Best Call Center Technology Podcasts (2025)

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168 - Marital Affair Recovery God's Way: Beauty Beyond Betrayal (w/ Lisa Limehouse) 1:22:52

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2h ago1:22:52

1:22:52

Lisa Limehouse helps women and couples find hope and healing from the devastation of marital betrayal. Through her non-profit, Beauty Beyond Betrayal, she has helped hundreds of couples redeem their relationship and restore what was broken. In this conversation with host, Joey Svendsen, Lisa shares her own stories of being betrayed, but also of bei…

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Redefining Work, Community and AI-Driven Value 40:17

5h ago40:17

40:17

Send us a text Boris Petrovitch Njegosh, founder of R GENERATION, shares how the rise of remote work, AI and digital nomadism is transforming both business and life. From leading design thinking projects for global brands to helping small companies harness AI strategies, Boris has embraced agility over long-term planning and shown how small, fast c…

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167 - Suffering, Fruit of the Spirit and the Intricacies of Worship Services (w/ Tara Banks) 1:10:06

1h ago1:10:06

1:10:06

Long time Worship Pastor, Tara Banks has experienced the most difficult year of her life. In this episode she shares her story of God's faithfulness and describes her grateful heart despite the immense suffering. Through it all, Tara wrote a book called Finding Everyday Fruit: Discover and Develop a Life Formed by the Fruit of the Spirit. With host…

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Ben Chiriboga (Nexl) on Legal Tech, Innovation, and the Future of Law 34:50

4h ago34:50

34:50

A conversation with Ben Chiriboga, Chief Growth Officer at legal CRM company Nexl and host of the This Legal Life podcast. Ben shares his journey from a litigator to a legal tech innovator. He recounts how an early e-discovery tool using natural language processing completed in six hours what had taken him six months, leading to an epiphany about t…

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Digital Detox (Part 3 of 3): Joel and Kelly Delph 1:07:22

5h ago1:07:22

1:07:22

Pastor Joel Delph and his wife, Kelly, join Lynne Stroy and Joey Svendsen to close out this mini-podcast series that coincides with the Seacoast message series, Digital Detox. The four reflect on Joel’s message, Learning to Live Free, that highlighted smartphones as useful tools but terrible masters. Joel emphasizes that “not everything given to us…

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166 - When You Were at The World Trade Center on 9/11 and Your Life is Never the Same 1:05:21

3h ago1:05:21

1:05:21

Dennis LaCosta, who attends Seacoast Church, was in the World Trade Center at the time of impact; and mentally and physically, he'll never be the same. On this episode, Dennis recounts that dreadful day with painful, personal recollections. No stranger to suffering, Dennis also shares about a childhood injury that almost took his life. Dennis repor…

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Four Voices Every CX Leader Must Listen To 22:34

3d ago22:34

22:34

Send us a text On this episode of CX in the Wild, we sit down with Manuela Doutel Haghighi, Director of Global Customer Experience and Success at Microsoft. With experience spanning continents and industries, Manuela shares how organizations can move beyond generic talk about CX to real-world practices that deliver measurable impact. From shifting …

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Digital Detox (Part 2 of 3): Josh and Katie Walters 1:12:47

16d ago1:12:47

1:12:47

Pastor Josh Walters is joined by his wife, Katie Walters, and friends Lynne Stroy and Joey Svendsen to continue the conversation from Josh’s message, “Getting off the Digital Treadmill” (Part 2 of the Digital Detox message series). The heart of the discussion centers on the freedom and life-giving benefits of breaking unhealthy digital habits—espec…

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From Heritage to Horizon: Why Brands Must Evolve 59:27

7d ago59:27

59:27

Send us a text Rebranding is not about changing colors or updating a logo. It is a decisive move to align with the future. In this episode of CX in the Wild, our guest Peter Guirguis joins us to explore how brand evolution fuels growth, builds emotional connection, and positions organizations to succeed in a shifting marketplace. From global brands…

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165 - An Ancient Love That's So Kind, It’s Freaking Me Out (w/ John Mark McMillan and Zach Bolen of "Citizens") 1:06:26

22d ago1:06:26

1:06:26

Currently on tour together, John Mark McMillan and Zach Bolen (frontman of the band Citizens) join the podcast to discuss faith, life on the road, songwriting, personal testimonies, and what being real with God looks and feels like to them. Many people interact with their songs as "worship tunes," but they don’t fit the Contemporary Christian Music…

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Do What the Bots Cannot: How AI Is Reshaping Legal Marketing, Data Analysis and Biz Dev, But Not the Human Connection (Gyi Tsakalakis, AttorneySync) 36:54

