Best Ami Assigal Podcasts (2025)

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#59 - Seasoned Staff Promotion 31:26

Play Pause

11h ago31:26

31:26

Send us your enquiry or question directly! 🌟 We’re back with Episode #59 of the Practice Partners Podcast — diving into the topic of seasoned staff promotion and what it really means for your practice. In this episode, Ami and Zac explore how to recognise long-term team members, when and how to promote from within, and the impact it has on staff cu…

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#58 - Managing Up 30:15

11d ago30:15

30:15

Send us your enquiry or question directly! In Episode #58, Ami and Zac dive into a real-life question on managing up — navigating tricky dynamics between practice managers and owners. They share practical tips on communication, setting boundaries, and influencing leadership with confidence and professionalism. A must-listen for anyone looking to st…

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#57 - How Would I Prepare For A New GP 25:42

19d ago25:42

25:42

Send us your enquiry or question directly! 👩‍⚕️ Episode #57 of the Practice Partners Podcast is here — and we’re diving into how to prepare for a new GP joining your clinic. From onboarding checklists and compliance essentials to setting expectations and creating a smooth first week, Ami and Zac share their tried-and-tested approach to setting new …

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#56 - Guest Episode Part 2 | Chris Smeed - Cubiko 21:38

22d ago21:38

21:38

Send us your enquiry or question directly! Part 2 of our chat with Chris Smeed, the CEO & Founder of Cubiko is here — and it’s packed with game-changing insights! 🚀 In this episode, we dive deeper into how practice leaders can harness data to improve efficiency, boost profitability, and build a culture of continuous improvement. If you’re looking t…

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#55 - Guest Episode Part 1 | Chris Smeed - Cubiko 35:38

25d ago35:38

35:38

Send us your enquiry or question directly! We’re joined by the brilliant Chris Smeed, the CEO & Founder of Cubiko to talk all things data and how it can transform the way you run your clinic. 📊 From understanding key metrics to improving team performance, Chris shares practical insights on using data to drive smarter business decisions in general p…

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EXTRA - MBS Changes from 1st November 2025 41:42

26d ago41:42

41:42

Send us your enquiry or question directly! From adjusted item descriptors, removal of Mental Health Consultation and Review items, to structural updates and unexpected curveballs with the BBPIP — the 1st of November has brought another round of MBS changes that every GP practice needs to understand. In this episode, Ami and Zac break down what’s ch…

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#54 - Preparing For End Of Year 35:02

1M ago35:02

35:02

Send us your enquiry or question directly! 🎙️Episode #54 of the Practice Partners Podcast we discuss all things about how to prepare your practice for the end of year. From managing compliance and finances to reviewing performance and planning for the holiday period, this episode covers everything you need to finish the year strong and set your cli…

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#53 - The Importance Of Attention To Detail 41:19

1M ago41:19

41:19

Send us your enquiry or question directly! ✨ It’s the little things that make the biggest difference. In Episode 53 of the Practice Partners Podcast, we explore why attention to detail matters in every part of your practice — from patient care to administration. Michael McQueen LinkedIn: https://www.linkedin.com/in/michaelmcqueen1/ We would love fo…

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#52 - How Your Reception Is The "Front Cover" Of Your Practice 34:49

2M ago34:49

34:49

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#51 - Guest Episode Part 2 | Darren Compton - DXC Medical Recruitment 37:32

2M ago37:32

37:32

Send us your enquiry or question directly! 🎙️We’re back with Part 2 of our Special Guest Episode with Darren Compton, Founder of DXC Medical Recruitment. In this second part, we continue the conversation on GP recruitment, tackling workforce challenges and sharing even more industry insights. This episode is packed with practical takeaways you won’…

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#50 - Guest Episode Part 1 | Darren Compton - DXC Medical Recruitment 27:51

2M ago27:51

27:51

Send us your enquiry or question directly! 🎉 We’re celebrating Episode #50 of the Practice Partners Podcast with a very special guest — Darren Compton, Founder of DXC Medical Recruitment. In this milestone episode, we dive deep into GP recruitment, workforce challenges, and industry insights in the first part of our 2-Part series. We walked away wi…

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#49 - Reviewing the Stock Take Processes In Your Practice⁠ 41:02

2M ago41:02

41:02

Send us your enquiry or question directly! 🎙️ Running a smooth GP clinic isn’t just about patient care—it’s about the systems behind the scenes too. In this episode, we dive into the often-overlooked stock take process and how reviewing it can save your practice time, money, and unnecessary stress. Tune in and learn how small improvements in stock …

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#48 - Closing Meetings Effectively – Why It Matters 29:53

3M ago29:53

29:53

Send us your enquiry or question directly! 💡 Did you know how you end your meeting can make or break its impact? In this week’s episode, we share how to close meetings effectively—and why it leads to better accountability, stronger teamwork, and more efficient practices. 🎧 Tune in now and start ending your meetings with purpose! We would love for y…

