Best Business Benchmark Group Podcasts (2025)

1
Series 7, Episode 13: CX Global Insights 2025: A sneak peek into Ipsos’ new global benchmark of Customer Experience. 40:45

21d ago40:45

40:45

On this episode, we are sharing the audio from our latest LinkedInLive presentation on CX Global Insights 2025: A sneak peek into Ipsos’ newglobal benchmark of Customer Experience. During our Live event, we explored key findings, such as the surprising “Onaverage, around the world, 70% of customers say they choose to use a brandbecause they know th…

1
Series 7, Episode 12: Flying through turbulent times. Lessons from Air New Zealand and Ipsos’ Gold Award winning CX programme. 33:44

2M ago33:44

33:44

In this month's podcast, Helen is joined by Jeremy Todd, Head of Research & Insight at Air New Zealand, Trish Roberts, Experience Management Director, and Tom Magill, Associate Director of Ipsos New Zealand. This episode celebrates the success of the Air New Zealand CX programme, delivered by Ipsos with Medallia. At the 2024 Research Association Aw…

1
Season 7, Episode 11: Demystifying Mystery Shopping 25:18

3M ago25:18

25:18

This month, podcast host Danielle Doran is joined by Kendra Jones, Head of Client Success at Ipsos Channel Performance UK, and Andy Firth, Head of Advisory and Analytics Mystery Shopping at Ipsos Channel Performance UK, and Jean-Francois Damais, Global Chief Research office at Ipsos Customer Experience, who delve into the unique advantages of Myste…

1
Season 7, Episode 10: Shifting Gears - CX Transformation at Volkswagen Group UK 36:04

4M ago36:04

36:04

1
Season 7, Episode 9: The Employee Customer Ripple Effect 29:41

5M ago29:41

29:41

1
Season 7, Episode 8: Building Brands with Soul: A CMOs Journey to Humanising Growth and Lasting Impact 41:45

6M ago41:45

41:45

1
E13 - Building Success: B&E Built's Journey to $5 Million in Revenue 39:22

6M ago39:22

39:22

Welcome to the Business Benchmark Group Podcast, where we celebrate the remarkable achievements of businesses shaping their industries. Join host Stefan Kazakis as he explores the inspiring journey of Ethan Chittick, CEO of B&E Built, a commercial carpentry company that skyrocketed from apprenticeship roots to surpass $5 million in revenue within t…

1
E12 - Value Your Time: Balancing Work and Life with Craig Waldron 43:46

6M ago43:46

43:46

Join us as we delve into the true value of time with Craig Waldron from Cortrols Temperature Systems. Craig shares insights on how time management extends beyond business productivity to enhancing personal well-being and family life. Discover practical strategies Craig adopts, influenced by Business Benchmark Group, to prioritize health, family tim…

1
Powering the Future: Renewable Energy Supply Chain Logistics (Part 2) 24:24

6M ago24:24

24:24

Today we continue our conversation with Arno Veldkamp and Graham Hunter on Energy Supply Chain logistics. Arno is Head of Client Relationship Management Automotive & Energy at Quick Logistics; Graham is Global Key Account Manager – Project Logistics at Kuehne+Nagel. In Part 1, they described the incredible lengths to which energy companies go to re…

1
E11 - Transforming Tradies’ Brands with Matt Adams of Tradie Wraps 29:01

6M ago29:01

29:01

In this episode, we sit down with Matt Adams, founder and CEO of Tradie Wraps, Melbourne’s leading vehicle branding specialist. Matt shares his journey from starting Tradie Wraps in 2005 to becoming a trusted partner for tradies and construction businesses across Victoria. Learn how his innovative vehicle wraps act as mobile billboards, elevating b…

1
E10 - Focus to Grow: The Power of Specialisation with Josh Dobija of Dobija Creative 40:42

7M ago40:42

40:42

In this special episode, we sit down with Josh Dobija, founder of Dobija Creative and one of our 2024 Business of the Year awardees at The BBG Summit. Josh shares his remarkable journey from a small, results-oriented business to an industry leader in design and signage, driven by a laser focus on specialisation and growth. Tune in as he discusses t…

