Best Call Center Technology Podcasts (2025)

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Commemorating the 20th anniversary of Hurricane Katrina LIVE from The Presbytere in Jackson Square (Full Show: 8/29/2025) 1:49:32

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30m ago1:49:32

1:49:32

On today's show, Newell and Dave Cohen broadcast LIVE from The Presbytere in Jackson Square to commemorate the 20th anniversary of Hurricane Katrina.Newell and Dave have onTim Coulon, former Chairman of the Louisiana Stadium & Exposition District,John Georges, Chief Executive Officer of Georges Enterprises & the Georges Media Group, Jane Cooper, Fr…

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Commemorating the 20th anniversary of Hurricane Katrina LIVE from The Presbytere in Jackson Square (Hour 3) 37:46

19m ago37:46

37:46

Newell and Dave Cohen broadcast LIVE from The Presbytere in Jackson Square to commemorate the 20th anniversary of Hurricane Katrina.This hour, Newell and Dave have on Jane Cooper, Louisiana Lieutenant Governor Billy Nungesser, and New Orleans Attorney Walt Leger Jr., former member of the Louisiana Recovery Authority, to share their experiences and …

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Walt Leger Jr. did what was necessary to save lives in St. Bernard Parish after Hurricane Katrina 18:28

22m ago18:28

18:28

New Orleans Attorney Walt Leger Jr., former member of the Louisiana Recovery Authority, joins Newell and Dave Cohen to share their experiences and memories of Hurricane Katrina 20 years ago.

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Louisiana needs to focus on crime, cleanliness, and building new attractions 17:36

31m ago17:36

17:36

Billy Nungesser, Lieutenant Governor of Louisiana, joins Newell and Dave Cohen to share their experiences and memories of Hurricane Katrina 20 years ago.

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Commemorating the 20th anniversary of Hurricane Katrina LIVE from The Presbytere in Jackson Square (Hour 2) 34:23

18m ago34:23

34:23

Newell and Dave Cohen broadcast LIVE from The Presbytere in Jackson Square to commemorate the 20th anniversary of Hurricane Katrina.This hour, Newell and Dave have on Jane Cooper, French Quarter Management District, and Kelly Schulz, Senior Vice President of Communications & PR at New Orleans & Co., to share their experiences and memories of Hurric…

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The dominoes had to fall just right for New Orleans to return stronger after Katrina 18:17

19m ago18:17

18:17

Kelly Schulz, Senior Vice President of Communications & PR at New Orleans & Co., joins Newell and Dave Cohen to share their experiences and memories of Hurricane Katrina 20 years ago.

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The French Quarter was a symbol of New Orleans that had to return after Hurricane Katrina 15:26

43m ago15:26

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The French Quarter was a symbol of New Orleans that had to return after Hurricane Katrina Jane Cooper, French Quarter Management District, joins Newell and Dave Cohen to share their experiences and memories of Hurricane Katrina 20 years ago.

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Commemorating the 20th anniversary of Hurricane Katrina LIVE from The Presbytere in Jackson Square (Hour 1) 37:23

30m ago37:23

37:23

Newell and Dave Cohen broadcast LIVE from The Presbytere in Jackson Square to commemorate the 20th anniversary of Hurricane Katrina.This hour, Newell and Dave have on Tim Coulon, former Chairman of the Louisiana Stadium & Exposition District, and John Georges, Chief Executive Officer of Georges Enterprises & the Georges Media Group, to share their …

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The heroes of Hurricane Katrina came from various walks of life 18:46

32m ago18:46

18:46

John Georges, Chief Executive Officer of Georges Enterprises & the Georges Media Group, joins Newell and Dave to share their experiences and memories of Hurricane Katrina 20 years ago.

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The rehabilitation of the Superdome after Hurricane Katrina was a labor of love 12:36

35m ago12:36

12:36

Tim Coulon, former Chairman of the Louisiana Stadium & Exposition District, talks to Newell and Dave Cohen to talk about his own personal memories from 20 years ago, including the monumental task of rehabilitating the Superdome after Hurricane Katrina.

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'We're this much closer to martial law:' Battle lines drawn over Trump power 31:24

30m ago31:24

31:24

Washington DC is amidst its longest stretch without murders in recent history under federal intervention ordered by Donald Trump as he wonders aloud if San Francisco, Chicago and other big cities will be next, and many raise questions over his firing of a member of the Federal Reserve.

