Best Call Center Operations Podcasts (2025)

1
119 S01 Ep 37 – Light Forces, Heavy Problems: Airborne Division Lessons Learned from the Friction Factory w/All American 06, MG Brandon Tegtmeier 1:05:34

Play Pause

1h ago1:05:34

1:05:34

The Joint Readiness Training Center is pleased to present the one-hundredth-and-nineteenth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by COL Ricky Taylor, the Commander of Ops Group (COG). Today’s guest is the Commanding General for the fabled 82nd Airborne Division, MG Brandon Tegtmeier, All American 06. The 82nd Airborne Divis…

1
S8 Ep207: Turkel outlines his collaboration with US leaders, including Matt Pottinger and Nancy Pelosi, to secure sanctions and a formal genocide designation. He highlights the bipartisan consensus against ... 6:49

20m ago6:49

6:49

Turkel outlines his collaboration with US leaders, including Matt Pottinger and Nancy Pelosi, to secure sanctions and a formal genocide designation. He highlights the bipartisan consensus against Beijing's abuses, noting that his effective advocacy on the US Commission on International Religious Freedom led China to sanction him personally 1967 RED…

1
S8 Ep207: Turkel describes the genocidal targeting of women through forced sterilization and sexual violence, comparing these atrocities to the Holocaust. He also exposes how the Chinese state exploits ... 13:49

23m ago13:49

13:49

Turkel describes the genocidal targeting of women through forced sterilization and sexual violence, comparing these atrocities to the Holocaust. He also exposes how the Chinese state exploits Uyghur slave labor for global exports, implicating Western consumers in funding the regime's "industrial scale" oppression through tainted supply chains. 1940…

1
S8 Ep207: Turkel reveals he was born in a re-education camp during the Cultural Revolution, where his mother faced abuse for "guilt by association." He draws parallels between that era and today, explaining ... 7:55

22m ago7:55

7:55

Turkel reveals he was born in a re-education camp during the Cultural Revolution, where his mother faced abuse for "guilt by association." He draws parallels between that era and today, explaining how intellectualism and foreign connections are still criminalized to justify the mass internment of Uyghurs. 1900 BOXERS…

1
S8 Ep206: Nury Turkel, FORMERLY Vice Chair of the US Commission on International Religious Freedom, discusses his book No Escape. He details the sadistic rule of Chinese official Zhu Hailun and the persecution ... 10:55

1h ago10:55

10:55

Nury Turkel, FORMERLY Vice Chair of the US Commission on International Religious Freedom, discusses his book No Escape. He details the sadistic rule of Chinese official Zhu Hailun and the persecution of scholar Abduvali Ayup, illustrating the terror and brutality used to erase Uyghur culture and language. 1900 DOWAGER EMPRESS QING DYNASTY…

1
S8 Ep205: Alan Tonelson evaluates China's economic strengths, acknowledging their dominance in rare earth processing and solar panels, often achieved through subsidies. He argues that China's heavy investment ... 10:51

25m ago10:51

10:51

Alan Tonelson evaluates China's economic strengths, acknowledging their dominance in rare earth processing and solar panels, often achieved through subsidies. He argues that China's heavy investment in industrial robots attempts to offset a looming demographic crash, while questioning the true market demand for their subsidized electric vehicles. 1…

1
S8 Ep205: Rick Fisher analyzes the emerging race to build AI data centers in low Earth orbit, noting advantages like natural cooling and zero real estate costs. While Elon Musk's Starlink positions the ... 8:48

30m ago8:48

8:48

Rick Fisher analyzes the emerging race to build AI data centers in low Earth orbit, noting advantages like natural cooling and zero real estate costs. While Elon Musk's Starlink positions the US well, Fisher warns that China has detailed plans to use space-based data centers to support expansion into the solar system. 1942…

1
S8 Ep205: Rebecca Grant argues against the planned retirement of the USS Nimitz in 2026, suggesting it should be kept in reserve given delays in new Ford-class carriers. Despite the ship's age, Grant asserts ... 8:49

