Welcome to the Property Management Business Podcast, hosted by Marc Cunningham, a veteran property manager with over 40 years of experience. This podcast offers practical insights for both beginners and experienced property managers, including topics such as industry trends, growing your business, increasing your income, marketing strategies, financial management, owner & tenant relations, and regulatory compliance. Learn valuable tips from an industry expert as you build, grow, and protect ...
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Bestpractices Podcasts
Managing Your Practice is dedicated to providing financial professionals with best practices in key areas such as driving growth, business efficiency, and the client experience. Dimensional Fund Advisors delivers insights based on our history of industry-leading financial advisor benchmark studies and client surveys. We help advisors leverage those insights when making the critical business decisions successful firms face every day. The information is provided in good faith without any warra ...
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At People-First Builders, we shine a spotlight on the leaders who shape the construction industry by building more than projectsāthey build teams, culture, and legacy. This podcast is your gateway to the stories of exceptional CEOs and visionaries who prioritize their people, achieve remarkable success, and redefine what it means to lead in construction. Discover how family-owned businesses, niche projects, and innovative leadership styles are driving progress in steel erection, bridge rebar ...
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This podcast features conversations with fundraisers, researchers and thought leaders to help propel your fundraising results.
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What would a law firm built by the founders of Disney, Four Seasons, Amazon, and Zappos look like? Lawyers (and other professionals) aren't in the same "service" industry as those companies, but that doesn't mean we can't benefit from employing their rigorous service mindsets. We give you inspiration and tactics to smooth out your processes, bolster your reputation, and increase your revenue - every episode of Five Star Counsel has actionable tips for you to build the firm that clients rave ...
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64. How We Increase Owner Leads Through Our Website with Chris Springer of PMW
1:03:06
1:03:06
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1:03:06Facing slower owner leads? Marc Cunningham welcomes Chris Springer of Property Manager Websites (PMW) and Rentvine to dissect the essential, ultra-specific strategies PMs need to win in today's market. Marc shares the unorthodox reason why he started working with PMA and Chris details how PMW scales while keeping service personal. PMW announces theā¦
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Turning Burnout Into Culture Change in Construction with Chad Abernethy
38:54
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38:54In this powerful episode of People-First Builders, host Fletcher Wimbush sits down with Chad Abernethy, CEO of Abernethy Contracting, for one of the most honest conversations we've had about leadership, burnout, culture, and what it really takes to transform a construction company from the inside out. Chad opens up about: ⢠Leaving his family's busā¦
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63. How to get hard to rent properties rented with Vanessa Anderson of Tenant Turner
52:35
52:35
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52:35Struggling with high vacancy rates in a slow rental market? You're not alone. The national average days on market has peaked near 45, making old "order-taking" leasing methods ineffective. Vanessa Anderson of Tenant Turner reveals the sobering data on current rental trends and, most crucially, the specific, automated strategies needed to secure a lā¦
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Build Together Thrive Forever Creating an Employee Owned Future with John Abrams
31:59
31:59
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31:59What happens when a small crew of "hippie carpenters" grows into a nationally admired, employee-owned company that changes lives, families, and communities? In this inspiring episode, Fletcher sits down with John Abrams, founder of Abrams+Angell, formerly of South Mountain Company, who spent 50+ years proving that business can be both profitable anā¦
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The Impact of Guiding Principles: A Conversation with Dave Butler
23:48
23:48
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23:48Recorded live at the Practice Management Symposium, Dave Butler, Co-CEO of Dimensional Fund Advisors talks with Catherine Williams, Dimensional's Head of Practice Management, about developing and sustaining an organization's mission, vision, and values and why this work matters to advisors. Dave discusses how guiding principles shape culture, decisā¦
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Lead with Empathy Growing People, Then Performance with Jim Robinson
32:09
32:09
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32:09In this episode of People-First Builders, host Fletcher Wimbush sits down with Jim Robinson, President & CEO of CGP Maintenance & Construction Services, leadership coach, and soon-to-be author of Lead With Empathy (co-written with Chris Voss). With 40 years in business, Jim has grown CGP into a people-first organization known for unmatched employeeā¦
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62. Managing 4500 Doors with Kyle Stephenson of KRS Holdings
53:09
53:09
