Best CXM Podcasts (2025)

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139. Our CxM HYPE VIBES Uncensored Album Review 1:18:42

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12d ago1:18:42

1:18:42

SEVENTEEN’s Hot Guys are serving heat and heart! 🔥 S.Coups and Mingyu — aka CxM — turn up the temperature with their debut sub-unit album “Hype Vibes.” In this episode, we unpack how this release had us feeling ourselves: from “Worth It’s” flirty groove to “Earth’s” euphoric lift. We also dive into the album’s core message — living boldly and fully…

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140. Well Seasoned or Half Baked? Our Bon Appétit, Your Majesty Kdrama Review 1:06:55

4d ago1:06:55

1:06:55

A K-drama that looks good enough to eat... and we're not just talking about the food! Bon Appétit, Your Majesty is one of Netflix’s tastiest main dishes this year, but did it pass our K-drama taste test? In this episode, we talk about the ingredients that make this show extra scrumptious (the mouthwatering food shots, hilarious 'first-bite' reactio…

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#157 The Anxious Generation 24:18

4d ago24:18

24:18

What happens to innovation, team dynamics, and trust in organizations when a significant portion of employees are emotionally fragile, risk-averse, and struggle with interpersonal interactions? In this episode of the Delighted Customers podcast, I dive into the profound impact of generational shifts on workplace culture, leadership, and customer ex…

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#156 Turning Data Into CX Impact: Storytelling That Sticks 23:19

11d ago23:19

23:19

What’s stopping CX leaders from turning mountains of customer data into executive-ready stories that prompt real change? In this episode, we dig deep into one of the most urgent—and often overlooked—challenges for customer experience (CX) teams: crafting compelling, actionable narratives from all that customer insight. Data is everywhere, but too o…

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138. 7 Reasons to Stan BOYNEXTDOOR (A ONEDOOR Propaganda) 1:15:01

18d ago1:15:01

1:15:01

Knock knock, Sarangbaes — who’s there? Only our newest obsession, BOYNEXTDOOR!!! And trust us, you’ll want to let them in. From their fresh and relatable concept, to their swoon-worthy musicality, high-energy performances, and off-the-charts charisma — we’re breaking down 7 reasons why BOYNEXTDOOR is the group you need to stan right now. (00:00) Wh…

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#155 The Evolving State of Customer Experience: Insights and Future Trends 23:28

18d ago23:28

23:28

What happens when a profession built on human insight faces a tidal wave of change—from evolving business demands to the rise of AI? How do CX leaders stay relevant and drive meaningful results in this new landscape? This episode digs deep into the shifting world of customer experience (CX) with Greg Melia, CEO of the Customer Experience Profession…

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137. AHOF WHO WE ARE Album Review ... Finally! 1:11:55

25d ago1:11:55

1:11:55

AHOF is here! And will they be the next big Kpop group??? By popular demand from FOHAs, we do a full vibe check — sharing our first impressions, fave tracks, and what we see ahead for this promising rookie group. Plus, your resident K-pop Titas leave some words of encouragement for AHOF as they begin their journey. 📌 OOPS! A quick correction on JL'…

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#154 How Political Extremes Shape Customer Loyalty and Brand Evangelism 29:09

25d ago29:09

29:09

What drives customers to cling fiercely to a brand, even when it means paying more or overlooking problems others wouldn’t forgive? Is our political identity quietly fueling a new kind of “super loyalty” that’s transforming customer behavior, for better or worse? In this episode of the Delighted Customers podcast, I dive into these burning question…

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136. SEVENTEEN World Tour NEW_ in Incheon: a BURST of emotions! 1:13:26

1M ago1:13:26

1:13:26

Our live recording about all the tears, laughter, ooohhhs and ahhhhhs from SEVENTEEN's concert NEW_. What made us cry? What made us laugh? What left us awestruck? Let's talk about the burst of emotions from that great show from our OT9. 00:00 Welcome to Season 8 of 1 to Sarang! 06:37 Thoughts on the NEW_ setlist 11:36 An SVT concert without Left an…

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#153 Navigating Crisis with Integrity: Strategies for Building Trust in Customer Experience 34:35

1M ago34:35

34:35

What happens when your company’s reputation—and your customers’ trust—hangs by a thread? Are you ready for a moment when a crisis isn’t just possible, but inevitable? In this episode, I dive deep into one of the most critical topics for today’s leaders: how strategy, communication, and integrity intersect to protect (and sometimes rebuild) your org…

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SCoups and SVT's Enlistment Era | SARANG CUTS! S07 #120 4:30

1M ago4:30

4:30

Oo takot kami kay SCoups dati pero ngayon in love na! How can you not be soft for our general leader who always puts his members and CARATs first.#seventeen #carat #scoups #choiseungcheol #militaryenlistment

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#152 Toyota’s Secret Weapon: Applying the A3 and Nemawashi for Customer Loyalty 32:36

