Best CXM Podcasts (2025)

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iCIMS Hacks: CXM prep + offer date workaround 47:13

Play Pause

7d ago47:13

47:13

Ttips to avoid “implementation spookiness” as one team gears up for an iCIMS CXM project, while Vivian explained a clever workaround for tracking offer accepted dates using the “updated date” field. Join our Friday Call: https://system-admin-insights.circle.so/events Start a free 1-month trial: https://system-admin-insights.circle.so/c/icims-discus…

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144. Rites of "The Passage": An Emotional Journey with AHOF's Latest EP 1:11:28

4h ago1:11:28

1:11:28

It’s no lie — AHOF is that rookie group we’ve been keeping our eyes (and hearts) on! After a strong debut, they’re back with "The Passage", an emotional yet subtly rebellious sophomore album that trades trend-chasing for storytelling and sincerity. And you know these K-pop Titas are seated for that! In this episode, we unpack each track, how they a…

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#161 Navigating the Post-Truth Era: Building Brand Trust with Emotional Inquiry 30:42

1d ago30:42

30:42

Is it really possible to build trust with customers in a business landscape overflowing with misinformation and emotional volatility? That burning question is at the heart of my conversation with Michael Forsberg, Director of Client Experience at BrandTrust. In an era many call "post-truth," business leaders face steep challenges in distinguishing …

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iCIMS Hacks: Confidential Reqs and Scheduler Tips (11/07/25) 59:32

2h ago59:32

59:32

Greg learned a step-by-step way to set up confidential requisitions. Vivian noted that Interview Scheduler shows busy/free time differently when using Cronofy. Kaitlyn shared that some orgs don’t need a separate confidential portal. Join the Friday Calls: https://system-admin-insights.circle.so/events Start Free Trial: https://system-admin-insights…

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143. Eating Up Everything LE SSERAFIM Serves: From 'Spaghetti' to 'Fearless' 1:09:58

8d ago1:09:58

1:09:58

We love a K-pop girl group that serves, and Le Sserafim has been cooking up the most eclectic, fun, and unapologetically bold (occasionally c**ty) menu since debut! Their latest comeback is no exception. In this episode, we dig into the group’s distinct flavors, the tastes that keep us coming back for seconds, and whether their new single Spaghetti…

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#160 Rethinking Valuation: Why Customer Metrics Matter More 31:25

8d ago31:25

31:25

What if the financial metrics you rely on to measure your company's success are actually steering you away from long-term customer loyalty and sustainable growth? In our latest episode of the Delighted Customers podcast, live from Harvard Business School, I dive into this burning question with Rob Markey, professor at Harvard and seasoned veteran a…

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142. Bring THE ACTION! Our 1st BOYNEXTDOOR Comeback 1:05:53

7d ago1:05:53

1:05:53

BOYNEXTDOOR brought THE ACTION, and we are all over it! This comeback has been jam-packed, and we’re such lucky baby Juandoors to have experienced it. In this episode, we talk about our favorite comeback moments, the songs that hit us the hardest, and all the little things that made our very first BOYNEXTDOOR comeback a scene stealer! ------- New e…

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#159 The Serial Fixer Trap: Boundaries, Burnout, and Better Leadership 27:51

15d ago27:51

27:51

Are you unknowingly sabotaging your own well-being at work—and at home—by trying to fix everyone else's problems? So many of us find purpose and validation in helping, supporting, and "solving" for others. But what happens when that good intention tips into burnout, resentment, and codependent relationships? In this episode, I dig into the hidden c…

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iCIMS Hacks: Hired Auto Launch, Start Dates, Apply Network (10/24/25) 52:36

8d ago52:36

52:36

iCIMS takeaways: hired auto launch and flag, start date on employee tab, HCM integration timing, and Mass Reject on Hire. Plus Q&A on Apply Network, referrals, and date-filter syntax. Free Friday Call: https://system-admin-insights.circle.so/events • find Free Friday Call, click RSVP, create a free profile 1-month trial: https://system-admin-insigh…

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EP1: Personalisation - The Secret to Customer Value 27:32