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53:09Running a 4500-door property management firm isn't all smoking cigars and napping on hammocks. Kyle Stephenson of KRS Holdings reveals the intense, balanced structure behind his massive scale, from a rigid daily schedule to his unorthodox, but wildly effective, team culture. You'll hear the shocking event that solidifies staff loyalty (hint: it invā¦
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Lead with Love, Build with Purpose: Growing Through People with Scott Walters
29:09
29:09
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29:09In this inspiring episode of People-First Builders, host Fletcher Wimbush sits down with Scott Walters, President of Walters Services, a family-run waste management company built on one simple belief: "We love people." From humble beginnings on a chicken farm to a thriving multi-location business, Scott shares how his parents' people-centered valueā¦
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Engineer the Vision, Build the Team: Leading with Intention with Scott Harvey-Lewis
38:14
38:14
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38:14In this episode of People-First Builders, host Fletcher Wimbush sits down with Scott Harvey-Lewis, founder of Billing Mavens and a seasoned engineering leader who left corporate consulting to build something of his own ā a firm grounded in integrity, intentional hiring, and creative leadership. Scott shares how his background leading large engineerā¦
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61. How to get your owner-clients to trust you, with Lior Abramovich of Blanket Home
59:16
59:16
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59:16Do your owner-clients see you as an expense or a trusted partner? Property management leaders Marc Cunningham and Lior Abramovich of Blanket Homes challenge the old model of competing on price and being purely transactional. They reveal the framework for deciding what opportunities to pursue (and which to abandon) and why a relationship-centric appā¦
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What the Most Admired Leaders Do Differently
46:26
46:26
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46:26What is an "admired leader," and how can you become one? Dr. Suzanne Peterson, partner at CRA | Admired Leadership, has been studying and advising businesses for over 20 years on how senior leaders can create influence and develop trust within their organizations. She joins Dimensional's Catherine Williams for an episode of Managing your Practice tā¦
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60. How to run a stress free property management company with Candice Cather of STG Rentals
45:29
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45:29Discover how Candice Cather, 20-year Owner-Broker of STG Rentals, built a truly stress-free property management business in Saint George, Utah. Candice shares how she structures her days to spend 80% of her time on vision and company direction. Learn her intentional approach to attracting only high-quality owners who see her team as the expert, resā¦
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From Court Discipline to Business Growth: Leading with Structure
27:43
27:43
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27:43What happens when the discipline of the court meets the chaos of business? In this People-First Builders episode, host Fletcher Wimbush sits down with Uros Vasiljevic to unpack how athletic rigor and coaching fundamentals translate into predictable, scalable operations. From daily cadence and clear roles to simple "scoreboards" that make performancā¦
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Culture and Leadership: The Path to Elevating the Trades
30:04
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30:04What if a construction company were known first for who its people become, not only for what it builds? In this People-First Builders episode, Fletcher Wimbush talks with Chad and Cory Kundert of Kundert Construction in Monroe, Wisconsin, about turning a job site into a launchpad for growth. They share how school partnerships and hands-on "Trades Dā¦
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AI as the Next Thought Partner in Finance
56:37
56:37
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56:37How will artificial intelligence (AI) transform an advisor's business, and what does it look like in practice? In this episode of Managing your Practice, Dimensional's Catherine Williams sits down with award-winning Prosperity Capital Advisors President and Alison Wealth Management CEO Dave Alison and VastAdvisor.ai CEO Ian Karnell to explore the oā¦
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How Structure Builds Retention with Roggen Frick
24:33
24:33
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24:33What keeps great people from leaving? For Roggen Frick, it's all about replacing chaos with predictability. In this episode of People-First Builders, host Fletcher Wimbush sits down with Roggen to explore how structure, consistency, and clear systems create trust, reduce turnover, and build loyalty in the construction industry. Roggen shares practiā¦
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59. Focus on Opportunities Over Goals: Stop Getting Sucked into the Day-to-Day with Pablo Gonzalez of Vendoroo
1:09:06
1:09:06
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1:09:06Are you feeling guilty about taking time off? Does the day-to-day grind keep you from thinking about big-picture growth? In this episode, roles are reversed as Pablo Gonzalez joins us to ask Marc the questions. Marc opens up about his unconventional philosophy that helped him scale Grace Management to over 1200 doors. Revealing why reading the Wallā¦
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Measure Twice, Hire Right Building Accountability Into Growth with Matt Aston
49:42
49:42