1M ago32:36

32:36

What if the real secret to customer loyalty and transformation isn’t just about great ideas, but about how you build consensus within your organization—before you make a single move? Too often, even the smartest strategies can get derailed by resistance, misalignment, or simple miscommunication inside a company. That’s why I was eager to dig into t…

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The Real BOSS of the Met Gala! Our General Leader Mr. Choi Seungcheol | SARANG CUTS! S07 #125 8:48

2M ago8:48

8:48

Can you believe this happened this year? A day after SCoups' Met Gala debut, we went live to talk about it. This look is definitely going down in history as one of the best ever.#scoups #choiseungcheol #metgala #metgala2025 #carat

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#151 The Generous Leader: 7 Ways to Give of Yourself for Everyone's Gain 31:42

2M ago31:42

31:42

What if the real secret to exceptional leadership isn’t control, charisma, or even performance—but generosity? Could the “soft stuff” like listening, empathy, and vulnerability truly drive the hardest results in business? In this episode of the Delighted Customers podcast, I dig into that very question with Joe Davis, legendary former Senior Partne…

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What makes a group KPop? | SARANG CUTS! S07 #121 8:38

2M ago8:38

8:38

What makes a group Kpop? Do these labels even matter? We answer this question as we fangirl over KATSEYE and ofc their leader, Sophia! Watch our FULL CONVO on our Pinoys in Kpop episode here: https://open.spotify.com/episode/77NRVAXEQkepSKUnCGrCRE?si=Pa3HXUWPSiyFPMk0PFODlQ #KATSEYE #SophiaLaforteza #kpop…

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Was it just the Pinoy votes that made JL #1 in Universe League? | SARANG CUTS! S07 #121 5:22

2M ago5:22

5:22

We all know that Pinoy votes can easily put our kababayans through survival shows (dating as far back as American Idol S3, helloooo) but is that the only reason why JL consistently ranked number 1 in Universe League? Watch our FULL CONVO on our Pinoys in Kpop episode here: https://open.spotify.com/episode/77NRVAXEQkepSKUnCGrCRE?si=Pa3HXUWPSiyFPMk0P…

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Hello 80 Year Old Me - Thoughts From When Life Gives You Tangerines | SARANG CUTS! S07 #123 7:25

2M ago7:25

7:25

If you can talk to your 80 year old self, what would you tell them? When Life Gives You Tangerines inspired us to ask this question, and it brought out the TEARS! What is magang-maga ang mga mata! Watch the FULL VIDEO of our review of the hit Kdrama, When Life Gives You Tangerines: https://open.spotify.com/episode/4Zq1IeR7JWYQ1LbNMwWLPB?si=5300ad96…

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# 150 Delta’s AI Fare Experiment: Will Smart Pricing Alienate Loyal Customers? 27:43

2M ago27:43

27:43

Is AI-powered personalized pricing the next frontier—or the next fiasco—for customer loyalty and corporate reputation? That’s the burning question I dive into with my guest, Dr. Peter Fader, on this episode of the Delighted Customers podcast. With Delta Air Lines rolling out AI-driven pricing and the world watching closely, the conversation takes a…

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2 Days 1 Night REACTION VIDEO - Our favorite dancerist episode! | SARANG CUTS! S07 #129 6:44

2M ago6:44

6:44

Kim Seonho and Dindin struggling with dance steps in 2 Days 1 Night is always our happy place! Ikembot niyo! Watch the FULL EPISODE here: https://open.spotify.com/episode/2o1EF0KxQf411fbxYFkAm5?si=6856eef6209142e5#2days1night #koreanvariety #reactionvideo

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When Life Gives You Tangerines is A Roller Coaster of Emotions | SARANG CUTS! S07 #123 14:09

2M ago14:09

14:09

When Life Gives You Tangerines gave us all the feels and has become our favorite Kdrama of the year! In this [Sarang CutS], we break down our thoughts on the show, the scenes that resonated with us, and what this Kdrama has shown us about life. Check out the FULL EPISODE here: https://open.spotify.com/episode/4Zq1IeR7JWYQ1LbNMwWLPB?si=4d88f73a3fc14…

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#149 The Heart of Service: A Blueprint for Human Centered AI in Customer Service 27:40

2M ago27:40

27:40

What really makes customer service stick—not just as a business function, but as a transformative and human-centered experience—even in an era dominated by AI and automation? That’s the burning question I dig into with my guest on this episode of the Delighted Customers podcast. If you’ve ever wondered why some organizations continually miss the ma…

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#148 Rethinking AI Strategy in Customer Experience 32:24

2M ago32:24

32:24

Is your business rushing into AI without really understanding how it fits into your strategy—or worse, letting “FOMO” drive your next big tech investment? On this episode of the Delighted Customers podcast, I challenge leaders to think beyond the hype and get real about the transformational (and sometimes risky) power of AI in delivering great cust…