15d ago27:32

27:32

Today, personalisation has become a buzzword that’s thrown around frequently in marketing circles. But what does meaningful personalisation really look like, and how can businesses deliver it at scale? In this inaugural episode of The CX Equation, hosts Chantelle Casey and Mark Clydesdale dive deep into the evolution of personalisation and provide …

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141. ARMY Titas Talk CORTIS & The BigHit Legacy 1:05:00

21d ago1:05:00

1:05:00

Monster rookie group CORTIS came, saw, and conquered...but did they manage to charm these aging millennials? Or are Monica, Pia, and Trency just too old for diz??? In this episode, we gush about the insanely talented teens behind the group, their fresh sound that’s shaking up the scene, and all the stops Big Hit took to show CORTIS' unique colors. …

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Welcome to The CX Equation 0:24

20d ago0:24

0:24

Customer experience is complex, but it doesn’t have to be confusing. The CX Equation dives into the real stories and real results shaping CX transformation in enterprise organisations. Each week, hosts Chantelle and Mark cut through surface-level talk and bring you honest conversations with clients, consultants, and technology leaders. Together, th…

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#158 The Art of Communication: Delivering Difficult News with Compassion 32:17

14d ago32:17

32:17

Is it possible to deliver life-changing news—with compassion—without sacrificing precious time or the physician's own well-being? It's a burning question for healthcare professionals everywhere, and the impact of getting it right goes far beyond the exam room. Not only does compassionate communication ease patient anxiety and foster loyalty, but it…

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iCIMS insights: anti-ghosting laws, AI disclosure, and upcoming Indeed feed changes (10/17/25) 33:59

23d ago33:59

33:59

iCIMS admins unpack the new anti-ghosting law in Ontario, how AI disclosure rules are evolving, and what the 2026 Indeed feed changes mean for ATS admins. 👉 Join our Free Friday Calls: https://system-admin-insights.circle.so/events 👉 Start your free 1-month trial: https://system-admin-insights.circle.so/c/icims-discussion/ #iCIMS #HRTech https://sy…

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140. Well Seasoned or Half Baked? Our Bon Appétit, Your Majesty Kdrama Review 1:06:55

21d ago1:06:55

1:06:55

A K-drama that looks good enough to eat... and we're not just talking about the food! Bon Appétit, Your Majesty is one of Netflix’s tastiest main dishes this year, but did it pass our K-drama taste test? In this episode, we talk about the ingredients that make this show extra scrumptious (the mouthwatering food shots, hilarious 'first-bite' reactio…

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#157 The Anxious Generation 24:18

29d ago24:18

24:18

What happens to innovation, team dynamics, and trust in organizations when a significant portion of employees are emotionally fragile, risk-averse, and struggle with interpersonal interactions? In this episode of the Delighted Customers podcast, I dive into the profound impact of generational shifts on workplace culture, leadership, and customer ex…

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iCIMS Hacks: Remote vs hybrid, Excel formulas, and speed (10/10/25) 42:45

1M ago42:45

42:45

In this System Admin Insights session, members explored when remote truly becomes hybrid, why Excel is the best place to test formulas before moving them into iCIMS, and how too many formulas can slow dashboards. Practical, real-world admin tips from Alex, Vivian, and Ty to keep your iCIMS running efficiently. #iCIMS #HRTech https://systemadmininsi…

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139. Our CxM HYPE VIBES Uncensored Album Review 1:18:42

1M ago1:18:42

1:18:42

SEVENTEEN’s Hot Guys are serving heat and heart! 🔥 S.Coups and Mingyu — aka CxM — turn up the temperature with their debut sub-unit album “Hype Vibes.” In this episode, we unpack how this release had us feeling ourselves: from “Worth It’s” flirty groove to “Earth’s” euphoric lift. We also dive into the album’s core message — living boldly and fully…

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#156 Turning Data Into CX Impact: Storytelling That Sticks 23:19

1M ago23:19

23:19

What's stopping CX leaders from turning mountains of customer data into executive-ready stories that prompt real change? In this episode, we dig deep into one of the most urgent—and often overlooked—challenges for customer experience (CX) teams: crafting compelling, actionable narratives from all that customer insight. Data is everywhere, but too o…

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iCIMS Hacks: Scheduling Without Calendar Integration (10/3/25) 44:46