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Minneapolis school shooter left manifesto, video, planning docs, so why are police saying they don't know the motive? 37:30

1h ago37:30

37:30

Roundup of Audacy talk hosts on the Minneapolis school shooting: Get the latest on the school shooting during a Mass at a Catholic school, with firsthand accounts of a dad running in alongside police, a kid who saw his friend shot, and expert analysis. But why are leaders going so far out of their way to not admit the killer's motive? Tara Servatiu…

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The President of the MCC deep dives into the connection of two post-Katrina corruption cases (Full Show: 8/28/2025) 1:46:17

38m ago1:46:17

1:46:17

On today's show, Newell has on Chief Justice John L. Weimer of the Louisiana Supreme Court to discuss an upcoming statewide truancy summit that the Louisiana Supreme Court, the Louisiana Department of Education, and the Louisiana Children’s Cabinet are hosting in Alexandria,Beth Branch, President & CEO of Port NOLA, and Michael Hecht, President & C…

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An unfortunate byproduct of Hurricane Katrina was local political corruption 36:35

41m ago36:35

36:35

This hour, Newell is joined by Rafael Goyeneche, President of the Metropolitan Crime Commission, to take a deeper dive into the connection of two post-Katrina corruption cases, one in Plaquemines and the other in Orleans Parish. The cases involve two public officials, Plaquemines Parish Sheriff Jiff Hingle and New Orleans Mayor Ray Nagin, who were …

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Carnival After Katrina: New Orleans chose "to celebrate instead of surrender" 34:11

28m ago34:11

34:11

This hour, Newell has on Lacy Osborne, CEO & President of the St. Tammany Chamber of Commerce, to talk about the development of the business community on the Northshore and the progress made since Hurricane Katrina. Then, Arthur Hardy, editor & publisher of the Mardi Gras Guide, joins the show to reflect back on the first Mardi Gras after Hurricane…

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Mardi Gras After Katrina: Replacing Refugees in Boats with Revelers on Floats 13:01

37m ago13:01

13:01

Arthur Hardy, editor & publisher of the Mardi Gras Guide, joins Newell to reflect back on the first Mardi Gras after Hurricane Katrina and the satire of tragedy.

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The economic progress of St. Tammany Parish since Hurricane Katrina 18:49

1h ago18:49

18:49

Lacy Osborne, CEO & President of the St. Tammany Chamber of Commerce, joins Newell to talk about the development of the business community on the Northshore and the progress made since Hurricane Katrina.

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How do you send thoughts and prayers to kids who were shot while praying? Minneapolis school shooting latest from experts, families, survivors, and politicians 44:24

24m ago44:24

44:24

Hear from kids who got away, a father who ran in alongside first responders, and Minnesota's top political leaders as we grapple with something all-too familiar: a school shooting. Get the latest on the perpetrator, and insight into what -- if anything -- may finally change.

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What kind of jobs and economic growth will come out of the Louisiana International Terminal project? 35:30

43m ago35:30

35:30

This hour, Newell talks to Chief Justice John L. Weimer of the Louisiana Supreme Court about an upcoming statewide truancy summit that the Louisiana Supreme Court, the Louisiana Department of Education, and the Louisiana Children’s Cabinet are hosting in Alexandria. Then, Beth Branch, President & CEO of Port NOLA, and Michael Hecht, President & CEO…

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The Louisiana International Terminal is another chapter in the recovery story of New Orleans 19:30

26m ago19:30

19:30

Beth Branch, President & CEO of Port NOLA, and Michael Hecht, President & CEO of GNO Inc., join Newell to discuss why the Louisiana International Terminal is so critical to ensuring New Orleans stays competitive in international trade.

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The Louisiana Supreme Court is collaborating with other state organizations to tackle the truancy crisis 10:33

26m ago10:33

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Truancy is a crisis in Louisiana, and the Louisiana Supreme Court is in support of fostering statewide collaboration to devise a strategy to combat it. Chief Justice John L. Weimer joins Newell to discuss an upcoming statewide truancy summit that the Louisiana Supreme Court, the Louisiana Department of Education, and the Louisiana Children’s Cabine…

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Do What the Bots Cannot: How AI Is Reshaping Legal Marketing, Data Analysis and Biz Dev, But Not the Human Connection (Gyi Tsakalakis, AttorneySync) 36:54

2d ago36:54

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We welcome back legal marketing expert Gyi Tsakalakis, President of AttorneySync and host of the Lunch Hour Legal Marketing podcast. Five years after Gyi’s first appearance on Technically Legal, he discusses the dramatic shifts in digital marketing for law firms, driven largely by the rise of artificial intelligence. Gyi highlights how AI is changi…

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Hurricane Katrina sparked a global model for resilience (Full Show: 8/27/2025) 1:39:18

