Best Call Centre Automation Podcasts (2025)

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“AI Voice Bots in Memory Care: How Ella is Transforming Dementia Support” 5:29

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3d ago5:29

5:29

"Just ask Dave send him a text" The AI Voice Bot Podcast, hosted by Dave, explores the latest in voice technology. In this episode, Dave highlights Ella, an AI voice companion designed for people with dementia and Alzheimer’s. Unlike generic smart speakers, Ella uses ib2 technology to provide personalized, empathetic support, handling repetitive qu…

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Ai helping Teachers 5:59

4d ago5:59

5:59

"Just ask Dave send him a text" This episode explores how AI voice bots are reshaping education by saving teachers time, supporting students, and making learning more inclusive. Key highlights: Time savings for teachers: AI assistants handle admin tasks, giving teachers back 12 hours a week for mentoring, lesson planning, and student engagement. St…

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"How AI Voice Bots Are Revolutionizing Restaurant Bookings and Customer Service" 5:40

16d ago5:40

5:40

"Just ask Dave send him a text" The AI Voice Bot Podcast explores how AI-powered voice bots are transforming the hospitality industry. Traditional restaurant booking systems often fail during peak times like Melbourne Cup and Christmas, leading to missed revenue and frustrated customers. AI voice bots solve this by proactively calling past customer…

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Junee is transforming routine financial follow-ups 4:47

26d ago4:47

4:47

"Just ask Dave send him a text" The AI Voice Bot Podcast—hosted by Dave, a 20-year veteran in voice technology explores how AI voice assistants like Junee are transforming routine financial follow-ups such as payment reminders, tax deadlines, and document requests. Unlike ineffective emails and texts, Junee makes real, interactive phone calls using…

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"ib2: The Platform Testing Human and AI Call Centre Agents to the Same High Standard" 5:19

29d ago5:19

5:19

"Just ask Dave send him a text" The AI Voice Bot Podcast, hosted by Dave — a voice tech expert with over 20 years’ experience — explores the future of customer service in an AI-driven world. The focus is on ib2, a new platform built to ensure consistent quality across both human and AI call centre agents. Unlike traditional QA, which samples a smal…

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Junee the collection Officer 5:38

1M ago5:38

5:38

"Just ask Dave send him a text" Late payments are draining over $3 trillion globally each year, especially hitting small and medium businesses. But a breakthrough may be here — an AI voice bot named Junee, powered by ib2, is changing the game in accounts receivable. Junee connects directly to CRM and accounting systems to make intelligent, natural-…

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voice v text 5:25

1M ago5:25

5:25

"Just ask Dave send him a text" 🎙️ Summary – AI Voice Bot Podcast Episode In this episode, Dave explores a surprising shift in customer communication—AI voice bots are outperforming text messaging in response rates, with up to 65% engagement compared to SMS's 25%. Despite SMS boasting a 98% open rate, people often ignore texts, while voice still co…

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The Ultimatum for CEOs 5:08

1M ago5:08

5:08

"Just ask Dave send him a text" This episode explores the mounting pressure on global CEOs to deliver real business value from AI—or risk being replaced. 🔑 Key Highlights: 74% of CEOs fear losing their jobs within two years if they can’t prove AI ROI. 70% are already seeing peers ousted for failing to execute effective AI strategies. Over 50% belie…

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Turning the Tables on Scammers 5:21

1M ago5:21

5:21

"Just ask Dave send him a text" In this powerful episode, host Dave explores how AI voice bots—powered by ib2—are being used to fight back against the $90 billion lost annually to scams in the U.S. Instead of just blocking calls, a major financial institution is deploying highly realistic AI bots to engage scammers in conversation, waste their time…

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Intelligent Hospitality with AI Voice Assistants 6:18

1M ago6:18

6:18

"Just ask Dave send him a text" In this episode, host Dave explores how AI voice bots—powered by ib2—are transforming the hospitality industry, with a spotlight on holiday parks handling over 10,000 guest inquiries per month using a single AI assistant. Listeners learn how this system goes far beyond answering calls. It manages bookings, provides l…

