Best Call Center Technology Podcasts (2025)

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Waste-to-Hydrogen, $10B UK Deal, and Plug’s Big Win – Hydrogen Is Heating Up 7:59

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5h ago7:59

7:59

In today’s episode of The Hydrogen Podcast, Paul Rodden covers three powerful developments reshaping the hydrogen economy: ♻️ Raven SR’s Revolutionary Waste-to-Hydrogen Tech 🇬🇧 UK & Japan’s $10 Billion Hydrogen Investment Deal 🔗 Plug Power’s Strategic Supply Chain Expansion We break down: ✅ How Raven SR’s non-combustion steam reforming hits 95% col…

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MCP Security Flaws, Anthropic Copyright Ruling & Google's Gemma 3n: News of the Week (7/11/25) 2:19

3d ago2:19

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In this episode of Campus Technology Insider Podcast Shorts, Rhea Kelly highlights recent developments in higher education technology, including Backslash Security's discovery of vulnerabilities in the Model Context Protocol, a U.S. District Court's ruling on Anthropic's use of copyrighted books, and Google DeepMind's launch of the lightweight AI m…

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Collect Revenue, Not Headaches: TELCLOUD Simplifies Telecom Billing for Resellers, POTS and Shots Podcast Series

4d ago

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“If you’re going to do something, do it right. Don’t cut corners. Use the right partners.” — Jake Jacoby, TELCLOUD In the latest episode of the POTS and Shots podcast series, Doug Green, Publisher of Technology Reseller News, reconnects with Jake Jacoby, Founder and CEO of TELCLOUD, to unpack one of the most overlooked—but absolutely critical—eleme…

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Plug Power Surges & Germany Goes Big: A Hydrogen Wake-Up Call 9:11

4d ago9:11

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Welcome back to The Hydrogen Podcast! I’m Paul Rodden, and today we’re breaking down two major hydrogen headlines that could reshape the global energy landscape: 🇺🇸 Plug Power’s Stock Skyrockets After U.S. Tax Credit Extension 🇩🇪 Germany Unveils €3.2 Billion Plan for a 9,700-Kilometer Hydrogen Pipeline In this episode, you’ll discover: 🔹 How the U.…

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The Bot in the Room: Why AI-Driven Meetings May Be More Human Than You Think, Comunicano Podcast

5d ago

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“Sitting in a meeting and not contributing is more impersonal than letting a bot attend in your place.” — Andy Abramson, Founder & CEO, Comunicano In a wide-ranging and fast-moving conversation with Technology Reseller News publisher Doug Green, veteran communications strategist Andy Abramson delivers a provocative take on the state—and future—of m…

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The "Blueprint” for Authenticity: How Official AI Protects Image and Likeness in the Digital Age (Dave Siegfried, CEO) 25:19

6d ago25:19

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In this episode, Dave Siegfried discusses the company he heads, Official AI -- a company focused on helping its customers create and verify authentic AI content. Siegfried, a "recovering accountant" with a background in tech and media licensing, discusses his journey from co-founding Audiosocket, a music licensing platform, to addressing challenges…

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Australia, Europe, and California Just Changed Hydrogen Forever 10:37

7d ago10:37

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Welcome back to The Hydrogen Podcast! I’m Paul Rodden, and today we’re diving into three global breakthroughs redefining the future of hydrogen energy: 🌏 Australia’s $432 Million Green Hydrogen Bet 🇪🇺 Europe’s $2.5 Billion Hydrogen Pipeline Network 🇺🇸 California’s First Bio-Stimulated Hydrogen Trial In this episode, we explore: ✅ Australia’s bold i…

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Solving the Data Center Power Crunch with On-Site Generation: GPC’s Natural Gas-Driven Answer to AI-Era Energy Demands, Podcast

10d ago

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“We’re not just solving a power problem—we’re enabling the next generation of digital infrastructure.” — Jim Summers, CEO, Gas Power Compute Infrastructure In an era where AI and cloud computing are driving data center demand through the roof, the question of how to power that future has become just as critical as the technology itself. In a wide-r…

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Two Revolutions, One Conversation: Sinch on RCS, AI, and the Human Factor in Communications, Podcast

11d ago

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“Voice isn’t dead. It’s forming a great alliance with AI.” — Julia Fraser, Executive Vice President, Americas, Sinch In a compelling conversation with Doug Green, Publisher of Technology Reseller News, Julia Fraser of Sinch shares a front-line view into the dual revolutions transforming business communications today: RCS (Rich Communication Service…