27d ago36:54

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We welcome back legal marketing expert Gyi Tsakalakis, President of AttorneySync and host of the Lunch Hour Legal Marketing podcast. Five years after Gyi’s first appearance on Technically Legal, he discusses the dramatic shifts in digital marketing for law firms, driven largely by the rise of artificial intelligence. Gyi highlights how AI is changi…

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Digital Detox (Part 1 of 3): Personal Reflections About Technology from Generation X and Generation Z 57:55

16d ago57:55

57:55

Tomelex Copeland and Joey Svendsen represent Generation X in this first discussion of a 3-part bonus series, "Digital Detox," coinciding with the current teaching series on the weekends at Seacoast Church. They are joined by Mena Fox and Braden Sutton, both representing Generation Z, also bringing their take on society's relationship with smartphon…

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164 - Losing a Parent With No Regrets is "Good Grief." 46:52

21d ago46:52

46:52

Host, Joey Svendsen lost his dad unexpectedly over the summer. On this episode, he is joined by three friends and fellow Seacoast staff as he shares what it was like to lose his father. He also describes what felt like supernatural activity right before his dad passed away in the hospital. Joey articulates the current state of his heart and counts …

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Building Future Innovators Through Play 45:03

30d ago45:03

45:03

Send us a text Filipe Ramos, CEO of Science4you, brings a powerful perspective on how play can drive the skills needed for tomorrow’s world. His approach combines STEM learning, creativity, and family connection to create products that go beyond entertainment, shaping problem solvers who will thrive in the decades ahead. The discussion explores how…

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163 - Missing Seacoast and Defining One's Calling w/ Robbie Madison 1:03:18

24d ago1:03:18

1:03:18

Tuning in from Houston, Texas, Robbie Madison, a former Seacoast worship leader, catches up with friends and hosts, Jack, Joey, and Lynne. Before moving to work in ministry for the NFL’s Houston Texans, Robbie served in several capacities at Seacoast, including missions, youth, and leading worship at multiple campuses. On this episode, Joey and Rob…

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Keep Call Centers In America Act- The Truth 15:18

23d ago15:18

15:18

Send us a text In this episode, we dig into the Keep Call Centers in America Act and uncover the truth behind the headlines. On the surface, it sounds like a patriotic move to keep jobs here in the U.S., but when you look closer, the story gets more complicated. We break down what the bill actually says, how it could affect American contact centers…

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Story Protocol: Building a Modern IP Infrastructure and Protecting Creators in the AI Age (Andrea Muttoni - President Story Foundation) 39:55

1M ago39:55

39:55

This episode features a conversation with Andrea Muttoni, President of Story Protocol. The discussion explores how blockchain technology is being used as a foundational infrastructure for intellectual property (IP), aiming to simplify and modernize the process of registration, licensing, and monetization for creators and IP owners. Muttoni details …

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162 - The Absence of Struggle Isn't the Win (Mental Health w/ Toby Slough) 57:01

1M ago57:01

57:01

Toby Slough has learned to find peace through the storms. In 1988, Toby was diagnosed with a panic and anxiety disorder, but rather than let it wreck his faith, God birthed a desire in his heart to see more people find peace and wholeness in their mental health. Toby and his wife founded Goby Ministries to provide books and resources that reframe t…

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161 - Pain, Empathy and Racial Conflict 41:01

1M ago41:01

41:01

[This episode was originally released as "patron-only" content. Listen to Episode 137 to hear where 100% of your support goes to, if you become a patron] Can we fully empathize with someone when we haven’t walked in their shoes? When Joey received a call from a friend who tragically lost her son, he asked himself, “What if it was my son?”—a way of …

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The Quiet Revolution Reshaping Call Center Strategy 32:56

1M ago32:56

32:56

Send us a text Trevor Clark, founder and CEO of ShyftOff, joins CX in the Wild to talk about what’s really happening at the intersection of entrepreneurship, workforce evolution, and the contact center of the future. With a platform that’s been called the “Uber Black for call centers,” ShyftOff is bringing flexibility, performance, and cost efficie…

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Safety in the Summer (Part 9 of 9) 1:01:33

2M ago1:01:33

1:01:33

[Happy Summer and hope you enjoy our 9-part summer series, Seacoast Podcast's "In the Summer." For the next 9 weeks, we'll do deeper dives on very particular subject area that in many cases are very unique subject area for this podcast. As the summer brings a unique season of hopefully relaxation and peace to your life, we're delivering to you some…

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From Metrics to Meaning: The CX Signal Brands Keep Missing 50:42

