Best Chartered Quality Institute Podcasts (2025)

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How Financial Institutions Can Prepare for the Future of Fraud with Responsible AI Deployments - with JoAnn Stonier of Mastercard 29:22

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8h ago29:22

29:22

As AI capabilities evolve, financial institutions face pressure to balance innovation with security, trust, and regulatory compliance. From fraud prevention to customer experience, deterministic AI applications continue to form the backbone of financial services—even as new technologies like generative and agentic AI emerge. In this episode, JoAnn …

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Rethinking Infrastructure As the New Competitive Edge in AI - with Deborah Golden from Deloitte 38:46

8h ago38:46

38:46

What if the real AI revolution isn’t in the models — but in the reimagined systems beneath them? In this episode, Deborah Golden, U.S. Chief Innovation Officer at Deloitte, joins Emerj CEO and Head of Research Daniel Faggella to rethink what powers (or derails) AI at scale. The conversation challenges conventional wisdom – proposing that the future…

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Balancing Efficiency and Trust in Field Service Operations - with Eric Rivas of Electrolux 23:45

5d ago23:45

23:45

In today’s high-volume service environments, the smallest misstep can erode both efficiency and customer trust. In this episode, Eric Rivas, Director for Service Repair at Electrolux, joins Emerj Editorial Director Matthew DeMello to share how frontline data and technician expertise can be better captured, organized, and applied to deliver consiste…

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Why System Integrators Are Key to AI Success - with Pallab Deb of Google 44:36

6d ago44:36

44:36

In this episode of the AI in Business podcast, Pallab Deb, Managing Director in SI & Industry GTM Partnerships at Google, joins Emerj CEO Daniel Faggella to discuss how AI infrastructure has evolved into a platform-centric foundation for enterprise transformation. Pallab explains why the modern AI stack extends beyond compute and storage to include…

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How Data Ownership Drives Trustworthy AI Models - with Joe Lang of Comfort Systems 16:39

6d ago16:39

16:39

Joe Lang, Vice President of Service Technology and Innovation at Comfort Systems USA, joins the AI in Business podcast to discuss why a clear data strategy must come before investing in storage infrastructure for AI adoption. Joe outlines the risks of assuming that cloud providers or storage solutions alone will produce reliable intelligence, and w…

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GenAI, Trust and Talent in Modern Loss-Prevention - with Joe Troy of Amazon 15:30

7d ago15:30

15:30

AI-powered video intelligence is transforming the retail environment from one of surveillance to one of support. In this episode, Joe Troy, Senior Manager of Site Risk at Amazon, shares how generative AI is helping organizations not only reduce shrink and detect fraud, but also foster transparency, trust, and operational efficiency across frontline…

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Operationalizing Portfolio Decisions at Speed and Scale - with Madhav Madaboosi of bp 25:22

8d ago25:22

25:22

Today’s guest is Madhav Madaboosi, who is with bp. Madhav Madaboosi leads a global Digital Transformation Team in Future Midstream and Strategy at bp, where he is involved in leading initiatives spanning supply chain, logistics, energy movement, and customer-facing operations. With over two decades of experience in AI, advanced analytics, strategy,…

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Turning Legacy Service Contracts into First Time Fix Wins - with Joe Lang of Comfort Systems 25:09

12d ago25:09

25:09

Today’s guest is Joe Lang, Vice President of Service Technology and Innovation at Comfort Systems USA — a leading national provider of mechanical, electrical, and plumbing building systems services, with more than 45 operating companies across 170+ locations. Joe shares insights on managing data complexity in large field service operations — from t…

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Storage Strategies That Keep GenAI on Budget - with Amit Gupta of Danaher 16:58

13d ago16:58

16:58

Today’s guest is Amit Gupta, Chief Digital Officer, Life Sciences Manufacturing Industry, at Danaher. Amit returns to the program to share the operational playbook behind building enterprise-ready AI infrastructure. While AI headlines tend to focus on models, Amit emphasizes that success begins with what’s underneath — the data. He outlines a four-…

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AI Use Cases Streamlining Commercial Insurance Operations - with Sidharth Ojha of AXA XL 21:16

14d ago21:16

21:16

Today’s guest is Sidharth Ojha, Head of Process Optimization in Data and AI at the AXA XL Global Underwriting Office. AXA XL is the property and casualty and specialty risk division of AXA, serving mid-sized companies and large multinationals across more than 200 countries and territories. In this episode, Sidharth breaks down where insurers are se…

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Moving from Pilot to Profit in Service AI Deployments - with Amit Gupta of Danaher 15:46

