How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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We are 4 people in each corner of the DISC personality spectrum who want to help you make selling easier and more successful by improving communication, learning a little psychology, and finding the fun in sales!
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Welcome to the Relentless Goal Achievers Podcast, the ultimate resource for entrepreneurs, sales professionals, and growth-driven individuals looking to elevate their performance and achieve extraordinary success. 🎯 Crush Your Goals & Close More Sales This podcast goes beyond inspiration, delivering actionable strategies to master the art of goal achievement, refine your sales skills, and unlock your full potential. Whether you’re a seasoned entrepreneur, a sales leader, or someone looking t ...
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The weekly podcast for retail sales professionals. You'll get useful tips to increase your commissions, and motivation to keep you inspired.
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Startup, Product, Growth, Sales & Strategy Insights for Entrepreneurs.
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One idea every week to help you build stronger relationships with your customers and increase your sales.
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Learn to sell anything to anyone! Who is your avatar? You know what you're selling, but what is your customer buying? Hint... it may not be what you think! I'll share tips and insights from my years of selling to B2B and B2C clients. So welcome to the Podcast! And, find out more about my online courses at: https://www.salescraft.training
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The Top Secrets of Marketing & Sales podcast provides tips on how to increase sales, improve profit margins and grow your business. Each week, we address issues related to important topics like targeting your ideal prospects, fine-tuning your messaging, attracting the clients you need, monetizing social media, the MVPs of Marketing and Sales and much more. From mindset to marketing and prospecting to podcasting, the Top Secrets podcast helps B2B and B2C entrepreneurs, professionals and sales ...
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B2B & B2C eCommerce insights, tips, success stories and fails. Where you can learn from OUR experience and become an eCommerce expert. In this podcast Andrew Rogencamp shares his wealth of B2B & B2C business experience to take you on an eCommerce adventure. Each month, you’ll hear from industry experts and meet people just like you – looking to take their business to new heights online. We’d love to hear from you! Connect with Andrew Rogencamp on LinkedIn, or email andrew.rogencamp@commercev ...
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The RevOps Hero Podcast will teach you how to improve and advance your company's revenue operations and your own career. Our clear, concise explanations will help you understand how new developments in the CRM, marketing automation, and data world will affect your company's customer journey lifecycle and pipeline.
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Podcast about entrepreneurship and startup life. Stay tuned for more!
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Patrick Campbell (Founder, CEO, ProfitWell) and Michael Klett (Co-Founder, CTO, Chargify) get together to demystify and deconstruct RevOps with insight from industry leaders who are pioneering the field. Join them on the RevOps mission as they float down the San Antonio River consuming craft beers and conducting exclusive interviews to lay the foundation for RevOps success.
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From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The show looks at B2B success in a variety of ways, all with a focus on the intersection of sales, marketing & technology. Guests will represent brands, consultancies, and platforms that enable B2B marketers to do their best work.
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Welcome to the B2B From A2Z Podcast. Here, you will find real tips, real data, real facts, and real training. This podcast is not meant to be the #1 Podcast in the world, it is meant to give your #1 Resource for putting money into your pocket and prestige into your company. Let’s start adding value to your life in 5, 4, 3, 2, 1…
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Youngest Indian Podcasters on Startup tips, business updates and much more! Practical injunctions taken out of our entrepreneurial experience.
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Strike Gold is a marketing podcast hosted by Jonathan Kahn and Roy Povarchik. Each Monday, join Roy and Jonathan, for a new hour-long episode with some of the top marketers and growth experts. Learn how to grow your startup from companies such as Amazon, Elementor, Ahreds, Backlinko, Monday.com, Zappos and more.
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Visit us a https://www.insiteadvice.com Insite Advice is a St. Louis Search Engine Optimization (SEO), web design, and digital marketing agency that focuses on delivering measurable results for B2B, B2C, and E-Commerce Clients. Conversion-focused, we offer clients the ability to pick and choose the services they need, whether it’s a new website, help with SEO or PPC, or providing the complete St. Louis SEO consulting package. Our slogan is ‘Digital Marketing that Delivers’, so we only recomm ...
