Get the latest automotive recalls and news 🌮 in 5 minutes or less. Cover art photo provided by joshua yu on Unsplash: https://unsplash.com/@joshua_yu
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Welcome to the Used Car Dealer Podcast.You don’t have time for another vendor-sponsored podcast. You need actionable insights from people who understand your business inside and out. No sales pitches. No vendors-sponsored content. Just authentic, straight-to-the-point advice for used car dealers.Hosted by industry veterans the Used Car Dealer Podcast is the ONLY show that’s 100% focused on YOU.In each episode, we share tips on how to supercharge your used car business. You’ll hear interviews ...
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Brian Pasch covers online marketing topics that can help automotive dealership managers and owners maximize their sales and marketing investments.
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UCDP Ep #74 - Modernizing Trade-Ins and Dealer Payments: Tim Zierden, TradePending
20:49
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20:49In this episode of the Used Car Dealer Podcast, Zach talks with Tim Zierden, Chief Operating Officer at TradePending, to unpack how the company’s trade-in, payment, video, and retention tools are “making automotive simple” for more than 5,000 dealerships. Tim shares what drew him to the role after two decades at Cox Automotive, KAR Global, and Deal…
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UCDP Ep #73 – Real-Time Lot Management with Mike Hanna of TrueSpot
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22:56In this episode of the Used Car Dealer Podcast, Zach talks with Mike Hanna, CEO of TrueSpot, an innovative company transforming fixed ops with real-time vehicle and key tracking technology. They discuss how TrueSpot’s solutions minimize wasted time, cut costs, and ultimately enhance the customer experience. From initial challenges and triumphs to u…
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BizzyCar Revolutionizes Recall Marketing, Retention Strategies, & Mobile Service | Interview Podcast
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30:00BizzyCar unlocks new revenue sources for dealerships through clever automation and AI. Vice President of BizzyCar, Hunter Swift, and Brian Pasch discuss how their innovative technology has handled outreach, recall marketing, retention strategies, and mobile services for auto dealers. Learn more to update your fixed ops strategies for your dealershi…
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Fight Fraud with a 60-day Free Trial of Quick Scan from 700 Credit | Automotive Marketing Podcast
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18:34Dealers need to up their game against identity fraud, and 700 Credit now has an affordable solution to reduce risk and send a strong message to scammers that your dealership will not be caught off guard. Listen in and take action today. #dealershipsuccess #automotivemarketing #automotiveretail #dealershipmarketing #automotivepodcast #automotivesolu…
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ActivEngage Is Laser Focused on Generating Sales Not Just Leads | Automotive Marketing Podcast
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39:17Join me for a first-ever interview with ActivEngage CEO Ted Rubin. We had a very candid discussion on what makes his company different from the other communication platforms on the market and the results speak for themselves. This is a conversation that you should not miss. #automotivemarketing #automotiveretail #dealershipmarketing #automotivepodc…
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Everest Is Breaking Records for Website and Marketing Performance KPIs | Automotive Podcast
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39:15Join Brian as he interviews Gino Cipperoni and Sam Vukas from Dealer eProcess to discuss their data-centric approach to website design, marketing activation, and customer service. We also had time to discuss how Sherpa AI fits into their long-term plan for providing actional dealer insights and to power greater personalization for consumers shoppin…
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Toma Delivers A Next Generation Digital Voice Platform for Auto Dealers | Automotive Podcast
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31:40Join Brian and Monik for a deep dive discussion on how AI and second-generation digital voice assistants are filling gaps in sales and service processes. Learn how artificial intelligence tools are becoming integrated into an overall dealership digital marketing strategy to handle phone calls and provide a natural experience with existing current s…
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UCDP Ep #72 – Automotive BDC & Fixed Operations with John Traver
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47:09In this episode of the Used Car Dealer Podcast, Zach talks with John Traver, the founder of Traver Technologies and TraverConnect, to explore the evolution of the BDC concept. John shares insights on launching TraverConnect, transforming service-lane interactions into revenue opportunities, and balancing people with technology to deliver an excepti…
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OMP as an Alternative to Auto Loan Payment Tool with Aaron Bickart | Automotive Podcast
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22:22Join me and Aaron Bickart of OfferLogix to discuss how dealers need an alternative to auto loan payment tool. We discuss how an OMP can be integrated into your scalable marketing activation strategies. #automotivemarketing #automotiveretail #dealershipmarketing #podcastBy Brian Pasch
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AutoPilot: Record-Breaking ROI Without Staff Intervention | Automotive Podcast
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29:23Join me and Jonathan Lucenay, CEO of Client Command as we discuss the new use cases for the Activate Shopper Network which are proving to be highly effective and profitable for dealers. Learn how AutoPilot delivers sales and service bookings without any intervention from dealership staff, breaking ROI records. #automotivemarketing #automotiveretail…
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UCDP Ep #71 - Modern Dealership Reconditioning w/ Randy Kobat
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14:44In this episode of the podcast, Zach sits down with Randy Kobat, President and CEO of Repair On Demand, a provider of innovative reconditioning solutions for dealerships. They discuss how reconditioning has become a critical factor in dealership success, the common inefficiencies that slow down the recon process, and how technology can help dealers…
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Join me and Tim Cox as we discuss what CarNow will be showcasing at the NADA Convention in New Orleans this week.By Brian Pasch
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CarGurus Releases Consumer Insight Report
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28:48
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28:48Join me and Lindsay Ciavattone, Dir. Dealer Relations at CarGurus, as we discuss the 2024 Consumer Insights Report and how dealers can use this feedback to gain a competitive edge in your 2025 sales strategy.