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#147 Five Shoes for Change: Mastering Leadership Through Rapid Transitions and Change Management 27:57

2M ago27:57

27:57

What makes change so difficult—even for organizations that know change is inevitable and even necessary for growth? If we all agree that staying in our comfort zones holds us back, why do we continue to resist change—and what can leaders do to help teams navigate it better? In this episode of the Delighted Customers podcast, I sit down with Dennis …

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#146 Balancing Agentic AI and Human Connection in the Contact Center 34:31

3M ago34:31

34:31

Is your organization fully realizing the value of your contact center, or is it being limited by a narrow focus on efficiency and cost control? In this episode of the Delighted Customers podcast, I sit down with renowned Canadian contact center consultant and trainer Mike Aoki to examine how contact centers serve as the real-time pulse of customer …

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Workshop Control - What's going on? 30:59

3M ago30:59

30:59

Dave and John are back and in this podcast, John talks about his frustrations with how businesses are trying to recruit a business-critical role - Workshop Controller. It's become clear that the role isn't being valued highly enough and the job adverts in the public domain are not reflective of the reality.…

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Who's behind the The One% Partnership - Dave's story 35:38

3M ago35:38

35:38

This episode is to give you the background of The One% Partnership founder Dave and how his personal journey influenced his career, the highs, and lows! John talks to Dave about his journey from apprentice mechanic through to running the largest automotive training contract in the UK!By Dave Bownes & John Leitch

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Who's behind the The One% Partnership - John's story 22:58

3M ago22:58

22:58

This episode is to introduce The One% Partnership founder John in more detail. Find out where all of John's aftersales knowledge has come from and how his personal journey has shaped his career and his thinking around incremental gain!By Dave Bownes & John Leitch

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#145 Beyond the Hard Sell: The Evolution of Loyalty in the Fitness Industry 35:07

3M ago35:07

35:07

What if the secret to building a truly loyal gym membership—or any recurring customer base—starts the moment someone tries to leave? That question struck me while talking with Blair McHaney, a trailblazing fitness industry leader who’s spent more than 40 years reimagining how gyms can deliver customer (or, as Blair puts it, member) experience. Too …

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135. Golden Wins of K-pop Demon Hunters 1:29:27

3M ago1:29:27

1:29:27

People of the world, the honmoon is once again sealed—and it’s all thanks to Sony Animation and Netflix’s blockbuster film K-pop Demon Hunters! Show us how it’s done, done, DONE! In this episode, we channel our inner Huntr/x, and talk about what made this movie one of the biggest of the year: its love letter to Korean culture, its laugh-out-loud hu…

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#144 From Data to Dollars: How Customer Value Drives Business Growth 33:10

3M ago33:10

33:10

Is it time to finally admit that not all customers are created equal—and that treating them as if they are might be costing your business more than you realize? In this episode, I dig deep with Dan McCarthy, Associate Professor of Marketing at the University of Maryland and co-founder of Theta, to challenge one of the most hotly debated questions i…

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134. Squid Game Finale: Flawed or Flawless? 1:19:57

3M ago1:19:57

1:19:57

The games are over, the bodies have dropped, and the Squid Game finale has made its final move. But did it play fair—or did it leave us feeling like we lost the prize? In this episode, we take off the pink masks and get real about the ending: did it live up to all the expecations, or is it just another game of emotional dodgeball? We dig into the s…

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#143 The Bravery Effect: Lessons from a Marine and Leadership Expert 33:05

3M ago33:05

33:05

What if the very thing holding you and your team back from success isn’t a lack of skills or resources—but fear itself? How could learning to face what’s uncomfortable actually unlock your best results, greater job satisfaction, and even more meaningful customer experiences? In this episode of the Delighted Customers podcast, I dive deep with Jill …

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The 1% Effect on Customer Retention 52:45

3M ago52:45

52:45

In this episode Dave and John are back chatting with Lyn Howdon about all thing’s customer retention. A subject all too often seen as a sales challenge we bring to life that there are opportunities across all departments to support and drive improvements in customer retention. To find out more about what we do visit: www.haynesoliver.com…

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133. Nana BnB with SEVENTEEN: Food, Laughter and Dance Time 1:17:10

4M ago1:17:10

1:17:10

To celebrate their 10th year as the nation’s beloved comedian-idols, SEVENTEEN gets the ultimate healing gift from PD Na: a 4-day countryside retreat packed with games, cooking, and chaotic fun in the series NANA bnb. In this episode, we relive our favorite moments—from Woozi’s unexpected obsession with corn to the most intense speed walking showdo…

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#142 Leadership Blind Spots and How to Avoid Them 30:36

4M ago30:36

30:36

What if the key to sustainable business growth isn’t just about generating new leads, but about truly understanding and retaining your existing customers? Are you aware of the invisible forces sabotaging your efforts to create a loyal customer base—and, more importantly, what you can do to fix them? In my latest episode of the Delighted Customers p…