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49:42In this People First Builders episode, host Fletcher Wimbush sits down with Matt Aston, founder and CEO of GPRS, a national leader in private utility locating, concrete scanning, and subsurface mapping. Matt shares how a single magazine ad in 2001 sparked an idea that grew from a one person startup into a coast to coast company with more than 900 tā¦
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58. How We Manage Property Managers - Ben Burnett with Grace Property Management
48:07
48:07
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48:07In this episode, Ben Burnett, Grace Property Management's VP of Property Management, shares how he manages a team of 15 high performing property managers, his journey from being a PM to a VP, and the challenges he's overcome. He discusses his approach to leadership, emphasizing the importance of one-on-one meetings, and how he handles owner leads. ā¦
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57. How Our VP Operations Runs Grace Management - meet Jessica Kampa with Grace Property Management
52:18
52:18
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52:18In this episode, Jessica Kampa VP of Operations at Grace Property Management, joins us to pull back the curtain on how their property management company runs. Jessica shares her journey from being hired to her current role, discussing the importance of delegation, why she's a firm believer in weekly one-on-ones, and how she's learned to manage a grā¦
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Jill Schlesinger on the Power of the Pivot
1:06:24
1:06:24
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1:06:24What does it take to make a bold career moveāor guide your clients through one? In this episode of Managing your Practice, Dimensional's Catherine Williams sits down with CBS News business analyst and best-selling author Jill Schlesinger to explore the mindset and mechanics behind meaningful transitions. From her own pivot from advisor to national ā¦
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56. Single Family Rental Survey Results with Jesse Lederman of Zelman
50:11
50:11
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50:11In the current volatile market, property managers face a number of complex issues, from rising maintenance costs to longer days on market and shifting rent dynamics. On this episode, Marc sits down with Jesse Lederman, a senior analyst from Zelman & Associates, to dissect the latest single-family rental survey from Zelman. They discuss the criticalā¦
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From Labor Crisis to Talent Pipeline: How Bo Jones is Revolutionizing Workforce Development
39:23
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39:23In this episode of People-First Builders, host Fletcher Wimbush sits down with Bo Jones, President of True Built Construction and CEO of CareerPathway.com, to explore a groundbreaking approach to workforce development in the skilled trades. With over 25 years of experience, Bo shares how his deep frustration with traditional hiring methodsāand the ā¦
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Digging Deep: How Ryan Schmitt Reshaped Construction with People at the Center
31:52
31:52
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31:52In this insightful episode of the People-First Builders Podcast, host Fletcher Wimbush speaks with Ryan Schmidt, CEO and Visionary at Petticoat-Schmitt Civil Contractors, Inc. His 300-person firm is redefining success in heavy civil construction by building a culture centered on growth, ownership, and values-driven leadership. Ryan shares the full ā¦
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55. How To Hire with Pete Neubig of VPM Solutions
58:05
58:05
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58:05Have you ever made a bad hire? Finding the right people is a frequent challenge for property management companies. Many struggle with hiring processes that lack structure, leading to less-than-ideal hires and high performers leaving. The key to building a strong team and allowing owners to step into more of a CEO role is to implement a consistent, ā¦
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From Carpenter to CEO: Servant Leadership and Building the Next Generation of Tradespeople with Brian Keller
35:01
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35:01In this episode of People-First Builders, host Fletcher Wimbush welcomes Brian Keller, CEO of Quest Building Corporation, a Wisconsin-based commercial contracting firm that's redefining what it means to grow a people-first construction business. Starting with four partners framing homes in 1998, Brian has spent the past 25 years scaling Quest into ā¦
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Buy, Sell, Plan: The Business of Advisor Succession
53:18
53:18
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53:18What does it really take to transition a thriving advisory firm to the next generation? Catherine Williams sits down with Aaron Hasler of SkyView Partners and Matt Crow of Mercer Capital to unpack the realities of internal succession. Covering financing options, common roadblocks, and generational dynamics, this episode offers actionable insights fā¦
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How to Find, Grow, or Attract Top Estimating Talent to Scale Your Construction Firm with Chad Prinkey
31:28
31:28
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31:28Fletcher and Chad dive deep into one of the most critical and often overlooked challenges in scaling a commercial construction business: taking the estimating hat off the owner's head. They explore: Why owners must eventually delegate estimating to scale effectively. The two main paths: grow an estimator internally vs. recruit one from a competitorā¦