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#47 - How Many IT Systems Is Too Many 25:09

3M ago25:09

25:09

Send us your enquiry or question directly! 🖥️ Are multiple IT systems streamlining your GP clinic—or slowing you down? 🎙️ In this episode, we dive into the hidden costs of juggling too many platforms, and if the systems at your clinic are being used to their full potential! We would love for you to share your thoughts, questions, and stories to: in…

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#46 - Building a Business, Not a Charity 21:34

3M ago21:34

21:34

Send us your enquiry or question directly! Running a GP clinic isn’t just about caring for patients—it’s about building a sustainable business. 🎧 In this episode, we explore why your practice needs to operate like a business, not a charity, and how to strike the perfect balance between quality care and financial health. We would love for you to sha…

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#45 - How Underperforming Staff Affects Your Clinic 18:05

3M ago18:05

18:05

Send us your enquiry or question directly! 🦴Your team is the backbone of your practice. When performance slips, patient care does too... Ami and Zac explore the ripple effects of underperformance within clinical and administrative teams, why it matters more than many realise, and how practice leaders can identify, address, and prevent these issues …

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#44 - Increasing Your Clinic's Fees 36:50

3M ago36:50

36:50

Send us your enquiry or question directly! In this episode, we explore practical strategies for increasing your clinic’s fees! 😷Learn how to communicate changes effectively, align fees with value, and strengthen your clinic’s financial health. 🎙️Whether you’re a practice owner, manager, or GP, this episode will help you balance business needs with …

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#43 - Guest Episode Part 2 | Navigating the GPCCMP 30:08

4M ago30:08

30:08

Send us your enquiry or question directly! In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool. We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts! For more information on MyGPMPtool visit www.mygpmptool.com.au or email [email protected] We …

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#42 - Guest Episode Part 1 | Navigating the GPCCMP 27:19

4M ago27:19

27:19

Send us your enquiry or question directly! In this 2 Part Episode of the Practice Partners Podcast, Ami & Zac chat with Dr Dan Wijeratne about everything MyGPMPtool. We loved having Dr Dan join us on the Podcast to share his knowledge and thoughts! For more information on MyGPMPtool visit www.mygpmptool.com.au or email [email protected] We …

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#41 - Appraisals 23:32

4M ago23:32

23:32

Send us your enquiry or question directly! In this episode, we dive into the importance of staff appraisals—how to structure them, what to cover, and how they can drive performance, engagement, and growth in your practice. We would love for you to share your thoughts, questions, and stories to: [email protected] Find any resources discus…

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#40 - Handling Complaints Effectively 31:52

4M ago31:52

31:52

Send us your enquiry or question directly! In this episode of our Practice Management Podcast, we dive into practical strategies for managing patient complaints with professionalism, empathy, and clarity. Learn how to turn feedback into opportunities for growth and strengthen trust in your practice. 💬 Because every complaint is a chance to improve.…

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#39 - Improving Access In Your Appointment System 22:33

5M ago22:33

22:33

Send us your enquiry or question directly! Is your appointment book constantly full, yet patients are still struggling to get in? In this episode, we take a deep dive into how to improve access within your appointment system, with flow and easy access to fill up your appointment books! We would love for you to share your thoughts, questions, and st…

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#38 - Outsourced or In House Reception 23:16

5M ago23:16

23:16

Send us your enquiry or question directly! In this Episode of Practice Partners we discuss the impact of Outsourced vs In House Reception, where we explore the pros, cons, and patient care impact of each approach. ✅Pros and cons of in-house vs. outsourced reception models ✅Cost analysis and return on investment ✅Staff training, consistency, and acc…

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#37 - Dashboards That Matter – What Practice Managers Should Be Tracking Daily 26:21

5M ago26:21

26:21

Send us your enquiry or question directly! Data overload is real—but are you looking at the numbers that actually drive your practice forward? 📈🖥️ In this episode of the Practice Partners Podcast, we dive into practice dashboards and the key metrics every manager should have on their radar—every single day. ✅ What a good practice dashboard looks li…

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#36 - Forecast the Future – Why Your Numbers Matter 20:37

5M ago20:37

20:37

Send us your enquiry or question directly! If you're not looking ahead, you're possibly falling behind. 📊🔮 In this episode of the Practice Partners Podcast, we dive into the power of financial forecasting and how it can completely transform the way you manage and grow your clinic. ✅ Why knowing your numbers is critical for decision-making ✅ How doc…

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#35 - From Mate to Manager – Making the Shift 32:05

6M ago32:05

32:05

Send us your enquiry or question directly! Stepping into leadership is hard — especially when you’re leading your mates. In this episode of the Practice Partners Podcast, we unpack the tricky transition from peer to leader, including: ✅ Setting healthy boundaries without losing respect ✅ How to communicate with fairness and authority ✅ Dealing with…

