Best Call Center Operations Podcasts (2025)

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Philly Art Museum parts ways with its director and CEO 0:42

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1h ago0:42

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The Philadelphia Art Museum has parted ways with Director and CEO Sasha Suda less than one month after rebranding. (Photo credit: Rob Cusick/The Philadelphia Art Museum)

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Officer and suspect wounded in Camden shootout 0:28

2h ago0:28

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A police shootout in Camden Tuesday night left a police officer and a suspect injured.It happened just before 11 p.m. at Chesapeake and Congress roads in the Fairview neighborhood.Police said the officer was shot in the arm. Another cop returned fire, striking the suspect.Both are expected to physically recover. The suspect is also in custody.Polic…

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TSA and PHL temporarily close 2 security checkpoints 0:48

2h ago0:48

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The TSA has temporarily closed two security checkpoints at Philadelphia International Airport: Terminal A West and Terminal F. (Armando L. Sanchez/Chicago Tribune/Tribune News Service via Getty Images)

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Atlantic City Mayor Small declares victory; McGreevey and Solomon to face off in runoff election for Jersey City mayor 0:32

1h ago0:32

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Atlantic City Mayor Marty Small has declared victory over Republican opponent Naeem Khan.Small and his wife have been facing charges on accusations they emotionally and physically abused their daughter. They have pleaded not guilty.And, former New Jersey Gov. Jim McGreevey is going another round in his attempted political comeback, more than two de…

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Big night for Democrats as Mikie Sherrill elected as next governor of New Jersey 1:21

4h ago1:21

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A big election night for Democrats with victories in key races here and around the country, including the contest to become the next governor of New Jersey. Congresswoman Mikie Sherrill defeated Republican Jack Ciatarelli by double digits. KYW Newsradio's Tim Jimenez has more. (Photo by Eduardo Munoz Alvarez/Getty Images)…

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Democratic socialist Zohran Mamdani will be New York City's next mayor 1:17

1h ago1:17

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Democratic socialist Zohran Mamdani will be New York City's next mayor, defeating Independent Andrew Cuomo and Republican Curtis Sliwa.(Photo by Michael M. Santiago/Getty Images)

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Howie Roseman was wheeling and dealing before the NFL trade deadline 2:08

1h ago2:08

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Eagles General Manager Howie Roseman was wheeling and dealing before the NFL trade deadline. KYW Newsradio's Dave Uram got the thoughts of the Pro Football Hall of Fame Voice of the Eagles Merrill Reese.

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Medical Report: Access to care for PTSD 0:56

2h ago0:56

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There's potential good news for people battling PTSD. KYW medical editor Dr. Brian McDonough has more.

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Election results: Mikie Sherrill elected next NJ governor, Philly DA Larry Krasner secures 3rd term, Pa. Supreme Court judges retain their seats 4:37

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The KYW Newsradio All Local on Wednesday, Nov. 5, 2025 (morning edition):Mikie Sherrill says it's the honor of her life to become New Jersey's 57th governor. She defeated businessman and former state Assemblyman Jack Ciattarelli in Tuesday's election....Philadelphia District Attorney Larry Krasner won a third term handily in a second matchup of the…

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Leading with Empathy in AI with Jennie Blumenthal 22:44

8h ago22:44

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How do you lead when the rules of work are being rewritten by AI? What does leadership look like when AI automates nearly everything...but empathy, creativity, and connection still set you apart? Live from the AI-Powered Women Conference at MIT, hosts Erica Rooney and Greg Boone (AISerious™) sit down with Jennie Blumenthal, CEO & Founder of Corpora…

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Jack Ciattarelli loses third straight run for NJ governor 1:01

25m ago1:01

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Boos echo through the ballroom at the Marriott in Bridgewater when Jack Ciattarelli took the stage for his concession speech Tuesday, announcing that he called to congratulate Democrat Mikie Sherrill on her election win for governor of New Jersey. This was Ciatarrelli's third straight run for governor, who called Donald Trump unfit to be president …

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3 Pa. Supreme Court judges retain their seats, despite unprecedented campaign to oust them 1:11

44m ago1:11

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The vote no campaign forced the judges into active campaigning, with Democrats mounting a vigorous counterattack. The fallout spread to two other retention elections. Superior Court Judge Alice Dubow was not targeted, but said it was a challenge to retain her seat. KYW City Hall bureau chief Pat Loeb reports.(photo credit: David Wecht's campaign)…

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Larry Krasner will be Philly’s top prosecutor for another 4 years 1:23