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Revolutionising Sales with AI Voice Bots 5:48

2M ago5:48

5:48

"Just ask Dave send him a text" AI Voice Bot Podcast – Revolutionising Sales with AI Voice Bots In this episode of the AI Voice Bot Podcast, host Dave, a seasoned expert with over 20 years in voice technology, explores how AI voice bots are transforming sales processes. These bots aren’t just automated systems—they use advanced natural language pro…

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AI voice assistants are transforming higher education 5:50

2M ago5:50

5:50

"Just ask Dave send him a text" 🎙 AI Voice Bot Podcast – Episode Summary Hosted by Dave, a seasoned expert with 20+ years in voice and AI solutions, this episode dives into how AI voice assistants are revolutionizing education. 🔍 Key Highlights Next‑gen academic voice bots can understand and answer university‑level questions, drawing from course ma…

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ib2 Your business Guardian 5:59

2M ago5:59

5:59

"Just ask Dave send him a text" The AI Voice Guardian That Outsmarts Scammers — Meet ib2 In this episode of the AI Voice Bot Podcast, host Dave — voice technology expert and founder of AI Voice Solutions — dives into a surprising topic: how artificial intelligence is now being used to fight back against phone fraud, a problem that cost businesses o…

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AI voice bots are revolutionizing theme parks worldwide. 6:25

2M ago6:25

6:25

"Just ask Dave send him a text" In this episode of the AI Voice Bot Podcast, Dave explores how AI voice bots are revolutionizing theme parks worldwide. With over 100,000 guest interactions handled daily, these intelligent systems are enhancing the park experience by reducing wait times by 85%, cutting operational costs by 28%, and increasing guest …

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Redefining the Front Desk with Voice Automation 5:39

2M ago5:39

5:39

"Just ask Dave send him a text" The AI Voice Bot Podcast – Redefining the Front Desk with Voice Automation In this episode of The AI Voice Bot Podcast, host Dave, a 20+ year veteran in voice technology, explores how AI voice bots are revolutionizing front desk and receptionist roles across industries. Key highlights include: Automation of Reception…

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AI Voice Bots to Support Dementia and Alzheimer’s Care 5:45

2M ago5:45

5:45

"Just ask Dave send him a text" AI Voice Bot Podcast In this episode of the AI Voice Bot Podcast, Dave explores how AI voice bots are revolutionising dementia and Alzheimer’s care. These 24/7 AI companions are reducing medication use by up to 30%, cutting caregiver stress by 40%, and even slowing cognitive decline by 25%. With features like persona…

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Junee the Director assistant 5:58

2M ago5:58

5:58

"Just ask Dave send him a text" "Junee – The Virtual Director for Small Business" In this episode, we explore how AI voice bots like Junee are reshaping small business operations by acting as virtual business directors. The conversation highlights how Junee proactively calls business owners to deliver updates like, “Sales are up 10%” or “You need t…

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Real Estate Real time 5:39

2M ago5:39

5:39

"Just ask Dave send him a text" Podcast Title: AI Voice Bot Podcast – Real Estate Meets AI In this episode, host Dave explores how AI voice bots are revolutionizing real estate—starting with something as simple as a "For Sale" sign. Traditional signs are being supercharged with AI through QR codes that let passersby initiate real-time, human-like c…

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Supporting Children on Their Reading Journey 5:27

2M ago5:27

5:27

"Just ask Dave send him a text" The AI Voice Bot Podcast, hosted by Dave, a voice technology expert with over 20 years of experience, explores the latest advancements in AI voice bots. Each episode covers news, breakthroughs, and updates in voice technology, appealing to tech enthusiasts, business innovators, and curious listeners. A key highlight …

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Travel Guide 5:08

2M ago5:08

5:08

"Just ask Dave send him a text" Welcome to the AI Voice Bot Podcast with Dave, a seasoned expert in voice technology. In this episode, we explore how Tokyo is revolutionising tourism with “Mika,” an AI voice assistant that offers multilingual, culturally aware guidance to visitors. Tourists can access Mika via QR codes, local numbers, or kiosks, re…