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Where Hydrogen Will Boom in the U.S. by 2035 12:13

11d ago12:13

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Welcome to The Hydrogen Podcast! I’m Paul Rodden, and this is Part 2 of our deep-dive series on building the U.S. hydrogen economy by 2035. In Part 1, we broke down the top technologies: SMR with CCS, methane pyrolysis, natural hydrogen, and nuclear hydrogen. Now in Part 2, we answer the critical question: Where will the U.S. hydrogen economy take …

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Jabra Introduces Human-Focused AI with Engage AI Complete: A Smarter, Kinder Future for the Contact Center, Podcast

12d ago

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“We don’t alter how people sound—but we do help them become better communicators.” — Andreas Orebo Wenzel, Vice President of Engage AI, Jabra In a revealing conversation with Technology Reseller News, Jabra’s Vice President of Engage AI, Andreas Orebo Wenzel, joined publisher Doug Green to unveil the company’s latest breakthrough in contact center …

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Beyond the Border: Why Tariffs, VAT, and Classification Should Shape Your Pricing Strategy, TecEx Podcast Series

13d ago

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“A 30% duty can turn a profitable product into a loss-maker if it’s not accounted for.” — Noa Sussman, TecEx In the latest installment of the TecEx podcast series, Doug Green, Publisher of Technology Reseller News, is joined once again by Noa Sussman of TecEx to unpack the real-world financial impact of tariffs, duties, and VAT on global technology…

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Leveraging AI for Student Engagement and Success at Georgia Southern University 28:10

14d ago28:10

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In this episode of the Campus Technology Insider Podcast, Editor-in-Chief Rhea Kelly speaks with Scott Taylor, associate VP for Student Experience at Georgia Southern University. They discuss the use of AI and technology in improving student engagement and success. Scott shares insights on rethinking student support through mobile-based academic im…

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Aviatrix and Wiz: Closing the Loop on Cloud Security, Podcast

15d ago

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Podcast with Chris McHenry, VP at Aviatrix, and Doug Green, Publisher of Technology Reseller News “Wiz detects. We react and enforce.” — Chris McHenry, Aviatrix In this timely conversation, Doug Green of Technology Reseller News sits down with Chris McHenry, Vice President at Aviatrix, to explore the company’s groundbreaking partnership with Wiz—an…

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Securing the Message: How Rich Business Messaging Delivers CX and Security in an AI-Flooded World, iconectiv Podcast

15d ago

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Podcast with Chris Drake, SVP at iconectiv, hosted by Doug Green, Publisher, Technology Reseller News “Anything that’s powerful and transformative, you have to follow the directions.” — Chris Drake, iconectiv In an era where mobile numbers have become not just identifiers but wallets, communication channels, and business platforms, ensuring trust a…

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Top 4 Technologies Fueling America’s Hydrogen Future by 2035 Part 1 10:16

15d ago10:16

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Welcome to The Hydrogen Podcast! I’m Paul Rodden, and today kicks off Part 1 of our special two-part series on building the U.S. hydrogen economy by 2035. In this episode, we break down the four core hydrogen production technologies shaping America’s clean energy strategy: 🚀 Featured Technologies: Steam Methane Reforming (SMR) with Carbon Capture M…

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Telecom’s Wake-Up Call: Why Agility and AI Are the New Growth Engines, Optiva Podcast

18d ago

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“We need to stop building and waiting for revenue to follow. That era is over.” — Michele Campriani, CRO, Optiva In this insightful episode of Technology Reseller News, Publisher Doug Green sits down with Michele Campriani, Chief Revenue Officer at Optiva, for a wide-ranging conversation recorded from a Tuscan villa—but focused squarely on the futu…

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Surge in Student AI Use, Cisco AgenticOps, & Linux Hosts Agent2Agent: News of the Week (6/27/25) 2:23

17d ago2:23

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In this episode of Campus Technology Insider Podcast Shorts, Rhea Kelly discusses a Microsoft report showing increased student AI usage, with 93% of American students using AI for school tasks. Cisco introduces AgenticOps, an AI-first approach to IT operations, featuring the Cisco AI Assistant, AI Canvas, and Deep Network Model. The Linux Foundatio…

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Taking the Shot: ATEL and TELCLOUD Deliver 5G-Driven POTS Replacement for Resellers, Podcast

18d ago

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“Internet connectivity is no longer a nice-to-have—it’s a have-to-have. Without it, your business stops.” — Jake Jacoby, TELCLOUD In the latest episode of the POTS and Shots podcast series from TELCLOUD, Technology Reseller News Publisher Doug Green is joined by Jake Jacoby of TELCLOUD and Christian Hernandez, Customer Success Manager at ATEL, for …