34m ago1:23

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Philadelphia District Attorney Larry Krasner won a third term handily in a second matchup of the year with retired Judge Pat Dugan, who ran as a Democrat in the primary, but flipped to Republican for another go.As KYW’s Nigel Thompson tells us from his election headquarters in Northeast Philly, Dugan also didn’t lose without taking some pot shots.(…

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Mikie Sherrill to become New Jersey’s 2nd female governor 1:14

1h ago1:14

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Congresswoman and former Navy pilot Mikie Sherrill has defeated Republican Jack Ciattarelli to keep the New Jersey Governor’s office in Democratic hands. KYW’s Mike DeNardo was at Sherrill headquarters in East Brunswick. As she claimed victory in a New Jersey governor’s race that was watched by the nation, Congresswoman Mikie Sherrill cited the sta…

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Dugan concedes DA election to Krasner, calls incumbent a 'curse' on Philly 7:08

1h ago7:08

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Former Municipal Court Judge Pat Dugan fell short in his attempt to unseat Philadelphia District Attorney Larry Krasner. He conceded the race Tuesday night, but called Krasner "a curse" on the city as he aired his grievances toward the incumbent.

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In a clean election night sweep, all 3 Pa. Supreme Court justices retain their seats 1:02

25m ago1:02

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Christine Donohue, Kevin Dougherty and David Wecht all received yes votes Tuesday night. Republicans were hoping to pull off a rare feat and spent millions on vote no advertisements. (photo credit: Getty Images)

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Mikie Sherrill to become New Jersey’s 2nd female governor after defeating Jack Ciattarelli 1:27

40m ago1:27

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Democrat Mikie Sherrill has defeated Republican Jack Ciattarelli in New Jersey's tightly-contested governor's race. KYW Newsradio South Jersey reporter Mike Dougherty talks about the win and the cascading effect it may have on other New Jersey races.(Photo provided by Mikie Sherrill for Governor)

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PennDOT reopens part of North Dekalb Pike after months of sinkhole repairs 0:32

1h ago0:32

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The stretch of Route 202 between Henderson Road and Saulin Boulevard has been closed since late February.As part of the $22.4 million sinkhole remediation project, PennDOT will soon work on the other side of the road. Officials say South Dekalb Pike will close for construction starting in early 2026.(photo credit: Getty Images)…

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Transportation Secretary Sean Duffy says SEPTA’s 'mismanagement' led to ongoing safety issues 5:47

2h ago5:47

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The KYW Newsradio All Local on Tuesday, Nov. 4, 2025 (evening edition):U.S. Transportation Secretary Sean Duffy is pointing the finger at SEPTA's management for its safety problems. In addition to the ongoing inspection of Regional Rail cars, federal leaders are now asking the transit agency to check their trolley cars.........Philly police are loo…

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Federal transportation officials order inspections of SEPTA trolley system, blame ‘mismanagement’ for safety issues 1:23

2h ago1:23

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US Transportation Secretary Sean Duffy is pointing the finger at SEPTA's management for their safety problems. In addition to the ongoing inspection of regional rail cars, federal leaders are now asking the transit agency to check their trolley cars. KYW Newsradio's Sunny Morgan has the details.

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Woman dies days after massive apartment building fire in Camden County 0:42

38m ago0:42

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KYW Newsradio's Conner Barkon reports. A woman has died from her injuries days after a massive fire destroyed a South Jersey apartment complex. The building has since been deemed uninhabitable, displacing about 100 residents. (Photo credit: Gloucester Township Police Department)

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Meet Dakota Amos, Grooming Manager - Everything You Need To Know About Grooming Your Pet 10:25

2h ago10:25

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Tell Us About Pet Grooming Ever wonder why some dogs practically sprint into the grooming salon while others panic at the door? We dive into the simple truth that makes the difference: consistency. With grooming manager Dakota Amos from Abingdon Animal Medical Center, we explore how routine care turns a stressful chore into a calm wellness habit—an…

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Man wanted in shooting of 7-year-old girl has lengthy criminal record 1:10

24m ago1:10

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Philadelphia police are looking for a man accused of shooting a 7-year-old girl as she was riding in the car with her mother last week. The suspect has a lengthy criminal record. KYW Newsradio's crime and justice reporter Kristen Johanson has more.