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healthcare part 2 6:08

3M ago6:08

6:08

"Just ask Dave send him a text" 🎙️ AI Voice Bot Podcast: How AI Voice Bots Are Transforming Healthcare In this powerful episode, Dave explores how AI voice chatbots are revolutionizing healthcare — from emergency triage and mental health support to elderly care and health system efficiency. Key highlights: Not your average bot: These systems go bey…

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AI in Sports 5:47

3M ago5:47

5:47

"Just ask Dave send him a text" DAZN has partnered with Machina Sports to introduce a groundbreaking multilingual AI sports commentator that transforms the way fans watch and engage with live sports. This AI system goes far beyond chatbots — it delivers real-time analysis, tactical insights, and personalized commentary in over 10 languages, adaptin…

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Automating Invoice Chasing with AI 5:31

3M ago5:31

5:31

"Just ask Dave send him a text" In this episode of the AI Voice Bot Podcast, host Dave—an expert with over 20 years in voice and AI voice bot technology—dives into how businesses are reclaiming lost time and improving customer service by automating one of the most dreaded tasks: chasing unpaid invoices. Businesses spend over 500 hours a year on thi…

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"Next-Generation Lead Generation: Identifying and Engaging Anonymous Website Visitors" 6:18

3M ago6:18

6:18

"Just ask Dave send him a text" Most businesses are unknowingly missing out on 98% of their website traffic—potential leads that vanish without ever filling out a form. That’s where a new, game-changing technology steps in: it identifies anonymous website visitors and reveals their full contact details using a combination of IP tracking, device fin…

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Who Builds These Things? A Chat With a Voice Bot Designer 8:29

3M ago8:29

8:29

"Just ask Dave send him a text" "Who Builds These Things? A Chat With a Voice Bot Designer" – AI Voice Bot Podcast In this episode of the AI Voice Bot podcast, hosts Jess and Chris dive into the world of the unsung heroes behind conversational AI — voice bot designers. With voice AI now handling 40% of customer service calls (often without people r…

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How Real-Time Voice Bots Process Speech on the Fly 7:24

3M ago7:24

7:24

"Just ask Dave send him a text" "Streaming Inference: How Real-Time Voice Bots Process Speech on the Fly" In this episode, Chris and Jess explore how streaming inference is transforming voice bot technology. Unlike traditional systems that wait for a speaker to finish before processing input, streaming inference allows bots to interpret speech as i…

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it's all about the Voice 7:00

3M ago7:00

7:00

"Just ask Dave send him a text" "The Perfect Voice – Finding the Right Sonic Identity for Your Brand" In this episode, Chris and Jess explore the surprising power of voice in shaping brand perception — and why companies are investing millions in getting it exactly right. They reveal how we form opinions about a voice within just 0.2 seconds and how…

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compliance 5:59

4M ago5:59

5:59

"Just ask Dave send him a text" Podcast Summary: AI Voice Bot Podcast (Powered by Dave at AI Voice Solutions) In this episode, Dave explores the growing impact of voice AI in highly regulated industries like finance, healthcare, and law — where over 1 billion customer interactions are processed daily by voice AI systems. Despite this massive scale,…

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More time Less Stress 5:45

4M ago5:45

5:45

"Just ask Dave send him a text" n this episode, We dive into how AI voice bots are transforming small business operations—saving time, reducing stress, and improving customer experience. We hear the real story of Emma, a car repair shop owner who was overwhelmed by nonstop calls, missed bookings, and staff burnout. By introducing an AI voice bot na…

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Can AI Really Understand How You Feel? 5:51

4M ago5:51

5:51

"Just ask Dave send him a text" AI Voice Bot Podcast – Episode Summary: In this episode of the AI Voice Bot Podcast, host Dave—an industry veteran with over 20 years in voice and AI—dives into how artificial intelligence is rapidly evolving to recognize human emotions with up to 80% accuracy. The episode explores how AI voice bots now analyze not j…

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Mind-blowing AI voice bot memory! 6:18