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UCDP Ep #70 - Driving Recall Accuracy with Mark Allen of AutoAp
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23:56In this episode of the Used Car Dealer Podcast, Zach talks with Mark Allen, President of AutoAp, a leading provider of recall management services for dealerships, fleets, and various automotive partners. They discuss how AutoAp’s technology resolves the frequent discrepancies in safety recall data, the complexities behind VIN checks, and why automa…
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TradePending Launches New Products for NADA
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34:50I sat down with Brice Englert, CEO and Founder of TradePending to discuss the new products and enhancements which will be unveiled at NADA 2025. Join the conversation and make sure you take time to visit their booth in New Orleans.By Brian Pasch
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NADA Sneak Peak – Dealer eProcess Sherpa AI
23:53
23:53
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23:53Join me, Gino, and Sam from Dealer eProcess as we discuss their approach to AI and the release of Sherpa AI. Also listen in to two special opportunities for dealers and a pre-NADA keynote address for dealers who can’t attend NADA. Keynote Registration: bit.ly/DEPKeynote NADA Landing Page: bit.ly/DealereProcessAtNADA2025…
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UCDP Ep #69 - AI-Powered Recall Platform with Ryan Maher of BizzyCar
24:25
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24:25In this episode of the Used Car Dealer Podcast, Zach engages in an insightful conversation with Ryan Maher, CEO of BizzyCar. They discuss the broken recall management system, how BizzyCar’s AI-powered platform is transforming the process for OEMs, dealers, and consumers, and what this means for safety and compliance. Some of the questions asked wer…
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Cars Commerce Drives Innovation To Improve Dealer Profitability and the Customer Experience
37:59
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37:59Join me and Ron Andrews as we discuss all of the latest innovations with their portfolio of companies and how they are raising the bar for true dealer partnerships. More Brian Podcasts available here: https://brianpasch.libsyn.com/
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UCDP Ep #68 - Revolutionizing Vehicle Appraisals with Brian Kramer of AccuTrade
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23:25
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23:25In this episode of the Used Car Dealer Podcast, Zach dives into an engaging conversation with Brian Kramer, GM of AccuTrade. They discuss the current shifts in the used car market, the innovative appraisal tools offered by Accu-Trade, and how these tools help dealers make smarter decisions while enhancing the customer experience. Brian shares insig…
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UCDP Ep #67 - Transforming the RV and Trailer Dealership Experience with EverLogic
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25:11
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25:11In this episode of the Used Car Dealer Podcast, Zach interviews Mike Goodwin, Founder and President of EverLogic, a leading Dealer Management System (DMS) company in the RV and trailer space. Mike began his journey in the industry helping an RV dealership with accounting integrations and has been running EverLogic for over 20 years. He shares his e…
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Polk Automotive Solutions Rises To The Challenge: Realtime Data Feeds for CDPs
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34:28Join me and Joe as we discuss the many solutions which have emerged from the collaboration of dealers. and the Pol data sciences team to give dealers a competitive edge.By Brian Pasch
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Urban Science Data Is Transforming Retail Operations and Providing New Activations for CDPs
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27:07Join me, Jason, and Jeff as we discuss how dealers are using defection data to power better retail workflows, reducind waste, and recovering customers which were lost back into the service lane.