19d ago15:46

15:46

In today’s enterprise landscape, many AI initiatives stall before delivering real business value—especially in service operations, where data lives in disconnected systems and frontline speed is critical. For Amit Gupta, Chief Digital Officer, Life Sciences Manufacturing Industry, at Danaher, overcoming these challenges requires a structured, busin…

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Turning AI Vision Into Value in Financial Services - with Kelly Dempski of Turing 17:18

21d ago17:18

17:18

Today’s guest is Kelly Dempski, Head of Solutions for Banking, Financial Services, and Insurance (BFSI) at Turing. Turing is one of the world’s fastest-growing Artificial Intelligence companies, working with the world’s leading AI labs to advance frontier model capabilities and leveraging that work to build real-world AI systems that help businesse…

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Ethical AI Solutions and Their Impact on Life Sciences and Beyond - with Dr. Steffen Hoffmann of Bosch 17:18

21d ago17:18

17:18

Today’s guest is Dr. Steffen Hoffmann, Managing Director of Bosch UK. Dr. Hoffmann joins Emerj Editorial Director Matthew DeMello to explore the strategic deployment of AI across industrial sectors, from manufacturing operations to internal business systems. Dr. Hoffmann shares how AI is helping manufacturers address upstream process variables to r…

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Scaling Growth in Asset Management with AI-Ready Data - with Frank Hattann of Ocorian 24:07

25d ago24:07

24:07

What does it really take to bring AI into the heart of financial services—and why are so many firms still stuck in manual mode? In this episode of the ‘AI in Business’ podcast, Frank Hattann, Chief Commercial Officer at Ocorian, joins Emerj Editorial Director Matthew DeMello to explore how legacy financial institutions can unlock real commercial va…

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Overcoming Compliance Challenges in Legal AI Adoption - with Ryan Anderson at Filevine 26:53

27d ago26:53

26:53

Today’s guest is Ryan Anderson, CEO and Founder of Filevine. Filevine is a cloud-based enterprise legal practice management platform that automates and centralizes workflows—covering case and document management, contract lifecycle, client communication, billing, e-signatures, analytics, and AI‑powered insights. Ryan joins Emerj Editorial Director …

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Liberating Data with AI, Lessons from Oakland CEO Richard Corderoy 30:32

28d ago30:32

30:32

Richard Corderoy, CEO of Oakland, a data and AI consultancy, works with some of the UK’s biggest organisations to turn data into a source of competitive advantage. He shares how companies can move beyond AI buzzwords to build processes that are ethical, efficient, and rooted in governance. This episode is a must-listen for quality professionals nav…

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Enhancing Clinical Workflows and Optimizing Efficiencies - with Patricio La Rosa at Bayer 29:07

28d ago29:07

29:07

Today’s guest is Patricio La Rosa, Head of End-to-End Decision Science in Seed Production Innovation at Bayer Crop Science. Patricio joins the AI in Business podcast to explore how AI is transforming the clinical trial lifecycle, from biomarker discovery to long-term patient engagement. Drawing on his academic expertise, Patricio explains how AI-po…

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Accelerating Retail & CPG Transformation through AI Solutions - with Dwight Hill of Turing and Joe Troy of Amazon 29:48

29d ago29:48

29:48

Today’s guests are Dwight Hill, Head of Retail & Consumer Products at Turing, and Joe Troy, Senior Manager of Site Risk at Amazon. Turing is one of the world’s fastest-growing Artificial Intelligence companies, working with the world’s leading AI labs to advance frontier model capabilities and leveraging that work to build real-world AI systems tha…

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Transforming Manufacturing with AI-Powered 3D Digital Twins and Remote Monitoring - with Rad Desiraju of Microsoft and Mike Geyer of NVIDIA 33:29

1M ago33:29

33:29

For decades, manufacturers have relied on traditional dashboards that often fell short when it came to understanding the complexity of real-time operations. In this episode of the ‘AI in Business’ podcast, Microsoft’s Rad Desiraju and NVIDIA’s Mike Geyer explore how AI-powered 3D digital twins and real-time simulation are transforming the way manuf…

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Building Storage Strategies That Scale with AI Workloads - with Bryan Willett of Lexmark 17:49

1M ago17:49

17:49

Today’s guest is Bryan Willett, Chief Information Security Officer at Lexmark, joining Emerj Senior Editor Matthew DeMello to explore how organizations can navigate the trade-offs between cloud and on-prem AI deployments—balancing speed to market, cost efficiency, and the protection of sensitive data. Bryan also emphasizes the importance of a stron…

