Best Call Centre Automation Podcasts (2026)

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All I Want for Christmas Is Clean Data: AI, Automation & the Human Side of Finance 30:48

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1h ago30:48

30:48

It's the end of Series 3 - where's the time gone?! In this Christmas special, Chris and Mike unwrap the biggest lessons from a year of conversations on AI, automation, data and leadership—cutting through hype to focus on what actually moves finance teams forward. Hosted on Acast. See acast.com/privacy for more information.…

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GENCFO Impact Re-Run: What Finance Leaders Get Wrong About Automation 38:37

3d ago38:37

38:37

A special, look-back episode from GENCFO Impact, where finance leaders cut through the noise around automation and AI—what actually matters, what doesn’t, and how to move from talk to real execution. Hosted on Acast. See acast.com/privacy for more information.

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Now That's What I Call A Rebrand: How Eriona Bajrakurtaj Is Redefining What Accountants Really Do 50:11

18d ago50:11

50:11

Eriona Bajrakurtaj, founder of Vault Digital Transformation, joins Chris and Mike to challenge outdated stereotypes in accounting and explain why the profession’s future lies in confidence, relationships, and real business partnership—not just compliance and reports. Hosted on Acast. See acast.com/privacy for more information.…

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How to Create Safer, Higher-Performing Teams with Tom Geraghty 38:38

20d ago38:38

38:38

Tom Geraghty, co-founder of Psych Safety, breaks down what psychological safety really is, why it’s the foundation for high performance, and how leaders can move from “power over” to “power to” so people actually speak up, fix problems, and stop sleepwalking into disaster. Hosted on Acast. See acast.com/privacy for more information.…

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2024's Most Popular Episode: Giuseppe Sollazzo: Stories, Success, and Data Done Right 43:16

27d ago43:16

43:16

Back in 2024, Chris and Mike welcomed back Giuseppe Sollazzo, Deputy Director of Data Enablement at DWP, for a lively chat on data quality, teamwork, and the future of work. Giuseppe shared lessons from his speaking gigs, along with fresh takes on financial success, online habits, and communicating data effectively. Packed with anecdotes, humour, a…

1
The Return on Change: Ilana Esterrich & Vincent Messina on Fixing Broken Transformations 50:16

1M ago50:16

50:16

Ilana Esterrich (CFO of Planned Parenthood Federation of America) and Vincent Messina (CPA and longtime finance-tech seller) explain why so many finance and tech transformations fail – and why we should stop obsessing over ROI on software and start measuring the return on change in how people actually work. Hosted on Acast. See acast.com/privacy fo…

1
Ep2 - The 2026 Marketing Shift Every Business Owner Must Prepare For 28:28

2M ago28:28

28:28

In today’s episode of The Sarah Cordiner Show, we’re diving deep into one of the biggest changes business owners will experience in their lifetime: The tectonic shifts in tech, AI, and automation that are going to completely redefine how you run your business, how you get seen, and how you get paid in 2026. If you’ve been feeling behind, overwhelme…

1
Ep1 - Permission To Take Centre-Stage: Leverage a Personal Brand To Build Your Business in The Age of AI 38:36

2M ago38:36

38:36

SEASON 2: Ep1 - Permission To Take Centre-Stage: Leverage a Personal Brand To Build Your Business in The Age of AI This podcast was formally called 'The Course Creators Podcast', now rebranded as 'THE SARAH CORDINER SHOW'... and this is the FIRST episode of this new season... Just as I have obnoxiously named a whole podcast after myself following b…

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Purpose, Profit & the Change Champion: Sarah Whale on Making Sustainability Practical 38:43

1M ago38:43

38:43

Sustainability isn’t a bolt-on—it’s business strategy. Profit Impact’s Sarah Whale explains how SMEs can blend purpose with profit, why time/headspace is the real bottleneck, and how a change champion turns ESG from good intentions into action. Hosted on Acast. See acast.com/privacy for more information.…

1
Fight the “CF-No”: Anders Liu Lindenberg on Real Business Partnering 41:13

2M ago41:13

41:13

Finance partnering that actually moves the needle: Anders Liu Lindenberg (Business Partnering Institute) shares a simple formula—Insights × Influence = Impact. Plus soft-skills that matter, how to escape “CF-No,” and why consistency wins on LinkedIn. Hosted on Acast. See acast.com/privacy for more information.…