1M ago44:46

44:46

Workarounds to schedule interviews without calendar integration using fixed weekly windows and self-scheduling. Reminder: default duplicate-checking is first name, last name, email; with the fall release you can include phone number. Quick wins for smoother scheduling, better data integrity, and more control. https://systemadmininsights.com/…

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138. 7 Reasons to Stan BOYNEXTDOOR (A ONEDOOR Propaganda) 1:15:01

1M ago1:15:01

1:15:01

Knock knock, Sarangbaes — who’s there? Only our newest obsession, BOYNEXTDOOR!!! And trust us, you’ll want to let them in. From their fresh and relatable concept, to their swoon-worthy musicality, high-energy performances, and off-the-charts charisma — we’re breaking down 7 reasons why BOYNEXTDOOR is the group you need to stan right now. (00:00) Wh…

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#155 The Evolving State of Customer Experience: Insights and Future Trends 23:28

1M ago23:28

23:28

What happens when a profession built on human insight faces a tidal wave of change—from evolving business demands to the rise of AI? How do CX leaders stay relevant and drive meaningful results in this new landscape? This episode digs deep into the shifting world of customer experience (CX) with Greg Melia, CEO of the Customer Experience Profession…

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iCIMS Hacks: Scheduler, Data, and Offers (9/26/25) 44:52

1M ago44:52

44:52

iCIMS admins share practical takeaways on running scheduler v2 alongside legacy, safeguarding reporting accuracy, starting data-first in change management, and mapping offer-letter variables without circular errors. Real lessons from the field to help streamline your iCIMS practices. https://systemadmininsights.com/…

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137. AHOF WHO WE ARE Album Review ... Finally! 1:11:55

2M ago1:11:55

1:11:55

AHOF is here! And will they be the next big Kpop group??? By popular demand from FOHAs, we do a full vibe check — sharing our first impressions, fave tracks, and what we see ahead for this promising rookie group. Plus, your resident K-pop Titas leave some words of encouragement for AHOF as they begin their journey. 📌 OOPS! A quick correction on JL'…

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#154 How Political Extremes Shape Customer Loyalty and Brand Evangelism 29:09

2M ago29:09

29:09

What drives customers to cling fiercely to a brand, even when it means paying more or overlooking problems others wouldn't forgive? Is our political identity quietly fueling a new kind of "super loyalty" that's transforming customer behavior, for better or worse? In this episode of the Delighted Customers podcast, I dive into these burning question…

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iCIMS Hacks: Smarter Source Reporting & Email Fixes 55:33

2M ago55:33

55:33

Admins shared why recruiting workflow source is more reliable than person source, with candidates often changing their own data. Another key reminder was to update iCIMS SFTP whitelisting to avoid email delivery issues. Practical takeaways from the SAI community in action. https://systemadmininsights.com/…

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136. SEVENTEEN World Tour NEW_ in Incheon: a BURST of emotions! 1:13:26

2M ago1:13:26

1:13:26

Our live recording about all the tears, laughter, ooohhhs and ahhhhhs from SEVENTEEN's concert NEW_. What made us cry? What made us laugh? What left us awestruck? Let's talk about the burst of emotions from that great show from our OT9. 00:00 Welcome to Season 8 of 1 to Sarang! 06:37 Thoughts on the NEW_ setlist 11:36 An SVT concert without Left an…

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#153 Navigating Crisis with Integrity: Strategies for Building Trust in Customer Experience 34:35

2M ago34:35

34:35

What happens when your company's reputation—and your customers' trust—hangs by a thread? Are you ready for a moment when a crisis isn't just possible, but inevitable? In this episode, I dive deep into one of the most critical topics for today's leaders: how strategy, communication, and integrity intersect to protect (and sometimes rebuild) your org…

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SCoups and SVT's Enlistment Era | SARANG CUTS! S07 #120 4:30

2M ago4:30

4:30

Oo takot kami kay SCoups dati pero ngayon in love na! How can you not be soft for our general leader who always puts his members and CARATs first.#seventeen #carat #scoups #choiseungcheol #militaryenlistment

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#152 Toyota's Secret Weapon: Applying the A3 and Nemawashi for Customer Loyalty 32:36

