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Call Center Technology Podcasts

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Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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Hard Fork

The New York Times

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“Hard Fork” is a show about the future that’s already here. Each week, journalists Kevin Roose and Casey Newton explore and make sense of the latest in the rapidly changing world of tech. Subscribe today at nytimes.com/podcasts or on Apple Podcasts and Spotify. You can also subscribe via your favorite podcast app here https://www.nytimes.com/activate-access/audio?source=podcatcher. For more podcasts and narrated articles, download The New York Times app at nytimes.com/app.
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The Dynamist

Foundation for American Innovation

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The Dynamist, a podcast by the Foundation for American Innovation, brings together the most important thinkers and doers to discuss the future of technology, governance, and innovation. The Dynamist is hosted by Evan Swarztrauber, former Policy Advisor at the Federal Communications Commission. Subscribe now!
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Call It Like I See It

James Keys, Tunde Ogunlana

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Call It Like I See It proves that news and social commentary does not have to be manipulative or sensationalist to be interesting, so join hosts James Keys and Tunde Ogunlana as they take a weekly look at notable news stories, opinion pieces, or products of our culture and break down what they see.
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Welcome to Uncanny Valley—an insider look at the people, power, and influence of Silicon Valley—where each week, WIRED’s writers and editors bring you original reporting and analysis about some of the biggest stories in tech. On Tuesdays, WIRED’s Global Editorial Director Katie Drummond sits down with influential figures in culture, politics, business, science, and beyond for a discussion captured through the WIRED lens. On Thursdays, Lauren Goode and Michael Calore to break down a recent st ...
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"Closer Look with Rose Scott" brings you the issues that impact where we live, how we interact, and how we can all thrive. It’s not just about Atlanta; it’s a program for Atlanta. Rose connects with community leaders, CEOs, policymakers, and people who don't often get a platform, and she brings you in on the conversation.
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Taking the Temperature on HVACR

Danfoss Climate Solutions

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Tune in to the best podcast in the cooling industry. Join host Jamie Kitchen who will cover a wide range of HVAC-R topics, from hands-on tips to general industry trends. You’ll learn how to save time on startup & commissioning, reduce call backs and get the best performance from a system. Want to find out if your airflow is correct or how to determinet quickly? You’ve come to the right place.
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The Schumacher Lectures

The Schumacher Center for a New Economics

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The 1st Annual E. F. Schumacher Lectures of October 1981 emphasized the importance of vibrant regional economies at a time when the focus of the nation was on an expanding global economy. Much has happened since then. The promise of the global economy has faded in face of ever greater wealth disparity and environmental degradation. There is growing interest in building a new economy that is just and recognizes planetary limits. The speakers of the Schumacher Lecture Series continue to be at ...
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The Campaign Trend Podcast brings you into conversation with professionals who drive the business of Politics. Hosted by Eric Wilson, Executive Director of the Center for Campaign Innovation. Visit CampaignTrend.com/podcast for more.
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On Cleaning Is Essential, a podcast brought to you by ISSA – The Worldwide Cleaning Industry Association you will receive insightful news and engaging conversations with business and political leaders about the top issues impacting the cleaning industry. Join your host John Nothdurft, ISSA’s Director of Government Affairs as we dive into conversations about the industry, emerging trends, innovations, legislation, regulations, and personal interest stories. Tune in regularly to find out what’ ...
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The Contractors Toolbox Podcast from Certified Contractors Network (CCN) is conversations with experts in the contracting industry. We talk about best practices for scaling a successful home improvement contracting company. We'd love for you to join us at contractors.net
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🎙️ Welcome to Senior Housing Unfiltered Senior Housing Unfiltered is where the future of senior living takes center stage—unvarnished, unscripted, and unapologetically bold. Hosted by Tod Petty and co-hosted by Deionte Meredith-Davis, this podcast is a dynamic platform spotlighting the trailblazers, innovators, and unsung heroes revolutionizing the senior housing industry. In an era where aging is being redefined, we engage in candid conversations with a diverse array of voices—from entrepre ...
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Scam Rangers