1
Season 7, Episode 7 - From Bean to Cup: The Starbucks Vietnam Journey! 33:26

7M ago33:26

33:26

1
Powering the Future: Renewable Energy Supply Chain Logistics (Part 1) 24:40

7M ago24:40

24:40

Energy, of course, powers the world. And harnessing that energy is an extraordinarily challenging task, involving massive equipment and sensitive parts that must travel to and from the furthest reaches of the globe. From oil rigs in the North Sea to wind farms off the U.S. coast, securing historical and renewable forms of energy requires precise, r…

1
E9 - Protecting Tradies: Insurance Essentials with IMAR’s Jack Phelan 32:36

8M ago32:36

32:36

In this episode of the Business Benchmark Group podcast, host Stefan Kazakis sits down with Jack Phelan, General Manager of IMAR, Australia's leading insurance provider for the trades and construction industry. Jack shares his insights into the essential insurance solutions that keep tradies covered—from public liability and tool cover to income pr…

1
E8 - Leading Innovation in Trades: A Conversation with Carly Roper of Simpro 29:58

8M ago29:58

29:58

Join host Stefan Kazakis in this insightful episode of the Business Benchmark Group Podcast as he sits down with Carly Roper, a key leader at Simpro. Carly shares her experiences guiding talented teams to streamline operations for businesses in the trades and construction industry. Discover how Simpro's all-in-one field service management software …

1
Driving Change: Adapting to the evolving automotive supply chain 16:23

8M ago16:23

16:23

In this episode, Driving change: Adapting to the evolving automotive supply chain – we tackle the historical global nature of the automotive supply chain and potential country-specific, regional and global impacts. What might this mean for future investment in U.S. infrastructure – especially around semiconductors and the ever-growing role of Elect…

1
Season 7, Episode 6: The Channel Performance Benchmark 14:06

8M ago14:06

14:06

In this episode, join Danielle Doran as she chats with Erika Terblenche and Andy Firth about the Channel Performance Benchmark. Erika and Andy give us everything we need to know about the Benchmark; what it is, why it was created, the channel and sectors it covers, and how clients can put it to work to uncover hidden insights that leads to improved…

1
E7 - Navigating Success: The Business Brokerage Journey with Farzin Hesari 36:25

8M ago36:25

36:25

Join host Stefan Kazakis in this episode of the Business Benchmark Group Podcast as he welcomes Farzin Hesari, CEO of Link Business Brokers Australia. Farzin shares his remarkable journey from purchasing his first business at 17 to leading one of the largest brokerage firms globally. With a focus on ethical practices and innovative technology, Farz…

1
E6 - Financing Growth: Insights with Jeff Weston-Arnold 36:41

8M ago36:41

36:41

Join host Stefan Kazakis in this episode of the Business Benchmark Group Podcast as he welcomes Jeff Weston-Arnold, a seasoned finance consultant and Vehicle and Equipment Finance expert. With a wealth of experience in the finance industry, Jeff shares his journey and insights on how businesses can leverage finance to fuel their growth. Discover th…

1
E5 - Elevating Digital Presence: How Wes Towers Transforms Online Strategies for Tradies 26:51

9M ago26:51

26:51

In this episode of the Business Benchmark Group Podcast, host Stefan Kazakis sits down with Wes Towers, the mastermind behind Uplift360. Specialising in website design and SEO for the trades and construction sectors, Wes shares his journey of honing a niche digital strategy that sets his company apart. Discover how Uplift360 addresses common indust…

1
E4 - From Likes to Leads: Turning Social Media Into Real Revenue 10:28

9M ago10:28

10:28

In this episode, we dive deep into the real metrics that matter in social media marketing. Whether you're getting 3 likes or 300, if your online efforts aren't translating into actual revenue, it's time for a change. Join us as we explore how to create a robust online strategy that attracts your target market and drives business opportunities. We'l…