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Enhancing Drug Safety with AI and Automation Technologies - with Marie Flanagan of IQVIA 22:12

1M ago22:12

22:12

Today’s guest is Marie Flanagan, Director of Product Management in Digital Projects and Solutions at IQVIA. Marie returns to the program to unpack how AI and automation technologies are transforming drug safety workflows. Together with Emerj Editorial Director Matthew DeMello, she shares how IQVIA uses natural language processing (NLP) built on saf…

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Building Trusted AI Systems in Financial Services From Strategy to Scale - with Zar Toolan of Edward Jones 27:23

1M ago27:23

27:23

Today’s guest is Zar Toolan, General Partner and Head of Data & AI at Edward Jones, joining Emerj Senior Editor Matthew DeMello to explore how AI can be strategically aligned with corporate goals in financial services. Zar shares his perspective on overcoming barriers to AI adoption, the critical build-versus-buy-versus-partner decisions, and the h…

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How AI Partnerships Make Security a Strategic Advantage - with Bryan Willett of Lexmark 19:20

1M ago19:20

19:20

Today’s guest is Bryan Willett, Chief Information Security Officer. Bryan discusses how organizations can shift security from a reactive compliance task to a strategic advantage by leveraging AI partnerships and transparent communication. He explains how proactive security packages and AI-driven tools streamline vendor due diligence and RFP respons…

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Responsible AI That Scales Across Customer Workflows - with Miranda Jones of Emprise Bank 22:49

1M ago22:49

22:49

Today’s guest is Miranda Jones, SVP of Data & AI Strategy at Emprise Bank. Miranda returns to discuss the evolving reality of responsible AI in the financial services sector. As generative and agentic systems mature, Jones emphasizes the importance of creating safe, low-risk environments where employees can experiment, learn prompt engineering, and…

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Why Service Teams Outgrow DIY AI Solutions - with Neil Bhandar of Generac 36:31

2M ago36:31

36:31

Today’s guest is Neil Bhandar, Chief Data Analytics Officer for Generac. Neil brings decades of experience in artificial intelligence, from academic research to enterprise-scale implementation across manufacturing and financial services. He joins Emerj Managing Editor Matt DeMello to explore the hidden costs of building AI in-house, the risks of ov…

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Inside the AI Playbook for Scientific Discovery and Optimization - with Brian Lutz of Corteva 27:57

2M ago27:57

27:57

As global food demand accelerates, the agricultural sector faces rising pressure to innovate faster, safer, and more sustainably. Today’s guest on the ‘AI in Business’ podcast is Brian Lutz, the Vice President of Agricultural Solutions at Corteva Agriscience, the world’s leading pure-play seed and crop protection company. Brian joins Emerj Senior E…

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Why Immutable Snapshots Matter for Compliance and AI - with Neil Bhandar of Generac 30:33

2M ago30:33

30:33

Neil Bhandar, Chief Data Analytics Officer for Generac. Generac is a U.S.-based industrial manufacturer that designs and produces a wide range of power solutions—including portable, residential standby, commercial, and industrial generators, along with automatic transfer switches and related accessories. Neil joins Emerj Editorial Director Matthew …

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AI for Driving Quality Customer Interactions in Distributor Models - with Joshua Haddock of Herbalife 27:13

2M ago27:13

27:13

Today’s guest is Josh Haddock, Director of Contact Center Technology at Herbalife. Herbalife is a global health and wellness company that develops and sells nutritional products, personal care items, and weight management solutions through a network of independent distributors. With operations in over 90 countries, Herbalife combines direct selling…

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Breaking the Doom Loop in IT Service Management - with Phil Christianson of Xurrent 30:33

2M ago30:33

30:33

Today’s guest is Phil Christianson, Chief Product Officer at Xurrent. Xurrent is an IT service management platform that helps large organizations coordinate incident response and improve system reliability. They serve clients across healthcare, government, and financial services and are known for their focus on post-incident accountability and auto…

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Turning Healthcare Innovation into Real Patient Impact - with Brad Kennedy of Orlando Health 24:17

2M ago24:17

24:17

Today’s guest is Brad Kennedy, Senior Director of Business Solutions Strategy at Orlando Health — a not-for-profit healthcare organization headquartered in Florida. With years of experience leading innovation and patient experience programs in hospital systems, Brad joins Emerj Managing Editor Matthew DeMello on the show today to explore how health…

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From Control Checks to Enterprise Strategy with AI in Audit - with Itumeleng Masunyane of Amicorp 18:20