Ayelet Biger-Levin

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Scam Rangers - A podcast about the human side of fraud and the people who are on a mission to protect us. We will hear from activists, researchers, prosecutors, human trafficking experts and other advocates, telling the story of scams and scam victims from their perspectives. Most importantly - we can learn what we can do about it. If you are enjoying this show, subscribe, and follow me on LinkedIn for more information and news about online scams: https://www.linkedin.com/in/ayelet-biger-levin/
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James Keys and Tunde Ogunlana discuss the so called “insect apocalypse,” and try to make sense of the fact that bugs are disappearing all over the planet at an alarming rate (1:01). The guys then react to a recent discovery of a black mold near Chernobyl that appears to have evolved to be feeding off ionizing radiation. (23:15). A looming 'insect a…
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Register free at https://brightu.com to watch the full Absolute Healing stream - Radical Healing and AI in Media (0:10) - Human Slop vs. AI-Generated Content (3:53) - The Age of Human Slop and AI Advancements (8:26) - Robotics and Autonomous Vehicles (16:06) - Silver Market and COMEX Margin Requirements (35:28) - Fraud in the Somali Community in Mi…
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Kevin recently joined the hosts of The Wirecutter Show for a conversation about the A.I. products he’s using, strategies to make chatbots work better and his beloved robot vacuums Bruce Roose and Bruce Roose Deuce. It’s a conversation we think Hard Fork listeners will enjoy. We’ll be back in your feeds with our annual tech resolutions episode on Fr…
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- Silver Market Analysis and Industrial Demand (0:00) - Potential Systemic Failures in the Financial System (5:27) - Impact of Silver Price Movements on the Economy (15:52) - Automation and Job Market Trends (32:36) - Technological Advancements and Human Cognition (45:27) - AI and the Future of Work (45:47) - The Role of AI in Decentralizing Power …
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- Silver Price Surge and Market Dynamics (0:11) - Impact of Industrial Demand and Market Fraud (2:49) - Geopolitical Implications and Market Control (6:06) - European Leadership and Free Speech (9:49) - Trump's Strategy and the Future of the EU (11:50) - Silver Price Predictions and Market Trends (19:47) - Educational Reform and Self-Reliance (20:0…
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The leaders of the biggest A.I. labs argue that artificial intelligence will usher in a new era of scientific discovery, which will help us cure diseases and accelerate our ability to address the climate crisis. But what has A.I. actually done for science so far? To understand, we asked Sam Rodriques, a scientist turned technologist who is developi…
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- Christmas Eve Edition and Personal Digital Library Update (0:10) - Improvements in Search Function and AI Engine (1:09) - Upgrades and Future Features (3:53) - Citations and Contributions from Major Publishers (8:02) - Advanced Content Influence and AI Engagement (11:43) - Special Report on 2026 Predictions (23:51) - Impact of AI on the Economy a…
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James Keys and Tunde Ogunlana discuss MacKenzie Scott, the ex-wife of Jeff Bezos, and the staggering amounts she has donated to charitable causes not just in 2025 but also since 2019, consider whether this level of philanthropy is needed now with how much wealth disparity has grown, and discuss how the pillars in the American system that brought ab…
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The operators of Mary Mac's Tea Room can’t imagine Atlanta without the iconic eatery. The Midtown Atlanta staple is known for its origin story, as well as its classic Southern dishes, like fried chicken and collard greens. It’s a sought-after gathering place for Georgians as well as tourists, celebrities, and political dignitaries visiting from all…
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In the final Scam Rangers episode of 2025, Ayelet Biger-Levin is joined by industry veteran Ken Palla for a deep year-in-review of the global scam prevention landscape. This conversation examines what actually happened in 2025 across regulation, enforcement, and industry action, and why 2026 must move decisively from research and recommendations to…
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- Christmas Song and Brighteon Updates (0:10) - Samsung's Solid State Battery Technology (7:26) - Silver Demand and Market Dynamics (34:45) - Industrial and Monetary Drivers of Silver Demand (1:01:36) - Silver Market Trends and Future Outlook (1:11:21) - Silver's Surge and Market Dynamics (1:20:25) - Economic and Market Factors Driving Silver Deman…
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Netflix CTO Elizabeth Stone is an anomaly. Instead of coding, she spent her twenties getting a PhD in economics. She quietly rose through the ranks in Silicon Valley and is now responsible for leading Netflix’s technology push towards live programming. In this candid conversation, Stone discusses the value of failure, the power behind genuine curio…
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In 2025, tech policy felt like everything happened everywhere at once. Google lost two antitrust cases but avoided a breakup. Meta won its case entirely. The SEC went from suing crypto companies to dropping every major enforcement action. Net neutrality died—again—this time probably for good. TikTok got banned, then unbanned, then re-banned, then s…
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In this episode of Taking the Temperature on HVAC/R, host Jamie Kitchen talks with Jason Kollman (Danfoss Turbocor®) about what makes oil-free, magnetic-bearing centrifugal compressors unique—from Turbocor’s origins to how the “computer-like” compressor design delivers high efficiency, stable performance over time, and low maintenance. They cover r…