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Third-party voters left off original poll books in Chester County 0:45

43m ago0:45

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Nearly 20% of Chester County voters were left off the original poll books provided to polling locations, according to county officials.Voters registered as anything other than Republican or Democrat were missing from poll books, including those registered with the Green Party, with the Libertarian Party, with another party or without party affiliat…

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More than $20 million spent on judicial retention vote in Pa. 1:20

1h ago1:20

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Three of Pennsylvania’s seven Supreme Court justices are up for retention today. Judicial retention races are typically sleepy affairs, but, as we hear from KYW Newsradio's suburban bureau chief Jim Melwert, this year’s incarnation has carried a hefty price tag.

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Police thwart threats made to polling places in 7 New Jersey counties 4:20

3h ago4:20

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The KYW Newsradio All Local on Tuesday, Nov. 4, 2025 (midday edition):New Jersey officials say police responded this morning to emailed threats at several polling places, mainly in North Jersey. Officials say the threats are not credible and they emphasize that it is safe to vote....The battle for Bucks County district attorney is getting some of t…

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PATCO working to fix credit and debit card outage 1:10

1h ago1:10

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If you’re riding PATCO, you may experience some trouble at the fare machines. The transit agency says it’s dealing with a credit and debit card outage, which means riders can’t buy tickets electronically right now. Some passengers are getting messages saying the cards are invalid.To make matters worse, PATCO’s customer service phone lines are also …

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Police thwart emailed threats made to polling places in 7 New Jersey counties 1:30

1h ago1:30

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All eyes are on New Jersey, where voters are picking a new governor today. Polling places in South Jersey have run smoothly so far, but police responded to emailed threats made to some polls in North Jersey. KYW Newsradio's Tim Jimenez reports.

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What to know about the New Jersey governor's race 0:56

2h ago0:56

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There’s a tight race for governor in New Jersey. Republican Jack Ciattarelli and Democrat Mikie Sherrill are making their way to the finish line. KYW Newsradio's South Jersey reporter Mike Dougherty takes one last look at the race.

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What Would Happen If Chicago Got Nuked? 20:51

1d ago20:51

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In “A House of Dynamite,” the U.S. nuclear defense apparatus is caught off-guard by a single intercontinental ballistic missile, which is fired from an unknown point of origin and is headed toward Chicago. What do experts say would happen if this played out in real life? Host - Jon Hansen Reporter - Clint Worthington Read Clint's Story Here Check o…

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Trump administration says it will partially fund SNAP, but it's uncertain when money will become available 1:04

2h ago1:04

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Even with the Trump administration partially funding SNAP, it's uncertain when the funds will become available. KYW Newsradio's John McDevitt reports. (Photo by Chip Somodevilla/Getty Images)

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On the ballot: Retention of 3 Pa. Supreme Court judges 1:02

2h ago1:02

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In Pennsylvania, voters will decide if three state Supreme Court justices will keep their jobs: Justices Kevin Dougherty, David Wecht and Christine Donohue.All three are Democrats, giving the court a 5-2 Democratic majority. If they lose, the court could be split 2-2 for two years. This would impact fights over voting rights, redistricting and elec…

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Mount Airy tenants sue landlord over dangerous conditions, illegal rent collection 1:20

5h ago1:20

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A new class action lawsuit claims the landlord of a West Mount Airy apartment complex illegally collected rent without making safety improvements that were mandated by the city. KYW Newsradio's Vik Raghupathi has the story.(Photo credit: Public Interest Law Center)

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DA, city controller and judges are on the ballot in Philadelphia 1:11

2h ago1:11

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Philadelphia voters today will choose the district attorney, city controller and a slate of Common Pleas and Municipal Court judges. KYW Newsradio’s City Hall bureau chief Pat Loeb reports.

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Incumbent Bucks County DA faces Democratic challenger in general election 0:48

2h ago0:48

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The Bucks County DA’s race is one of the premier races in the suburbs this Election Day. KYW Newsradio's suburban bureau chief Jim Melwert takes a look.

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Suburban schools could close if Pa. budget stalemate drags on, districts warn 0:26

2h ago0:26

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The Pennsylvania budget stalemate could force a Bucks County school district to close its schools. The Morrisville School District is warning that this could happen by the end of January if it does not receive funding. In a letter to parents, the superintendent says, in part, that the district has done everything it could to stretch its resources.D…

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FBI investigating cybersecurity breach at Penn following fraudulent email 0:52

6h ago0:52

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The University of Pennsylvania said the FBI is now involved in the investigation of a cybersecurity breach last week.In a statement, the university said it is “working with law enforcement as well as other third-party technical resources to address this as rapidly as possible.”The security breach came to light on Oct. 31 when a profane, inflammator…

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Medical Report: Diagnosing autism 0:54

2h ago0:54

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Autism is one of the most difficult conditions to diagnose appropriately. KYW medical editor Dr. Brian McDonough has more.

