Best Cavell Group Podcasts (2025)

1
Cavell Summit NA – What You Need to Know 16:19

Play Pause

11d ago16:19

16:19

Send us a text See our faces! Watch this episode on YouTube. In this episode, Patrick Watson and Finbarr Begley look back at the Cavell Summit North America. They talk about how AI is changing the cloud communications space and how customer experience (CX) is becoming a top priority for service providers. They also share where listeners can find fu…

1
Cloud Comms Market Penetration Quiz 30:55

2M ago30:55

30:55

Send us a text In a podcast twist, Patrick steps into the host’s seat and puts Finbarr on the spot with a quiz on cloud penetration rates across global communications markets. With Cavell’s deep expertise in market data and insights, Patrick leverages Cavell's data to test Finbarr’s grasp of how mature different countries are in adopting cloud-base…

1
AI, Emotions & Customer Service: Where Personalization Meets Privacy 25:32

3M ago25:32

25:32

Send us a text In this episode, Finbarr and Patrick dive into the evolving world of voice AI, emotional profiling, and hyper-personalized customer journeys. They debate whether real-time emotional analytics in customer service is a breakthrough for better experiences or a step too far into surveillance, exploring recent research, regulatory changes…

1
Why UCaaS Must Move Beyond Phone Numbers 27:55

4M ago27:55

27:55

Send us a text Join Patrick and Finbarr as they tackle a great question of modern work communications. In an environment where collaboration platforms blaze ahead without the need for a phone number, is the phone number itself obsolete? 🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.…

1
The Future of Contact Centres: AI, Automation, and Emerging Markets 25:21

5M ago25:21

25:21

Send us a text Join Finbarr Begley, Senior Analyst at Cavell, and Patrick Watson, Director of Research, as they dive into the latest trends and insights from Cavell's CCaaS Market Evolution Report. Discover how AI and automation are reshaping the contact center landscape, the impact on agent numbers, and the emerging markets poised for growth. This…

1
How does International Market Turmoil Impact Cloud Communications? 19:33

7M ago19:33

19:33

Send us a text Finbarr and Patrick discuss some of the global, political and economic turmoil and how that impacts communication markets globally. Many of these key trends are covered in Cavell's latest Cloud Comms Market reports, which have just been released. One example in these challenging markets is differentiation. Differentiating by product …

1
Is Voice dead? Think again… 16:23

7M ago16:23

16:23

Send us a text In this episode, Patrick is joined by Lee Hamilton, Head of Product Marketing at Dstny, to talk about voice communication. As personal and business communication preferences evolve, new channels across messaging and social media take the increasing spotlight, but is voice still relevant? Patrick and Lee discuss the importance of voic…

1
"You are thinking about telecoms AI all wrong" 23:08

7M ago23:08

23:08

Send us a text In this episode, Senior Analyst, Finbarr sits down with Dag Peak, Chief Products and Technology Officer at Alianza, to explore the transformative potential of AI in the telecommunications industry. Dag shares his vision for leveraging AI beyond mere network efficiencies, emphasising the importance of delivering enhanced communication…

1
Navigating the Future of Contact Centres with Teams and AI 21:35

8M ago21:35

21:35

Send us a text In this episode, Finbarr sat down with Oliver Lifely, Head of Sales for UK, Benelux, and Nordics at Luware, to explore the evolving landscape of contact centres. They delve into the integration of Microsoft Teams, the shift towards knowledge workers, and the growing role of AI in enhancing customer interactions. Oliver shares insight…

1
Breaking Out of the Box: 8x8's Journey to Transform Customer Experience 21:47

8M ago21:47

21:47

Send us a text Join Finbarr, Senior Analyst at Cavell, as he sits down with Jamie Stan, Managing Director of EMEA at 8x8, for an insightful discussion on the latest trends in cloud communications and customer experience (CX). In this episode, Jamie shares the story behind 8x8's recent rebrand and how it signifies a broader cultural and technologica…

1
Unlocking APAC’s Potential at Cavell Summit Asia-Pacific 2025 12:42

9M ago12:42

12:42

Send us a text In this episode, Trent (Head of Asia-Pacific), and Patrick (Director of Research) look ahead to Cavell's inaugural APAC summit which is taking place at the end of February. The event will explore opportunities locally in the APAC market as well as international opportunities for local providers looking to expand their services on a g…

1
Cavell's 2025 Predictions for UC & CX 23:56

9M ago23:56

23:56

Send us a text Join Cavell Analysts, Finbarr and Patrick as they talk through their top predictions for the year in the UC and CX spaces. Unlike every other prediction list you've seen so far, they don't just talk about AI, in fact that only properly creeps in for the third prediction. What are the first two? Come find out. 🔗 Follow us on LinkedIn …