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Fight Club & Female Leaders: Melanie Mills on Redefining Leadership 37:39

2M ago37:39

37:39

Chris and Mike sit down with Melanie Mills, founder of Connection Career Collective and former CRO at Caxton Payments, to talk about leadership, learning, and why diversity is more than a checkbox. From boxing workouts to boardrooms, Melanie shares how confidence, curiosity, and connection are reshaping what it means to lead. Hosted on Acast. See a…

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Spreadsheets to Strategy: How CFOs Can Stop Fearing AI and Start Using It 37:54

2M ago37:54

37:54

Finance leader Julia Kozlov joins Chris and Mike to talk about why the real AI revolution isn’t about robots or replacements — it’s about confidence, curiosity, and cleaning up your data. From coffee machines to corporate change, she explains how small experiments can lead to big transformation. Hosted on Acast. See acast.com/privacy for more infor…

1
Laid Off...to Levelled Up! How One CFO Turned AI Into Her Superpower 47:55

2M ago47:55

47:55

When CFO Anna Tiomina lost her job, she didn’t panic — she pivoted. Now she’s helping finance teams master AI without losing control, showing how balance, curiosity, and a bit of luck can completely change a career. Hosted on Acast. See acast.com/privacy for more information.

1
Rethinking Events, Rethinking Finance: The Big Idea Behind GENCFO Live 36:26

3M ago36:26

36:26

No more death-by-PowerPoint. In this week’s episode, Chris and Mike reveal how they’re reinventing finance conferences with GENCFO Live — smashing stereotypes, ditching dull panels, and proving collaboration beats lectures every time. Hosted on Acast. See acast.com/privacy for more information.

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The DJ CFO: What Spinning Records Taught Vinay Handa About Driving Change 37:52

3M ago37:52

37:52

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Fractions, Fun & Full Stack Finance: Myles Arnott on Change, Boundaries & Building Better Teams 43:11

3M ago43:11

43:11

Chris and Mike chat with Myles Arnott about fractional finance, boundaries, and why small-scale innovation often beats big projects. A candid and practical take on modern finance leadership, delivered with authenticity and a touch of fun. Hosted on Acast. See acast.com/privacy for more information.

1
Reimagining Finance: Tariq Munir on AI, Change & Courageous Leadership 44:44

3M ago44:44

44:44

Chris and Mike are joined by Tariq Munir, author of Reimagine Finance, to unpack how AI and technology are reshaping the finance role. From democratised data to continuous transformation, Tariq explains why curiosity, courage, and critical thinking matter more than ever. Hosted on Acast. See acast.com/privacy for more information.…

1
Scaling With Discipline: Marie Charpentier on Strategy, Failure & Finding Fit 35:34

3M ago35:34

35:34

Chris and Mike sit down with CFO Marie Charpentier to explore what it really takes to scale a business with discipline. From strategy and culture to failure and confidence, Marie shares why finance leaders must be true partners in growth — not just number crunchers. Hosted on Acast. See acast.com/privacy for more information.…

1
From Data Pusher to Risk Leader: Vlado Novotný on Governance, AI & Redefining the Role 41:52

4M ago41:52

41:52

Chris and Mike are joined by data and risk expert Vlado Novotný to talk data governance, decision paralysis, and what happens when teams start talking—and stop just pushing data. Plus: teenage driving lessons and Czech recycling rates. Hosted on Acast. See acast.com/privacy for more information.