1
E3 - Identity Matters: The Hidden Drivers of Success 10:43

9M ago10:43

10:43

Join Stefan Kazakis in exploring the depths of the identity iceberg. Discover how our beliefs, values, and environment shape our decisions and actions in business and life. Stefan delves into the transformative power of self-talk, emphasizing that the conversations we have with ourselves can either propel us forward or hold us back. Uncover the hid…

1
E2 - Build Your Benchmark Team: Mastering The Five Rs 9:51

9M ago9:51

9:51

Join us as we delve into the essentials of creating a benchmark team for your business. Discover why focusing on your resources—particularly your team—is crucial for sustainable growth. Learn how to attract and retain ideal employees who contribute to a loyal customer base and drive higher revenue and profits. Avoid the pitfalls of temporary hires …

1
Setting Up a Robust CGT Supply Chain (Part 2) 18:02

9M ago18:02

18:02

Today we continue our conversation with Mike Sweeney, Global Head of Strategy for Cell & Gene Therapies and Direct to Patient products at QuickSTAT Global Life Science Logistics, on how to set up a robust CGT supply chain. In Part 1, Mike described the explosion of cell and gene therapies registered for clinical trials – plus the hope and supply ch…

1
E1 - Taking Ownership: Leading Your Team Beyond Excuses 10:10

10M ago10:10

10:10

In this episode, Stefan Kazakis examines a critical issue plaguing many businesses today: a culture of excuses and blame. Are you frustrated with team members who deflect responsibility? Is a victim mentality holding your business back from achieving its true potential? Join Stefan as he explores actionable strategies to foster accountability and o…

1
Season 7, Episode 4 - The Experience Beyond The Product - Part 1 of 2 35:29

10M ago35:29

35:29

1
Season 7, Episode 5 - The Experience Beyond The Product - Part 2 of 2 27:06

10M ago27:06

27:06

1
Season 7, Episode 3 Virtual Experience - Unlocking Retail Insights With Virtual Testing: Efficient And Effective Shopper Research 31:01

10M ago31:01

31:01

1
E8 - Sales Mastery: Building Your Ultimate Sales Machine 23:10

10M ago23:10

23:10

In today's episode, Stefan Kazakis delves into the crucial role of sales in business growth and success. The discussion covers the nuances of sales, from identifying ideal customers, jobs, and margins to creating a structured, disciplined sales process. Key phases highlighted include qualification, education, and conversion, emphasizing the importa…

1
E7 - Mastering Delegation in Trades & Construction 28:25

11M ago28:25

28:25

In this episode, we dive deep into the mindset shifts and practical strategies necessary to empower your team, foster clear communication, and align visions of excellence. From overcoming common misconceptions about delegation to exploring real-world challenges faced by industry leaders, we provide actionable insights to help you build a resilient …

1
Season 7, Episode 2: Manulife - transforming the Customer Experience and redefining the role of insurance in customers' lives. 34:46

11M ago34:46

34:46

In this episode of Ipsos' Customer Perspective podcast, host Helen Bywater-Smith is joined by Zaheed Thawer, Director of Global Customer Centricity at leading insurance provider Manulife, and Vik Sood, EVP and Service Line Leader of CX Canada at Ipsos. Zaheed shares how Manulife is transforming the Customer Experience and redefining the role of ins…

1
E6 - Business Owner Time: Transforming Tradies into Business Owners 27:47

11M ago27:47

27:47

Join us as we explore the crucial "Business Owner Time" concept at The BBG Summit Podcast. This episode explores how dedicating just one to two hours per week can shift you from a hands-on operator to a strategic business owner. Discover why these focused hours are essential amidst your busy schedule, allowing you to reflect on critical aspects oft…

