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Call Center Technology Podcasts

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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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Network Break

Packet Pushers

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Network Break keeps you informed with fast, focused analysis of IT news, products, tech trends, and business outcomes. Blending sharp commentary with a touch of humor, hosts Drew Conry-Murray & Johna Till Johnson sift through the weekly landslide of press announcements, product launches, financial reports, and marketing decks to find the stories worth talking about. You come away with the information and context to make smart decisions in your organization and career … all in the span of a ( ...
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Are you an entrepreneur building a technology company and looking to grow fast? In 10 minutes or less, this show teaches and inspires entrepreneurs to build better companies by tapping some of the smartest technology, entrepreneurial and business minds from Pittsburgh's technology and innovation ecosystem. Produced by the Pittsburgh Technology Council, get weekly tech insights, trends and inspiration to keep you on track or open up new business Possibilities. And if you have a little extra t ...
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CX In The Wild

Dennis Wakabayashi

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"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide. Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, a ...
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Welcome to Uncanny Valley—an insider look at the people, power, and influence of Silicon Valley—where each week, WIRED’s writers and editors bring you original reporting and analysis about some of the biggest stories in tech. On Thursdays, WIRED’s Global Editorial Director Katie Drummond is joined by Lauren Goode and Michael Calore to break down a recent story or phenomena bubbling up in Silicon Valley and explain its influence on our daily lives. And on Fridays, WIRED’s Zoë Schiffer has an ...
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On Cleaning Is Essential, a podcast brought to you by ISSA – The Worldwide Cleaning Industry Association you will receive insightful news and engaging conversations with business and political leaders about the top issues impacting the cleaning industry. Join your host John Nothdurft, ISSA’s Director of Government Affairs as we dive into conversations about the industry, emerging trends, innovations, legislation, regulations, and personal interest stories. Tune in regularly to find out what’ ...
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The Contractors Toolbox Podcast from Certified Contractors Network (CCN) is conversations with experts in the contracting industry. We talk about best practices for scaling a successful home improvement contracting company. We'd love for you to join us at contractors.net
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🎙️ Welcome to Senior Housing Unfiltered Senior Housing Unfiltered is where the future of senior living takes center stage—unvarnished, unscripted, and unapologetically bold. Hosted by Tod Petty and co-hosted by Deionte Meredith-Davis, this podcast is a dynamic platform spotlighting the trailblazers, innovators, and unsung heroes revolutionizing the senior housing industry. In an era where aging is being redefined, we engage in candid conversations with a diverse array of voices—from entrepre ...
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In today’s episode, Zoë is joined by WIRED’s Leah Feiger to discuss the top stories you need to know about this week — from Zuckerberg’s illegal school to the repercussions behind the recent pardoning of Changpeng Zhao, Binance’s ex-CEO. Then, Zoë and Leah discuss how fandom on the internet played a key tole in this week’s election results. Learn a…
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Chatter about an AI bubble has been everywhere lately, and top tech companies like Google, Meta, and Microsoft have doubled down on their AI investments for 2026. But how have analysts in the past accurately identified forming tech bubbles? Mike and Lauren sit down with WIRED contributor and author of the newsletter Blood in the Machine Brian Merch…
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Send us a text From Dubai, a new generation of CX leaders is shaping the future with people, culture, and purpose at the core. In this episode of CX in the Wild, we sit down with Ahmed Hatem, Customer Experience Manager at e& enterprise, to explore why customer happiness is more than a metric. Ahmed represents the rising wave of leaders who see cus…
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Katie catches up with fellow journalist and podcast host, Kara Swisher to talk about interviewing arrogant pricks, the power of negging and who would play her in a movie. And she tells Katie if she had to she would rather work for Sam Altman over Mark Zuckerberg. Join WIRED’s best and brightest on Uncanny Valley as they dissect the collision of tec…
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Take a Network Break! We start with some educational content on Small Modular Nuclear Reactors, and sound the alarm about a sandbox escape affecting the Firefox browser. On the news front, a DNS issue triggers a major Azure outage that affected numerous services and caused problems around the globe, Palo Alto Networks announces enhancements to... R…