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From Proud Mum to Tax Trailblazer: Katharina Herzog on Breaking Myths & Balancing Leadership 32:42

4M ago32:42

32:42

Chris and Mike sit down with Hugo Boss SVP Katharina Herzog to talk proud parenting, breaking norms, and why finance and tax are anything but boring. A refreshingly human take on leadership, transformation, and the real value of accountants. Hosted on Acast. See acast.com/privacy for more information.…

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GENCFO Impact Announcement Special - Postcards from an AI enabled future by Nina Schick 1:00:35

4M ago1:00:35

1:00:35

As an end of series treat, we look back at a session from our 2023 Academy - 'Postcards from the AI enabled future' by Nina Schick...along with a special announcement from Chris! 2023 is remembered as the year AI masters language and OpenAI launched it on the world. With large language models (LLMs) mastering human languages and programming languag…

1
100 Episodes And Counting! Leadership, Jackets & The Truth About Imposter Syndrome 43:48

5M ago43:48

43:48

Chris and Mike celebrate 100 episodes and the start of series 3 with CFOs Dominique Highfield and Brad Channer to explore leadership beyond the numbers. From adaptability and authenticity to battling imposter syndrome and building peer communities, it’s an unfiltered look at what it really takes to lead in today’s finance world. Hosted on Acast. Se…

1
A Post-Series Special: AI Unfiltered with Ludmila Rufitskaya 40:35

5M ago40:35

40:35

This week, we bring you a special treat - one of our highest-attended sessions from the 2025 GENCFO Summit: AI Unfiltered - Driving Through the Hype to Drive Real Finance Transformation. As AI shifts from hype to a must-have in finance, this candid fireside chat with seasoned finance leader, Ludmila Rufitskaya, cuts through the noise to uncover its…

1
Throwing it Back - De-Stressing Success: Alice Phillips & Rob Anderson’s Formula for Thriving Workplaces 38:30

5M ago38:30

38:30

This week, we're throwing it back to a fan favourite, when Chris and Mike dove into the secrets of stress-free success with Alice Phillips and Rob Anderson of The Stillness Partners. They reveal how workplace stress impacts performance, expose leadership behaviours that fuel it, and explore bold, systemic solutions for a calmer, more productive env…

1
Digital Nomads, Data Fails & Doing Just Enough: Mike Rose Unplugged 35:11

5M ago35:11

35:11

In a role reversal, Chris interviews co-host Mike Rose on what it really takes to work remotely, stay productive, and define success on your own terms. From Ethiopia to Malta, this episode is full of honesty, humour, and a few unexpected data fails. Hosted on Acast. See acast.com/privacy for more information.…

1
Sharon Critchlow: High Heels, Human Connection & the Work Mask We All Wear 42:51

6M ago42:51

42:51

Chris and Mike chat with author and wellbeing advocate Sharon Critchlow about EQ, burnout, and bringing your whole self to work. From boardroom dress codes to community culture, it’s a thoughtful and energising conversation about leading (and living) with intention. Hosted on Acast. See acast.com/privacy for more information.…

1
Hackathons, Hip Replacements & Holding It Together: A Chat with Matt Scarth 35:52

6M ago35:52

35:52

Chris and Mike are joined by delivery lead Matt Scarth to talk hackathons, AI in planning, and whether swearing at work is ever okay. A thoughtful, funny look at what it takes to lead teams, solve problems, and stay authentic — even under pressure. Hosted on Acast. See acast.com/privacy for more information.…

1
Fractional, Not Fictional: Michael Spyrou on Strategy, Startups & Saying No 41:07

6M ago41:07

41:07

Michael Spyrou joins Chris and Mike to talk about building Axcelera, the power of values, and why growing businesses need finance functions that scale with them. From zebra startups to automation myths, this is fractional finance with a full-stack mindset. Hosted on Acast. See acast.com/privacy for more information.…

1
The (Very Late) Morning After the Night Before: A Look Back at the GENCFO Awards 28:56

6M ago28:56

28:56

Chris and Mike take you behind the scenes of the GENCFO Awards at Ministry of Sound — why it exists, who it celebrates, and how it became one of the most energising nights in the finance calendar. Less stiff suits, more sticky floors. Hosted on Acast. See acast.com/privacy for more information.

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From Close to Change: Hugh O’Neill on Trust, Tech & Transformation 46:19

6M ago46:19

46:19

Hugh O’Neill joins Chris and Mike to talk trust, tech, and the truth about transformation. From post-close chaos to AI resistance, they explore why real change starts with people — and why leaders need to let go to move forward. Hosted on Acast. See acast.com/privacy for more information.