1
E5 - Navigating Family Business Growth with Tim Donohue of PMD Financial Advisors 43:56

11M ago43:56

43:56

In this episode of The BBG Summit Podcast Season 2, join us as we delve into the intricacies of managing a family business and effective financial planning for growth. Our guest, Tim Donohue from PMD Financial Advisors, brings decades of expertise to the table. Discover crucial insights on navigating succession, optimizing financial strategies, and…

1
Setting Up a Robust CGT Supply Chain (Part 1) 18:18

11M ago18:18

18:18

Cell & Gene Therapies hold incredible potential for improving – if not saving – human lives. These CGT’s have been called “living drugs” and can heal diseased organs and – we hope – fight diseases that currently have no cure. Because of these incredible possibilities, related research and development is growing exponentially around the globe, with …

1
E4 - Transforming Education with Recycled Plastic with Nicola Courtin of Classroom of Hope 36:24

11M ago36:24

36:24

In this episode of the Business Benchmark Group podcast, host Stefan Kazakis welcomes Nicola Curtin, co-founder and creative director of Classroom of Hope. They discuss the impactful work of Classroom of Hope, an Australian non-profit that builds sustainable schools and homes in developing countries using recycled plastic waste. Nicola shares her j…

1
Season 7, Episode 1: A masterclass in Event Design with Katrina Haby, CX Director of Customer Experience at Melbourne & Olympic Parks 31:19

11M ago31:19

31:19

We open the new season of Ipsos' Customer Perspective welcoming Katrina Haby, Director of Customer Experience at Melbourne & Olympic Parks - Australia's heart of sports and entertainment, along with Lance Webb, CX lead for Ipsos New Zealand and head of CX Advisory for Asia Pacific. Katrina and Lance join Helen Bywater-Smith, Ipsos' Global Head of E…

1
E3 - Navigating Success: Amanda Stoker's Journey and Insights 39:47

11M ago39:47

39:47

In this episode of the Business Benchmark Group podcast, host Stefan Kazakis interviews Amanda Stoker, former Senator for Queensland, company director, columnist, and barrister. Amanda shares her daily life routines, her biggest learning around the value of conviction, and the challenges facing small businesses in today's economic climate. She emph…

1
E2 - Forming New Foundations: Joe Caprara of Cassaform 47:48

12M ago47:48

47:48

In this episode of the Business Benchmark Group podcast, host Stefan Kazakis introduces Joe Caprara, Director of Casaform, an award-winning business recognized at the Business Benchmark Group Summit in 2023. Joe shares his comprehensive approach to business growth, emphasizing the importance of strategic thinking, perseverance, and leveraging busin…

1
E1 - Building the Future with BrickIt: A Conversation with Mark Flynn 30:15

12M ago30:15

30:15

In this inspiring episode of the Business Benchmark Group podcast, host Stefan Kazakis welcomes award-winning guest Mark Flynn, owner of Brickit. Flynn discusses his business's impressive growth, including a 13.5% increase in top-line revenue and a staggering 757.6% boost in bottom-line profit for 2023. Mark shares his proactive strategies for effe…

1
The Logistics of Cell & Gene Therapy – From Benchmarking to Standardization (Part 2) 21:25

12M ago21:25

21:25

In Part 2 of our conversation, Scott Ohanesian, QuickSTAT’s senior VP of Commercial Operations, and Mike Sweeney, QuickSTAT's Global Head of Strategy for CGT and Direct to Patient Products discuss the various challenges around the logistics of Cell & Gene Therapy – what to look out for and the importance of being prepared. We also look forward and …

1
The Logistics of Cell & Gene Therapy – From Benchmarking to Standardization (Part 1) 24:53

1y ago24:53

24:53

Medical care and scientific research offer some of the most challenging – and developing – areas for global supply chain logistics. And few are more significant– in terms of potential for improving human life and logistics precision required – than Cell & Gene Therapy or CGT. These CGT “medical miracles” bring logistics opportunities and challenges…

