A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.
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Chris Deferio Podcasts
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A podcast community for home coffee enthusiasts
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Cashflow Podcasting - Grow Your Business, Boost Your Impact
Cashflow Podcasting, Launch and Grow Podcasts for Small Business Owners
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Welcome to Cashflow Podcasting! If you're looking to grow your business and boost your impact, you've come to the right place. You will hear from established business leaders who share their secrets on creating podcasts that generate revenue and build trust at scale. Join award-winning trainer and coach Pete Mockaitis as we dive into the art and science of podcasting with a purpose. Discover overlooked marketing channels, learn how to create the podcast your clients need, and find out how po ...
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581: Lessons From "America's Best Coffee House"!
31:46
31:46
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Many years ago in 2012, myself and a small team of people along with Coffee Fest Trade Shows had the pleasure of developing and running a competition called "America's Best Coffee House". The first of it's kind team cafe competition that was, IMO, the most accurate to real cafe work competition ever made. To this day it remains unmatched in showcas…
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SHIFT BREAK! How to Have Healthy Communication Between your Cafe's Departments
11:00
11:00
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It could be roasting, kitchen, drive thru, bakery, or any other area of where special focus is required or different systems and staff work all under the same brand and even under the same roof. When you have multiple departments you need to create a plan to bring prevent silos and promote harmony. Today on Shift Break we will be talking about the …
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580: Four Cafe Leadership Mindsets to Adopt in the New Year
37:25
37:25
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37:25
Entering the New Year is always seen as a time to make good on our intentions that got put on the back burner. Many of those intentions, if acted upon, would absolutely transform our cafes and the relationships in them. What keeps us back from acting upon the things we know to do and following through to see greater fruit from our labor? Today on t…
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SHIFT BREAK! The Difference Between Numbers and Quality Numbers in The Cafe
12:32
12:32
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12:32
We all want to see positive growth and good numbers in our cafe. We also want to see the ROI for the effort we put in to generate those numbers. For many, to look at the reports and see profit and everything looking healthy is a sure sign that all is well and we are doing the right things. The issue is that even with a growing profitable business, …
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579: How to Really Care For People in the Cafe
33:42
33:42
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33:42
How we care for people through our work should be the primary focus. From healthy and strong relationships and systems the help support them, we get healthy and strong businesses and a real chance at a long term sustainable operation. Today we will be talking about some substantive ways that you can care for yourself, the staff, and your customers …
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Do you feel the pull, the itch, the compulsion to add more, buy more, and create specials and new things for your customers all the time? You are not alone. The industry is filled with cafe that are stuck in a never ending cycle of making, buying, and adding new things so they do not fall out of favor or relevance as though any and every customer o…
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578: Founder Friday w/ Matt and Elise Higgins of Origin Coffee Bar, Savannah, GA
54:14
54:14
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I love an origin story where the pluck, confidence, and unwavering belief of the founders for each other and their idea is met with the support, enthusiasm, and positive feedback of the community they set out to serve. They say your calling is where your talents intersect with what people need and today we get to talk with people who have been auth…
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577: What You Need to Know About Rural vs Urban Coffee Shops
38:47
38:47
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A listener asked me a question recently about how to approach operating a coffee shop in a rural setting versus a larger city. After a short exchange over email I decided it was some thing that we should probably chat about here on the show. After all, specialty coffee shops are popping up more and more in suburban and rural settings, and there may…
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The life of your business is going to be determined by how easily and frequently you and your staff can identify, during the workday, behaviors and events that represent the values of your company. The problem is that because we are so busy with the tasks of the work, it makes it difficult for us to identify those times in the work that can help mo…
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576: Financial Stability Using Profit First for Coffee Businesses w/ Kim Logsdon of Caffeinate Your Cash
45:56
45:56
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Many owners struggle to make a profit and to pay themselves. This inevitably will lead to burn out and disillusionment and sadly for many closing down the shop before ever really seeing what it's potential could have been. Making money in your cafe has a lot to do with how well you track and manage what you already make. Enter the Profit First syst…
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You read this kind of question mostly from nervous owners who are glued to their screen and anxiously review every data point with bloodshot eyes. Like a nervous flyer, ever bump on the plan is a sure sign of an imminent crash, but here's the thing, it's not. Today on shift break we will be talking about why these kind of questions, while cathartic…
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575: Celebrating Barista Culture w/ Steve Moloney of The Barista League!
43:04
43:04
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For the last 10 years The Barista League has been putting on competition/events that tap into the culture of the working barista and offers a fun environment that also showcases and celebrates the skills of the people who serve customers globally. In the current landscape where competition is increasingly isolated from reality and can easily be see…
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574: Founder Friday! w/ Mackenzie Cohen of Kittitas Cafe in Kittitas, WA!
