovations, dive into the world of AI, debunking myths and exploring its real-world applications. Discover how artificial intelligence, machine learning, and automation are transforming industries and creating new opportunities for businesses of all sizes. From practical …

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Defending the Cybersecurity Frontier – Symplicity Conversations 46:22

3M ago46:22

46:22

Join Catherine Ripley as she sits down with Alicia Carlson and Camille Widme from Blue Team Alpha to explore the ever-evolving world of cybersecurity. Discover how Blue Team Alpha is helping businesses stay ahead of cyber threats with proactive strategies and robust incident response services. From the rise of AI-driven phishing attacks to the impo…

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Expert Business Immigration Problem Solvers | Elizabeth Ji of The Ji Law Firm | Business Ninjas Podcast 40:03

4M ago40:03

40:03

In this episode of Business Ninjas, Andrew sits down with Elizabeth Ji, CEO and Managing Attorney at The Ji Law Firm, to unpack what makes a truly client-centered approach to immigration law. From work visas to employer-sponsored green cards, Elizabeth brings a personal touch, deep expertise, and refreshingly candid communication to a space often c…

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Building Brands with Purpose - Symplicity Conversations 48:11

4M ago48:11

48:11

Join Catherine Ripley on Symplicity Conversations as she sits down with Camron Gnass, founder of Traction Brands, to explore the essence of effective branding. Discover how Traction Brands helps businesses grow with clarity and confidence by challenging conventional thinking and asking the right questions. Camron shares insights on the importance o…

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Bridging the Gap Between Data & Storytelling | Business Ninjas: WriteForMe & John Polk & Associates 16:13

4M ago16:13

16:13

In this episode of Business Ninjas, Andrew Lippman chats with John Polk, President of John Polk & Associates, about how smart businesses turn data into influence—not just reports. With a background in strategy, analytics, and leadership at Capital One, John now helps companies refine their presentation and storytelling skills to better connect with…

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A Holistic Approach To M&A Advisory Services | Jay Jung of Embarc Advisors | Business Ninjas Podcast 18:10

4M ago18:10

18:10

In this episode of Business Ninjas, Andrew Lippman sits down with Jay Jung, founder and principal of Embarc Advisors, a boutique investment banking and M&A advisory firm serving the middle market. With a background at Goldman Sachs and McKinsey, Jay has worked on major deals like Yahoo’s sale to Verizon and MuleSoft’s acquisition by Salesforce. Now…

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Turning Data Into Opportunity - Symplicity Conversations 50:13

4M ago50:13

50:13

In this episode of Symplicity Conversations, Catherine Ripley sits down with Roberta McCarter, the founder of Novus Data Journeys. Together, they take a look at the transformative power of data and the unexpected yet exciting leap into entrepreneurship. Discover how Roberta’s extensive experience with Fortune 100 companies led her to embrace the ch…

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Breaking the Chains of Addiction | Business Ninjas: WriteForMe & Recovered and Free 37:44

4M ago37:44

37:44

Radon, founder and CEO of Recovered and Free, and TEDx Southlake speaker. Don shares his raw, personal journey from addiction to long-term recovery, and how it inspired him to build a radically different kind of recovery program. Unlike traditional treatment centers driven by insurance payouts and clinical detachment, Recovered and Free is a peer-l…

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Finding Insights Hidden in Your Data | Business Ninjas: WriteForMe & eLumindata 14:23

4M ago14:23

14:23

In this episode of Business Ninjas, Andrew Lippman sits down with Russell Baris, Founder and President of eLumindata, to explore how businesses can uncover powerful insights hiding in plain sight—within their own data. From AI-powered data automation to next-gen healthcare solutions, Russell explains how eLumindata helps organizations cut through t…

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How Industry Insight Drives Smarter Valuations | Business Ninjas: WriteForMe & Teknos Associates 28:10

4M ago28:10

28:10

In this episode of Business Ninjas, Andrew speaks with Isaac Salem, Vice President at Teknos Associates, about the art—and science—behind accurate startup valuations. With a sharp focus on tech and biotech sectors, Isaac explains how Teknos bridges deep industry expertise with data-driven analysis to deliver valuation services that go far beyond sp…

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IP Expertise At The Intersection of Law, Science, & Business | WriteForMe & Lando & Anastasi LLP 33:58

4M ago33:58

33:58

In this episode of Business Ninjas, Andrew Lippman chats with John Anastasi, founding partner at Lando & Anastasi (L&A), a boutique intellectual property firm based in Boston. John shares his unique journey from engineer to IP attorney, and how that dual perspective empowers his team to protect cutting-edge innovations—from software and AI to consu…

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A Holistic, Relationship Based Approach To Wealth Management | WriteForMe & Balboa Wealth Partners 18:06

4M ago18:06

18:06

In this episode of Business Ninjas, host Andrew Lippman chats with Jeff Gilbert, CEO and Founding Partner of Balboa Wealth Partners. With over 35 years in the financial services industry, Jeff opens up about his journey from Wall Street firms to launching his own independent SEC-registered advisory firm. Tune in to hear how Balboa Wealth Partners d…

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Revolutionizing Customer Engagement with AI - Symplicity Conversations 42:55

4M ago42:55

42:55

In this episode of Symplicity Conversations, host Catherine Ripley dives into the transformative world of AI and automation with Alex Levin, Co-Founder and CEO of RegalAI, and Mandi Jarman, Strategic Director at RegalAI. Discover how RegalAI is revolutionizing customer interactions by harnessing the power of voice AI to create meaningful connection…

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Free Valuation Services From A Trusted Advisor | Business Ninjas: WriteForMe and Cornhusker Capital 26:25

