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Music Row

Jeff Leake

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This is Music Row, a dynamic platform where Jeff Leake, a seasoned music journalist and radio personality, engages with the most influential voices in the country music industry. Each episode delves into the stories behind the music, offering listeners a backstage pass to the creative processes, challenges, and triumphs of their favorite country artists and industry insiders.
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Welcome to MAP: Medical Pathways for Success, the podcast that helps medical students and future healthcare professionals navigate their journey with confidence. I'm your host, Fred Nazario-Alvarado, and each week we will talk to recent test-takers and industry voices to uncover what it really takes to succeed- from certification exams like the NHA CCMA, to career growth and beyond. Whether you are studying late or gearing up for test day, you're in the right place. Let's chart your path to ...
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This is mastered., a Front Porch Production. Join the hosts of CCMA-nominated On the Porch with Front Porch Music for this mini-series offering crash courses on the ins and outs of the music industry and business. Expert guests from across the Canadian music landscape sit down with Jenna and Logan to discuss labels, getting shows booked, landing festival slots, A&R, social media and the digital world, and more! For more support with your music career, visit www.masteredbyfp.com.
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Senseless Survey is a fun, quirky phone survey of unsuspecting listeners across the U.S. featuring random, ridiculous questions. How long can we keep the person on the phone? Do they ever figure out we're saying the U.S. Senseless Bureau NOT "Census Bureau"? Hosted by CMA, ACM, CCMA Hall of Fame Broadcaster Cliff Dumas.
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CX Files

Mark Hillary and Peter Ryan

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.
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The Monthly Social