17m ago8:49

8:49

Rebecca Grant argues against the planned retirement of the USS Nimitz in 2026, suggesting it should be kept in reserve given delays in new Ford-class carriers. Despite the ship's age, Grant asserts that retaining the carrier offers crucial strategic depth against threats like China's PLA Navy. CV 2,3,4 RANGER LEINGTON, SARATOGA, 1936…

1
S8 Ep205: Nury Turkel discusses the plight of Guan Hang, a whistleblower facing deportation from the US despite documenting Uyghur concentration camps. Turkel criticizes the inconsistent enforcement of ... 9:00

19m ago9:00

9:00

Nury Turkel discusses the plight of Guan Hang, a whistleblower facing deportation from the US despite documenting Uyghur concentration camps. Turkel criticizes the inconsistent enforcement of forced labor laws and highlights new evidence linking Uyghur slave labor to the excavation and processing of critical minerals. 1899 OPEN DOOR FROM THE US…

1
S8 Ep205: David Shedd outlines strategies to counter Chinese espionage, advocating for "partial decoupling" to protect critical technologies like semiconductors and AI. He argues for modernizing legal ... 10:30

7m ago10:30

10:30

David Shedd outlines strategies to counter Chinese espionage, advocating for "partial decoupling" to protect critical technologies like semiconductors and AI. He argues for modernizing legal deterrence to prosecute theft effectively and warns that Chinese platforms like DeepSeek harvest user data to advance their "Great Heist" of American wealth. 1…

1
S8 Ep205: David Shedd details espionage cases, including an Apple engineer stealing "Project Titan" car schematics for a Chinese competitor. He also describes a Google employee who stole AI data while ... 9:10

19m ago9:10

9:10

David Shedd details espionage cases, including an Apple engineer stealing "Project Titan" car schematics for a Chinese competitor. He also describes a Google employee who stole AI data while secretly working for a Chinese firm, highlighting how corporate greed and weak internal security enable intellectual property theft. 1914…

1
S8 Ep205: David Shedd explains how China's Ministry of State Security operates as a massive intelligence entity combining the functions of the CIA, FBI, and NSA. He traces this economic espionage to Deng ... 8:00

35m ago8:00

8:00

David Shedd explains how China's Ministry of State Security operates as a massive intelligence entity combining the functions of the CIA, FBI, and NSA. He traces this economic espionage to Deng Xiaoping's 1984 strategy, noting that Chinese officers view theft as repayment for past Western oppression. 1906 PEKING NORTHSIDE…

1
S8 Ep205: David Shedd critiques the bipartisan failure of allowing China into the World Trade Organization in 2001, which was based on the false assumption that economic engagement would lead to democratization ... 9:49

22m ago9:49

9:49

David Shedd critiques the bipartisan failure of allowing China into the World Trade Organization in 2001, which was based on the false assumption that economic engagement would lead to democratization. Instead, this decision facilitated a massive transfer of intellectual property, fueling China's rise as a predatory economic rival. 1940 EMPRESS DOW…

1
S8 Ep205: Bob Zimmerman reports on the success of commercial space station company Vast and orbital tug tests that outperformed government efforts. Conversely, he details problems with NASA's Maven orbiter ... 7:50

32m ago7:50

7:50

Bob Zimmerman reports on the success of commercial space station company Vast and orbital tug tests that outperformed government efforts. Conversely, he details problems with NASA's Maven orbiter at Mars, which has lost communication, potentially jeopardizing data relays for surface rovers. Q963By John Batchelor

1
S8 Ep205: Bob Zimmerman highlights a record-breaking year with over 300 global rocket launches, driven largely by private enterprise competition. He notes that Amazon was forced to contract SpaceX for ... 11:50

16m ago11:50

11:50

Bob Zimmerman highlights a record-breaking year with over 300 global rocket launches, driven largely by private enterprise competition. He notes that Amazon was forced to contract SpaceX for satellite launches due to delays from rivals like Blue Origin and reports on safety concerns involving Russian launch pad negligence. 1955…

1
S8 Ep205: Simon Constable discusses the political troubles of UK Prime Minister Keir Starmer and the suspension of a US-UK tech deal due to clashes over AI regulation. He explains that Britain's "Online ... 4:15

