Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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Listen to select TechCrunch articles on startups coverage—who's raising, who's exiting, who's changing the world.
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Established for 50 years, Ansafone Contact Centers offers world-class customer experience and brand care for its clients and business partners who are in need of call center services such as inbound calls, outbound calls, live 24/7 customer support, secured HIPAA -compliant text messaging, live chat, and more. Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center ...
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The Joint Readiness Training Center is the premier crucible training experience. We prepare units to fight and win in the most complex environments against world-class opposing forces. We are America’s leadership laboratory. This podcast isn’t an academic review of historical vignettes or political-science analysis of current events. This is a podcast about warfighting and the skillsets necessary for America’s Army to fight and win on the modern battlefield.
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You can find the region's most in-depth look at New York State politics and government each week on The Legislative Gazette. Hosted by David Guistina, the program features regular commentary by syndicated columnist and political scientist Dr. Alan Chartock. On each program, the award-winning WAMC News Team combines forces to bring you a wrap-up of the week's political news, the goings on in and around the legislature, and the stories that will keep you well-informed and in the know.
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Welcome to Messiah Podcast—where Jesus is Jewish, and that changes everything. Dive into the heart of Messianic faith as we engage with top scholars, pastors, Messianic rabbis, musicians, and thought leaders shaping the conversation on Messianic Judaism and the Jewish roots of Christianity. Produced by First Fruits of Zion (FFOZ), our mission is to deliver enriching Messianic education and reconnect disciples with God’s prophetic promises to Israel. Whether you’re exploring the Messianic Jew ...
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Hire YourGoodCall to get the best virtual assistant services to answer all your business calls. Our agents provide American quality telemarketing and customer support services. Contact now.!
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🎙️ Welcome to Senior Housing Unfiltered Senior Housing Unfiltered is where the future of senior living takes center stage—unvarnished, unscripted, and unapologetically bold. Hosted by Tod Petty and co-hosted by Deionte Meredith-Davis, this podcast is a dynamic platform spotlighting the trailblazers, innovators, and unsung heroes revolutionizing the senior housing industry. In an era where aging is being redefined, we engage in candid conversations with a diverse array of voices—from entrepre ...
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NAACP calls on Memphis officials to halt operations at xAI’s ‘dirty data center’
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2:55The NAACP is calling on local officials to halt operations at Colossus, the “supercomputer” facility operated by Elon Musk’s xAI in South Memphis. As reported in NBC News, leaders from the civil rights group sent a letter Thursday to the Shelby County Health Department and Memphis Light Gas and Water criticizing the organizations’ “lackadaisical ap…
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Toma’s AI voice agents have taken off at car dealerships – and attracted funding from a16z
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4:47When Monik Pamecha co-founded AI voice startup Toma in early 2024, he hadn’t anticipated spending the summer months sweating in Bible Belt car dealerships. He and co-founder Anthony Krivonos were still focused on banking and healthcare customers when the dealers came knocking. Learn more about your ad choices. Visit podcastchoices.com/adchoices…
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Windsurf says Anthropic is limiting its direct access to Claude AI models
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4:32Windsurf, the popular vibe coding startup that’s reportedly being acquired by OpenAI, said Anthropic significantly reduced its first-party access to the highly popular AI models Claude 3.7 Sonnet and Claude 3.5 Sonnet. Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy TechCrunch
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The Legislative Gazette – A federal court temporarily blocks the Trump Administration’s efforts to pause operations at Job Corps Centers nationwide
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27:31By WAMC
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Colossal Labs will release the sounds of dire wolves howling ‘later this year’
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3:46The company is working on a bio-acoustic project, which will map out the different types of dire wolf howls. Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy TechCrunch
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Console raises $6.2M from Thrive to free IT teams from mundane tasks with AI
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3:46If you’ve ever been locked out of your work computer, you know the urgent need to reach IT support. Unfortunately, helpdesk staff are often busy assisting others, which can mean a significant delay before you regain access. Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy TechCrunch
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Speedata, a chip startup competing with Nvidia, raises a $44M Series B
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4:19Speedata, a Tel Aviv-based startup developing an analytics processing unit (APU) designed to accelerate big data analytic and AI workloads, has raised a $44M Series B funding round, bringing its total capital raised to $114M. Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy TechCrunch
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75 – Breaking Barriers Through Music and Faith | Israeli Musician Shai Sol
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56:00Messianic Jewish musicians utilize their craft to express their faith in Yeshua in distinctly Jewish ways. Shai Sol is one such musician who brings a distinctive Israeli sound to the Messianic Jewish music world. Her musical journey began early, sparked by a childhood introduction to the darbukha. This path eventually led her to compete on the Isra…
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Left-leaning influencers embrace Bluesky without abandoning X
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2:42It’s no surprise that many big, left-leaning social media accounts have recently joined Bluesky — but a new analysis from the Pew Research Center attempts to quantify that shift. This comes as an update to Pew’s news influencer report released in November 2024, which did not include Bluesky in its numbers. Learn more about your ad choices. Visit po…
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Grocery platform Misfits Market acquires The Rounds to further its mission of reducing food waste
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3:01Misfits Market, the online platform that delivers imperfect groceries to help minimize waste, announced the acquisition of household restocking service The Rounds on Friday. As a result of the deal, Misfits Market plans to take on over 250 items from The Rounds’ inventory. Learn more about your ad choices. Visit podcastchoices.com/adchoices…
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Apple’s US App Store topped $400B in developer billings and sales in 2024