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It’s been quite a year in politics. President Donald Trump began his second term in the White House with a flurry of executive orders. These actions included efforts to shrink several federal agencies, resulting in funding cuts and massive layoffs. The year was plagued by ongoing political conflict, an aggressive, nationwide crackdown on immigratio…
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- Gold Prices and Brightelearn.ai Updates (0:09) - AI and Human Intelligence (3:33) - AI and Future Technological Advancements (7:56) - Economic and Political Predictions (51:39) - Brightelearn.ai Features and Author Tools (52:39) - Critique of AI Experts and Future Predictions (1:13:34) - Support for Brightelearn.ai and Health Ranger Store (1:13:5…
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- Decentralized TV Show Preview and Interview Highlights (0:10) - Vibe Coding Demonstration and Book Project (3:10) - Improved Search Feature and Download Capability (8:10) - Special Report: How Open Source AI Can End Statism (9:33) - Critique of Government and the Role of AI (43:44) - The Future of AI and Human Freedom (1:10:09) - Decentralization…
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This week, iRobot, the pioneering American robotics company behind the Roomba, filed for bankruptcy and announced that it would be taken over by its Chinese creditor. Colin Angle, a co-founder and a former longtime chief executive of the company, joins us to explain why the company lost its market dominance and what America should do to protect its…
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For better or for worse, this year had it all — from the AI industry shaping the global economy and our lives, to the so-called Department of Government Efficiency (DOGE) taking over U.S federal agencies under Elon Musk’s leadership. In today’s episode, Zoë and WIRED’s executive editor Brian Barrett get together to reflect on some of this year’s ke…
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The transportation advocates with Propel ATL return to “Closer Look” with their latest report, which reveals deaths from vehicular crashes outpaced homicides in metro Atlanta in 2024. Propel ATL Executive Director Rebecca Serna joins the program to detail the data in "The Human Cost of Mobility". We’re also joined by a local daughter who lost her f…
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- Murder of Nuno Lori Loreiro and Implications for Fusion Energy (0:10) - Energy Crisis in the US and Global Competition (3:33) - China's Energy Advantages and US Vulnerabilities (5:54) - Literacy Crisis in the US and Its Implications (9:44) - Brighteon Books and AI-Generated Content (18:31) - Gold and Silver Price Trends and Geopolitical Implicati…
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As the year draws to an end, Mike and Lauren have some news to share with listeners. But first, they head over to the pool to unwind and reflect on what they’ll be watching for in the tech space this upcoming year, and what they think should stay behind. Articles mentioned in this episode: OpenAI's Big Bet That Jony Ive Can Make AI Hardware Work | …
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Amid the national immigration crackdown under the Trump administration, family members of an Atlanta-area rapper have decided to self-deport. We hear from Victor Marachi. He shares how the unfolding situation is affecting his artistic work and upcoming album. Plus, a history-making move is coming for The Atlanta Journal-Constitution. After 157 year…
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Send us a text This episode is my AI Christmas wish list for CCaaS. Not toys. Not buzzwords. The real AI tools contact centers should already have but don’t. Everyone is focused on making AI talk to customers. That’s missing the point. AI in CX isn’t supposed to just talk. It’s supposed to run the contact center. I break down the biggest opportunit…
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- Introduction and Interview Setup (0:10) - China's Technological Dominance (2:28) - Brighteon.ai's Growth and Challenges (4:27) - AI Hallucinations and Brighteon.ai's Solution (11:35) - Future of AI and Technological Advancements (14:48) - Gold and Silver Market Analysis (55:15) - Conclusion and Call to Action (1:19:11) - Brightelearn.ai Book Crea…
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Have a question, comment, idea or suggestion? Send us a text. What happens when a poker champion with $3 million in tournament winnings pivots to political texting? You get Phil Gordon, founder of Prompt.io, dropping wisdom on selective aggression, ethical influence, and why your campaign texts might be getting ignored. Whether you're managing a 50…
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James Keys and Tunde Ogunlana discuss the ongoing professionalization of college sports in light of the recently announced deal between University of Utah and the private equity firm Otro Capital of New York that is reportedly worth hundreds of millions of dollars. The guys also discuss how the fall of former Michigan football coach Sherrone Moore …
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The “Closer Look” team closes out 2025’s series of live coffee shop broadcasts with Coffee & Cocoa Conversations at Sidecar Coffee in Chamblee, Georgia. In a year that saw hardships for many communities, program host Rose Scott focuses on the people who make it their job to bring joy - Santa Rick & Mrs. Claus, Santa D. Sinclair, and Santa Bradley w…
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- Australian Chef Pete Evans and His Ban from TV (0:10) - Covid-19 Vaccines and Children's Health Defense Group (3:11) - Robert F Kennedy Jr and Black Box Warnings (4:49) - Former Pfizer VP Michael Yeadon's Testimony (7:49) - The Role of the Vaccine Industry and Global Censorship (18:47) - Rob Reiner's Death and the Power of Words (23:47) - Update …
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The head of Amazon Web Services has big plans to offer AI tools to businesses, but says that replacing coders with AI is “a non-starter for anyone who's trying to build a long-term company.” Katie sits down to discuss German's vision, and why Amazon could be a dark horse in the AI race. Join WIRED’s best and brightest on Uncanny Valley as they diss…
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