1
Solving Operator Challenges with PingCo 18:43

11M ago18:43

18:43

Send us a text Patrick is joined by the team from PingCo to preview their participation at Cavell Enable which takes place in London on 3rd of December. The podcast explores key challenges that operators are facing when they join programs, such as Operator Connect. Patrick and the PingCo team discuss how operators can maximise commercials, leverage…

1
Dstny comes to America 17:18

1y ago17:18

17:18

Send us a text Join Cavell's Finbarr Begley and Lee Hamilton from Dstny as they talk about what is new at the company. They discuss the recent Cavell North America Summit, Dstny's increased focus on the American market, and what operating in Europe has taught them that will prepare them for their US expansion. 🔗 Follow us on LinkedIn for all the la…

1
Has Artificial Intelligence created the Next Gen PBX? 21:43

1+ y ago21:43

21:43

Send us a text In this episode, Patrick is joined by Steve Forcum from SIPPIO. Patrick and Steve explore the evolution of PBX systems. With collaboration centric telephony and generative AI PBX systems can now do so much more than their legacy counterparts. Steve takes Patrick through some of the PBX's evolution and provides some examples of how ne…

1
Will automation cost jobs in the contact centre? 22:19

1+ y ago22:19

22:19

Send us a text Will automation cause the number of contact centre agents to go up or down? In this episode, Patrick and Finbarr tackle the toughest issue with the current rate of change in the contact centre. They lay out some convincing arguments both ways, so this is an episode not to be missed. Explore more of our contact centre insights here: h…

1
Expanding through M&A: A discussion with CloudClevr 14:35

1+ y ago14:35

14:35

Send us a text In this week's podcast our Executive Director, Matt Townend, sat down with CloudClevr 's Group CEO, Steve Harris, to discuss his approach to company expansion through M&A. 🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.By Cavell

1
Cavell chats Channel with Nuvias UC 27:36

1+ y ago27:36

27:36

Send us a text Join Finbarr on our latest episode as he sits down with Joel Chimoindes, CEO of Nuvias UC to talk about the changing nature of the UC channel. The discussion covers a lot of topics including AI, growing complexity of UC solutions, and the need to adjust to rapid rates of change. 🔗 Follow us on LinkedIn for all the latest updates on C…

1
Consumer Expectations Don't Match Industry Capabilities 21:39

1+ y ago21:39

21:39

Send us a text Join Finbarr and Patrick as they talk through Cavell's latest Consumer Research (Available for free now), where we look at what consumer's think of the current state of CX, and discuss how that matches the current capabilities of the CX industry. 🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other …

1
Investment Opportunities in CX - What to Expect at Cavell Invest 2024 20:16

1+ y ago20:16

20:16

Send us a text In our latest episode, Finbarr is joined by Cavell's Director, Matt Townend, to discuss investment opportunities and current trends in the run up to Cavell Invest 2024. 🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.By Cavell Group

1
What you Missed at Enterprise Connect 2024 - Cavell's Summary 15:22

1+ y ago15:22

15:22

Send us a text Join Cavell's analyst team as they dissect the latest news and trends from the annual Enterprise Connect event in Florida, this event features all of the largest companies in the CX and Communications space. It really sets the agenda for the year, so let us tell you what that agenda is going to be! 🔗 Follow us on LinkedIn for all the…

1
Preparing for Cavell Summit Europe 2024 16:28

1+ y ago16:28

16:28

Send us a text Join Finbarr and Patrick as they begin their preparations for the Cavell Summit Europe 2024. Come and hear the main talking points that will be discussed at the event and what topics will be leading the communications industry in 2024. 🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.…

1
How is Agent Experience Shaping the Future of the Contact Centre? 23:46

1+ y ago23:46

23:46

Send us a text Come and join Finbarr and Patrick as they discuss their latest Contact Centre Decision maker research. Hear how our data indicates AI and Automation growth in the contact centre and what that means for the future of agents in contact centre environments. 🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research an…

1
Overcoming Service Provider Challenges in Microsoft Teams 31:20

2y ago31:20

31:20

Send us a text One of the biggest challenges facing communications service providers is the shift in commercial models. Traditional revenue and margin streams are being squeezed and service providers increasingly need to augment these areas with new products. Value added services (VAS) across customer experience solutions, analytics, and hardware a…

1
Driving Revenue from Teams Calling 23:55

2y ago23:55

23:55

Send us a text Join Finbarr and Mark Herbert from DSNTY to discuss how service providers can drive revenue from Microsoft Teams Calling solutions as well as some useful advice and pitfalls they might face on this journey. 🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.…