16h ago1:39:18

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On today's show, Newell has on Beaux Jones, President & CEO, The Water Institute, to give a fresh perspective on events 20 years after Katrina. Beaux focuses on how Hurricane Katrina sparked a global model for resilience right here in Louisiana and what the next 20 years will require of us,Jefferson Parish Sheriff Joe Lopinto to discuss the deploym…

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New Orleans needs to be a place that rolls out the welcome mat for new businesses 37:09

16h ago37:09

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This hour, Newell has on Greg Rusovich, Chairman of the LA Board of International Commerce, to explain his role in the recovery and rebirth of New Orleans after Hurricane Katrina. Then, Chris Blair, The Voice of the LSU Tigers, joins the show to preview the LSU football season opener against Clemson.…

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Getting ready for the LSU Tigers season opener against Clemson 14:06

16h ago14:06

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Chris Blair, The Voice of the LSU Tigers, joins Newell to preview the LSU football season opener against Clemson.

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We make more progress focusing on the small things we agree with instead of the big things we disagree with 20:02

17h ago20:02

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Greg Rusovich, Chairman of the LA Board of International Commerce (LED), Chair of the Metro Crime Commission, & CEO of Transoceanic Development, joins Newell to explain his role in the recovery and rebirth of New Orleans after Hurricane Katrina.

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'The storm is intensifying:' Look back at Hurricane Katrina 20 years ago and how New Orleans is still moving forward 42:27

17h ago42:27

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Listen to live coverage from legendary station WWL Radio during Hurricane Katrina and then hear analysis from experts talking to WWL's Newell Normand on what it took -- and will still take -- to bring New Orleans back to the city it should be.

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Jefferson Parish invites new drone technology to maintain their downward crime trends 34:51

17h ago34:51

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This hour, Newell is joined by Jefferson Parish Sheriff Joe Lopinto to discuss the deployment of drones as first responders for emergencies and crime calls, and Jefferson Parish crime rates hitting a record low in 2024 and continuing to decline during the first six months of 2025. Phillip May, President & CEO of Entergy Louisiana, joins the show to…

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What does the Meta data center mean for Louisiana? 13:00

17h ago13:00

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The Louisiana Public Service Commission (LPSC) has approved Entergy Louisiana's plan to build new infrastructure to power Meta's $10 billion data center in Richland Parish. The approval allows Entergy to build three new natural gas plants and related transmission lines. Phillip May, President & CEO of Entergy Louisiana, joins Newell to talk through…

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Jefferson Parish looks at deploying drones as first responders for emergencies 18:26

18h ago18:26

18:26

Jefferson Parish Sheriff Joe Lopinto joins Newell to discuss the deployment of drones as first responders for emergencies and crime calls, and Jefferson Parish crime rates hitting a record low in 2024 and continuing to decline during the first six months of 2025.

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Mother Nature is predictably unpredictable, and we should plan for uncertainty 35:28

18h ago35:28

35:28

This hour, Newell talks to Beaux Jones, President & CEO of The Water Institute, who gives a fresh perspective on events 20 years after Katrina. Beaux focuses on how Hurricane Katrina sparked a global model for resilience right here in Louisiana and what the next 20 years will require of us.

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We have to be honest about the uncertainty of Mother Nature when planning for hurricanes 13:12

18h ago13:12

13:12

Beaux Jones, President & CEO of The Water Institute, joins Newell to give a fresh perspective on events 20 years after Katrina. Beaux focuses on how Hurricane Katrina sparked a global model for resilience right here in Louisiana and what the next 20 years will require of us.

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D.C. has longest stretch without murders all year after Trump intervention, plus is woke really dead? 37:03

2d ago37:03

37:03

Some are celebrating as Washington D.C. enjoys a nearly unprecedented number of days without a murder after Donald Trump braved liberal wrath and sent in the National Guard. Get the latest on reaction to that, plus Rich Zeoli takes on the Cracker Barrel branding problem and asks 'Is woke really dead?'…

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People don't understand how close New Orleans was to not coming back after Hurricane Katrina 36:31

1d ago36:31

36:31

This hour, Newell is joined by Michael Hecht, President & CEO of GNO Inc., who talks about his memories of Hurricane Katrina. Then, Deanna Rodriguez, CEO of Entergy New Orleans, joins the show to discuss how she led the effort to secure $200 million in community development block grant funding to help Entergy’s Louisiana, Mississippi, and New Orlea…

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Utilities have to perform in the most critical of situations 14:03