4M ago6:18

6:18

"Just ask Dave send him a text" AI Voice Bot Podcast – Episode Summary: In this episode, host Dave explores one of the biggest breakthroughs in AI voice tech: memory systems that allow AI to remember and reference past conversations with up to 95% accuracy. These advancements are transforming how we interact with voice bots—unlocking everything fro…

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the Power of Immediate Response! 🤯 6:00

4M ago6:00

6:00

"Just ask Dave send him a text" Hosted by Dave from AI Voice Solutions This episode explores how AI voice bots are transforming customer engagement by enabling real-time, natural conversations the moment a lead shows interest. Dave breaks down the power of instant response — citing that businesses responding within five minutes are 900% more likely…

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"Just Ask Dave" 6:37

4M ago6:37

6:37

"Just ask Dave send him a text" "Just Ask Dave" – The AI Voice Bot Podcast In this special "Ask Me Anything" episode of The AI Voice Bot Podcast, hosts Lessica and Chris put Dave — a seasoned voice tech expert and founder of AI Voice Solutions — in the hot seat to answer your most pressing voice bot questions from LinkedIn, email, and DMs. From com…

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off the self V Custom 5:58

4M ago5:58

5:58

"Just ask Dave send him a text" Welcome to the AI Voice Bot Podcast, your weekly guide to the world of AI voice bots—hosted by Dave, a 20-year veteran in voice tech. In this episode, we explore the major gap between generic AI bots and custom-built solutions. Despite the hype, 87% of users are frustrated by off-the-shelf bots due to their limited i…

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Users Prefer Efficiency Over Perfect Human Sound 5:51

4M ago5:51

5:51

"Just ask Dave send him a text" The AI Voice Bot Podcast discusses the current focus on making AI voices sound perfectly human, highlighting research suggesting users prefer efficient, clearly identifiable machine voices. Host Dave, a voice technology expert, and his guest explore how companies are investing heavily in achieving near-perfect human-…

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Voice, Compliance, and the Future of Regulated Industries 5:46

4M ago5:46

5:46

"Just ask Dave send him a text" In this episode of the AI Voice Bot Podcast, Dave explores how AI voice bots are revolutionizing compliance in highly regulated industries like finance and healthcare. 🔒 AI bots now achieve a 99.9% compliance rate, outperforming human agents (85%), thanks to military-grade encryption, tamper-proof logs, and automatic…

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AI isn’t replacing human customer service — it’s making it better. 5:42

4M ago5:42

5:42

"Just ask Dave send him a text" The AI Voice Bot Podcast, hosted by industry expert Dave from AI Voice Solutions, brings you weekly insights into the fast-changing world of AI voice bots. This episode challenges the fear that AI will replace human jobs. Instead, data shows AI voice bots are enhancing human roles by handling repetitive tasks like FA…

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Recruitment and AI Voice Bots 5:47

4M ago5:47

5:47

"Just ask Dave send him a text" AI Voice Bot Podcast - Recruitment and AI Voice Bots In this episode, Dave from AI Voice Solutions explores how AI voice bots are transforming the hiring process. He shares that AI bots now handle tasks like screening candidates and conducting reference checks, freeing up recruiters to focus on building real relation…

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The future of customer service is here — and it’s powered by AI voice bots! 6:09

4M ago6:09

6:09

"Just ask Dave send him a text" The AI Voice Bot Podcast explores the fast-moving world of AI voice bots, hosted by industry veteran Dave, who brings over 20 years of experience. Each week, listeners get the latest news, breakthroughs, and insights on how voice AI is transforming customer service. With 87% of businesses planning to adopt AI voice t…

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AI Voice Bots Are Making Customer Service More Human — Not Less! 6:27

4M ago6:27

6:27

"Just ask Dave send him a text" This AI Voice Bot Podcast, powered by Dave from AI Voice Solutions (with over 20 years’ experience), explores the latest in voice technology each week. AI voice bots are making customer service more human by integrating with CRM systems, handling 70% of routine inquiries with a 92% satisfaction rate, and knowing cust…