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Welcome to Two Geeks and A Marketing Podcast We are your hosts, the two geeks, Roger Edwards and Pascal Fintoni, here to keep you up to date with the latest news, tech, content and wisdom from the world of marketing. Roger is a man on a mission to keep marketing simple. He is the voice of the Marketing & Finance Podcast and the host of the RogVLOG series. Pascal is also on a mission to demystify digital marketing. He's the host of the Content Marketing Studio video podcast and many other vid ...
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Welcome to Unicorn Bakery: The podcast for the most ambitious founders & teams. Learn the tactics and lessons learned from the world's best founders and their teams to find out what it takes to start your startup, successfully scale, or support a founder turning their vision into reality. Unicorn Bakery is the founder's podcast about the essential questions and topics when starting a startup. We interview founders to cover every phase of the startup process, from idea generation and strategy ...
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Learn how business leaders grew their businesses and dealt with challenges in a smart way: - Fundraising - First customer - Scaling - Acquisition & exit - Balance between work, health and family
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Unleash the Power of B2B Digital Selling for New SaaS & PaaS Business 🚀 Dive into the ultimate podcast and live stream experience tailored for B2B SaaS & PaaS. Streaming live on LinkedIn, YouTube, and Facebook, we're speaking directly to savvy business owners, CEOs, and new business enthusiasts! 🎯 The Challenge: B2B revenue generation falters when applying B2C strategies (that's who marketing automation was designed for!). Traditional methods, like relying on salespeople to cold call or usin ...
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The way B2B companies market and sell now, is for a world that has vanished. It's no longer enough to have the tech… to stand-out from the competition and drive revenue contribution, businesses need to completely rethink sales and marketing – and more specifically, the role that tech has to play. B2B Game Changers is a podcast which tackles this head-on. Challenging current perceptions, stimulating debate and provoking discussion, B2B Game Changers uncovers what's really wrong with B2B marke ...
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Hey there! I’m Kerry Curran—revenue growth consultant, industry analyst, and your host of Revenue Boost: A Marketing Podcast. Every episode, I sit down with top marketing and sales experts to bring you actionable strategies that drive measurable revenue growth results. We’ve had over 800K downloads, so if you’re serious about scaling your business, hit subscribe to stay ahead of your competition! Revenue Boost: A Marketing Podcast is a must-listen for business leaders, marketers, and sales p ...
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The New Rules of B2B Marketing: How to Win with Differentiation and Value, Not Volume
30:34
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30:34"Deeper ICP understanding solves 99% of your marketing problems including differentiation. Most B2B teams scratch the surface with outdated personas and miss the real insights that drive action. When you truly understand your audience, their pain points, their priorities, and what keeps them up at night you unlock messaging that resonates, content …
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Arguing with reality in business is a huge waste of time. If you’ve got clients who are in that head space where they’re sort of scared, they’re not quite sure what to do next. If you call them and you’re in that same head space, then you’re not helpful to them. But if you call them with some thoughts or ideas on how you can help them to accomplish…
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What happens when customer experience principles meet public service? Jeannie Walters answers a thoughtful question and explores how government agencies and public institutions can create exceptional citizen experiences despite not being driven by traditional profit motives. The conversation begins with reimagining success metrics beyond customer a…
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The dating-sales parallel reveals how qualification, trust-building, and relationship maintenance drive sales success just as they create meaningful personal relationships. • Qualifying prospects properly is like dating compatibility—ensuring you spend time with potential long-term matches • Long-term relationships yield repeat business and referra…
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Revenue and Retention: Why Customer Success Is Key to Sustainable Growth
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28:29"Most companies focus on acquiring new customers, but in recurring revenue businesses, 70–90% of revenue comes from existing customers. If you're not investing in retention and expansion, you're leaving your biggest growth lever untapped.” Roee HartuvIn this episode of Revenue Boost: A Marketing Podcast titled, Revenue and Retention: Why Customer S…
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AI + EQ + GTM: The New Growth Equation for B2B Leaders