2M ago32:36

32:36

What if the real secret to customer loyalty and transformation isn't just about great ideas, but about how you build consensus within your organization—before you make a single move? Too often, even the smartest strategies can get derailed by resistance, misalignment, or simple miscommunication inside a company. That's why I was eager to dig into t…

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iCIMS Hacks: Data Sharing, Retention, and Permissions (9/5/25) 45:44

2M ago45:44

45:44

System Admin Insights covers key updates: Indeed requiring ATS disposition data, validation on HR data retention timelines, and a reminder that template permissions can be edited even after creation. 👉 Free Friday Calls: https://system-admin-insights.circle.so/events 👉 Free trial: https://system-admin-insights.circle.so/c/icims-discussion/ #iCIMS #…

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The Real BOSS of the Met Gala! Our General Leader Mr. Choi Seungcheol | SARANG CUTS! S07 #125 8:48

2M ago8:48

8:48

Can you believe this happened this year? A day after SCoups' Met Gala debut, we went live to talk about it. This look is definitely going down in history as one of the best ever.#scoups #choiseungcheol #metgala #metgala2025 #carat

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#151 The Generous Leader: 7 Ways to Give of Yourself for Everyone's Gain 31:42

2M ago31:42

31:42

What if the real secret to exceptional leadership isn't control, charisma, or even performance—but generosity? Could the "soft stuff" like listening, empathy, and vulnerability truly drive the hardest results in business? In this episode of the Delighted Customers podcast, I dig into that very question with Joe Davis, legendary former Senior Partne…

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iCIMS Hacks: Referral Links and Duplicate Checks (8/29/25) 49:56

2M ago49:56

49:56

Learn why legacy referral links from pre-2016 portals should be avoided and how to make intentional choices about duplicate checking criteria in iCIMS. 👉 Free Friday Call: https://system-admin-insights.circle.so/events 👉 Trial Membership: https://system-admin-insights.circle.so/c/icims-discussion/ https://systemadmininsights.com/…

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What makes a group KPop? | SARANG CUTS! S07 #121 8:38

2M ago8:38

8:38

What makes a group Kpop? Do these labels even matter? We answer this question as we fangirl over KATSEYE and ofc their leader, Sophia! Watch our FULL CONVO on our Pinoys in Kpop episode here: https://open.spotify.com/episode/77NRVAXEQkepSKUnCGrCRE?si=Pa3HXUWPSiyFPMk0PFODlQ #KATSEYE #SophiaLaforteza #kpop…

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Was it just the Pinoy votes that made JL #1 in Universe League? | SARANG CUTS! S07 #121 5:22

3M ago5:22

5:22

We all know that Pinoy votes can easily put our kababayans through survival shows (dating as far back as American Idol S3, helloooo) but is that the only reason why JL consistently ranked number 1 in Universe League? Watch our FULL CONVO on our Pinoys in Kpop episode here: https://open.spotify.com/episode/77NRVAXEQkepSKUnCGrCRE?si=Pa3HXUWPSiyFPMk0P…

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iCIMS Hacks: Vendor Vetting, AI, and Source Data: Live From NYU (8/22/25) 59:49

3M ago59:49

59:49

Live from NYU, the SAI community digs into iCIMS release issues, fake candidates, vendor vetting, AI adoption, and keeping source data clean. https://systemadmininsights.com/By Alex Marcus

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Hello 80 Year Old Me - Thoughts From When Life Gives You Tangerines | SARANG CUTS! S07 #123 7:25

3M ago7:25

7:25

If you can talk to your 80 year old self, what would you tell them? When Life Gives You Tangerines inspired us to ask this question, and it brought out the TEARS! What is magang-maga ang mga mata! Watch the FULL VIDEO of our review of the hit Kdrama, When Life Gives You Tangerines: https://open.spotify.com/episode/4Zq1IeR7JWYQ1LbNMwWLPB?si=5300ad96…

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# 150 Delta's AI Fare Experiment: Will Smart Pricing Alienate Loyal Customers? 27:43

3M ago27:43

27:43

Is AI-powered personalized pricing the next frontier—or the next fiasco—for customer loyalty and corporate reputation? That's the burning question I dive into with my guest, Dr. Peter Fader, on this episode of the Delighted Customers podcast. With Delta Air Lines rolling out AI-driven pricing and the world watching closely, the conversation takes a…