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cloud or Edge ? 5:32

4M ago5:32

5:32

"Just ask Dave send him a text" Welcome to the AI Voice Bot Podcast, your weekly update on the latest in AI voice technology, hosted by Dave — a voice tech expert with over 20 years of experience. This episode explores a hot debate in the tech world: Should voice data be processed locally on devices (edge processing) or sent to the cloud? Edge Proc…

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The Secret Protocols Powering the Next Generation of AI Voice Bots 5:53

5M ago5:53

5:53

"Just ask Dave send him a text" Welcome to the AI Voice Bot Podcast, your go-to source for the latest in voice bot tech, powered by Dave, a 20+ year veteran in the industry. In this episode, we explore how artificial intelligence has revolutionized outdated automated phone systems, making interactions smoother, smarter, and far less frustrating. Th…

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Why Smarter Voice Bots Are Changing the Game 6:56

5M ago6:56

6:56

"Just ask Dave send him a text" 🎧 AI Voice Bot Podcast – Episode Summary In this episode, Dave explores how far AI voice bots have come—and why now is the time for businesses to pay attention. Forget the clunky, frustrating IVR systems of the past. Today’s voice bots use advanced Natural Language Processing (NLP), tokenization, and emotional detect…

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Should Your AI Voice Sound Human 5:49

5M ago5:49

5:49

"Just ask Dave send him a text" Should Your AI Sound Human—or Like Itself? Welcome to AI Voice Bot, the podcast where we explore the ever-evolving world of voice technology, hosted by voice tech expert Dave, with over 20 years of industry experience. In this episode, Dave dives into a hot topic in the voice AI space: How human should your AI sound?…

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When Should Your Voice Bot Transfer to a Human? 6:03

5M ago6:03

6:03

"Just ask Dave send him a text" Welcome to AI Voice Bot, your go-to podcast for all things AI voice technology—hosted by Dave, a voice tech veteran with 20+ years in the industry. In this episode, we dive deep into a surprising insight: 89% of customers prefer when bots smoothly hand off to humans over starting with a human right away. Why? It’s al…

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Not All Voice Bots Are Created Equal 6:11

5M ago6:11

6:11

"Just ask Dave send him a text" Not All Voice Bots Are Created Equal In this episode of the AI Voice Bot Podcast, host Dave—a veteran with over 20 years in the voice tech industry—dives deep into the massive performance gap between off-the-shelf and custom-designed AI voice bots. After a frustrating attempt to reschedule a doctor’s appointment usin…

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How to Measure Voice Bot Success 5:01

5M ago5:01

5:01

"Just ask Dave send him a text" “How to Measure Voice Bot Success” In this episode of the AI Voice Bot Podcast, host Dave—a veteran voice tech expert with over 20 years in the industry—dives into the surprisingly complex world of measuring voice bot performance. While voice bots handle over 2 billion customer interactions daily, most companies stil…

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5 Mistakes Companies Keep Making With Voice Bots 5:58

5M ago5:58

5:58

"Just ask Dave send him a text" “5 Mistakes Companies Keep Making With Voice Bots” In this episode of the AI Voice Bot Podcast, host Dave, a seasoned voice tech expert with over 20 years in the industry, dives into the frustrating reality of AI voice bots — and why nearly 40% of users admit to yelling at them. He breaks down the five most common (a…

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voice v text 6:04

5M ago6:04

6:04

"Just ask Dave send him a text" Voice Bot vs. Chatbot: What’s the Real Difference? In this episode of the AI Voice Bot Podcast, Dave breaks down one of the most common questions in the world of automation: What’s the difference between a voice bot and a chatbot? You’ll learn: How each bot works behind the scenes When to use a chatbot vs. a voice bo…

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tokens 5:58

5M ago5:58

5:58

"Just ask Dave send him a text" What Are Tokens (and Why You Should Care About Airtime Too)? In this episode of the AI Voice Bot Podcast, Dave breaks down two key concepts that every voice bot builder and user should understand: tokens and airtime. 🔡 What’s a token? 📞 What’s airtime? 💡 How do they affect your costs? Whether you're building your fir…