Best Call Center Operations Podcasts (2025)

Plus a Granbury couple is turning their own sorrow over losing a toddler in a drowning into a foundation to help families suffering similar grief from the Hill Country flooding, as the search for those missing from the Central Texas floods continues - rescue crews must also keep themselves safe - by avoiding the floodwater, Washington Senator Maria…

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President visits Kerr County and an incredible story of survival 13:01

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We take dive into the presidents comments and Mike and Austin interview an incredible Irving family who survived the flooding along the Guadalupe

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President Trump to survey damage in Central Texas on Friday 9:49

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Plus we're hearing some distressing stories of flood survival, Texas officials are blasting what they say are false claims online that cloud-seeding two days prior actually contributed to the disaster, the search process in the Texas Hill Country has been slowed by dangerous terrain and a massive amount of debris.…

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The Legislative Gazette – The federal tax and spending bill signed last week by President Trump will blow a $3 billion hole in the state budget 27:31

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By WAMC

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Thousands touched by Central Texas floods turn to pastors for answers 10:39

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Plus search and recovery crews are warning residents around the Kerrville area not to clear large amounts of debris with their personal heavy equipment, Center Point Volunteer Fire Company, says they're not giving up, it's going to be a massive cleanup effort in Kerrville -- in terms of effort and cost -- after the search and rescue is over, and mo…

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Flooding updates, 119 confirmed dead, and North Texas restaurant week starts up 11:46

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We get the latest from the Hill Country and take a look at how this years Restaurant Week will be affected

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State inspectors signed off on Camp Mystic's emergency planning two days before the flood hit 9:47

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Plus Kerrville Pets Alive says nearly a hundred animals, lost in the flooding have been reunited with their families, Lieutenant Colonel Ben Baker with Texas Game Wardens says they have over 300 Game Wardens currently working in the search and rescue effort, the Lieutenant Governor says the state will pay to install sirens in the area hit by the de…

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Hundreds gather to hold Camp Mystic up in prayer last night at the SMU campus 9:46

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Plus it's day five for search and rescue operations in Central Texas, Governor Greg Abbott will be briefed and hold a press conference this afternoon on the state's continued response to the flooding, the Attorney General of Texas is warning people to aware of some common scams that frequently follow natural disasters, and more!…

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Where were the sirens? Questions rise in devastating Texas floods as hope wanes for more survivors 25:38

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At least 89 people are dead in Texas after flash floods tore through over July 4th, wreaking havoc in the region and killing girls at a popular summer camp. Get the latest updates and insight from Texas leaders and reporters on the ground for KRLD Radio in Dallas, Texas.

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A Dallas student who attended Camp Mystic last week is reflecting on the devastation and loss of life that is breaking her heart 10:01

8d ago10:01

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Plus President Trump says he will visit Texas, Friday, to see some of the devastation from the flash floods, those in Kerr County can now apply for flood assistance through FEMA for homes and businesses, the Salvation Army is ramping up relief efforts in flood-ravaged Central Texas, and more!

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Everyone getting out of town, local reaction to Big Beautiful Bill, 4th of July celebrations 12:00

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Plus, a man rescues a woman who was getting beaten, and he ends up getting arrested

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North Texas officials are asking everyone to keep safety a priority over the holiday weekend 9:16

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Plus Fort Worth officials say recycling can be simple when you stick to the basics, a former Plano man's family is worried sick more than a week after he vanished while on vacation in the Turks-and-Caicos Islands, there's another legal challenge to the new state law requiring the Ten Commandments be posted in every public school classroom, and more…

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106 S03 Ep 11 – The Backbone of the Plan: Integrating NCOs into the Plan & Across the Warfighting Functions to Survive Large Scale Combat Operations w/JRTC Infantry TF CSMs 54:09

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The Joint Readiness Training Center is pleased to present the one-hundredth-and-sixth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by CSM Bill Gallant, the Command Sergeant Major of Ops Group (CSMOG). Today’s guests are four seasoned infantry task force command sergeants major. CSM Lucas Young is the TF CSM for Task Force 2 (IN BN…

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Update on the Red Bird Mall shooting, July 4th travel and the future of the 10 Commandments in classrooms 16:33

12d ago16:33

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Mike and Austin also look in depth at the Diddy trial and the Big Beautiful Bill future

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Not all House republicans are satisfied with the way the "Big Beautiful Bill" left the Senate yesterday 9:39

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Plus police have a woman locked up on charges connected to yesterday's deadly shooting at a shopping mall in southwest Dallas, Texas State Senator Roland Gutierrez calls the newly passed "Big, Beautiful Bill" a scam on America, North Texas fireworks stands are doing big business, and more!