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Advanced Video Delivery Requires Scale, Open Technology, and a Compliance Mindset
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20:18Join me and Tara Rego as we discuss the new opportunities dealers have with omni-channel video delivery and advanced data integration possibibilities.By Brian Pasch
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Pioneering CDPs for Automotive Retailing - Cox Automotive Has The Lead
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33:12Join me as I discuss Cox's Omni-Channel retail platform which is delivering a profound change in how consumers engage with dealers and how dealers efficiently operate their businessBy Brian Pasch
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Client Command Expands Audience Data to Include Service Shoppers
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22:36Join me and Megan as we discuss the latest data collected by the Active Shopper Network and how their audiences now include consumers shopping for service and partsBy Brian Pasch
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Connected Retailing Is Not A Nice Idea - It's a Reality
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36:06Join me and Kerri as we discuss the breakthrough results dealers are experiencing with AutoFi Showroom and how dealers implementing a connected retailing sterategy are seeing higher PVR and lower staff turnover ratesBy Brian Pasch
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Don't Complain About Lead Close Rates If You Don't Have a Video Process
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30:28Join me and Margaret as we share the latest data and use cases for video in the Internet sales process. Video is now table stakes for progfressive car dealers so if you are not a believer, listen in today.By Brian Pasch
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UCDP Ep #66 - Digital Advertising, Inventory Strategies, & Customer Retention for Used Car Dealers
30:21
30:21
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30:21In this episode of the Used Car Dealer Podcast, Zach interviews two special guests from Cox Automotive: Jade Terreberry (Sr. Director, Strategic Planning & Business Development) and Micah Tindor (Sr. Dir. Strategic Planning Kelley Blue Book ICO). They cover a range of topics relevant to today’s used car market, from digital advertising strategies t…
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automotiveMastermind is the best partner for CDP data hygiene and activation.
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32:00Join me and Aaron Baldwin as we discuss the new opportunities dealers can leverage when they partner with automotiveMastermind for the CDP project
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Dealers Who Seek Greater Profitability Need To Pivot to Vehicle Lifecycle Management
27:42
27:42
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27:42Join me and Danny as we discuss how the VINCUE Vehicle Lifecycle Management platform is generating the additional profits which dealers are seeking in this very competitive and challenging period in our economy.
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If The Phone Is Your #1 Conversion Channel - How Would You Rate Your Phone Skills?
36:10
36:10
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36:10Join me and Curtis as we discuss the latest upgrades to the CarWars platform and how AI will accelerate growth in the coming year. It's a great time to learn how to significantly improve phone outcomes in just 90 days.
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Equifax Data Will Accelerate Revenue Opportunities For Dealers Using CDPs
41:39
41:39
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41:39Join me, Deana, and Brian as we discuss the latest opportunities for dealers to partner with Equifax to enhance data and build new use cases to generate revnue and increase customer retention.By Brian Pasch
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Customer Data Platforms Will Redefine Customer Engagement and Marketing
47:08
47:08
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47:08Join me and Aharon to discuss the greater adoption of CDP technology with automotive dealers and how AI will power better engagement and sales process workflows.By Brian Pasch
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Rethinking Your SEO Strategy Requires Bold Measurement Tools
41:56
41:56
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41:56Join me and Zach Billings as we discuss what type of SEO investments are working and what are the KPIs and measurement tools which can show if your SEO investments are working. Don't miss this conversation.By Brian Pasch
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Rethinking Your Automotive Marketing Framework to Include Lifecycle Marketing
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35:59
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35:59Join me, Sarah, and Denise as we talk about online marketing and the opportunities for smarter lifecycle marketing which is now available using CDPs and identity resolution technology.By Brian Pasch
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UCDP Ep #65 - Vehicle Reconditioning, Condition Report Writing, & the Recovery Industry
47:29
47:29
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47:29In this episode of the Used Car Dealer Podcast, Zach interviews Dave Sutton, Vice President of Business Development and Industry Relations at Montway. The discussion covers vehicle reconditioning, condition report writing, and the current state of the recovery industry. Dave also shares insights on how technology is shaping these areas and what the…
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Dealers Need To Update Their SEO Strategies For Generative AI Search
27:34
27:34
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27:34Join me and Connie Gundrum as we discuss the changing landscape in online search powered by AI and why dealers need to rethink their online content strategies.By Brian Pasch
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Clarivoy Establishes New Benchmarks and Insights for Marketing Attribution
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21:30Join me, Micah, and Steve as we discuss how Clarivoy is finally answewring the marketing attribution questions which dealers have been asking for years.By Brian Pasch
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Dealers Need a Zero Party and First Party Data Strategy That Solves Practical Use Cases
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39:02
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39:02Join me and Amol Waishampayan as we discuss how fullthrottle.ai is helping dealers manage their first-party data and activate more zero-party data confiormations to improve dfata hygiene and accelerate use cases that drive revenue and increase customer loyalty
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CDP Success Requires a Keen Focus on Data Hygiene Before Marketing Activation
34:37
34:37
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34:37Join me and Bobby Gaudreau from Activator Dealer Solutions as we discuss the development of the CDP for automotive dealers and their unique approach to buiding a sustainable dealership data layer.