2M ago50:42

50:42

Send us a text In this episode of CX in the Wild, we catch up with Anuj Bhalla, founder and CEO of serviceMob, live from Las Vegas at Customer Contact Week. This conversation goes beyond surface-level talk about CX metrics and dives straight into the reality many businesses are facing. They're flying blind when it comes to understanding their custo…

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Nelson Rosario on Decentralized AI: An Alternative to Big Tech or a Complimentary Approach? 27:17

2M ago27:17

27:17

Crypto lawyer Nelson Rosario returns to the show to discuss the evolving landscape of decentralized AI and his role as General Counsel for the the Advanced AI Society (formerly known as the Decentralized AI Society), an association focused on engineering best practices, advocating for policy, fostering community, and enabling capital formation for …

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More Time for Video Games in the Summer (Part 8 of 9) 1:10:31

2M ago1:10:31

1:10:31

[Happy Summer and hope you enjoy our 9-part summer series, Seacoast Podcast's "In the Summer." For the next 9 weeks, we'll do deeper dives on very particular subject area that in many cases are very unique subject area for this podcast. As the summer brings a unique season of hopefully relaxation and peace to your life, we're delivering to you some…

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Snakes and Gators in the Summer (Part 7 of 9) 50:52

2M ago50:52

50:52

[Happy Summer and hope you enjoy our 9-part summer series, Seacoast Podcast's "In the Summer." For the next 9 weeks, we'll do deeper dives on very particular subject area that in many cases are very unique subject area for this podcast. As the summer brings a unique season of hopefully relaxation and peace to your life, we're delivering to you some…

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The "Blueprint” for Authenticity: How Official AI Protects Image and Likeness in the Digital Age (Dave Siegfried, CEO) 25:19

3M ago25:19

25:19

In this episode, Dave Siegfried discusses the company he heads, Official AI -- a company focused on helping its customers create and verify authentic AI content. Siegfried, a "recovering accountant" with a background in tech and media licensing, discusses his journey from co-founding Audiosocket, a music licensing platform, to addressing challenges…

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Bathing Suits in the Summer (Part 6 of 9) 1:11:18

2M ago1:11:18

1:11:18

[Happy Summer and hope you enjoy our 9-part summer series, Seacoast Podcast's "In the Summer." For the next 9 weeks, we'll do deeper dives on very particular subject area that in many cases are very unique subject area for this podcast. As the summer brings a unique season of hopefully relaxation and peace to your life, we're delivering to you some…

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Keeping CX Human in an AI-Driven World 27:50

3M ago27:50

27:50

Send us a text In this episode of CX in the Wild, we sit down with Raj Sivasubramanian, Vice President at QuestionPro and one of the boldest thinkers in customer experience today. QuestionPro has been with us from the early days, innovative, collaborative, and courageous enough to support this global journey as we explore the real stories shaping m…

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Church Catching Up With Artificial Intelligence in the Summer (Part 5 of 9) 58:54

2M ago58:54

58:54

[Happy Summer and hope you enjoy our 9-part summer series, Seacoast Podcast's "In the Summer." For the next 9 weeks, we'll do deeper dives on very particular subject area that in many cases are very unique subject area for this podcast. As the summer brings a unique season of hopefully relaxation and peace to your life, we're delivering to you some…

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From Minutes to Moments: Rethinking Voice in the AI Era 23:58

3M ago23:58

23:58

Send us a text From compliance to connection: navigating global voice isn’t for the faint of heart. We sat down with Mike Kaplan, CMO of Avoxi, to explore how a lean, globally distributed team is transforming voice into a competitive advantage for contact centers worldwide. With over 20 years of evolution behind the brand, Avoxy has emerged as a vi…

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Inside NiCE: Strategy, AI, and the Future of CX- Special Episode from NiCE Interactions 14:57

3M ago14:57

14:57

Send us a text This episode sounds as good as it gets — huge thanks to Christopher Irwin-Dudek, VP of Marketing Communications at NICE, for joining me. We dive into a wide-ranging conversation covering: The new leadership vision at NICE and what it means for the future Whether NICE sees itself as a CCaaS platform, an AI powerhouse, or both The evol…

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How a Start-Up's Legal Bills Led to Spellbook, an AI Co-Pilot for Transactional Lawyers (Scott Stevenson - Co-Founder) 29:40

3M ago29:40

29:40

This episode is a conversation with Spellbook co-founder Scott Stevenson about intersection of technology and creativity. Spellbook is a AI contract co-pilot for transactional lawyers that plugs into Microsoft Word. Despite founding a legal technology company, Scott is not a lawyer but is computer engineer by training. As a kid Scott was into video…

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Drinking Alcohol in the Summer (Part 4 of 9) 1:08:22