16m ago4:15

4:15

Simon Constable discusses the political troubles of UK Prime Minister Keir Starmer and the suspension of a US-UKtech deal due to clashes over AI regulation. He explains that Britain's "Online Safety Act" aims to tax and regulate tech giants, which threatens to stifle American AI companies operating there. 1940 THE BLITZ…

1
S8 Ep205: Simon Constable reports from France on high copper prices and slowing European energy demand. He describes protests by French farmers burning hay to oppose government orders to cull cattle exposed ... 13:34

18m ago13:34

13:34

Simon Constable reports from France on high copper prices and slowing European energy demand. He describes protests by French farmers burning hay to oppose government orders to cull cattle exposed to disease and notes a significant rise in electric vehicle sales across the European Union. 1540 PARISBy John Batchelor

1
S8 Ep205: General Holt explains that AI models in war games demonstrate a bias toward violent escalation, often prioritizing "winning" over negotiation, which leads to nuclear conflict. He emphasizes the ... 8:10

24m ago8:10

8:10

General Holt explains that AI models in war games demonstrate a bias toward violent escalation, often prioritizing "winning" over negotiation, which leads to nuclear conflict. He emphasizes the necessity of keeping humans in the loop and maintaining direct communications between rival nations to prevent automated catastrophe. 1959…

1
S8 Ep205: General Blaine Holt warns that integrating Artificial Intelligence into military command increases the risks of deliberate, inadvertent, and accidental escalation. He argues that while AI accelerates ... 11:35

19m ago11:35

11:35

General Blaine Holt warns that integrating Artificial Intelligence into military command increases the risks of deliberate, inadvertent, and accidental escalation. He argues that while AI accelerates decision-making, it lacks human judgment, potentially leading to catastrophic miscalculations if adversaries rely on algorithms during crises. 2933 BA…

1
S8 Ep205: Colonel McCausland reports on NATO's eastern flank "digging in," with Baltic states building defensive bunkers and Germany significantly increasing military spending. He highlights a divergence ... 6:15

22m ago6:15

6:15

Colonel McCausland reports on NATO's eastern flank "digging in," with Baltic states building defensive bunkers and Germany significantly increasing military spending. He highlights a divergence where European allies prepare for existential Russian threats while US leadership may prioritize "strategic stability" and economic cooperation with Moscow.…

1
S8 Ep205: Colonel Jeff McCausland discusses the US "blockade" of sanctioned Venezuelan oil tankers and the potential for escalation into a regional conflict involving Colombia. He also analyzes the Pentagon ... 11:34

29m ago11:34

11:34

Colonel Jeff McCausland discusses the US "blockade" of sanctioned Venezuelan oil tankers and the potential for escalation into a regional conflict involving Colombia. He also analyzes the Pentagon's refusal to release videos of destroyed drug boats, suggesting possible war crime concerns, and notes stalled Ukraine negotiations. 1903 CARACAS…

1
Winter storm on its way to Minnesota 3:34

10m ago3:34

3:34

A winter storm will bring accumulating snow, gusty winds and possibly blizzard conditions to parts of Minnesota over the next 24 hours. A mix of rain, snow and maybe some freezing rain will spread across the state through tonight. It’ll change over to all snow most quickly across the north... with more than a half-foot possible in the far north by …

1
S8 Ep204: PREVIEW: Bob Zimmerman questions Amazon's perplexing launch strategy for its LEO constellation, asking why the company is utilizing more costly, non-reusable launch providers like ULA and Blue ... 2:09

13m ago2:09

2:09

PREVIEW: Bob Zimmerman questions Amazon's perplexing launch strategy for its LEO constellation, asking why the company is utilizing more costly, non-reusable launch providers like ULA and Blue Origin instead of the more cost-effective SpaceX reusable boosters. He speculates that historical contracts or potential personal conflicts between billionai…

1
S8 Ep203: PREVIEW: Rick Fisher outlines Elon Musk's plan to launch AI data centers into low Earth orbit using heavy Starlink Version 3 satellites. This strategy aims to secure data off-planet and compete ... 1:42

12m ago1:42

1:42

PREVIEW: Rick Fisher outlines Elon Musk's plan to launch AI data centers into low Earth orbit using heavy Starlink Version 3 satellites. This strategy aims to secure data off-planet and compete directly with China's own space-based infrastructure, moving the "AI data center race" beyond terrestrial locations like Northern Virginia.…

