Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
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Call Center Operations Podcasts
From Earth orbit to the Moon and Mars, explore the world of human spaceflight with NASA each week on the official podcast of the Johnson Space Center in Houston, Texas. Listen to in-depth conversations with the astronauts, scientists and engineers who make it possible.
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Forum tells remarkable and true stories about who we are and where we live. In the first hour, Alexis Madrigal convenes the diverse voices of the Bay Area, before turning to Mina Kim for the second hour to chronicle and center Californians’ experience. In an increasingly divided world, Mina and Alexis host conversations that inform, challenge and unify listeners with big ideas and different viewpoints. Want to call/submit your comments during our live Forum program Mon-Fri, 9am-11am? We'd lo ...
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Tail Talk with Dr. O’Hara is your go-to source for pet wellness straight from the heart of Abingdon Animal Medical Center. Whether your furry friend needs a check-up, a fresh groom, or a comfortable place to board, Dr. O’Hara combines small-town hospitality with modern veterinary care to keep tails wagging across Eastern Tennessee and Southwest Virginia. Each episode offers insights inspired by real-life pets and the people who love them—covering everyday health tips, seasonal advice, and th ...
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Established for 50 years, Ansafone Contact Centers offers world-class customer experience and brand care for its clients and business partners who are in need of call center services such as inbound calls, outbound calls, live 24/7 customer support, secured HIPAA -compliant text messaging, live chat, and more. Our podcast series is a media form to show and educate others in the industry or businesses interested in partnering with us on the real-case scenarios, ins and outs of the call center ...
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Acquisitions Anonymous - #1 for business buying, selling and operating
Bill D'Alessandro, Mills Snell, Heather Endresen, and Michael Girdley
Jump into the world of business acquisitions with hosts Bill D'Alessandro, Mills Snell, Heather Endresen, and Michael Girdley. We review real businesses for sale in each episode, providing expert insights, strategies, and tips to make savvy business moves like the pros. Perfect for entrepreneurs, investors, and anyone interested in buying and selling businesses.
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The Joint Readiness Training Center is the premier crucible training experience. We prepare units to fight and win in the most complex environments against world-class opposing forces. We are America’s leadership laboratory. This podcast isn’t an academic review of historical vignettes or political-science analysis of current events. This is a podcast about warfighting and the skillsets necessary for America’s Army to fight and win on the modern battlefield.
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CORE Conversations dives into the employer of record and outsourcing industry, with a special focus on companies aiming to offshore their staff to the Philippines. Discover insightful discussions and expert advice on optimizing your business strategies. Learn more at onecoredevit.com.
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A podcast that explores how AI is transforming careers, businesses, and industries. Hosts Greg Boone and Erica Rooney deliver real-world use cases and actionable AI strategies to help professionals stay ahead of the curve.
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A dive into the top headlines in Chicago, delivering the news you need in 10 minutes or less multiple times a day from WBBM Newsradio.
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Hire YourGoodCall to get the best virtual assistant services to answer all your business calls. Our agents provide American quality telemarketing and customer support services. Contact now.!
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🎙️ Welcome to Senior Housing Unfiltered Senior Housing Unfiltered is where the future of senior living takes center stage—unvarnished, unscripted, and unapologetically bold. Hosted by Tod Petty and co-hosted by Deionte Meredith-Davis, this podcast is a dynamic platform spotlighting the trailblazers, innovators, and unsung heroes revolutionizing the senior housing industry. In an era where aging is being redefined, we engage in candid conversations with a diverse array of voices—from entrepre ...
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St. Louis on the Air creates a unique space where guests and listeners can share ideas and opinions with respect and honesty. Whether exploring issues and challenges confronting our region, discussing the latest innovations in science and technology, taking a closer look at our history or talking with authors, artists and musicians, St. Louis on the Air brings you the stories of St. Louis and the people who live, work and create in our region.
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Rideshare Drivers Targeted by Federal Agents at O'Hare Airport
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0:43Rideshare drivers were reportedly targeted by immigration officials at O'Hare Airport Friday. Video obtained by WBBM appears to show a federal agent pulling a man from a car and detaining him on the ground in the airport's Uber X lot.