2M ago18:20

18:20

Today’s guest is Itumeleng Masunyane, Senior Vice President of Internal Audit at Amicorp Group. Amicorp provides corporate management, financial markets, and fund administration services with a strong presence in emerging markets. Itumeleng joins Emerj Editorial Director Matthew DeMello on the show to discuss the expanding role of AI in internal au…

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How Domain-Specific GenAI-Driven Orchestration Unlocks Value in Secure and Siloed Data Environments - with Arun Subramaniyan of Articul8 29:48

2M ago29:48

29:48

Today’s guest is Arun Subramaniyan, Founder and CEO of Articul8. After earning his PhD simulating jet engines and leading GE's digital twin revolution, he's helping Articul8 build domain-specific AI solutions for the world's most complex industries - from Wall Street to electrical grids and aerospace design. Arun joins us on today’s show to share w…

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Inside the New Era of Loss Prevention with Video Intelligence - with Joe Troy of Amazon 19:34

2M ago19:34

19:34

Today’s guest is Joe Troy, Senior Manager of Site Risk at Amazon. Joe leads efforts to harness AI-powered video intelligence to transform retail security and operational workflows. With extensive experience in risk management and physical security, Joe joins Emerj Managing Editor Matt DeMello to discuss how AI is accelerating investigations, reduci…

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AI ROI for Patient Insights and Better Eligibility Rates in Clinical Trials - with Michael Zaiac of Daiichi Sankyo 25:12

2M ago25:12

25:12

Today’s guest is Michael Zaiac, Head of Medical Oncology for Europe and Canada at Daiichi Sankyo. Michael joins the platform in a special episode focused on how AI is driving measurable ROI in clinical trials — particularly in eligibility and driving diversity in patient populations. Their conversation explores how life sciences teams are applying …

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Smarter Compliance Through Transparent AI Deployment - with Miranda Jones of Emprise Bank 19:44

2M ago19:44

19:44

Today’s guest is Miranda Jones, SVP Data & AI Strategy Leader at Emprise Bank, to explore how banks can design AI systems that balance compliance obligations, customer expectations, and employee experience. Miranda unpacks why explainability shouldn’t be an afterthought—and how embedding transparency into AI workflows helps institutions avoid costl…

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How AI is Orchestrating the Insurance Supply Chain - with Marc Fredman of CCC Intelligent Solutions 23:59

2M ago23:59

23:59

Today’s guest is Marc Fredman, Chief Strategy Officer at CCC Intelligent Solutions. Marc joins Emerj CEO and Head of Research Daniel Faggella to discuss how leading insurers are using AI to manage growing complexity across the insurance supply chain — from vehicle damage assessment to claim settlement and subrogation. He breaks down where AI is alr…

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Inside the Quality Lab: How Innovation Is Reshaping the Industry 28:40

2M ago28:40

28:40

In this episode of Quality Impact, host Rashad Issa speaks with Benedikt Sommerhoff, Head of QualityLab at the German Association for Quality (DGQ). Benedikt shares insights into how AI, digital transformation and paradigm shifts are disrupting the quality profession. From navigating change to building future-proof careers, this conversation dives …

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Keeping the Patient Voice in De-Identified Data Models - with Brad Kennedy of Orlando Health 24:44

2M ago24:44

24:44

Today’s guest is Brad Kennedy, Senior Director of Business Solutions Strategy at Orlando Health. Brad joins Emerj Senior Editor Matthew DeMello to explore what it takes to implement AI across a complex care environment. From improving patient experience to easing clinician burdens, Kennedy highlights the need for precision, transparency, and collab…

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Transforming Care Management and Disease Management Workflows with Agentic AI - with Raheel Retiwalla of Productive Edge 24:11

2M ago24:11

24:11

Today’s guest is Raheel Retiwalla, Chief Strategy Officer at Productive Edge. Productive Edge is a digital transformation consultancy specializing in healthcare that helps payers, providers, and health tech companies use data to streamline operations, reduce costs, and improve outcomes. Raheel returns to the program to outline how agentic AI is hel…

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Lessons from Project Warp Speed in How High-Velocity Partners Are Scaling AI in Manufacturing - with Emily Nguyen of Palantir Technologies 24:05

2M ago24:05

24:05

Today’s guest is Emily Nguyen, Head of Industrials at Palantir Technologies. Emily joins Emerj Editorial Director Matthew DeMello to discuss how Project Warp Speed is helping manufacturing leaders scale AI rapidly and effectively. She breaks down the key values driving successful AI adoption — including mission focus, first-principles thinking, and…

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Unlocking Enterprise Efficiency Through AI Orchestration - Kevin Kiley of Airia 20:59