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35:38"If done right, AI will actually make us more human. It handles the busy work and surfaces real-time insights—so GTM teams can focus on what really drives revenue: building relationships, solving real problems, and creating long-term customer value." That’s a quote from Roderick Jefferson and a sneak peek at today’s episode. Hi there, I’m Kerry Cur…
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We’ll say things like, “oh man, there’s just so much going on. I’m so busy. I’m just busy, busy, busy every day.” When you’re saying that sort of thing, it’s a strong indication that you’ve got a bunch of unfinished business. You’ve got open loops, and maybe you’re not capturing it. David: Hi, and welcome back. In today’s episode, co-host Kevin Ros…
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Artificial intelligence is revolutionizing customer experience—but are businesses applying it with care? In this compelling episode, CX expert Jeannie Walters sits down with Ovetta Sampson, an AI design leader with a decade of experience at IDEO and Google, to explore how companies can harness AI without compromising trust. Ovetta challenges common…
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#43: Localizing video using AI with Guy Piekarz from Panjaya
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22:08Most brands invest heavily in content creation, but how much of that content actually reaches global audiences in a way that feels authentic? With 94% of B2B buyers saying they are more likely to engage with leadership and conference videos in their local language, companies are missing a massive opportunity. How can AI-powered video localization r…
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The CEO’s Strategic Growth Edge: A Go-To-Market System That Scales
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36:02The CEO’s Strategic Growth Edge: A Go-To-Market System That Scales “You don't need more leads—you need clarity. Clarity on where your business can grow the most, the fastest, and at the highest margin. That's what a real go-to-market system delivers. It's not about volume anymore—it's about alignment, focus, and making sure every team—marketing, sa…
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The 3 Questions to Ask To Transform Your Sales Results
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17:55We explore three transformative questions that can dramatically improve sales performance by helping you identify and focus on ideal clients who are most likely to buy. • What problems do you solve for clients that keep them awake at night? • Where do your ideal clients "hang out" and how can you position yourself to be visible to them? • How do yo…
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Live with Roger and Pascal - Episode 2: Rethinking Social Media, Authority, and Storytelling
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30:22Live with Roger and Pascal - Episode 2: Rethinking Social Media, Authority, and Storytelling #MarketingMadeSimple #SpeakersCorner #FilmMarketing #RogerAndPascal #ExpertQandA Ever wondered how marketing leaders keep things simple, communicate with impact, and draw inspiration from the world of film? Join Roger Edwards @RogEdwardsTV and Pascal Finton…
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Smarter Tech, Sharper Targeting: Fueling Revenue with AI, Data Quality, and GTM Alignment
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27:33“AI is only as powerful as the data behind it. If you don’t trust the inputs, you can’t trust the outputs and that’s where most companies get stuck. It’s not enough to have automation or algorithms; you need quality, transparency, and alignment across your go-to-market motion. That’s the difference between tech that looks smart and tech that actual…
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I’ve been having conversations over the past couple of weeks about this very topic of creating certainty in uncertain times. So much of it boils down to the specific steps I can put in place in my business. Reach out to the right people, say the right things, in the right order, consistently. That will not only improve your confidence in yourself. …
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Reflecting the CX Mission in the Employee Experience
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11:19Customer experience initiatives aren't delivering the results you expected? The answer might lie in a critical but often overlooked disconnect: the gap between your customer experience mission and your employee experience reality. In this thought-provoking episode, Jeannie Walters tackles a question about aligning a company's CX mission statement w…
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From Strategy to Speed: Building a Modern Marketing Engine with AI
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27:40“AI can accelerate everything, but if you don't have a clear strategy and alignment across leadership, you're just scaling inefficiency faster. Before you invest in tools or systems, you need to know why they matter, how you'll measure impact, and whether your organization is built to move fast enough to see results.” That's a quote from Mark Golob…