1
And That's a Wrap on 2023 24:21

2y ago24:21

24:21

Send us a text Join Finbarr and Patrick as they sit down to review 2023, in the run up to Christmas. What were the big trends? What did the year hold for UC and CCaaS? You might have lived through it but maybe you need a reminder! 🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.…

1
There is more than just telephony in Microsoft Teams! 23:25

2y ago23:25

23:25

Send us a text In this weeks episode, Patrick and Rick Garcia from G12 Communications discuss the range of services that can be enabled in Microsoft Teams beyond just telephony. They explore messaging, customer experience provision, and legacy system integration all of which are critical to enabling effective collaboration. 🔗 Follow us on LinkedIn …

1
Discussing the Rise of Omnichannel Customer Experience with DSTNY 22:03

2y ago22:03

22:03

Send us a text Join Finbarr and Johan Dalström from DSTNY as they discuss the changing customer experience landscape and the need for service providers to tackle the growing complexity of solutions without passing that burden on to their customers. 🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.…

1
The Next Generation of Communication Beyond Voice 16:27

2y ago16:27

16:27

Send us a text In this week's podcast, we're joined by Saif Ahmed, CEO of SCB Global about the next generation of communications beyond voice and telephony. 🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.By Cavell Group

1
Nuwave Sheds Light on Cross Platform Enablement 25:24

2y ago25:24

25:24

Send us a text In this episode, Finbarr is joined by Mark Bunnell, COO of Nuwave to chat about the Nuwave solution and the demand for collaboration enablement. 🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.By Cavell Group

1
Exploring Analytics in the Collaborative Era 29:43

2y ago29:43

29:43

Send us a text In this week's episode, Cavell's Patrick Watson is joined by Tony Martino, CEO of Tollring to talk about how analytics are adapting to the growth of collaboration. 🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.

1
SIPPIO Open Up The Teams Telephony Market to Channel Providers 17:45

2y ago17:45

17:45

Send us a text In this weeks podcast episode, we're joined by Steve Forcum from SIPPIO as we dive into their new product, allowing channel providers to access the Teams telephony market. We're also joined by Chad McGreanor from Cloud Revolution to hear first hand how it's already becoming a huge success. 🔗 Follow us on LinkedIn for all the latest u…

1
Cavell Summit North America Highlights - AI in Contact Center 26:55

2y ago26:55

26:55

Send us a text In this episode, join Finbarr and Patrick as they talk about AI in Contact Center and whether service providers should stay in their lanes, and other highlights from the recent Cavell Summit NA 🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.…

1
Cavell Summit North America: A Preview of What's to Come 17:19

2y ago17:19

17:19

Send us a text Join hosts Finbarr Goode Begley - Senior Research Analyst, and Patrick Watson - Head of Research as they discuss the delights of the upcoming Cavell Summit North America. Get a chance to learn about the latest trends and hot topics in the industry. Discover why attending this event in New York with Cavell is a must for you! Learn mor…

1
Understanding the Role of AI in the Future of Comms 25:33

2y ago25:33

25:33

Send us a text Join Cavell Analysts Patrick Watson - Head of Research and Finbarr Goode Begley - Senior Research Analyst as they discuss the implications of AI in communications, including the role of virtual agents in the future of contact centres. 🔗 Follow us on LinkedIn for all the latest updates on Cavell events, research and other services.…

1
Cavell Update on Recent Zoom and RingCentral News 22:43

2y ago22:43

22:43

Send us a text The last few weeks have seen exciting announcements in the Cloud Comms space, a large Zoom event with lots of news and new CEO at RingCentral. Join regular hosts Finbarr Goode Begley - Senior Research Analyst, and Patrick Watson - Head of Research as they sit down for a chat with Dominic Black, Director of Research Services at Cavell…

1
Cavell Invest Summit: A Preview of What's to Come 21:16

2+ y ago21:16

21:16

Send us a text Are you interested in the M&A telecom industry? The latest podcast episode gives us a sneak peek into what we can expect from the upcoming Cavell Invest Summit. Our host, Finbarr Goode Begley - Senior Research Analyst is joined by Matthew Townend - Executive Director at Cavell Group highlighting the speakers, panel discussions, and n…

1
Gen-Z in the Workplace: Bridging the Communication Divide 23:03

2+ y ago23:03

23:03

Send us a text Looking to bridge the communication gap between generations in the workplace? In our latest episode Finbarr Goode Begley - Senior Research Analyst is joined by Caitlin Quinn, Cavell's Junior (Gen-Z) Consultant. Discover the findings of their research on intergenerational communication, including the burning question of whether or not…