2M ago20:59

20:59

Today’s guest is Kevin Kiley, President of Airia. With extensive experience helping large enterprises implement secure and scalable AI systems, Kevin joins Emerj Editorial Director Matthew DeMello to explore how agentic AI is reshaping enterprise workflows across industries like financial services. He explains how these systems differ from traditio…

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AI in Healthcare Devices and the Challenge of Data Privacy - with Dr. Ankur Sharma at Bayer 19:06

2M ago19:06

19:06

Today’s guest is Dr. Ankur Sharma, Head of Medical Affairs for Medical Devices and Digital Radiology at Bayer. Dr. Sharma joins Emerj Editorial Director Matthew DeMello to explore the complex intersection of AI, medical devices, and data governance in healthcare. Dr. Sharma outlines the key challenges that healthcare institutions face in adopting A…

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Lessons from Walmart in Building AI at Scale - with David Glick of Walmart 28:40

3M ago28:40

28:40

Today’s guest is David Glick, Senior Vice President of Enterprise Business Services at Walmart. Walmart is one of the world’s largest retailers, serving millions of customers through thousands of physical stores and online platforms. David joins Emerj Editorial Director Matthew DeMello to share practical lessons from Walmart’s experience building A…

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Building AI Systems That Think Like Scientists in Life Sciences - Annabel Romero of Deloitte 31:01

3M ago31:01

31:01

Today’s guest is Annabel Romero, Specialist Leader focusing on AI for Drug Discovery at Deloitte and a structural biologist by training. Deloitte is a global consulting firm known for its work in digital transformation, data strategy, and AI adoption across regulated industries. Annabel joins Emerj Editorial Director Matthew DeMello to explore how …

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Challenges Slowing AI Adoption in Life Sciences Manufacturing - with Yunke Xiang of Sanofi 20:11

3M ago20:11

20:11

Today’s guest is Yunke Xiang, Global Head of Data Science for Manufacturing, Supply Chain, and Quality at Sanofi. Yunke joins Emerj Editorial Director Matthew DeMello to discuss the challenges that slow AI adoption in life sciences manufacturing, highlighting how fragmented data systems and legacy infrastructure create hurdles for AI initiatives. I…

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What Smart Manufacturing Leaders Consider Before Adopting AI - with Tim Burge of Aquant 28:47

3M ago28:47

28:47

Today’s guest is Tim Burge, Director at Aquant. Aquant is an AI platform built for service teams that maintain and repair complex equipment. It gives clear, accurate answers to service questions — from basic fixes to deep diagnostics — so field techs, call centers, managers, and customers can get to solutions faster. Used by top manufacturers like …

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Shaping the Future of Healthcare with AI - with Lyndi Wu of NVIDIA and Will Guyman of Microsoft 39:40

3M ago39:40

39:40

In this episode of the ‘AI in Business’ podcast, Principal Group Product Manager Will Guyman of Microsoft and Senior Director Lyndi Wu of NVIDIA explore how healthcare providers are deploying AI at scale to drive clinical and operational transformation. With host Matthew DeMello, they discuss the combined power of NVIDIA’s GPU acceleration and Micr…

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The AI Minded Path to Scalable and Responsible Innovation Across the Enterprise - with James Raybould of Turing Intelligence 31:18

3M ago31:18

31:18

Enterprise leaders are no longer asking if they should adopt AI — the question is how to do it effectively. In this episode, Emerj Editorial Director Matthew DeMello speaks with James Raybould, SVP and GM of Turing Intelligence at Turing, about what distinguishes successful enterprise AI deployments from stalled pilots. Turing is one of the world’s…

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Driving AI in Fraud and AML Compliance for Financial Services - with Nick Lewis of Standard Chartered Bank 20:58

3M ago20:58

20:58

In this second of a two-part series, Nick Lewis, Managing Director for the High Risk Client Unit at Standard Chartered Bank, returns to the AI in Business podcast to unpack the ongoing transformation of anti-financial crime efforts in an increasingly digitized world. In this episode, Nick and Emerj Editorial Director Matthew DeMello examine the per…

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Evolving Expectations in Fraud and Risk Response from Dispute to Detection - with Naveen Kumar of Walmart 16:14

3M ago16:14

16:14

Fraud in retail is evolving fast — from return scams to first-party misuse that blurs the line between customer error and criminal intent. In this episode of the ‘AI in Business’ podcast, Naveen Kumar, Director of Financial Crimes at Walmart and former PwC fraud specialist, joins Emerj Editorial Director Matthew DeMello to discuss how AI, automatio…