1
S8 Ep203: PREVIEW: General Blaine Holt warns that military war games frequently escalate toward nuclear conflict, a tendency that integrating artificial intelligence might accelerate rather than mitigate ... 1:45

13m ago1:45

1:45

PREVIEW: General Blaine Holt warns that military war games frequently escalate toward nuclear conflict, a tendency that integrating artificial intelligence might accelerate rather than mitigate. He argues that current models often lead to "civilization consequences," necessitating new simulation constructs focused on de-escalation despite aggressiv…

1
S8 Ep203: PREVIEW: David Shedd attributes China's rampant theft of Western technology to a deep-seated cultural narrative of historical humiliation. Chinese intelligence officers justify stealing everything ... 1:49

5m ago1:49

1:49

PREVIEW: David Shedd attributes China's rampant theft of Western technology to a deep-seated cultural narrative of historical humiliation. Chinese intelligence officers justify stealing everything from military to modern tech as a necessary means to achieve national rejuvenation and ensure China is never again oppressed by the West.…

1
S8 Ep203: PREVIEW: Alan Tonelson discusses how China dominates the processing of rare earth minerals, creating a stranglehold on materials vital for US defense and automotive sectors. Although China currently ... 1:29

5m ago1:29

1:29

PREVIEW: Alan Tonelson discusses how China dominates the processing of rare earth minerals, creating a stranglehold on materials vital for US defense and automotive sectors. Although China currently has the United States "over a major barrel" regarding these essential magnets, Tonelson doubts this strategic advantage will last indefinitely.…

1
S8 Ep203: PREVIEW: Bob Zimmerman details SpaceX's potential 2026 IPO, intended to fund an "insane" Starship flight rate and ambitious projects like Moon Base Alpha and Mars missions. The capital would ... 1:33

6m ago1:33

1:33

PREVIEW: Bob Zimmerman details SpaceX's potential 2026 IPO, intended to fund an "insane" Starship flight rate and ambitious projects like Moon Base Alpha and Mars missions. The capital would also support deploying AI data centers in space, cementing SpaceX's role as the effective leader of the American space program.…

1
Dear Santa: Here is the AI Contact Center Tools We Actually Want! 31:24

39m ago31:24

31:24

Send us a text This episode is my AI Christmas wish list for CCaaS. Not toys. Not buzzwords. The real AI tools contact centers should already have but don’t. Everyone is focused on making AI talk to customers. That’s missing the point. AI in CX isn’t supposed to just talk. It’s supposed to run the contact center. I break down the biggest opportunit…

1
Mayor Frey asks on Twin Cities residents to shop at Latino and Somali-owned businesses 5:16

40m ago5:16

5:16

By Minnesota Public Radio

1
S8 Ep202: SHOW 12-16-25 1931 EINSTEIN & CHAPLIN Elizabeth Peek analyzes the rise in US unemployment to 4.6%, attributing it partly to increased labor participation rather than economic weakness. She highlights ... 6:42

1d ago6:42

6:42

C Judy Dempsey examines fears that Russia will shift military forces to the NATO border if a Ukraine peace deal is reached. She discusses reported US pressure on Kyiv to surrender the Donbas, noting that both Ukraine and the EU oppose such concessions due to sovereignty concerns and lack of security guarantees. Judy Dempsey addresses the industrial…

1
S8 Ep201: Joseph Postell suggests correcting the Chadha precedent by adopting a view of severability where delegations of power are unconstitutional without the accompanying legislative veto. He notes ... 10:05

27m ago10:05

10:05

Joseph Postell suggests correcting the Chadha precedent by adopting a view of severability where delegations of power are unconstitutional without the accompanying legislative veto. He notes that the War Powers Resolutionremains a rare exception where Congress still retains a mechanism to reverse executive actions via simple majority. 1937 SCOTUS…

1
S8 Ep201: Joseph Postell discusses the 1983 INS v. Chadha decision, which eliminated the legislative veto. He explains how this ruling stripped Congress of its ability to check the executive branch, transforming ... 9:35