3M ago1:08:22

1:08:22

[Happy Summer and hope you enjoy our 9-part summer series, Seacoast Podcast's "In the Summer." For the next 9 weeks, we'll do deeper dives on very particular subject area that in many cases are very unique subject area for this podcast. As the summer brings a unique season of hopefully relaxation and peace to your life, we're delivering to you some…

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Being a Man in the Summer (Part 3 of 9) 1:10:35

3M ago1:10:35

1:10:35

[Happy Summer and hope you enjoy our 9-part summer series, Seacoast Podcast's "In the Summer." For the next 9 weeks, we'll do deeper dives on very particular subject area that in many cases are very unique subject area for this podcast. As the summer brings a unique season of hopefully relaxation and peace to your life, we're delivering to you some…

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How a Virginia Roofing Company Used AI Technology to Increase Its Lead Set Rate to Over 90% 34:57

3M ago34:57

34:57

In this episode, CCN Director of Member & Partner Experience Drew Barto is joined by Roofing and More Marketing Manager Sawyer Guinn to discuss the impact a CCN Membership has had on him and to learn how Roofing and More is using AI in its business. Sawyer reveals a troubling decrease in set rate at the beginning of 2025 and what actions he took to…

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Minerva 26 CEO Kelly Twigger on Leading E-Discovery into the AI Age 38:42

3M ago38:42

38:42

A conversation with Kelly Twigger, an E-Discovery veteran and founder of ESI Attorneys and Minerva26. Kelly shares her journey into E-Discovery, stemming from the first-ever ABA event on the topic in the early 2000s, and the rapid evolution of case law and technology that led her to develop E-Discovery Assistant which has now been rebranded Minerva…

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A Tragedy that Happened in the Summer (Part 2 of 9) 47:33

3M ago47:33

47:33

[Happy Summer! For the next 9 weeks, we'll dive deep into specific topics that in many cases are very unique—even for the Seacoast Podcast. This 9-part summer series—In the Summer, will deliver fresh content for what we hope is a relaxing and peaceful summer for you] On this episode, Leenetta and Kip Smalls sit down with Roy Jacques and Lynne Stroy…

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Voice, Vision, and the Rise of Agentic AI 32:21

3M ago32:21

32:21

Send us a text John Finch from RingCentral is back on CX in the Wild, and this time he's talking real innovation. Not just AI buzzwords, but actual deployments that are reshaping the front lines of customer experience. We dig into how RingCentral’s new AI Receptionist is helping small and medium businesses stop losing time and revenue to missed cal…

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Culture Is the Real CX Strategy 21:12

3M ago21:12

21:12

Send us a text We wrap our Las Vegas series with a voice that’s reshaping how companies lead their people. Adam Boelke, founder of the Alignment Advantage Group and a 30 year veteran of CX and operations, joins us on CX in the Wild. In this episode, we get into why culture is the most overlooked asset in driving business performance and how Adam’s …

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Beyond the Buzzwords: Real Talk on AI and Human-Centered Leadership 24:26

4M ago24:26

24:26

Send us a text What happens when you bring a human-centered executive advisor to the frontlines of AI transformation? You get clarity, honesty, and a challenge to the status quo. In this episode of CX in the Wild, we sit down with Kalifa Oliver, an executive experience coach and fierce advocate for the intersection of people and technology. Kalifa …

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“Things” In The Summer (Part 1 of 9) 46:51

4M ago46:51

46:51

[Happy Summer! For the next 9 weeks, we'll dive deep into specific topics that in many cases are very unique—even for the Seacoast Podcast. This 9-part summer series—In the Summer, will deliver fresh content for what we hope is a relaxing and peaceful summer for you] On this episode, the host crew discusses their childhood summers, Charleston (Sout…

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Listen to This Before You Build or Buy an AI Auto QA Platform 26:26

4M ago26:26

26:26

Send us a text Everyone’s rushing to add Auto QA. But most are thinking too small. In this episode, I break down what most platforms get wrong, why scoring calls is just the beginning, and what to look for if you actually want impact, not just another dashboard. Before you build your own or sign a contract, listen to this. It’ll change how you see …

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Affordable Legal Help: How a Non-Profit Law Firm is Answering the Call (Kamron Graham, Executive Director, The Commons Law Center)(Replay) 32:31

4M ago32:31

32:31

Studies determined that at least one litigant does not have a lawyer in 75% of civil cases in the United States. The number is even higher when it comes to family law, domestic violence, housing, and small claims matters. But organizations like Oregon’s Commons Law Center are doing something about it. On this episode, Kamron Graham, the Law Center’…