Guido Piraino

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The monthly little bit of "something for everyone" podcast with Producer & Host, Guido Piraino. Enjoy a variety of guest interviews including musicians, actors, sports personalities, professionals, and everyday people like you with interesting stories. You will be entertained with a wide variety of content while learning about yourself and others. Key themes include: Self-Help, Health, Education, Resiliency, Leadership, Inclusion, Diversity, Mental Health, Finance, Food, and Life Events.
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Dale Speaking is a music company in Toronto, Ontario who's motto is 'We connect artists with audiences.' 'Radio Dale' features Dale, Amber, Roo and India as we look at music news, trends, musicians and the industry. The first part of each show looks at music in the past week, and the second part we focus on a subject, feature an interview, or hold a round table about a topic we've been pondering! We hope each episode gives musicians and music fans alike new insight into the Canadian music in ...
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Leigh Hopwood is CEO of the CCMA (Contact Centre Management Association) and Chair of the European Customer Contact Alliance. She is based in London, UK. Peter Ryan called Leigh to talk about the European Contact Center and Customer Service Awards (ECCCSAs), which celebrate their 25th anniversary on November 25th, 2025. It sounds like an Iron Maide…
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Enjoyed the episode? Send a text letting me know. Getting ready for your medical certification exam? This episode of MAP: Medical Pathways for Success breaks down everything you need to know, from what’s on the test to smart study strategies that actually work. We’ll cover the six content areas, how to prep with confidence, and the biggest mistakes…
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Enjoyed the episode? Send a text letting me know. Healthcare isn’t one-size-fits-all — and your journey shouldn’t be either. In this episode, we explore the many paths available in the medical field, from medical assisting and phlebotomy to nursing, healthcare administration, and beyond. You’ll learn how each role connects to the bigger picture of …
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Gerry Brown is known as the customer lifeguard. His ambition is to save the world from poor customer service. Gerry is Canadian and based in the south of the UK. Gerry has written a book titled 'When a customer wins, nobody loses.' He has a podcast and he is a regular speaker and adviser, regularly hosting CX workshops. Mark called Gerry to ask abo…
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Enjoyed the episode? Send a text letting me know. In this first episode of MAP: Medical Pathways for Success, we set the stage for your journey into healthcare. You’ll learn what this podcast is all about, what you can expect from each episode, and how it’s here to help you find direction, confidence, and purpose in your medical career. Host, Frede…
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In this heartfelt and high-energy episode, Jeff Leake sits down with the Hunter Brothers for a deep dive into their uniquely Canadian journey from hockey rinks and harvest fields to country music stardom. Recorded in November, the brothers reflect on their sold-out Homegrown Nights Tour, share behind-the-scenes stories from life on the road, and op…
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A year without releasing music is almost unheard of for today’s artists, especially one with a resume as impressive as Robyn Ottolini’s. But for the platinum-selling trucker’s daughter from Uxbridge, Ontario, stepping back was essential to moving forward. Now fully and blissfully independent, with new management, a fresh perspective, and a collecti…
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Paul O'Hara is the Executive Vice President of Business Development at TP EMEA. He is based in the Tyneside area of North-East England. Paul recently published an article on Customer Think magazine titled "AI Won't End BPO - It'll Supercharge It." Mark called Paul to ask Paul about the article. What was Paul trying to say? How does he believe that …
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On this episode of Music Row, we sit down with Kashus Culpepper—an artist whose debut album Act I drops this January and promises to shake up the scene. Kashus brings raw honesty, cinematic ambition, and a voice that’s ready to be heard. We talk about the making of Act I, the mindset behind the music, and the people he dreams of meeting—from icons …
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In this episode, Leake welcomes 24-year-old Cole Goodwin, the gravel-voiced country artist recently signed to Big Machine Records. Cole opens up about growing up in Pooler, Georgia, crafting his self-produced EP Soon Enough, living in GA and working in Nashville. 📱 Cole Goodwin – Social Media Website: colegoodwinmusic.com Instagram: @colegoodwinmus…
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Elona Ymeri is the service delivery manager at Assist Digital. She is based in Tirana, Albania. Elona spoke to Mark Hillary about the role of smaller BPO destinations. What can they offer that is harder to find from the big locations? Is the continued influence of AI and other automation technology reducing the need to consider working in locations…
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Joanne Morrison is the founder of Outmarket. She is based in Toronto, Canada. Outmarket is a specialist marketing agency that is focused on BPO and CX companies. Telling potential customers about your services has always been important, but as BPO gets more complex, more international, and AI changes how marketing can function, it is more important…
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Miguel Familia is the CEO and co-founder of Wise BPO. He is based between the Dominican Republic and St. Petersburg, Florida, USA. Miguel has a long history in CX, but one year ago he decided to create a new BPO brand - serving clients from the Dominican Republic. Peter called Miguel to learn about his story of creating a new CX brand, his backgrou…
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In this episode, host Leake sits down with acclaimed music journalist Geoffrey Himes to unpack Willie Nelson: All the Albums, Himes’ sweeping new book that chronicles every solo and collaborative album Willie Nelson has released—from his earliest recordings in the 1950s to his latest work in 2025. Together, Leake and Himes explore the evolution of …