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Inside NiCE: Strategy, AI, and the Future of CX- Special Episode from NiCE Interactions 14:57

18d ago14:57

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Send us a text This episode sounds as good as it gets — huge thanks to Christopher Irwin-Dudek, VP of Marketing Communications at NICE, for joining me. We dive into a wide-ranging conversation covering: The new leadership vision at NICE and what it means for the future Whether NICE sees itself as a CCaaS platform, an AI powerhouse, or both The evol…

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Human + Synthetic Voice: Vodia Explores the Future of Multilingual Communication, Podcast

19d ago

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“Synthetic voice isn’t here to replace humans—it’s here to help us talk to each other, in more languages, more clearly, and more naturally.” — Christian Stredicke, VodiaIn a forward-looking episode of Technology Reseller News, Publisher Doug Green sits down with Christian Stredicke, founder of Vodia, to discuss one of the most transformational tren…

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Fixed Wireless Access Rising: CBNG Offers a Scalable Solution to America’s Fiber Shortfall, Podcast

19d ago

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Paul Wright“We’re covering 28 square miles with the same cost it takes to dig one mile of fiber—and we’re doing it with gigabit speeds.” — Paul Wright, Chief Revenue Officer, CBNGIn a timely conversation on Technology Reseller News, Publisher Doug Green interviews Paul Wright, Chief Revenue Officer of Cambridge Broadband Networks Group (CBNG), to e…

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“Voice Is the Future”: Unified Office CEO Ray Pasquale on Reinventing Voice for the AI Era, Podcast

19d ago

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“You can't cut your way to growth. But you can grow revenue—with very little effort—by letting voice go to work for you.” — Ray Pasquale, CEO, Unified OfficeIn this in-depth conversation with Doug Green, Publisher of Technology Reseller News, Unified Office CEO Ray Pasquale returns to share a powerful message: voice communications is not a relic—it…

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How a Start-Up's Legal Bills Led to Spellbook, an AI Co-Pilot for Transactional Lawyers (Scott Stevenson - Co-Founder) 29:40

19d ago29:40

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This episode is a conversation with Spellbook co-founder Scott Stevenson about intersection of technology and creativity. Spellbook is a AI contract co-pilot for transactional lawyers that plugs into Microsoft Word. Despite founding a legal technology company, Scott is not a lawyer but is computer engineer by training. As a kid Scott was into video…

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Hydrogen’s New Playbook: Data Centers, No Subsidies, and Big Partnerships 12:25

19d ago12:25

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In this episode of The Hydrogen Podcast, we unpack a powerful Forbes article titled “From Gridlock to Green Light: Three Focus Areas for Hydrogen Energy Executives” (June 13, 2025) by Whitaker Irvin Jr., CEO of Q Hydrogen. 💡 The Message? 2025 is a make-or-break year—and hydrogen leaders need a new playbook. 🧩 Inside This Episode: How data centers c…

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AI Literacy Series Ep. 10: Angie Cooper’s Call to Action for the Heartland 37:20

20d ago37:20

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In Episode 10 of the In AI We Trust? AI Literacy series, Angie Cooper’s Call to Action for the Heartland, Miriam Vogel talks with Angie Cooper, President and Chief Operating Officer of Heartland Forward, to explore how artificial intelligence (AI) can accelerate economic growth across America’s Heartland. The discussion follows Heartland Forward’s …

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AVOXI Embeds AI into Global Cloud Voice: Transforming Enterprise Contact Centers with Proactive, Personalized, and Intelligent Services, Podcast

21d ago

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"We don’t want to wait for customers to tell us there’s a problem—we want to fix it while they’re sleeping." — Barbara Dondiego, CEO, AVOXIIn a major step forward for global enterprise communications, AVOXI CEO Barbara Dondiego joined Doug Green of Technology Reseller News to announce the launch of three powerful AI-powered services embedded into t…

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Trump’s Tax Bill Could Kill U.S. Hydrogen – Reuters Sounds the Alarm 11:27

21d ago11:27

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In this special episode of The Hydrogen Podcast, we break down the June 17 Reuters article, “Trump Tax Bill Risks Exodus of Clean Hydrogen Investment.” 📉 What’s happening? The “One Big, Beautiful Bill Act” (H.R.1), passed by the House, slashes the 45V tax credit timeline—forcing clean hydrogen projects to break ground by January 1, 2026, not 2033. …