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Data, Risk & Rebuilding Trust: Alex Wrottesley on Open Innovation in a Messy World 44:43

7M ago44:43

44:43

Chris and Mike chat with Idox Divisional Director Alex Wrottesley about AI hype, messy data, and why open innovation beats building in secret. From rights of way to startup thinking, this episode gets real about the systems—and mindsets—shaping the future of leadership. Hosted on Acast. See acast.com/privacy for more information.…

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Look Back: ESG, Passion Projects & Invisible People – A Leadership Debrief 26:44

7M ago26:44

26:44

It's time for another look back! Chris and Mike reflect on recent episodes—from ESG realism and invisible spreadsheet heroes to the power of writing a book. Expect insight, honesty, and a little bit of F1. Hosted on Acast. See acast.com/privacy for more information.

1
The Skills CFOs Need Now: From AI to Sustainability with Jamie Lyon (live from the GENCFO Summit 2025!) 40:08

7M ago40:08

40:08

Jamie Lyon joins Chris and Mike live at the GENCFO Summit to talk future skills, AI myths, sustainability truths, and what ACCA’s Global Talent Trends survey says about the changing world of finance. Hosted on Acast. See acast.com/privacy for more information.

1
From CFO to Mango Farmer: Reinventing Success with Susana Serrano-Davey 42:39

7M ago42:39

42:39

Susana Serrano-Davey joins Chris and Mike to share her remarkable journey from CFO to career mentor (and part-time mango farmer). They talk confidence myths, calling out hippos, and why clarity—not bravado—is the real key to career transformation. Hosted on Acast. See acast.com/privacy for more information.…

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Behind the Scenes at GENCFO: Events, Community & Disruption with Sophie Goad & Kira Cluer 35:20

8M ago35:20

35:20

Chris and Mike are joined by GENCFO’s own Sophie Goad and Kira Cluer to go behind the scenes of the GENCFO Summit. From event strategy to community-building, they unpack what it means to “direct the disruption” — and why connection, content, and culture still matter more than ever in a virtual-first world. Hosted on Acast. See acast.com/privacy for…

1
The Future of Excel: Giles Male on Skills, Strategy & Self-Belief 42:34

8M ago42:34

42:34

Giles Male joins Chris and Mike to talk about all things Excel, transformation, and eSports — with a side of social media, strategy, and alter egos. It's an honest, entertaining dive into how finance can level up by going back to basics. Hosted on Acast. See acast.com/privacy for more information.

1
Fighting Dirty Data with Susan Walsh 39:44

8M ago39:44

39:44

Chris and Mike sit down with Susan Walsh, the Classification Guru, to talk about the surprisingly messy world of data and why fixing “dirty data” is more important than most leaders realize. From writing books to cleaning spreadsheets, Susan shares her no-nonsense take on how better data leads to better decisions — and why leaders need to care long…

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From Corporate to Classroom: Steve Rosvold’s CFO Journey 45:09

8M ago45:09

45:09

Chris and Mike catch up with Steve Rosvold, founder of CFO University, to talk about why being a great CFO is about way more than just crunching numbers. From career pivots to tech trends and lifelong learning, they dig into what it really takes to lead — and stay ahead — in today’s fast-moving world. Hosted on Acast. See acast.com/privacy for more…

1
Melanie Coeshott: Coaching, Cringe Moments & Calling BS on Bad Culture 40:55

9M ago40:55

40:55

Chris, Mike and career coach Melanie Coeshott get candid in this episode—swapping weekly updates for real talk on dodgy leadership, public speaking jitters, and the introvert/extrovert tug-of-war. They unpack coaching vs mentoring, call out the lack of inclusivity in the workplace, and spotlight the power of women’s networks in finance. Plus, a che…

1
Accents, Assumptions, and a Bit of Chaos: Chris & Mike Reflect 28:24

9M ago28:24

28:24

Chris and Mike revisit past episodes to spark a fresh round of reflection and debate—from the subtle power of accents and cultural bias to whether we should fix weaknesses or double down on strengths. They question tradition in leadership, wrestle with Gen Z dynamics, and explore what really drives progress. Hosted on Acast. See acast.com/privacy f…