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What If AI Could Power Your Best Phone Skills Training Framework?
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33:04
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33:04Join me and Ben Chodor, CEO of CallRevu, as we dicuss TestTrack; a new product that will change the way dealers building the phone skills of their staff across all departments.
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Soft Pull Credit Is Now Easier To Integrate into Automotive Technology Platforms
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19:23
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19:23Join me and Aaron Bickart general manager of OfferLogix as we challenge the vendor community to reimagine their product offerings to integrate robust soft-pull credit technology with a distinct advantage to competing solutions.By Brian Pasch
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Modern Retailing Requires Elevated Merchandising and Photography
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25:16
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25:16Join me and Daniel Able, National Sales Manager of CarCutter as we discuss the breakthroughs in vehicle merchandising and photography which will become the standard in future automotive retailing.By Brian Pasch
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UCDP Ep #64 - Interview with Todd Smith on Identity Verification & Fraud Prevention in the Auto Industry
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56:08
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56:08In this episode of the Used Car Dealer Podcast, Zach interviews Todd Smith, founder of QoreAI, a startup focused on identity verification and transactional fraud prevention in the automotive space. They discuss the recent CDK DMS hack, the prevalence of transactional fraud, and the future of secure document management in the automotive industry. Th…
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UCDP Ep #63 - Interview with Andrew Rostami of Credit Acceptance on Auto Financing
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25:23
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25:23In this episode of the Used Car Dealer Podcast, Zach interviews Andrew Rostami, Chief Product Officer and CMO at Credit Acceptance. They discuss Credit Acceptance’s strategies for dealer growth and support for the subprime ecosystem. The conversation also highlights the latest financing tech innovations and upcoming initiatives from Credit Acceptan…
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UCDP Ep #62 - Interview with Mary Bartlett of Montway on Auto Transportation
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19:47
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19:47In this episode of the Used Car Dealer Podcast, Zach interviews Mary Bartlett, Vice President of Business Development at Montway Auto Transport. They discuss Mary’s journey into the transportation space from automotive retail, the current state of automotive transport and logistics, and what makes Montway Auto Transport a leader in the industry. Th…
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UCDP Ep #61 - Interview with NIADA CEO, Jeff Martin on NIADA 2024 & Used Car Market
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25:19
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25:19In this episode, Zach is joined by Jeff Martin, CEO of NIADA since February 2023 and former executive director at TXIADA. They discuss the upcoming NIADA Convention 2024, regulatory compliance, the used car marketplace, and the latest initiatives from NIADA! Some of the questions asked on the podcast include: Q) Jeff, you've been CEO of NIADA for n…
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Clarivoy Offers Dealers The Holy Grail: Marketing Attribution Insights
26:49
26:49
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26:49Join me as I sit down with Steve White to discuss this automotive shopper identity graph (now over 140 million shoppers) and how it powers actionable marketing attribution reports.By Brian Pasch
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Outsell Expands Integrations and Activation Opportunities for Dealership First Party Data
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32:10Join me as I sit down with John Clavadetscher to discuss how Outsell leads the way for lifecycle marketing with expanded data input which create a powerful customer engagement platform.By Brian Pasch
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Urban Science fills Gaps In Your Sales Process To Improve Sales and Lower Defection Rates
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32:26
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32:26Join me as I sit down with Eric DeMont to review for SalesAlert and TrafficView are giving dealers the insights to improve their sales processes and eliminate labor waste.By Brian Pasch
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