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This week we have a group of CX and BPO experts who recently visited Georgia. This nation of 3.6m people is positioned on the Black Sea, at the intersection of Europe and Asia, and is working hard to position itself as an attractive destination for CX and BPO sourcing. Peter Ryan talked to people who travelled with him to visit Georgia this year to…
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Traci Freeman holds a number of roles, including as the managing member of Believe Consulting, but in this conversation we focused on her role as a partner of the Africa Federation of GBS Associations. This federation is aimed at unlocking Africa's potential in the BPO, CX and ITO sectors. Enhancing Africa's standing as a hub for innovation, knowle…
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In this episode of The Music Row Podcast with Leake, Teigen Gayse opens up about her journey from small town B.C. to Nashville’s neon-lit stages. With charm and honesty, she shares the stories behind her breakout singles, the emotional weight of writing from lived experience, and the hustle it takes to stand out in Canada’s evolving country scene. …
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Kwame Agyei is the founder and CEO of Appoynt. He is based in London, UK with operations in Ghana. In this conversation with Peter Ryan, Kwame tells the story of how and why he founded Appoynt during the Covid pandemic and the opportunity for more businesses to work with partners in Ghana. https://www.linkedin.com/in/kwame-agyei-b3ab1333/ https://w…
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Noah Derksen has been making his way across Canada, the U.S., and Europe for over a decade, playing everywhere from living rooms and coffee shops to festivals and established venues. His thoughtful songwriting and grassroots approach have allowed him to build a career one show at a time. Noah and Logan sit down to talk about the realities of tourin…
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Amanda Kind has built a career as both a celebrated artist and a sought-after vocal coach, helping singers at every stage of their journey unlock their full potential. With a background that spans multiple genres and years of performance experience, Amanda brings a unique perspective to the craft of singing. Amanda and Logan sit down to talk about …
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Content is something many artists struggle with. Whether it's social media content, the quality of video you're creating, or the direction of your visuals. Jenna caught up with Connor Scheffler, CCMA-nominated Creative Director to talk about authenticity in your content, how to do it yourself, and what content to prioritize at different stages of y…
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Adam Gonshor started his career in journalism at just eighteen years old. Name drop interviews include Taylor Swift and Hilary Duff. Unfortunately, given the years these were recorded, there are no behind the scenes of these video interviews. Schooling for journalism taught Adam he actually wanted to be on the other side of the table in these conve…
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Country artist Josh Ross joins the Music Row Podcast to reflect on his journey from football fields to festival stages, fresh off winning Entertainer and Single of the Year at the 2025 CCMAs. Ross talks about the importance of authenticity, buying a new house so he can cut the grass, and how he co-wrote over half of later tonight and listened to ov…
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After nearly two decades in real estate, Kelowna-born entrepreneur Ceinwen Garcia has taken her love for connection beyond buying and selling homes. While her career as a realtor remains her “first love,” Ceinwen has carved out space to empower others through her newest venture, The Boss Network, a bold community designed to nurture entrepreneurs a…
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Enea Dervishi is the Operations Director at Simetrix Solutions. He is based in Durres, Albania. Last month, Enea published an article in Customer Think titled "From Beaches To Business: Is Albania's BPO Wave About To Break?" The article kicked off a fevered discussion on LinkedIn because it did not focus on the usual BPO regional comparisons - how …
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In this special episode of the CX Files, Peter and Mark join with David Rumble, Rod Jones, and Traci Freeman to remember how the late Gareth Pritchard influenced and helped to shape the BPO/CX/GBS industry in South Africa. We discussed how Gareth was instrumental in making South Africa a leading location for this industry and what his legacy may be…
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In this episode, James Barker sits down with Jeff Leake to unpack the band’s new album One of Us—a bold, hook-filled tribute to small-town roots, heartbreak, and the kind of nights that end with a chorus and a cold beer. But it’s not all studio talk. James recounts a now-legendary moment from their European tour—a heated argument over a burrito in …
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Kelowna Fashion Week is back for its second year, running September 18–21, with events at the Innovation Centre and Coast Capri Hotel. Featuring 29 designers from across Canada and more than 150 models, the four-day event blends education, inclusivity, and entertainment to create an accessible entry point into the fashion industry. Designers range …
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David Powers is the VP of CX at Rooter Hero. He is based in Los Angeles, CA. David is also a published author and the host of the CX Riot Radio podcast. This conversation between Mark Hillary and David came about because of a recent CX Riot Radio epsisode titled 'The Three-Faced AI God' where David talked about his experience of using AI in the con…
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Parker Graye is one of Canada’s leading independent country artists. Her drive has landed her on major stages like Boots and Hearts, participation in SiriusXM’s Top of the Country program, the coveted iHeartFutureStar and multiple Top 40 songs at country radio (Good at Gettin’ Gone, Rally Around - Sully Burrows, Love and Hate - Annika Catharina), a…
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Patrick Guay has been around the music industry. Starting in a band himself, his humble beginnings involved eating cold Chef Boyardee straight out of the can in a van while on tour across Canada. Patrick worked across labels in marketing and management, before finding his home at Evenko nine years ago. Patrick is the Senior Manager, Booking, Concer…
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