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Discover the ten toughest states for landlords, uncovering the strict laws, high taxes, and lengthy eviction processes that make property ownership challenging. Marc reveals how anti-landlord legislation and rent control impact your bottom line. Crucially, learn about the rise of "accidental landlords" and how this growing market segment presents aā¦
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53. What's Really Going On In The Housing Market
42:11
42:11
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42:11Marc shares his takeaways from attending the "Housingwire" event, where the speakers were the CEOs of top publicly traded real estate sales companies. Marc shares his reflections revealing surprising details about brokerage profitability, the constant challenge of retaining quality agents, the overemphasis on 'culture', and the real impact of technā¦
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The Neuroscience of Workplace Culture: What Every Leader Should Know
1:00:38
1:00:38
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1:00:38Catherine Williams sits down with Mark Sparvell, author of Good Brain Bad Brain and head of social learning initiatives at Microsoft. Together, they explore the neuroscience behind leadership, emotional intelligence, and the human capacity to thrive amid stress and change. Catherine and Mark discuss how understanding the brain's survival wiringāandā¦
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From Grizzly Screens to Generational Impact: Mike Frick's Blueprint for Trades-Led Entrepreneurship
28:50
28:50
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28:50In this compelling episode of People-First Builders, host Fletcher Wimbush welcomes Mike Frick, president of Bear Ironworks, to share the incredible story of how a simple welding project turned into a thriving, multi-generational manufacturing business. From his early days in the oil fields and rural road building to managing over $200 million in iā¦
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52. Preventative Maintenance Mistakes with Blake Koch of Filtertime
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42:09
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42:09What are the biggest mistakes property managers make when it comes to preventative maintenance? In this episode, Marc and former NASCAR driver Blake Koch, CEO of Filtertime, reveal the secrets to a proactive maintenance strategy (and what NOT to do!) that protects your properties and saves money. Blake, drawing on his unique background, shares insiā¦
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From Jobsite to Boardroom: Jeffery Forrest Jr. on Legacy, Leadership & Learning from Poker
29:39
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29:39In this episode of the People-First Builders Podcast, I'm joined by Jeffery Forrest Jr., successor and co-owner of WPC, a family-run construction powerhouse based in Central Florida. Jeffrey shares his journey from pushing a broom on job sites at 15 to leading one of the Southeast's premier construction management firms. We dive into his unique carā¦
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Serving People First: How WPC Built Culture and Resilience Over 50 Years
44:07
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44:07In this episode of The People-First Builders Podcast, host Fletcher Wimbush sits down with Jeff Forrest Sr., President and CEO of WPC, a construction industry titan with over 45 years of hands-on leadership experience. From humble beginnings in 1979 to overseeing thousands of units across the Southeast, Jeff shares a candid look at the art of leadeā¦
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51. Mistakes PMs Make When Talking To New Owner-Clients Leads With Jen Merritt Of Rentscale
55:30
55:30
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55:30Are you losing potential owner leads after the first call? Discover the crucial mistakes property managers make when speaking with potential owner-clients and learn how to transform those conversations into lasting partnerships. Jen Merritt of RentScale joins us to reveal the art and science including specific language cues that build connection, aā¦
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Paige Byrd ā 20 Years to Break Ground: Building a Team Built to Last
22:42
22:42
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22:42In this episode of People First Builders, host Fletcher Wimbush sits down with Paige Byrd, Co-President of Thiel & Team, a seasoned leader in amenities-focused interior design and architecture. With over 30 years of experience, Paige shares the remarkable story behind the revival of the historic Baker Hotel and Spa in Mineral Wells, Texas ā a projeā¦
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Transform the Experience, Transform Your Business
59:48
59:48
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59:48Dennis Moseley-Williams, founder of DMW Strategic Consulting, brings a fresh lens to the financial services industry through the concept of the "experience economy." Dennis shares how financial advisors can grow their business by shifting from delivering services to staging experiences. Learn how the experience economy can help you deepen client reā¦
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50. What Small Property Management Companies Can Learn From Big Companies with Zac Maurais of Utility Profit
54:34
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54:34Struggling with the time-consuming utility setup for new tenants? Discover a game-changing solution with Zac Maurais of Utility Profit. In this episode, Marc Cunningham explores how Utility Profit streamlines and even monetizes the utility transfer process for property managers. Learn how their platform automates tenant communication, confirms utilā¦
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Building with Heart: How Justin Bride Brings Integrity and Intention to Residential Construction
38:57
38:57