1
Planet Vs Profit? David Wray Unpacks the ESG Revolution in Finance! 43:39

9M ago43:39

43:39

This episode kicks off with Chris and Mike welcoming finance and ESG guru David Wray. After a quick catch-up, things get real: is ESG just a buzzword, or the future of business? David argues it’s make-or-break for long-term success—and CFOs are the ones who need to lead the charge. Forget siloed thinking—finance leaders must juggle profit, planet a…

1
Chris & Mike Look Back: Unsung Heroes and Passion-Driven Paths 26:46

9M ago26:46

26:46

In this episode of It's Not All About the Numbers, Chris and Mike revisit listener highlights and key takeaways—from steady performers who quietly keep organisations running, to bold career shifts fuelled by passion. With insights from guests Rob Jackson and Olga Rudakova, they explore why not every high performer fits the same mould—and why that’s…

1
Swallowing the Data Pill with Joel Johansen 48:31

10M ago48:31

48:31

This week, Chris and Mike ae joined by Joel Johansen, Pharmacovigilance Leader and Mental Health Advocate. They dive into the highs and headaches of drug safety, from data dilemmas to red tape in pharma, Joel shares insider insights and why putting people first matters. They wrap with laughs, fitness stats, and a cheeky take on “good” vs “bad” data…

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Data or Disaster? Jarad Backlund on the Numbers That Lie! 47:52

10M ago47:52

47:52

This week, Chris and Mike chat with Jarad Backlund, VP of FP&A at JFrog, on the realities of finance in tech. He contrasts life at Apple, Google, and Facebook with the fast pace of a high-growth firm. They dive into uncertainty in business, workplace values, and whether Gen Z is changing work—or just making others adapt. Plus, a heated debate on go…

1
The AI Revolution in Finance with Marie Speakman 41:36

10M ago41:36

41:36

This week, Chris and Mike sit down with Marie Speakman, founder of Finance Innovation Now, to explore how AI is reshaping finance, career paths, and the future of work. They dive into the pros and cons of remote working, the evolving role of finance professionals, and the latest industry buzz. Is AI an opportunity or a threat? Hosted on Acast. See …

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Adapting to AI, Gen Z, and Workplace Shifts with Alastair Gill 43:55

10M ago43:55

43:55

Is time management dead? In this episode of It’s Not All About the Numbers, Chris, Mike, and Alistair Gill, founder of Alchemy Labs, challenge work norms—arguing energy and attention drive productivity, not time. They dive into AI, Gen Z’s impact, and why leaders must rethink workplace culture. Alistair shares bold insights on innovation, clarity, …

1
In the Corporate Jungle with Rob Jackson: Taming Data Chaos 45:06

10M ago45:06

45:06

This week, Chris and Mike join finance expert and part-time zookeeper Rob Jackson to tackle data licensing chaos, work-life struggles, and the world of fake banks. With sharp takes on leadership in times of crisis and Elon Musk’s critique of government inefficiency, this episode delivers bold, unfiltered insights that challenge the norm. Hosted on …

1
Planning, Data & Dashboards: Stefan Webb Unpacks the Madness 43:37

11M ago43:37

43:37

Chris and Mike are joined by special guest Stefan Webb to cut through the madness of planning, data, and government red tape! From the race to build 1.5 million homes to the endless demand for dashboards, they dive into the system’s biggest headaches—and whether transparency can fix them. With leadership insights, data drama, and plenty of laughs, …

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Lights, Camera, Accounting: Brad Channer’s Evolution from Actor to CFO 42:56

11M ago42:56

42:56

This week, Chris and Mike sit down with Bradley Channer, UBIO’s award-winning CFO, to explore his unexpected leap from Aussie actor to finance leader. They challenge the future of accountancy, debate whether AI is replacing traditional roles, and uncover the surprising skills that make great leaders. Plus, Brad shares his entrepreneurial missteps a…

1
The Good, the Bad & the Ugly of Data: Olga Rudakova's visualisation secrets! 37:11

11M ago37:11

37:11

In this episode of It’s Not All About the Numbers, Chris, Mike, and data expert, Olga Rudakova chat about turning complex numbers into clear, compelling stories. Olga shares how she went from finance to data visualisation and why good design makes all the difference. A listener question sparks a fun debate on whether it’s a natural talent or a lear…