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The Legislative Gazette – Some Democrats say they’re disappointed that Albany lawmakers to no action to protect immigrants 27:31

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By WAMC

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Colin Allred is running for U.S. Senate again 9:10

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Plus state lawmakers will have to decide how to move forward on the sale of THC products in their upcoming special session, the deadly chain-reaction crash over the weekend on I-20 Kaufman County has claimed a sixth life, a new Texas law banning paper car dealer plates and mandating only permanent metal tags, and more!…

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A swim in Lewisville Lake over the weekend turned deadly when a 28 year old Marine drowned 10:54

15d ago10:54

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Plus children's advocates are worried about kids' safety this holiday weekend, more about the catastrophic crash that killed five people in Kaufman County, a Garland man died in another big rig crash, this one in Allen where police say a vehicle rear-ended an 18-wheeler, and more!

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The Legislative Gazette – A major upset in the New York City primary 27:31

18d ago27:31

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By WAMC

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Senate republicans introduce effort to support 'Operation Midnight Hammer' 0:33

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A number of senate republicans have introduced a resolution officially supporting President Donald Trump's airstrike's on Iran. The resolution supporting Operation Midnight Hammer was led by Senator John Cornyn of Texas supporting what is listed as the United States' decisive military strikes to degrade Iran's nuclear program.…

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Inside NiCE: Strategy, AI, and the Future of CX- Special Episode from NiCE Interactions 14:57

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Send us a text This episode sounds as good as it gets — huge thanks to Christopher Irwin-Dudek, VP of Marketing Communications at NICE, for joining me. We dive into a wide-ranging conversation covering: The new leadership vision at NICE and what it means for the future Whether NICE sees itself as a CCaaS platform, an AI powerhouse, or both The evol…

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The DOJ appears to be done with its investigation into the East Plano Islamic Center or EPIC city development in Collin County 10:21

19d ago10:21

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Plus the head football coach and athletic director at Howe High School is arrested in a Tarrant County sting operation, a Fort Worth woman remains missing and police are charging her room-mate with murder, DFW Airport is getting ready to get even busier, and more!

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105 S03 Ep 10 – Modern Infantry Tactics, Ancient Truths: The Reality of Large Scale Combat Operations across Multiple Domains w/JRTC Infantry TF Seniors 1:06:00

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The Joint Readiness Training Center is pleased to present the one-hundredth-and-fifth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by COL Ricky Taylor, the Commander of Ops Group (COG). Today’s guests are four seasoned infantry task force seniors. LTC Andy Smith is the TF Senior for Task Force 2 (IN BN) with ten rotations as an Ob…

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The Capitol Connection – Yancey Roy, Albany Bureau Chief for Newsday 27:31

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By WAMC

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In tonight's NBA draft, the Mavericks are widely expected to make teenage phenom Cooper Flagg their first pick 10:52

20d ago10:52

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Plus the teen accused in a deadly stabbing at a Frisco track meet has been indicted for first-degree murder, the operator of the Texas power grid is trying to ease some fears about reliability this summer, New data shows Texas continues to lead the way on job creation, and more!

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Gov. Abbott celebrates as Texas leads nation in job creation 0:33

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Governor Greg Abbott is celebrating more economic news for the State of Texas. Texas continues to be number one in the country at job creation.

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Middle East specialists are observing Iran's lukewarm response to first Israel's air strikes 11:57

21d ago11:57

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Plus drivers and analysts are watching to see how the situation in the Middle East could have a direct impact on how much we pay for gas, Lt. Governor Dan Patrick has blasted Governor Abbott's decision, the man accused of opening fire at the State Fair of Texas in 2023 pleads guilty, and more!

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Governor Abbott vetoed Senate Bill 3, keeping THC products legal in Texas 9:58

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Plus many in the Iranian-American community see this destruction of Iran's nuclear facilities as a good sign, holiday travel plans are in the works for millions, Democratic congressman Greg Casar from Austin made his position on the strikes in Iran clear, and more!