29m ago9:35

9:35

Joseph Postell discusses the 1983 INS v. Chadha decision, which eliminated the legislative veto. He explains how this ruling stripped Congress of its ability to check the executive branch, transforming a once-dominant legislature into a weak institution unable to reverse administrative decisions on issues like tariffs. 1876 SCOTUS…

1
S8 Ep201: Joseph Sternberg condemns the imprisonment of British citizen Jimmy Lai in Hong Kong as a failure of UK diplomacy. He argues that Hong Kong's economic success cannot be separated from its political ... 6:20

28m ago6:20

6:20

Joseph Sternberg condemns the imprisonment of British citizen Jimmy Lai in Hong Kong as a failure of UKdiplomacy. He argues that Hong Kong's economic success cannot be separated from its political freedoms, warning that the erosion of the rule of law threatens the territory's viability as a business center. 1900 GERMAN EXPEDITIONARY FORCE…

1
S8 Ep201: Joseph Sternberg challenges the Trump administration's antagonistic view of the EU, citing polls showing the institution remains popular among Europeans. He argues that US policy should not be ... 11:29

30m ago11:29

11:29

Joseph Sternberg challenges the Trump administration's antagonistic view of the EU, citing polls showing the institution remains popular among Europeans. He argues that US policy should not be based on the expectation of the EU's collapse, noting that the UK's exit was unique to its specific history and not a continental trend. 1810 BRUSSELS…

1
S8 Ep201: Gregory Copley reports on King Charles III's improving health and his unifying role within the Commonwealth. He contrasts the stability of the constitutional monarchy with the historical chaos ... 5:30

37m ago5:30

5:30

Gregory Copley reports on King Charles III's improving health and his unifying role within the Commonwealth. He contrasts the stability of the constitutional monarchy with the historical chaos of Cromwell's republic, suggesting the Crown remains a vital stabilizing force against political turmoil in the UK and its dominions. 1620 JAMES I…

1
S8 Ep201: Gregory Copley observes a 2025 shift toward nationalism and decisive leadership, asserting that globalism is declining. He notes that nuclear weapons are becoming "unusable" due to changing military ... 14:10

9m ago14:10

14:10

Gregory Copley observes a 2025 shift toward nationalism and decisive leadership, asserting that globalism is declining. He notes that nuclear weapons are becoming "unusable" due to changing military doctrines and warns that Western democracies are sliding toward autocracy, drawing historical parallels to Oliver Cromwell's rise as Lord Protector. 16…

1
S8 Ep201: Gregory Copley reflects on the 25-year war on terror, arguing that Western governments have become distracted. He contends that elevating terrorists like Bin Laden to "superpower" status was ... 5:40

8m ago5:40

5:40

Gregory Copley reflects on the 25-year war on terror, arguing that Western governments have become distracted. He contends that elevating terrorists like Bin Laden to "superpower" status was a strategic error, as the true objective of terrorism is to manipulate political narratives and induce paralysis through fear. NOVEMBER 1955…

1
S8 Ep201: Gregory Copley details how the Bondi Beach attackers trained in the Philippines' insurgent areas. While praising Australian intelligence agencies, he blames the Albanese government for encouraging ... 12:09

11m ago12:09

12:09

Gregory Copley details how the Bondi Beach attackers trained in the Philippines' insurgent areas. While praising Australian intelligence agencies, he blames the Albanese government for encouraging anti-Israel sentiment, arguing this political stance has given license to radical groups and undermined public safety. 1929 PERTHB…

1
S8 Ep201: Jonathan Schanzer analyzes the "murky" killing of US servicemen in Syria, attributing it to jihadist elements within the government's security forces. He describes the situation in Gaza as a ... 9:50

14m ago9:50

9:50

Jonathan Schanzer analyzes the "murky" killing of US servicemen in Syria, attributing it to jihadist elements within the government's security forces. He describes the situation in Gaza as a deadlock where Hamas remains armed because no international force, other than the unacceptable option of Turkey, is willing to intervene. 1938 RAMALLAH…

1
S8 Ep201: Jonathan Schanzer critiques the slow Australian police response to the Bondi Beach attack, linking the shooters to ISIS training in the Philippines. He warns that the Albanese government's political ... 9:50