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Races to follow in today's general election 4:22

7h ago4:22

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The KYW Newsradio All Local on Tuesday, Nov. 4, 2025 (morning edition):There are several big races in the Delaware Valley today. Philadelphia voters today will choose the district attorney, city controller and a slate of Common Pleas and Municipal Court judges. New Jersey voters will select a new governor to replace term-limited Democrat Phil Murph…

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Philly Welcoming Center relaunches food-center community series ahead of Semiquincentennial 1:29

15h ago1:29

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The Philadelphia Welcoming Center has announced the relaunch of a food-centered community dialogue series expected to kick off in January to help usher in the city’s 2026 celebration. KYW Community Impact Reporter Racquel Williams has more.(photo credit: Getty Images)

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Philly’s largest energy providers halt shut-offs for duration of government shutdown 5:11

17h ago5:11

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The KYW Newsradio All Local on Monday, Nov. 3, 2025 (evening edition)PECO and PGW have stopped shut-offs for low-income residential customers until the federal government reopens. ...A man was killed and a teen boy hurt in a pair of separate shootings across Philadelphia Monday morning....The Philadelphia District Attorney’s office has now withdraw…

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Philly DA's Office withdraws all charges against 'Diaper Crew' 0:36

17h ago0:36

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The Philadelphia District Attorney’s office has withdrawn all charges against all defendants in an alleged "retail theft gang," known as the "Diaper Crew."On Monday, prosecutors dropped retail theft, receiving stolen property and conspiracy charges against Byron Jordan-Prince after refiling charges against him in June.He, along with Lytrell Scott a…

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SEPTA to roll out more red paint on bus lanes in Center City, South Philly 1:02

18h ago1:02

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Three high-ridership stretches will be painted red to keep drivers out of bus-only lanes: Chestnut Street from Broad to 21st streets, Walnut Street from Broad to 19th streets, and Oregon Avenue between 5th and Front streets. KYW’s Mike DeNardo reports.(photo credit: City of Philadelphia)

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In 10-day operation, Pa. police arrest 100, seize illegal firearms and more than $365K in drugs 1:15

19h ago1:15

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District attorneys from Philadelphia’s collar counties joined Pennsylvania’s attorney general to announce the results of a sting targeting illegal drugs from Philadelphia that are shipped out to dealers in the suburbs. KYW Suburban Bureau Chief Jim Melwert reports.(photo credit: Getty Images)

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5 injured in multi-car crash in Prospect Park 0:42

19h ago0:42

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Police say just after 10 a.m., the driver of a Corvette crashed after speeding and driving recklessly on Chester Pike near Summit Avenue. In all, seven vehicles were involved, some of which were parked.Authorities say one vehicle flipped over and struck a gas line, causing what police describe as "some potentially dangerous moments,” but PECO quick…

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Philly’s largest energy providers halt shut-offs for duration of government shutdown 1:07

20h ago1:07

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The threat to SNAP food benefits got a lot of attention. Less noticed is that the federal shutdown has frozen money for the Low Income Home Energy Assistance program, just as the weather cools and low-income families need to turn on the heat. KYW’s City Hall bureau chief Pat Loeb has more.(photo credit: KYW Staff)…

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Community mourns 3 teens killed in Bucks County car crash 4:00

23h ago4:00

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The KYW Newsradio All Local on Monday, Nov. 3, 2025 (midday edition):The three teens who were killed in a crash in Bucks County on Halloween night are being remembered. Two of the victims went to Neshaminy High School, where resources are available for students today....It's Day 34 of the government shutdown, just one day shy of tying the record fo…

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Family of girl violently attacked by student with Stanley cup sues North Penn School District 1:19

1d ago1:19

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The family of a middle school girl who was attacked by another student with a metal Stanley mug last year is suing the North Penn School District, arguing that school officials could have prevented the assault. KYW Newsradio's Vik Raghupathi has the story.(Photo by Smith Collection/Gado/Getty Images)…

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It's time to tackle your end-of-year tax and financial planning 3:41

1d ago3:41

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Get your turkey yet? Start your Christmas shopping? What about your end-of-year tax and financial planning? CBS News business analyst Jill Schlesinger explains what you need to know. (Illustration by Getty Images)

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New AAA study finds driver confusion over ‘slow down, move over’ laws 1:12

1d ago1:12

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A new AAA study shows that while drivers are aware of “slow down, move over” laws, there is confusion about what they actually mean. KYW Newsradio's Mike DeNardo reports. (Photo credit: Getty Images)