4M ago26:25

26:25

🎙️ Making Deals That Matter – Grant McGaugh of Cornhusker Capital on Tech, Trust, and Timing In this episode of Business Ninjas, host Andrew Lippman talks with Grant McGaugh, Senior Managing Director at Cornhusker Capital, about what it really takes to get deals done in today’s volatile markets. Grant shares his journey from tech and healthcare IT …

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Powerful Digital Media Solutions for Advertisers | Business Ninjas: WriteForMe and Gigawatt Media 19:32

4M ago19:32

19:32

In this episode of Business Ninjas, we sit down with Adam Parikh, CEO of Gigawatt Media, to explore how his team is helping advertisers cut through the noise with smarter, more effective paid media strategies. Focused on CTV, OTT, and digital platforms, Gigawatt Media works with mid to large businesses looking to spend $50K+ monthly on ad campaigns…

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Physicians Thrive Supports Your Doctor So They Can Support You | Business Ninjas: WriteForMe 40:38

4M ago40:38

40:38

🎙 In this episode of Business Ninjas, host Andrew Lippman sits down with Justin Nabity, founder and partner at Physicians Thrive, to explore the often-overlooked challenges physicians face—and how his company is helping them thrive, not just survive. Physicians Thrive is the largest advisory group of its kind in the U.S., offering critical support …

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When the Answer Finds You: Scaling Support with Karen Holliday 24:12

4M ago24:12

24:12

Imagine a support agent lost in a maze—too many tools, not enough answers, and frustration simmering on both ends of the line. Now flip the script: the answer appears before the question is even finished. Not magic. Not luck. But the result of a system designed for knowledge to flow, not stagnate. This week, Pete Wright welcomes Karen Holliday, VP …

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Networking in Unexpected Places - Symplicity Conversations 43:45

4M ago43:45

43:45

In this episode of Symplicity Conversations, host Catherine Ripley sits down with Rene' Nutter of ABT Global. The two talk about how innovation, relationships, and community shape today's business landscape. Rene' shares her fascinating journey from culinary arts to government contracting, highlighting the pivotal role of networking and mentorship.…

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Helping Companies Grow With The Digital Marketing Success Plan™ | Business Ninjas: WriteForMe & Voltage 16:55

5M ago16:55

16:55

In this episode of Business Ninjas, host Andrew Lippman sits down with Corey Morris, Owner, President, and CEO of Voltage — a leading digital marketing agency celebrating 20 years of innovation and impact. Corey shares his journey from project manager to agency owner, the evolution of Voltage from a creative shop to a powerhouse in SEO and paid sea…

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Custom Tailored Lending Solutions for Your Business Needs | Business Ninjas: WriteForMe and FundFi 16:43

5M ago16:43

16:43

What happens when the banks say no? Natasha Dillon, CFO of FundFi Merchant Funding, shares how her team fills the financing gap for small and mid-sized businesses across the U.S. and Canada—especially when traditional lenders back away. In this episode of Business Ninjas, host Andrew Lippman uncovers how Natasha’s background in finance and her shar…

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Transforming Connections: A Landmark UCaaS Deal with RingCentral - Symplicity Conversations 56:36

5M ago56:36

56:36

In this episode of Symplicity Conversations, join host Catherine Ripley as she talks about our transformative success story with Sean Shaughnessy and George Foland from RingCentral. Discover how a major West Michigan grocery chain revolutionized its communication infrastructure through a landmark deal in the Unified Communication as a Service (UCaa…

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Wisconsin's Most Experienced & Compassionate Trial Lawyers | Business Ninjas: WriteForMe and GRGB Law 27:31

5M ago27:31

27:31

Can marketing actually calm people down—especially in high-stress fields like law? Britt Frank, Marketing Director at Gimbel, Reilly, Guerin & Brown LLP, shares how empathy and storytelling aren’t just buzzwords—they’re essential in legal marketing. In this episode of Business Ninjas, Britt shares into the unique challenges of marketing for a law f…

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A Law Firm To Swear By, Not At | Business Ninjas: WriteForMe and Gleam Law 20:23

5M ago20:23

20:23

In this episode of Business Ninjas, host Andrew Lippman chats with Neil Juneja, founder and managing partner of Gleam Law, a firm that’s taken the legal cannabis space—and a whole lot more—by storm. Neil shares how a dare, a background in IT and physics, and a knack for unconventional thinking led him to start a law firm before he even knew how to …

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The Culture of Knowing: Why Knowledge Management Isn’t Always About Answers with Lana Kosnik 42:22

5M ago42:22

42:22

Let’s start with a simple question: What happens to knowledge after it solves a problem? In most organizations, the answer is… nothing. It dissolves into a Slack thread, hides in an inbox, or retreats into the quiet privacy of someone’s memory. But what if knowledge could do more than disappear? What if it could evolve? This week on Connected Knowl…

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Navigating Leadership, Growth and Emotional Intelligence - Symplicity Conversations 50:12

5M ago50:12

50:12

We explore the dynamic world of leadership with Dr. Dino Signore, a renowned business psychologist. Host Catherine Ripley dives deep into the challenges and mindset shifts required to transition from a startup to a thriving second-stage business. Discover the importance of emotional intelligence, how to build a management team that complements your…

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AI Training, Consulting, & Strategy To Upskill Your Employees | Business Ninjas: WriteForMe & Bizzuka 32:57

5M ago32:57

32:57

In this episode of Business Ninjas, host Andrew Lippman sits down with John Munsell, CEO of Bizzuka, to dive into the world of AI, workforce transformation, and the art of doing more with what you’ve got. John shares his fascinating journey from banking to launching tech startups, culminating in Bizzuka’s latest pivot—an AI coaching and consulting …