28m ago9:50

9:50

Jonathan Schanzer critiques the slow Australian police response to the Bondi Beach attack, linking the shooters to ISIStraining in the Philippines. He warns that the Albanese government's political "virtue signaling" regarding Palestine may have emboldened radicals, while noting Hezbollah is reconstituting its money and weapons pipelines in Lebanon…

1
S8 Ep200: Mary Kissel characterizes China's economy as collapsing under Xi Jinping's mismanagement. She highlights the plight of Jimmy Lai, a 78-year-old British citizen imprisoned in Hong Kong, and urges ... 6:19

1h ago6:19

6:19

Mary Kissel characterizes China's economy as collapsing under Xi Jinping's mismanagement. She highlights the plight of Jimmy Lai, a 78-year-old British citizen imprisoned in Hong Kong, and urges Western leaders to use economic leverage to demand his release as a prerequisite for any improved relations. 1900 BOXERS…

1
S8 Ep200: Mary Kissel argues that Ukraine cannot surrender the Donbas without ironclad security guarantees, citing past broken agreements like the Budapest Memorandum. She validates Finnish and Baltic ... 11:30

20m ago11:30

11:30

Mary Kissel argues that Ukraine cannot surrender the Donbas without ironclad security guarantees, citing past broken agreements like the Budapest Memorandum. She validates Finnish and Baltic fears regarding Russian aggression and questions whether the Trump administration's business-centric approach can effectively manage Vladimir Putin'sideologica…

1
S8 Ep200: Judy Dempsey addresses the industrial crisis in Germany, specifically the auto industry's struggle against Chinese electric vehicles. She notes that Chancellor Merz is avoiding necessary pension ... 8:30

31m ago8:30

8:30

Judy Dempsey addresses the industrial crisis in Germany, specifically the auto industry's struggle against Chinese electric vehicles. She notes that Chancellor Merz is avoiding necessary pension reforms due to political pressure, while the rise of the AfD and a shifting transatlantic relationship further complicate Germany's economic stability. 186…

1
S8 Ep200: Judy Dempsey examines fears that Russia will shift military forces to the NATO border if a Ukraine peace deal is reached. She discusses reported US pressure on Kyiv to surrender the Donbas, noting ... 11:15

18m ago11:15

11:15

Judy Dempsey examines fears that Russia will shift military forces to the NATO border if a Ukraine peace deal is reached. She discusses reported US pressure on Kyiv to surrender the Donbas, noting that both Ukraine and the EUoppose such concessions due to sovereignty concerns and lack of security guarantees. 1781 GERMAN SEA…

1
S8 Ep200: Elizabeth Peek discusses lessons for 2025, praising President Trump's showmanship at the Army-Navy game and anticipating his presence at the 2026 World Cup. She argues tariffs are generating ... 4:44

16m ago4:44

4:44

Elizabeth Peek discusses lessons for 2025, praising President Trump's showmanship at the Army-Navy game and anticipating his presence at the 2026 World Cup. She argues tariffs are generating significant revenue and predicts Democrats will eventually relax border policies to secure future votes, despite current public disapproval of high immigration…

1
S8 Ep200: Elizabeth Peek analyzes the rise in US unemployment to 4.6%, attributing it partly to increased labor participation rather than economic weakness. She highlights that private sector hiring remains ... 13:05

21m ago13:05

13:05

Elizabeth Peek analyzes the rise in US unemployment to 4.6%, attributing it partly to increased labor participation rather than economic weakness. She highlights that private sector hiring remains positive while government payrolls shrink, and notes that data center construction for AI is driving a boom in the construction industry. 1900 COLUMBUS I…

1
S8 Ep198: Gregory Copley. Gregory Copley discusses King Charles's recent video regarding his cancer, noting the King implied success with early detection and a reduction in future treatments. Dismissing ... 2:06

2h ago2:06

2:06

Gregory Copley. Gregory Copley discusses King Charles's recent video regarding his cancer, noting the King implied success with early detection and a reduction in future treatments. Dismissing social media panic, Copley explains the King remains in command and is more likely to die with the disease than of it. 1913 OXFORD AND THE COTSWOLDS…