What if the negative review was… right? In this brutally honest episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle one of the most difficult scenarios in veterinary medicine: how to handle legitimate complaints when your clinic or team actually did make a mistake.With raw insight and hard-earned experience, the…

Remember when veterinary break rooms were covered in highlighted journals and sticky notes that said “READ THIS”? This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor explore how our learning habits have changed and what this means for clinic culture.Are we still learning together… or just scrolling solo?In this thought-provokin…

What do you do when a client trashes your clinic with a negative online review, then schedules another appointment as if nothing happened? In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack the emotional and professional complexities of accepting—or refusing—returning clients who’ve publicly criticized …

Vaccine and surgery hesitancy isn’t just a human healthcare challenge; veterinary teams are seeing it more often in exam rooms across the country. In this episode of The Veterinary Viewfinder, cohosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, take a deep dive into the rising trend of pet parent hesitancy around core vaccines and routine surgical …

In this episode of "The Veterinary Viewfinder," hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle a timely topic that every veterinary professional should consider: how inflation, rising tariffs, and supply chain disruptions are affecting big purchasing decisions and clinic growth strategies.As economic pressures mount, practice owners, mana…

This week on The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, tackle one of the most urgent and unsettling issues facing veterinary professionals: the growing instability in the profession driven by corporate layoffs, clinic closures, and public scrutiny. They discuss the recent, abrupt shutdown of My Pets Wellness clini…

In this timely and insightful episode of The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, address one of the most pressing concerns facing veterinary professionals today: how to support your clinic team during economic uncertainty. As inflation rises, operating costs soar, and layoffs make headlines, veterinary practices…

Exotic animal pets captivate animal lovers, but their rising popularity brings complex ethical dilemmas for veterinary professionals. In this episode of "The Veterinary Viewfinder," co-hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, explore the delicate balance between the desire to own exotic animals and the professional responsibility to ensure…

In another thought-provoking episode of The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, explore the complex topic of toxic leadership in veterinary practices. The duo delves into what truly constitutes a toxic boss versus a demanding or challenging manager, examining behaviors that range from a lack of self-awareness an…

In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, discuss how required continuing education (CE) content is selected for veterinary professionals. They delve into the changing landscape of vet conferences, where traditional academic excellence intersects with the modern impact of social media -- and dancing v…

In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mosser, RVT, MPA, dive into the transformative world of veterinary mentorship with the inspiring founder of MentorVet, Dr. Addie Reinhard and Director of Learning and Development, Mariel Hendricks, RVTg. MentorVet is tackling the profession’s toughest challenges—burnout, isolat…

Dive into this week’s episode of “The Veterinary Viewfinder” with hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, as they tackle a pressing topic for young veterinary professionals: mental health accommodations in practice. In this episode, the duo explores how the Americans with Disabilities Act (ADA) applies to veterinary settings, offering pra…

How Much Should Veterinary Teams Disclose to Clients?In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mosser, RVT, tackle an often-overlooked but crucial topic: veterinary transparency. As clinics update treatment protocols, switch vaccine brands, or adjust pricing, the question arises—what do we need to disclose to clients, …

Veterinary professionals are often asked to take on extra responsibilities outside their original job descriptions. But when do these additional tasks justify a raise, a title change, or more recognition? In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, take a deep dive into this complex and sometimes contro…

In this powerful episode of The Veterinary Viewfinder, hosts Dr. Ernie Ward and Beckie Mossor, MPA, RVT, sit down with Matt Krentz and Andy Bond, the co-founders of BestyBnB.com, a groundbreaking platform designed to protect pets when their owners face crises such as domestic violence, illness, or homelessness.The discussion reveals shocking statis…

In this episode of "The Veterinary Viewfinder," hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, tackle the growing influence of AI tools like ChatGPT on veterinary diagnostics. With clients increasingly turning to AI for pet health advice, veterinarians are facing new challenges: handling clients who arrive with a list of recommended tests from C…

In this episode of The Veterinary Viewfinder, Dr. Ernie Ward and registered veterinary technician Beckie Mosser, MPA, RVT, tackle a hotly debated topic in veterinary medicine: professional appearance. While dress codes in the clinic have long sparked discussion, what about virtual or telemedicine visits? How should veterinary professionals present …

On this week's episode of The Veterinary Viewfinder, co-hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, welcome the remarkable Dr. Rick LeCouteur, a trailblazing veterinarian who has redefined what it means to make an impact after a successful veterinary career. Originally from Australia, Dr. LeCouteur's journey spans continents and careers, from…

This week on the Veterinary Viewfinder, co-hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, welcome Gene O'Neill, CEO of the North American Veterinary Community (NAVC) and VMX, the world's largest veterinary continuing education conference. Gene shares insights into the incredible efforts behind organizing VMX and what attendees can expect this ye…

In this week’s episode of The Veterinary Viewfinder, Dr. Ernie Ward and registered veterinary technician Beckie Mosser, MPA, RVT, discuss the challenges of starting a new year amid personal, professional, and global upheaval. From political controversies to natural disasters, the duo discusses how these events affect the veterinary community and sh…

It’s the time of year when veterinary clinics revisit their staff policies, but how do you implement them without creating chaos or resentment? In this week’s episode of “The Veterinary Viewfinder,” Dr. Ernie Ward and Beckie Mosser, MPA, RVT, dive into the challenges of rolling out new rules, such as sick leave policies, PTO usage, and vacation tim…

As "The Veterinary Viewfinder" podcast enters its ninth year, co-hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, reflect on what's ahead for veterinary medicine in 2025. In this special year-end episode, they highlight emerging trends and topics poised to shape the profession.The duo discusses the groundbreaking passage of Colorado's Proposition …

Welcome to an annual ritual on "The Veterinary Viewfinder," where we pause from tackling tough topics to celebrate the holidays with humor, creativity, and heart! This week, co-hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, share a special tradition: a veterinary-themed rendition of "Twas the Night Before Christmas."Beckie's original poem captur…

The holidays are here, but not all the cheer makes its way into the workplace. This week on "The Veterinary Viewfinder," hosts Dr. Ernie Ward and Beckie Mosser, MPA, RVT, tackle a sensitive yet often overlooked issue: exclusion during the festive season.Imagine this: a colleague brings invitations for a holiday gathering, handing them out in full v…

For the first time in over 140 years, a pug has won the National Dog Show! While this historic win brings joy to pug lovers worldwide, it also raises critical questions for veterinary professionals. In this week's episode of "The Veterinary Viewfinder," Dr. Ernie Ward and registered veterinary technician Beckie Mosser, MPA, RVT, dive into the impli…