1
Exploring the AI Buzz at Enterprise Connect 28:22

2+ y ago28:22

28:22

Send us a text In this latest Cavell Cloud Conversations Podcast join Finbarr Goode Begley - Senior Research Analyst and Patrick Watson - Head of Research as they discuss Patrick's excursion to the huge Enterprise Connect show in America and all the talk of AI that happened at that event. As usual the conversation broadens out quickly from what hap…

1
Automation in Operator Connect: Challenges & Opportunities Unveiled 16:28

2+ y ago16:28

16:28

Send us a text In our latest podcast episode Cavell's Head of Research, Patrick Watson is joined by Jeff Coleman (Director, PingCo) and Erhan Boduk (Global Partner Executive, PingCo) where they explore the challenges that service providers face when joining Operator Connect Accelerator program. Questions explored: What are some of the key/most comm…

1
2023: Predictions & Possibilities 32:25

3y ago32:25

32:25

Send us a text In this episode of our podcast, our Cavell Group team Patrick Watson - Head of Research and Finbarr Goode Begley - Senior Research Analyst take a look at some predictions for 2023 and how they will affect the world of digital communication and networking. Listen today as they dive into whether people will begin using the upcoming dig…

1
Exploring the Microsoft Operator Connect Accelerator Program with SIPPIO 16:17

3y ago16:17

16:17

Send us a text In this week's podcast, Cavell Senior Research Analyst, Patrick Watson chats with Microsoft's 1 of 6 operator connect accelerator partner and Teams telephony expert Dawn-Marie Elder, COO & GM (SIPPIO) about their latest Accelerator Program launch. Topics: Introduction to Sippio and their latest Accelerator program How important do yo…

1
Cloud Comms Summit US: Highlights & Key Takeaways 30:07

3y ago30:07

30:07

Send us a text We hope you enjoyed the Cloud Comms Summit US last week in Chicago! It was great being back in the USA and bringing both new and old friends together! In this week's episode our Cavell Group team, Matthew Townend, Patrick Watson and Finbarr Goode Begley, take a deep dive into the highlights and key takeaways from Cloud Comms Summit U…

1
Analytics Capability: Exploring what's key for next-gen service providers with Akixi 11:57

3y ago11:57

11:57

Send us a text Join us this week as Cavell Senior Research Analyst, Patrick Watson chats with Brandon Hagood, Vice President, Americas at Akixi about the rising importance of analytics both within the context of UC and in every technology area that is available. If you are interested in keeping up with current trends, understanding analytics capabi…

1
Microsoft and Teams telephony with NuWave Communications 13:56

3y ago13:56

13:56

Send us a text Cavell Senior Research Analyst, Patrick Watson chats with Mark Bunnell - COO, NuWave Communications about the fast-growing Microsoft and Teams telephony market. Thank you to NuWave for being Silver & Microsoft Forum Sponsors of our upcoming Cloud Comms Summit US. Topics explored in this week's episode: • How important do you think ha…

1
Integration Innovation with 2600Hz 15:18

3y ago15:18

15:18

Send us a text There have been a lot of changes in the industry since we last spoke to 2600Hz. In our latest episode, Cavell's Senior Analyst, Patrick Watson, is joined by Clint Mohs, Head of Marketing at 2600Hz and will discuss the latest market trends. Topics: • One of the key trends that we are encountering is the importance of integration capab…

1
One Way Voice - When is having a conversation not the answer? 27:42

3y ago27:42

27:42

Send us a text The Cavell analysts Finbarr and Patrick debate about the one-way voice proposition (voice notes and audio clips) and whether it's better than actually having a telephone conversation from a business perspective. Topics: - What's the best way of communicating as a company with your employees? - Is it more effective to communicate with…

1
Cloud Networking 21:24

3y ago21:24

21:24

Send us a text Cavell analyst and cloud networking expert Finbarr chats through his specialist topic. Previously separate network management solutions are now being built into software-defined platforms. There is a lot of confusion as not all SD-WAN are the same, features differ greatly between providers and there is no set standardisation. Listen …

1
Voice vs. Video 24:20

3+ y ago24:20

24:20

Send us a text The Cavell analysts Finbarr and Patrick debate the future of voice vs. video in a collaboration setting. With the change in how conversations are had in office environments and the move away from desk phones and voice calls into video and the metaverse, not everyone is happy with the changes. Is the pandemic growth of video all hype?…

1
XR and M&A in Telecoms 19:24

3+ y ago19:24

19:24

Send us a text The Cavell analysts Finbarr and Patrick talk through the emerging technology of extended reality (XR) and its up-and-coming relevance to the cloud comms industry. With key leaders and players in this space already acquiring and putting resources into developing solutions, service providers and vendors alike need to keep up to date wi…