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4:31Just ahead of its Worldwide Developers Conference next month, Apple on Thursday announced new figures related to the U.S. App Store’s financial success. The company says its U.S. App Store ecosystem has generated $406 billion in developer billings and sales Learn more about your ad choices. Visit podcastchoices.com/adchoices…
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Context gets $11M to build an AI-powered office suite
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3:36AI-powered office suite Context raises $11 million in seed funding from Lux Capital, Qualcomm Ventures and General Catalyst Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy TechCrunch
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Rillet raises $25M from Sequoia to automate general ledger systems using AI
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3:54Rillet directly pulls data from their customers' banks and platforms to generate financial statements, including the balance sheet and income statement. Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy TechCrunch
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A decade in, bootstrapped Thinkst Canary reaches $20M in ARR without VC funding
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5:22Reflecting on 10 years since its launch, the honeypot maker explains why the company did not take on any VC funding. Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy TechCrunch
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The Legislative Gazette – Senate Minority leader Chuck Schumer and Democrats continue to criticize the so-called “big, beautiful bill”
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27:31By WAMC
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Litehaus raises €1.46M pre-seed to build home-building platform
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5:26All Thibault Launay and his wife Simi wanted nearly five years ago was to build a dream home in Portugal, where they both now live. But what they encountered instead was a broken system. “Fourteen months of delays, 20% budget overruns, and endless stress managing over 10 subcontractors,” Thibault recalled. Learn more about your ad choices. Visit po…
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Listen to This Before You Build or Buy an AI Auto QA Platform
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26:26Send us a text Everyone’s rushing to add Auto QA. But most are thinking too small. In this episode, I break down what most platforms get wrong, why scoring calls is just the beginning, and what to look for if you actually want impact, not just another dashboard. Before you build your own or sign a contract, listen to this. It’ll change how you see …
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Salesforce acquires Informatica for $8 billion
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3:02Salesforce has acquired cloud data management firm Informatica in an $8 billion equity deal, marking a major move in its push to strengthen its AI and data infrastructure capabilities. The announcement, made Tuesday, comes about a year after early rumors of the acquisition sent both companies’ stock prices sliding. Learn more about your ad choices.…
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Rocket Lab backer Outset raises $25M to fund New Zealand’s deep tech moonshots
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5:39Outset Ventures, the Auckland-based venture firm and incubator that spun out deep tech unicorns like Rocket Lab and LanzaTech, has closed its second fund at an oversubscribed $41.5 million NZD. Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy TechCrunch
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RevenueCat raises $50M as it expands beyond mobile app monetization
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6:02Key to the company's growth are the next products RevenueCat has on its roadmap, the company's founder says. Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy TechCrunch
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The wild story of how gut health AI toilet startup Throne raised $4M led by Moxxie
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6:23The tale of how smart toilet startup Throne landed its seed round is so full of serendipities, one could almost believe it was orchestrated by the hand of Fortuna, Roman god of providence. Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy TechCrunch
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A safety institute advised against releasing an early version of Anthropic’s Claude Opus 4 AI model
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3:50A third-party research institute that Anthropic partnered with to test one of its new flagship AI models, Claude Opus 4, recommended against deploying an early version of the model due to its tendency to “scheme” and deceive. Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy TechCrunch
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Hinge Health pops 17%, but joins growing ranks of down round IPOs
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3:37Hinge Health, a digital physical therapist company, closed its first day of trading on the New York Stock Exchange on Thursday at $37.56, up about 17% over the $32 IPO price it set the previous day. That’s a good first-day result. Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy TechCrunch
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Alt Carbon scores $12M seed to scale carbon removal in India
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6:01From a struggling family tea estate to an innovative climate venture, Alt Carbon has raised $12 million in a seed round as it plans to scale its carbon dioxide removal work in the South Asian nation. Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy TechCrunch
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Field raises $17M to automate the drudgery of tax prep
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3:51There is a new accounting software in town, coming in with a fresh $17.2 million raise and a desire to shake things up. The company, Field, hopes to automate the grunt work. “The tax industry is facing a genuine crisis,” Leroy Kerry, Field’s co-founder CEO, told TechCrunch. Learn more about your ad choices. Visit podcastchoices.com/adchoices…
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Brex partners with former competitor Zip, with an eye on reducing cash burn to get to an IPO
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7:29Brex has once again made the surprising, but perhaps realistic, decision to partner with another one-time competitor. This time Zip, the CEOs of both companies told TechCrunch exclusively. In April 2022, fintech Brex announced it was making “a big push” into both the enterprise and software. Learn more about your ad choices. Visit podcastchoices.co…
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The Legislative Gazette – SUNY Chancellor John King delivers his annual address
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27:31By WAMC
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Sylndr, with fresh $15.7M, allows users to buy, sell, finance, and service used cars in Egypt
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6:18Cairo-based Sylndr has raised $15.7 million as it expands beyond online used car sales into auto financing, servicing, and tools for dealers. The round was led by Development Partners International’s Nclude Fund and included follow-on investments from Algebra Ventures and Nclude. Learn more about your ad choices. Visit podcastchoices.com/adchoices…
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