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38:57In this episode of the People First Builders podcast, host Fletcher Wimbush sits down with Justin Bride, CEO and founder of Ascent Contracting, to explore what it really means to lead with purpose in the construction industry. From his unconventional pathāpivoting from a physics degree to a career in residential constructionāto founding a company rā¦
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From Complaints to Culture: Leading with Purpose in the Trades with Traci Austin
34:05
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34:05In this episode of People-First Builders, host Fletcher Wimbush sits down with Traci Austin, Chief Talent Officer at Elevated Talent Consulting, to unpack one of the biggest leadership challenges in the trades: the blame game. Tracy, a lifelong advocate for transformational leadership in construction and the AEC space, shares how leaders can shift ā¦
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Building Culture That Lasts: How Brandon Stanchock Keeps Turnover at 12% in the Trades
28:48
28:48
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28:48In this episode of the People First Builders Podcast, host Fletcher Wimbush sits down with Brandon Stanchock, CEO of SWF Industrial, to explore how authentic leadership and a true commitment to people-first values can transform a business. Brandon shares his journey from project management in power plant construction to leading a growing industrialā¦
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49. Strategic Thinking: How To Think 3 Steps Ahead For Company Growth, Pricing, Communication and Marketing
33:53
33:53
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33:53The most effective way to move your property management business forward is to practice periodic strategic thinking. Marc shares how his company practices strategic thinking and the specific tactics to achieve long-term success. Marc Cunningham guides you through the key business areas of growth, pricing, owner communication, and marketing. Learn hā¦
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From Boots to Blueprints: How Sal Hernandez Scaled, Systemized, and Served His Way to a Successful Exit
23:40
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23:40From Field to Founder: How Sal Hernandez Scaled, Exited, and Now Coaches the Next Generation of Builders In this episode of People-First Builders, host Fletcher Wimbush sits down with Sal Hernandez ā a veteran, serial entrepreneur, and former owner of a successful design-build firm. From humble beginnings mowing lawns with his father to scaling a fā¦
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From Sales Rookie to $70M Revenue Leader: Sam Rockaway's People-First Playbook
23:14
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23:14In this episode of People First Builders, Fletcher Wimbush sits down with Sam Rockaway, Head of Sales at REDCOM Design & Construction, to unpack his remarkable journey from construction outsider to B2B sales powerhouse in the design-build space. š What You'll Learn: How Sam turned a relationship-first mindset into an $8M average deal size The unusuā¦
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Sales Success Starts with Relationships, Not Deals
38:48
38:48
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38:48Casey Jacox, sales leader and author of Win the Relationship, Not the Deal, turned his experience in sales and leadership into a career of coaching and mentoring professionals on building authentic relationships. He shares his expertise in building confidence, communication, and business development, offering strategies for advisors to strengthen cā¦
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Designing Culture, Building Legacy: How Lance Cayko Scales Success Through People
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26:04From Farm Life to Design-Build Leadership: Lance Cayko's People-First Journey What happens when a poor farm kid from North Dakota trades irrigation lines for blueprints? You get Lance Cayko, co-founder of F9 Productionsāa thriving design-build architecture firm in Coloradoāand one of the most intentional leaders I've met. In this episode of People ā¦
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48. What Every Property Manager Needs to Know about Property Loans and Lending with Josh Heinz of LendingOne
55:55
55:55
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55:55Do you want your owner clients to see you as more than just someone who handles repairs? To truly be an asset advisor, property managers need a solid understanding of property loans. In this episode, Marc chats with Josh Heinz of LendingOne, to demystify the world of property loans and lending. They discuss the critical differences between individuā¦
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47. How to Sell a Property Management Business with Deb Newell
1:05:55
1:05:55
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1:05:55Do you ever dream of selling your property management business one day? Or just curious about its current value? In this insightful episode, Marc chats with property management consultant Deb Newell about the ins and outs of selling a property management business. This conversation dives deep into key factors that influence a company's valuation, iā¦
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Mission-Driven Leadership: Creating a Transformational Client Experience
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49:14Scott Highmark, President of Mosaic Wealth, shares how his firm's mission, vision, and values have become the foundation for driving growth, shaping culture, and delivering a transformational client experience. From fostering a team-first environment to aligning financial strategies with clients' personal values, Scott breaks down how Mosaic integrā¦
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