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What can earning a black belt in karate teach you about running a startup? CGI's Manoj Mishra shares how discipline, quiet confidence, and servant leadership form the backbone of strong leadership — in business and beyond. Manoj joined TechVibe Radio to dive deep on how his journey to a black belt informed his leadership and being a better human. I…
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Netflix is seemingly stepping away from touch-screen mobile games by partnering with DON'T NOD (Life is Strange) to develop titles, potentially based on their top IP. Meanwhile, Nintendo shocked the community with a major, free update for Animal Crossing: New Horizons years after its final patch, bringing new features and full Switch 2 functionalit…
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A shocking $2 billion market crash in Counter-Strike 2 (CS2), where the value of ultra-rare cosmetic skins has plummeted. Plus, Masahiro Sakurai unveiled new features for Kirby Air Ride 2, including the Road Trip challenge mode and the Top Ride top-down racer supporting up to eight players. Learn more about your ad choices. Visit podcastchoices.com…
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What if your AI could help you live well — not just work better? In this episode of TechVibe, host Jonathan Kersting talks with Mike Hruska, founder of Baryons, about how his new AI platform is redefining what it means to flourish in life and work. After two decades leading Problem Solutions, Hruska's latest venture uses voice-based, human-first te…
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In today’s episode, WIRED’s Brian Barrett is joined by Leah Feiger to run through five stories that you need to know about this week — from the release of Grokipedia to real estate entering its AI slop era. Then, Brian and Leah dive into why the promise of a tech-forward school in Texas with software instead of teachers fell apart. Learn about your…
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Send us a text In this episode, DK Hammonds sits down with Pastor Raymond Chang, a prophetic voice and president of the Asian American Christian Collaborative. Having lived and served on five continents, Pastor Chang brings a global perspective to some of today’s most pressing conversations on race, justice, and discipleship. Together, they explore…
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Last week, the US Justice Department published an indictment involving NBA stars and members of the mob for allegedly running a network of rigged gambling games. One of their rigging tactics was a manipulation of a Deckmate 2 automatic shuffling machine — almost identical to the one WIRED’s Andy Greenberg and his hacking crew executed using the sam…
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The Atlantic CEO’s new book, The Running Ground, examines his complicated relationship with the sport. Nicholas Thompson, former WIRED editor, talks to Katie about the ways tech is helping him become a better runner. Join WIRED’s best and brightest on Uncanny Valley as they dissect the collision of tech, politics, finance, and business, from Alexis…
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TikTok and Meta face scrutiny from the European Commission for allegedly violating the Digital Services Act (DSA). The law aims to curb harmful content and requires platforms to provide data access to EU researchers, which both companies are accused of failing to do. Learn more about your ad choices. Visit podcastchoices.com/adchoices…
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Take a Network Break! Companies spying on…I mean, monitoring…their employees via software called WorkExaminer should be aware of a login bypass that needs to be locked down. On the news front, we opine on whether it’s worth trying to design your way around AWS outages, and speculate on the prospects of a new Ethernet switch... Read more »…
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What if the next breakthrough in AI doesn't come from a giant data center or another LLM, but from a small Pittsburgh startup that's building artificial intelligence modeled on the human brain? Hit PLAY to hear from Chris Paradise and Nick Retos of Digital Dynamics AI—two founders chasing an idea that could redefine what AI is capable of. In just a…
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FOX on Games recaps the biggest announcements from Fallout Day: Bethesda celebrated 10 years of Fallout 4 by confirming its re-release with all DLC. Additionally, Obsidian Entertainment joined the stream to announce a 15th Anniversary Bundle for Fallout: New Vegas, perfectly timed to align with the Fallout TV show's second season, which heads to th…
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A shocking security failure at TwitchCon 2025 after popular streamer and cosplayer Emiru (Emily Beth Schunk) was physically assaulted on-stage. Plus, we analyze the controversial reaction from Twitch CEO Dan Clancy, who blamed "society" for the incident while promising to strengthen security. Learn more about your ad choices. Visit podcastchoices.c…
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In today’s episode, Zoë is joined by WIRED’s Louise Matsakis to run through five stories that you need to know about this week — from how SEO is changing in the era of AI, to how frogs became a protest symbol. Then, why some people have been filing complaints to the FTC about ChatGPT, arguing it has led them to AI psychosis and pleading the agency …
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