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Ever frozen mid-sentence during a product demo or felt your heart race before a cold call? You're not alone. The difference between mediocre and exceptional salespeople often comes down to mastering presentation skills and understanding the psychology behind effective demonstrations. Stop bombarding prospects with technical specifications. The most…
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Nir Eyal: How to Build Products People Love Without Losing Focus
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54:02In this episode of Unicorn Bakery, Nir Eyal, bestselling author of "Hooked" and "Indistractable", joins Fabian Tausch to discuss how to design habit-forming products, balance personal focus, and build a life free from distractions. Nir shares his unique insights on the psychology of habits, why most people misunderstand distraction, and how founder…
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Field Ops: Mastering Marketing Operations for In-Person Events
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38:27In this episode of the RevOps Hero Podcast, host Chris Strom sits down with Jacqueline Freedman of Monarch Advisory Partners and former Marketing Ops leader at Grammarly and WeWork, to dive deep into the strategy, planning, and execution of in-person events as part of your marketing operations. Together, they unpack: ✅ Why in-person events are rega…
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Your Brand Is Your Future: Scaling B2B Revenue Beyond Playbooks and Tech Stacks
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28:10"No tech stack, no playbook, no AI prompt is ever going to get you to that ultimate breakthrough that legacy status, that hockey-stick growth. It just won’t. What gets you there is brand: your story, your why, and the emotional connection you build with your buyers. No one buys from you because you’re great at executing a playbook. They buy because…
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Anytime there is any sort of issue in your business that’s not quite going the way it should, don’t sabotage your sales success. Instead, just ask yourself, is this because the process that I have in place is not working? Or is it because the person who is supposed to be following the process just didn’t do it? David: Hi, and welcome back. In today…
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Trust is key to managing customer expectations in today’s fast-changing world. While perfection isn’t possible, transparency is—and customers deeply value honesty. When transparency is your default, disappointments become opportunities for connection. Take the supplement company that added flavoring to an unflavored product: instead of ignoring fee…
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The hardest part of improving your sales skills? Often it's simply having no one there to practice with, provide feedback, or share techniques. Whether you're a solopreneur managing your entire business alone or a sales professional without adequate training resources, this episode delivers six practical strategies to elevate your sales game indepe…
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The Future Is Multicultural: How Inclusive Marketing Fuels Revenue Growth
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26:48“When 70% of consumers say they prefer to buy from brands that reflect their values, inclusive marketing stops being a ‘nice-to-have’ it becomes a competitive advantage. Align your marketing dollars with that reality, and you’re not just doing the right thing you’re unlocking a scalable growth opportunity.” Dennis TseIn this episode of Revenue Boos…
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The one about brands in saturated markets, why people change and the film, Black Bag - TG124
1:15:28
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1:15:28The one about brands in saturated markets, why people change and the film, Black Bag - TG124 00:00:00 Introduction Here are your hosts, Roger and Pascal. 00:04:12 In the News A selection of announcements and news releases from the world of marketing and technology that caught our attention. 00:22:22 Content Spotlights ROGER: 5 Strategies to Make Yo…
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It’s not always easy to get information from clients. If you’re in a situation where you have good relationships with your clients, but you’re struggling to get the information you need from them, there are very specific things that you can do that will help you to accomplish that a lot faster and a lot more organically. It’ll just feel better when…
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Customer experience leadership is not just about gathering insights—it's about securing genuine organizational buy-in. In this special episode of the Experience Action podcast, our host Jeannie Walters sits down with Sasha Fard, Country Lead for Customer Experience Management at Capital One Canada, to reveal the often-overlooked secret to successfu…
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Redefining Affiliate Marketing: Brand + Performance for Maximum Revenue Impact
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32:34Redefining Affiliate Marketing: Brand + Performance for Maximum Revenue Impact “Affiliate marketing intersects with every part of your marketing stack—PR, influencer, paid search, content—but too often, it operates in a silo. The real opportunity lies in integrating it into your brand and performance strategy from day one. When you align affiliate …