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Truthful AI Systems, Red Teaming Agentic AI, & AI in Cyber Crime: News of the Week (6/20/25) 2:21

24d ago2:21

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In this episode of Campus Technology Insider Podcast Shorts, host Rhea Kelly discusses the latest stories in education technology. Highlights include the launch of LawZero by Yoshua Bengio to develop transparent 'scientist AI' systems, a new Cloud Security Alliance guide on red teaming for agentic AI, and OpenAI's report on the malicious use of AI …

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Hydrogen on the Edge: BP Pulls Out, Plug Power Scores, Toyota Races Ahead 9:47

26d ago9:47

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In today’s episode of The Hydrogen Podcast, we explore three pivotal stories shaping the global hydrogen landscape: 🇬🇧 UK – BP Cancels £2B HyGreen Teesside Project: A June 13 Yahoo News report reveals that BP has scrapped its massive green hydrogen project in the UK due to sluggish subsidy negotiations. This move highlights the UK’s policy delays a…

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How a Virginia Roofing Company Used AI Technology to Increase Its Lead Set Rate to Over 90% 34:57

28d ago34:57

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In this episode, CCN Director of Member & Partner Experience Drew Barto is joined by Roofing and More Marketing Manager Sawyer Guinn to discuss the impact a CCN Membership has had on him and to learn how Roofing and More is using AI in its business. Sawyer reveals a troubling decrease in set rate at the beginning of 2025 and what actions he took to…

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Sansay Simplifies Stir/Shaken Compliance with Express Solution, Podcast 8:07

29d ago8:07

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"We're here to help providers simplify, comply, and stay ahead — all in one interface." — Schuyler Voss, SansayTechnology Reseller News publisher Doug Green sat down with Schuyler Voss and Dumitru Borsan of Sansay to discuss the rapidly approaching June 20 Stir/Shaken compliance deadline, and how Sansay’s Stir/Shaken Express is helping service prov…

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Cisco’s AI Channel Playbook: Cassie Roach on Partner Enablement and Infrastructure Innovation, Podcast

29d ago

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Cisco’s AI Channel Playbook: Cassie Roach on Partner Enablement and Infrastructure Innovation, Podcast, With major announcements around AI infrastructure, including AI Pods, Nexus HyperFabric, and GPU-intensive servers, Cisco is positioning itself not just as a networking leader — but as the channel’s go-to platform for AI-ready data centers"AI is …

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Cisco Sharpens Its Security Edge: AI, Simplicity, and Partner-Centric Innovation, Podcast

29d ago

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"We’re not just enabling secure outcomes — we’re simplifying how partners deliver them." — Brian Feeney, VP of Global Partner Security Sales, CiscoAt Cisco Live 2025 in San Diego, Technology Reseller News publisher Doug Green sat down with Brian Feeney, Vice President of Global Partner Security Sales at Cisco, to explore how the company is aligning…

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The African Edge: Arthur Goldstuck on AI, Inequality, and Innovation, World Wide Worx Podcast

29d ago

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"AI isn't just about opportunity — it's about addressing real-world challenges. And that gives Africa an edge." — Arthur Goldstuck, Founder, World Wide WorxAt Cisco Live 2025 in San Diego, Technology Reseller News publisher Doug Green sat down with Arthur Goldstuck, the South African journalist, researcher, speaker, and founder of World Wide Worx, …

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3 Big Hydrogen Wins: Ireland’s Push, JCB’s Breakthrough, and India’s Mega Project 9:52

29d ago9:52

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In this episode of The Hydrogen Podcast, we explore three powerful hydrogen stories making global waves: 🇮🇪 Ireland: The Irish Examiner outlines how Ireland plans to leverage 50,000 km² of offshore wind to decarbonize heavy industry, transport, and heating. With 5 GW of offshore wind by 2030 and projects like the €200M Galway Hydrogen Hub, Ireland …

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Tech Tactics Call for Speakers, AI Technostress, & AI Network Assistant: News of the Week (6/13/25) 2:08

1M ago2:08

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In this episode of Campus Technology Insider Podcast Shorts, host Rhea Kelly discusses the open call for speakers for the September 2025 Tech Tactics in Education Conference, focusing on overcoming innovation roadblocks in K-12 and higher education. She also highlights a new study on AI technostress and its impact on productivity and employee burno…

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POTS and Shots: Verizon and TELCLOUD Unleash Wireless Opportunities for Resellers, Podcast