1
S1E8: The Limitless Build Saga with Fraser & Sablinski 45:14

1y ago45:14

45:14

In Episode 8 of The BBG Summit Series Podcast, we dive into the success story of Cameron Fraser and Matthew Sablinski from Limitless Build. Starting with the Carpentry Australia Business Mastery Programme, they've transformed their passion into a thriving business, emphasizing innovation, quality, and customer satisfaction. Join us for an inspiring…

1
S1E7 - Mastering the Art of Business and Creativity with Beau Bugeja 41:41

1y ago41:41

41:41

In Episode 7 of The BBG Summit Series Podcast, we're thrilled to feature Beau Bugeja from Beaumade Builds, recent winner of the Business of The Year award. Beau opens up about the highs and lows of entrepreneurship, revealing the innovative strategies that set Beaumade Builds apart. He shares insights on overcoming challenges, fostering creativity,…

1
S1E6 - Steel Resolve: Transforming Trades with Glenn Shannon 39:35

1y ago39:35

39:35

In this dynamic podcast episode, we engage in a thought-provoking conversation with Stefan Kazakis, Founder and Coach of Business Benchmark Group, and Glenn Shannon of Handyman Steel, one of the awardees last BBG Summit 2023. We delve into Glenn's remarkable journey in transforming Handyman Steel into an industry leader through innovation and resil…

1
S1E5 - Craig Shanahan's Journey to Business Excellence with Mood Workshop 46:21

1y ago46:21

46:21

In this episode of the Business Benchmark Group podcast, host Stefan Kazakis sits down with Craig Shanahan, director of Mood Workshop and a distinguished award-winner, to delve into the story behind his business's remarkable success. Discover how Craig's blend of personal ethos and business acumen has propelled Mood Workshop to the forefront of its…

1
S1E4 - Unveiling Business Brokerage Excellence: A Deep Dive with Fazan Hasari 54:58

1y ago54:58

54:58

In this episode of the Business Benchmark Group Podcast, host Stephen Kazakas interviews Fazan Hasari, the CEO of Link Australia, who is redefining business brokerage with his innovative approach. The podcast delves into Fazan's unique, technology-driven strategy, which sets Link Australia apart in the industry. If you're interested in entrepreneur…

1
S1E3 - The tools that set you and your business up for success with Matthew Adams 49:38

1+ y ago49:38

49:38

This weeks exciting episode of Business Benchmark Group Podcast, we are joined by our special guest - Matthew Adams, Founder and Owner of Tradie Wraps! Join us as we uncover Matthew's insights on building a successful business, the impact of routines and rituals on his journey, and the lessons he's learned along the way. Get ready to be inspired by…

1
Establishing Direct-to and from-Patient Clinical Trials (Part 2) 12:44

1+ y ago12:44

12:44

In Part 2, Mike Sweeney, QuickSTAT’s Global Head of Strategy for CGT and Direct to Patient products, offers specific supply chain design ideas and tactics to establish processes and overcome potential logistics roadblocks. He breaks down extraordinary case studies, and gives his views on what’s next – particularly around regulation.…

1
Establishing Direct-to and from-Patient Clinical Trials (Part 1) 25:59

1+ y ago25:59

25:59

Critically ill patients increasingly can participate in life saving and life changing cell & gene therapy clinical trials without having to leave their homes with the Direct- to -Patient and Direct- from -Patient model. So how do you set up these supply chains? How do you mitigate risk? And how do you ensure they’re resilient? Mike Sweeney, QuickST…

1
S1E2 - Everything falls into place when following your passion with Thijs Vrieselaar 51:13

1+ y ago51:13

51:13

Welcome back for another exciting episode of Business Benchmark Group Podcast! Our guest today is Thijs Vrieselaar, a high-performing, results-oriented marketing professional with over 12 years of experience. Thijs dives into his intriguing background in the Netherlands, quirky hobbies (as a self proclaimed 'manual car snob') and, all his professio…

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Business Benchmark Group Podcasts

Podcasts Worth a Listen