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How to stop missing the 3 types of buying signs
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17:21Many salespeople miss crucial buying signals, continuing to pitch after customers are ready to buy and potentially talking themselves out of a sale. • Three types of buying signals to recognize: verbal, non-verbal, and psychological • Verbal buying signs include asking about specifics, pricing questions, inquiring about next steps, and using owners…
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Cloudflare Growth Playbook Revealed: How Cloudflare scaled to $1 Billion AR | Growth & Go-to-market-strategies | Chris Merritt, Former Cloudflare Chief Revenue Officer
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1:30:53Chris Merritt, former CRO of Cloudflare, shares how the company scaled from single-digit millions to $1 billion in ARR and built a foundation for long-term, sustainable growth. Chris unpacks the strategies behind scaling go-to-market teams, aligning product and sales for maximum impact, and creating strong customer relationships based on trust and …
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It's time for another CX Pulse Check to discuss current events and innovations in CX. In this illuminating conversation with Enrique Rubio, Founder at Hacking HR and Head of Global Community at Transform, and our host Jeannie Walters, we uncover how innovative organizations are finally bridging this gap through strategic use of data and technology.…
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A Step-by-Step Approach to the Sales Process
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13:26When we discuss a step-by-step approach to the sales process, we’re taking a scientific approach, which most people don’t do. They just keep going out there and getting in front of people, smiling and dialing, whatever it is they’re doing. And when you take a more strategic approach, you just get far more consistent results. David: Hi, and welcome …
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#42: Maintaining authenticity as you scale with Fred Meyers, Queensboro
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22:41How do you take a business from a basement office in Queens to a $25 million company—without losing the personal touch that made it special in the first place? Joining us today is Fred Meyers, President and Founder of Queensboro, a company that has revolutionized the custom logo apparel industry. Fred spotted a market gap while doing laundry in his…
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What They Don't Tell You About Sales Rejection
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20:45Fear of rejection in sales is primarily about reframing our understanding that clients are rejecting our products or services, not us personally. Proper qualification and honest conversations with prospects are the keys to minimizing rejection and building a sustainable sales practice. • Fear of rejection often stems from making it personal when it…
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The Future of Integrated Media: Smarter Digital Marketing for Revenue Growth
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27:52The Future of Integrated Media – Smarter Digital Marketing for Revenue Growth "It’s no longer about winning the channel; it’s about winning the customer. Too often, brands optimize for individual platforms without considering the bigger picture. Today’s consumers move seamlessly between channels. If we reach the right audiences with the right messa…
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Turning Employee Insights into Customer Experience Breakthroughs
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18:32What happens when you bring together experience leaders from healthcare and elite sports education? You discover powerful insights that transcend industries and reveal universal truths about creating exceptional experiences. Meet Heather Brace, Chief People Officer at Intermountain Healthcare with its 68,000 employees across six states, and Mike Mi…
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The Things You Can Control in Your Business
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12:41What are the things you can control in your business? What are the things that we can look at? Identifying the very specific companies, the very specific industries that we need to be able to interact with, to be able to get our customers as close to what they need as possible. We might not be able to get them exactly what they want at the price th…
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#41: Connecting deeply with B2B audiences with Jason Ing, Gusto
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29:57Payroll isn’t exactly what you’d call exciting—so how do you take a - let’s face it - rather boring topic like that and make it relatable, engaging, and even funny enough to capture an audience’s attention? Joining us today is Jason Ing, Chief Marketing Officer at Gusto, a leading platform that provides small and medium-sized businesses with payrol…
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How Clay Scaled from 0 to $30M ARR in 2 years with Product-Led Growth with Co-Founder & CEO Kareem Amin