1d ago14:03

14:03

Deanna Rodriguez, CEO of Entergy New Orleans, joins Newell to discuss how she led the effort to secure $200 million in community development block grant funding to help Entergy’s Louisiana, Mississippi, and New Orleans operating companies rebuild after Hurricane Katrina. She'll also talk about the grid hardening that's underway in New Orleans.…

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The return of New Orleans after Katrina wasn't 'resilience'; it was a resurgence. 33:03

1d ago33:03

33:03

This hour, Newell speaks with Daphine Barnes, Executive Director of Economic Mobility at GNO, Inc., about her experience being a schoolteacher after Hurricane Katrina. Then, Glade Bilby, President of French Quarter Citizens & Co-Chair of Save Our Soul Coalition-Armstrong Park community group, joins the show to talk about the groundbreaking of the M…

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The City will finally break ground on Municipal Auditorium renovations 13:46

1d ago13:46

13:46

After almost 20 years, the City will break ground on the renovations to the Municipal Auditorium. Glade Bilby, President of French Quarter Citizens & Co-Chair of Save Our Soul Coalition-Armstrong Park community group, joins Newell to talk about the work that's about to start for the project.

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No single entity was responsible for rebuilding after Katrina; it was a community effort 17:06

1d ago17:06

17:06

Daphine Barnes, Executive Director of Economic Mobility at GNO, Inc., joins Newell to talk about her experience being a schoolteacher after Hurricane Katrina, the changes in schools, the impact on our students, and how instrumental schools were in bringing back communities. Then, Daphine talks about the upcoming events with NOLA Coalition, their "N…

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Local and State emergency response task forces are superior in determining how to organize relief efforts compared to National 36:53

2d ago36:53

36:53

This hour, Newell talks about FEMA sending the Trump administration a "Katrina Declaration," a letter warning that the dismantling of the disaster response progress may risk another catastrophe like Hurricane Katrina. Also, Newell addresses President Trump announcing that he plans to allow 600,000 Chinese students to study at U.S. universitires. Th…

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The New Orleans Saints were the symbol that the city was coming back after Hurricane Katrina 14:14

2d ago14:14

14:14

Arnie Fielkow, former EVP of the Administration for the Saints, former New Orleans City Councilman, and former CEO of the Jewish Federation of Greater New Orleans, joins Newell to talk about his experiences and memories of Hurricane Katrina from 20 years ago.

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We need to call out Trump for announcing he's allowing 600,000 Chinese students to study at U.S. universities 3:53

2d ago3:53

3:53

Newell addresses President Trump announcing that he plans to allow 600,000 Chinese students to study at U.S. universities, reversing his administration's earlier hardline stance.

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Newell shares his thoughts on FEMA's "Katrina Declaration" letter 13:00

2d ago13:00

13:00

Newell talks about FEMA sending the Trump administration a "Katrina Declaration," a letter warning that the dismantling of the disaster response progress may risk another catastrophe like Hurricane Katrina.

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The next mayor needs to focus on crime, roads, and the Sewerage & Water Board (Full Show: 8/25/2025) 1:47:40

3d ago1:47:40

1:47:40

On today's show, Newell sounds off about why the next mayor of New Orleans needs to prioritize funding critical city services and infrastructure over their personal aspirations for social programs. Also, Newell has on Mike Strain, Commissioner of the Louisiana Department of Agriculture & Forestry, to talk about the Roseland plant explosion and the …

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HUD is making changes that may help create housing 36:06

3d ago36:06

36:06

This hour, Newell speaks with Guy Williams, President of the Gulf Coast Bank & Trust, about the market's reaction to Chairman Powell's speech, important changes to Health Savings Accounts, and HUD making changes to help create housing. Then, Governor Jeff Landry joins the show to give an update on the cleanup and recovery efforts of the explosion o…

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How did the markets react to Chairman Powell's speech? 30:36

3d ago30:36

30:36

Guy Williams, President of the Gulf Coast Bank & Trust, joins Newell to talk about the market's reaction to Chairman Powell's speech, important changes to Health Savings Accounts, and HUD making changes to help create housing.

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Gov. Landry gives an update on the Smitty's Supply plant explosion cleanup and recovery efforts 5:12

3d ago5:12

5:12

Governor Jeff Landry joins Newell to give an update of the cleanup and recovery efforts of the explosion of the Smitty's Supply plant explosion in Roseland.

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We should demand a city that works because the people of New Orleans work 35:25

3d ago35:25

35:25

This hour, Newell is joined by Marc Ehrhardt, President of The Ehrhardt Group, who talks about his Hurricane Katrina experiences and memories from 20 years ago. Then, New Orleans City Councilmember Joe Giarrusso joins the show to discuss the state of New Orleans's city budget.