1M ago

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“You don’t have to have a previous relationship with Verizon. We’re looking for new partners—especially those who’ve never sold connectivity before.” — Jen Skinner, Verizon BusinessIn a fast-changing telecom landscape, Verizon and TELCLOUD are teaming up to offer something powerful: a fresh opportunity for resellers and solution providers to break …

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Sentinel by Unimax: A Unified, Multi-Vendor View into UC Analytics, Podcast

1M ago

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"Customers don’t want three different dashboards — they want one pane of glass." — Adam Derkey, Product Architect, UnimaxAt Cisco Live 2025 in San Diego, Technology Reseller News publisher Doug Green sat down with Adam Derkey of Unimax to explore Sentinel, the company’s cloud-native, multi-vendor CDR (Call Detail Record) and analytics tool.Sentinel…

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Simplifying UC Management: Unimax Showcases 3-Part Strategy at Cisco Live 2025, Podcast

1M ago

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"We're here to take the complexity out of unified communications — and turn it into simplicity." — Todd Remely, UnimaxAt Cisco Live 2025 in San Diego, Technology Reseller News publisher Doug Green caught up with Todd Remely of Unimax to explore how the company is streamlining unified communications (UC) management for enterprises and partners alike…

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SmarTrak Launches v3 Platform to Empower Cisco Sellers and Customers with Advanced AI Insights, Podcast

1M ago

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"We’ve built a smarter AI — not just to summarize performance, but to help you win more business." — Ted Lee, SmarTrakAt Cisco Live 2025 in San Diego, Ted Lee, founder of SmarTrak, joined Technology Reseller News publisher Doug Green to announce the launch of SmarTrak.AI v3 — a major upgrade designed to reshape how Cisco partners and end customers …

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Bridging the AI Readiness Gap: Kyndryl Urges Enterprises to Invest in People, Not Just Platforms, Podcast

1M ago

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"Organizations are eager to adopt AI — but 71% of leaders say their workforce isn’t ready." — Paul Savill, Global Practice Leader, Network and Edge, KyndrylAt Cisco Live 2025 in San Diego, Paul Savill, Global Practice Leader for Network and Edge at Kyndryl, joined Doug Green, Publisher of Technology Reseller News, to spotlight a critical — and ofte…

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Saudi Arabia’s $8.4 Billion Hydrogen Bet – Will Neom Dominate the Market? 9:49

1M ago9:49

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In today’s episode of The Hydrogen Podcast, we dive into Newsweek’s June 2025 article on the Neom Green Hydrogen Company (NGHC), the heart of Saudi Arabia’s bold $500 billion Neom megaproject. 🚧 The world’s largest green hydrogen plant—80% complete and located in Neom’s Oxagon hub—is aiming to be operational by late 2026. With $8.4 billion in inves…

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Minerva 26 CEO Kelly Twigger on Leading E-Discovery into the AI Age 38:42

1M ago38:42

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A conversation with Kelly Twigger, an E-Discovery veteran and founder of ESI Attorneys and Minerva26. Kelly shares her journey into E-Discovery, stemming from the first-ever ABA event on the topic in the early 2000s, and the rapid evolution of case law and technology that led her to develop E-Discovery Assistant which has now been rebranded Minerva…

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Helping Cisco Partners Win and Keep Customers: SmarTrak’s AI Engine Drives Real Revenue, Podcast

1M ago

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Technology Reseller News Podcast with SmarTrak’s Ted Lee, Live from Cisco Live 2025“We truly are a revenue machine... Our partners are calling us saying, ‘I need more licenses.’” — Ted Lee, SmarTrakAs competition in the channel ecosystem intensifies, Cisco partners are under pressure to retain and grow customer relationships. In this edition of the…

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Cisco’s Bold Network Refresh Strategy: Built for an AI-Powered Future, Podcast

1M ago

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“The AI-powered enterprise is here—and it demands a network that can keep up.” — Aruna Ravichandran, SVP, CiscoIn a conversation recorded live at Cisco Live 2025 in San Diego, Doug Green, Publisher of Technology Reseller News, sat down with Aruna Ravichandran, Senior Vice President of Marketing for Cisco’s Enterprise Connectivity and Collaboration …

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Resilience by Design: Opengear Unveils Foundational Support at Cisco Live 2025, Podcast

1M ago

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"First day, worst day, every day — that’s what we’re built for." — Patrick Quirk, President & GM, OpengearAt Cisco Live 2025 in San Diego, Patrick Quirk, President and General Manager of Opengear, joined Technology Reseller News publisher Doug Green to unveil a major innovation in network resilience: Opengear’s new Foundational Support platform.Des…