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1:14:22Clay is one of THE success stories of the last years. But in early 2022, after 5 years of building, Clay did close to 0 in revenue. Two years later, Clay did approximately 30 million in ARR (Annual Recurring Revenue). Kareem Amin, co-founder and CEO of Clay, shares the journey of building one of the most innovative AI-powered tools for go-to-market…
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From Awareness to ROI: Maximizing Influencer Marketing for Revenue Growth
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27:52"It’s no longer about winning the channel; it’s about winning the customer. Too often, brands optimize for individual platforms without considering the bigger picture. Today’s consumers move seamlessly between channels. If we reach the right audiences with the right message and high-impact creative, we lift all ships. The brands that break down sil…
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Seven practical sales techniques help beginners convert more prospects to customers while maintaining ethical standards that create genuine win-win situations. These foundational methods provide immediate tools for overcoming common sales challenges and building confidence. • Understand your product using Features, Advantages, Benefits (FABs), alwa…
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From Social to Strategy: How Smart Organic Content Fuels Consumer Interest & Revenue Growth
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31:00From Social to Strategy: How Smart Organic Content Fuels Consumer Interest & Revenue Growth "Brands need to stop thinking of themselves as the center of the conversation and start putting their audience first. If you focus on fulfilling their interests—whether through information, education, or entertainment—you’re not chasing engagement anymore. Y…
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We’d love to help you to get from here to there in terms of eliminating waste in your business. When you’re focused on getting those things done and when you’ve got processes and procedures in place to allow you to accomplish it more quickly, then everything gets a whole lot better. David: Hi, and welcome back. In today’s episode, co-host Kevin Ros…
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The magic of attending a truly exceptional event stays with us long after we've returned home. What makes some events so memorable while others fade quickly from memory? In this episode, we tackle a listener question about customer experience best practices for event planners seeking to create standout experiences. Drawing from her extensive experi…
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#40: Harnessing the Power of PR to Scale B2B with Karla Jo Helms, JOTO PR Disruptors™
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27:29Is your brand’s story building trust—or are you leaving credibility to chance? Our guest today is Karla Jo Helms, Founder and CEO of JOTO PR Disruptors™. Karla is an expert in transforming B2B brands through innovative public relations strategies. With a career dedicated to building trust, managing crises, and leveraging data-driven storytelling, s…
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Successful business interactions depend on meaningful conversations where genuine listening takes precedence over self-promotion, creating deeper connections and revealing valuable information. • Talking excessively about yourself is the biggest conversation mistake • Good listeners gather crucial information that helps qualify prospects • Open-end…
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Smarter Marketing Measurement: Your Competitive Edge for Revenue Growth
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30:05Smarter Marketing Measurement: Your Competitive Edge for Revenue Growth "The big ‘aha’ moment for most marketers comes when they cut something they thought was working, wait 30 or 60 days, and see that sales remain exactly the same. That realization—that they were spending money on something with zero impact—can be both eye-opening and unsettling."…
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Monetizing Content: How Top Publishers & Brands Maximize Reach and Revenue Impact
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30:32Cooper Schwartz: Monetizing Content: How Top Publishers and Brands Maximize Reach and Revenue Impact “The brands that win aren’t just the ones with the biggest budgets—they’re the ones that strategically align performance and brand marketing to maximize reach and revenue.” That’s a quote from Cooper Schwartz and a sneak peek at today’s episode. Hey…
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If we look at the idea of reactivating your client base in as many ways as possible, it means interacting with the people who have spent the money with us and doing that at a personal level, building the relationship, that’s about the best thing we can do. David: Hi, and welcome to the podcast. In today’s episode, cohost Jay McFarland, and I will b…
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Customer support leaders are often trapped in a cycle of "number narration" - reporting metrics without connecting them to organizational value. In this insightful episode addressing a listener's question about reporting as a new support leader, Jeannie dives into how to transform your customer support metrics into meaningful business impact storie…
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