51:07
51:07
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51:07
If you want to run a great coffee shop, loving people is one of the most important things to have at the foundation of all you do. It is also sometimes the hardest and requires intentional pursuits of a visions and a tenacity that always seeks out ways to improve communication, service, hospitality, and quality to make sure both staff and customers…
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SHIFT BREAK! What Thankfulness Should Lead To: Thoughts on How Beliefs Inspire Action in the Shop
12:36
12:36
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It is that time of year here in the U.S. where many will reflect on what they are thankful for. In this current age where bad news and reasons to despair abound, it is even ore important to fight for and seek out the good and positive in our lives. But even for those of us who see value in this tradition of listing what we have to give thanks for, …
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And we are back with the second part of our exploration of common barista myths! I have to say, the main point for both the owner and barista episodes is to encourage everyone to exercise a patience, humility, curiosity, and a sense that there may be more to a story that what we initially see. The culture of coffee shops is shaped on aspirations an…
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SHIFT BREAK! The Urgent Need for Training in Today's Coffee Shop
11:53
11:53
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I was invited to speak recently to a group of coffee professionals on the state of the industry based on what I have experienced through my consulting, career, and interviews. One of the main things I shared was that coffee quality in roasted form is at an all time high. But quality is embarrassingly low. The issue is not the coffee, equipment, acc…
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572 : Understanding Water For Coffee w/ Maxwell Dashwood
1:03:44
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Water for coffee. This is the biggest area of quality control focus that we must always monitor and check to provide constantly excellent coffee. Learning about water can come from various sources and for many busy operators it is tempting to learn a couple things and use that knowledge forever vs continually learning and gaining just as thorough a…
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Special Announcement From Chris: New Webinar "Principles for Cafe Success" launching Novemeber 5th
7:21
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Here is why I am thrilled to be launching this live webinar called "The Keys to the Shop: Principles for Cafe Success". The more conversations and exchanges we have where we get to clarify, fortify, and focus on excellence in things that matter, the better all our businesses become. In the last almost 9 years KTTS has offered free content in the fo…
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SHIFT BREAK! Get Your Cafe to Stand Out Without Losing Your Footing
11:44
11:44
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11:44
If you listen to every well meaning linkedIn post or biz hack YouTube video you can stand out so much that you actually lose touch with he foundation of your business. Today on shift break we will talk about ways to pursue more customer attention but in a way that reinforces your roots and foundations vs pulling you aways from them. Differentiation…
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Special! Interviews From Coffee Fest Orlando 2025! w/ Claudio Martinez (Golden Bush Coffee), Vanessa Jaramillo (Florida Coffee Culture), Maria Esther Thome-Lopez (Coffee Flock), and Katherine Morris (Cherry ...
1:04:07
1:04:07
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Time for our last installment of live interviews from Coffee Fest 2025. This time from Orlando, FL USA! We are talking with four awesome professionals about everything from training and tasting, Florida coffee culture and barista work - to career dreams coming true through hard work and faith, and empowering your baristas with distributed managemen…
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571: Worrying and Other Deceptive Replacements for Good Leadership
51:22
51:22
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51:22
In my live workshops with owners and teams, coaching calls with clients, and even in interviews here on the show run into many go-to habits that are replacements for healthy leadership. Today we are going to be discussing a few of these mindsets and habits that can easily be a sort of counterfeit for the real deal. The real nefarious thing about ea…
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SHIFT BREAK! How Does Your Staff Know They Are Doing a Good Job?
11:31
11:31
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In our world of coffee shops we feel if we can get through the day without too many disasters or fires that we are doing well. The people we put into various roles adopt a similar mindset of avoidance of bad is equal to accomplishing good. but when you reflect back on your day and even career, when you have this mindset you are left with a bag full…
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How Podcasting Amplified The Boutique Hub’s Global Growth with Ashley Alderson
25:16
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25:16
In this episode, Ashley Alderson, founder and CEO of The Boutique Hub, shares how she grew a membership of over 100,000 retailers worldwide and how podcasting became a cornerstone of that success. She also shares hard-won lessons about team management, the importance of tracking numbers, and why authenticity beats perfection every time. Find resour…
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At this show we believe that the onus for setting people up for success and being the chief servant of those above them is squarely on the leader or owner of the cafe. they have more power, say, and responsibility. With that said we must not pretend that they are the only ones who have power, authority, influence or responsibility. Baristas also ha…
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RoR #39: Making Big Impact with Small Batch Roasting w/ Adrian Seligman Founder of Scandinavian Alps Coffee Roasters!
47:48
47:48
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Being a small roastery is beautiful thing. Agility, lower waste, and a different flavor intentionality and flexibility offer many advantages that can aid in building an engaged community around your coffee. Today on Rate of Rise, brought to you by our friends at Mill City Roasters, we will be talking with Adrian Seligman whose small batch roastery,…
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569: Founder Friday! w/ Hong Shin and Kenny Kuk of Haan Coffee Roasters in Orlando Florida!
52:24
52:24
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52:24
It's Founder Friday! I am happy to welcome to the show Kenny Kuk, and Hong Shin of Haan Coffee Roasters in Orlando Florida! Haan Coffee has been in operation since 2020 starting first as a roastery and quickly a cafe space to showcase the beautiful coffees and hospitality they are known for. The four friends Suzie Shin, Kenny Kuk, Albert Kang that …
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