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St. Louis doom metal band Fister releases new album ‘Graceless’
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25:16For 16 years, St. Louis band Fister has brought their own brand of heavy metal doom to fans across the world. Their latest album, “Graceless,” was released last month under bassist Kenny Snarzyk’s record label Possession Press. Snarzyk shares the keys to Fister’s success, how their music and the metal scene has evolved over the years as well as the…
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These songs from St. Louis artists will ease you through those end-of-summer woes
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25:11October’s new music round up is for those experiencing end-of-summer woes. Experimental jazz hits from the mad genius world of Mad Keys and Kaelin Ellis on “Citrus Punch” and Russo & Co.’s country cruisin’ song “Key West of the Midwest” are two tracks that will give your Fall 2025 playlist a fresh summery vibe. Musician and artist development coach…
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The deadline is approaching for Governor Newsom to sign — or veto — any remaining bills passed last month by California’s legislature. He’s recently approved laws that crack down on illegal street vending, bar ICE officers from wearing masks and enhance data privacy. Some of the measures pending include a proposal for more transit-oriented developm…
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Alice Waters on Why We Need a ‘School Lunch Revolution’
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54:50Alice Waters has changed the way the country thinks about the importance of fresh, organic produce in the more than fifty years since she founded her restaurant, Chez Panisse, and in the three decades since launching the Edible Schoolyard Project in Berkeley. Now, as Health Secretary Robert F. Kennedy Jr. extolls the importance of healthy food for …
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Inside a $1.5M Pool Service Company Making $450K Profit
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34:01A long-standing Northeastern Ohio pool service company with ~$1.95M revenue and ~$454k EBITDA is up for sale at ~3x SDE, sparking debate on seasonality, retail real estate, and debt structures in a niche where private equity rarely ventures. Business Listing – https://www.bizbuysell.com/business-opportunity/pool-service-company-in-northeastern-ohio…
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In 'Soul on Fire,' John O'Leary takes St. Louis and his story of survival to the big screen
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40:19In 1987, 9-year-old John O’Leary was playing with matches in his family’s garage. In the blink of an eye he was fighting for his life at St. Louis Children’s Hospital with severe burns on 90% of his body. After years of rehabilitation and healing, O’Leary has shared his story to motivate thousands of people around the world. He has also written two…
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Supreme Court Term Will Test the Scope of Presidential Power
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54:43The scope of presidential power is front and center as the Supreme Court begins a new term. Cases on the docket will test Trump’s agenda, including his ability to levy tariffs and his attempts to fire Federal Reserve members. Also at stake are the survival of the Voting Rights Act, as well as a state’s authority to ban conversion therapy, and the r…
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The Ever Shifting Landscape of Mainstream Media
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54:50Amidst funding cuts, massive layoffs, editorial differences and Donald Trump’s ongoing attacks on media, more and more journalists and creators are leaving traditional media platforms and going independent. They’re turning to newsletters, Substack channels, Youtube and more, to keep doing the work they’ve been doing – but without institutional guar…
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Chicago doctors help paralyzed toddler move again
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1:08Doctors at the University of Chicago Medicine Comer Children’s Hospital are being credited with helping to save and improve the life of a 2-year-old boy who was severely injured in a car accident.
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Renovations Begin at South Water Street Entrance to Millennium Station
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0:45Renovations are now underway at the South Water Street entrance to Millennium Station in the Loop.On Thursday, Metra and other local officials broke ground on the $8.1 million project along the Metra Electric Line.
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Good news for local Pokémon fans who "Gotta catch 'em all!"
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0:28The Chicago Park District Board this week approved a two-year permit agreement with the organizers of the "Pokémon GO Fest" to host the event in Grant Park.The next Chicago festival featuring the Japanese company's games, animation and merchandise will be held in Summer 2026.
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Here’s what St. Louis restaurants opened and closed in September 2025
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21:36An old favorite sandwich shop returned, many coffee shops opened and downtown St. Louis lost a pizza place of note. STLPR foodies Jessica Rogen and Abby Llorico share what’s good in St. Louis’ food scene. They also discuss the loss of food magazine, Feast, and how its closure may affect the food and events scene in the region.…
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Science Journalist Jon Cohen on Preventing the Next Pandemic
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54:42Preventing the next deadly pandemic, because it’s only a matter of time. Senior Science magazine correspondent Jon Cohen has travelled Vietnam and the Amazon rainforest to learn what scientists are doing to keep the most dangerous pathogens at bay, and why we need to avoid what he calls cycles of panic and neglect — a rush of resources and interest…
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Deepfake Videos Just Got More Realistic…and More Dangerous
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54:49AI video creation software is advancing rapidly and some of its output is very alarming. OpenAI’s Sora, currently the most downloaded app in the App Store, allows users to create incredibly realistic deepfake videos with minimal effort. One viral example? A fake video of OpenAI CEO Sam Altman shoplifting in a department store. With technology this …
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‘Spooky America’ takes young readers on a haunted tour of St. Charles
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17:32Nicki Jacobsmeyer’s new book Spooky America: The Ghostly Tales of St. Charles could be just the thing to get the kids in your life into Halloween spirit. Jacobsmeyer takes us inside the new book and shares some of the ghostly experiences people have had on St. Charles’ historic Main Street.
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100 Chicago students take field trip to Pilsen for day of sports with professional athletes
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1:07The clinic took place at the ComEd Recreation Center in Pilsen and put students through six stations covering hard and soft skills across soccer, golf, endurance running and financial health with pro athletes.
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BBB: Don't get spooked by Halloween pop-up scams
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1:00Before you get spooked by your bank statement, here’s how to avoid Halloween spending traps. Jordan Wright with the Better Business Bureau’s Tip-Off to the Rip-Off® on WBBM Newsradio reports.
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xIs Organic Traffic Dead? The AI Search Shake-Up with Michelle Hawley (Live from AI4 Las Vegas)
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45:50As AI-powered search transforms how people discover information, the rules of digital marketing are being rewritten in real time. In this episode of AI: Voice or Victim, Greg Boone sits down with Michelle Hawley, Editorial Director at Simpler Media Group and host of CMO Circle, live from the AI4 Conference in Las Vegas. Together, they unpack the ri…
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The Illinois Hunger Coalition is closing this Fall
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Taiwanese-style moon cakes from St. Louis bakery are almost too pretty to eat
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By KQED
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Is It Time for California to Consider a "Soft Secession"?
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43:45By KQED
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‘We’ve lost a lot of hope’: Granite City steelworkers’ futures in limbo
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Buying a Viral Cat Video Empire? Think Twice Before You Do
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38:11By Bill D'Alessandro, Mills Snell, Heather Endresen, and Michael Girdley
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Election reform groups split on "fair maps" proposal
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