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#34 - Accreditation – Not Just a Tick-Box Exercise 25:58

6M ago25:58

25:58

Send us your enquiry or question directly! Accreditation: We all dread it — but are you actually ready for it? In this episode of the Practice Partners Podcast, we dive into: ✅ How to prepare your clinic for accreditation ✅ The habits that help you maintain standards year-round ✅ Common pitfalls and how to avoid last-minute panic ✅ A look at the pr…

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EXTRA - Upcoming Changes to Chronic Condition Management (GP CCM) - Update! 24:40

6M ago24:40

24:40

Send us your enquiry or question directly! Chronic Care, Changed – What the new framework may mean for your practice The way we manage chronic conditions is evolving—and your workflows need to keep up. In this episode of the Practice Partners Podcast, we explore the updated Chronic Disease Management (CDM) framework, including: ✅ Key changes to chr…

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#32 - Work-Life Balance... If That’s Even a Thing 25:05

6M ago25:05

25:05

Send us your enquiry or question directly! Work-life balance — everyone wants it, but does it actually exist in healthcare? 💼 In this fun but serious episode of the Practice Partners Podcast, we unpack: ✅ Why "balance" might be the wrong word entirely ✅ How to manage boundaries, burnout, and brain space ✅ Strategies to stay grounded, focused, and r…

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#31 - Reception Roster Myths – Ratios That Actually Work 23:18

6M ago23:18

23:18

Send us your enquiry or question directly! How many receptionists do you really need? Spoiler: There’s no magic number. 🔢📋 In this episode of the Practice Partners Podcast, we challenge the idea that front desk staffing should be based on fixed ratios. Instead, we explore what actually drives effective rostering, including: ✅ Why reception-to-docto…

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#30 - Budget Like a Boss - Cut Costs Without Cutting Corners 36:26

6M ago36:26

36:26

Send us your enquiry or question directly! Running a practice is expensive—but blowing the budget doesn’t have to be the norm. 💸📉 In this episode of the Practice Partners Podcast, we’re talking all things budgeting and cost control, including: ✅ How to know your numbers and what they actually mean ✅ Smart strategies to cut costs without impacting c…

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#29 - Assigning Medicare Benefits – Why It Matters & How to Get It Right 31:30

7M ago31:30

31:30

Send us your enquiry or question directly! Assigning Medicare benefits isn’t just paperwork — it’s a legal requirement and a critical step in keeping your billing compliant and your payments flowing 💼 In this episode of the Practice Partners Podcast, we break down: ✅ What “assigning benefits” actually means and why it matters ✅ Legal obligations fo…

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#28 - Accountability At The Nurses Station 36:30

7M ago36:30

36:30

Send us your enquiry or question directly! A smooth clinic starts at the treatment room — but are your nurses truly across the processes that keep everything moving? 🏥 In this episode of the Practice Partners Podcast, we dive into the importance of accountability at the nurse’s station, covering: ✅ Ensuring your team owns treatment room processes a…

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#27 - Minisode: HR Wouldnt Approve - But We're Asking Anyway 9:58

7M ago9:58

9:58

Send us your enquiry or question directly! Let’s be honest — there are questions we all wish we could ask in interviews to avoid hiring drama, gossip, or a walking HR case. In this episode of the Practice Partners Podcast, we’re saying what everyone’s thinking. We cover: ✅ The red flags that never show up on a resume ✅ The brutally honest (and wild…

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#26 - Updates to Bulk Billing Changes 24:40

7M ago24:40

24:40

Send us your enquiry or question directly! In this episode of the Practice Partners Podcast, we break down the latest updates to Medicare’s bulk billing incentives and explore how these changes could impact your clinic’s operations, finances, and patient care. We cover: Implications to the operation of a private billing practice. The upcoming expan…

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#25 - All Things Promotions... What does it take? 25:28

8M ago25:28

25:28

Send us your enquiry or question directly! Everyone wants to move up — but how do you actually earn a promotion? Hint: It’s not just about chasing dollars... 💡📈 In this episode of the Practice Partners Podcast, we break down: ✅ The sponge mentality — why absorbing knowledge sets you apart ✅ How to show eagerness for growth and dedication ✅ The diff…

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#24 - Cracking the Code on GP Recruitment 30:51

8M ago30:51

30:51

Send us your enquiry or question directly! Struggling to recruit and retain GPs? You’re not alone. With increasing demand and a somewhat shrinking workforce, finding the right doctor for your practice is so important - do they align to your business's values. In this episode of the Practice Partners Podcast, we break down: ✅ The biggest challenges …

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#23 - Back to Basics - Cutting Through the Chaos 23:38

8M ago23:38

23:38

Send us your enquiry or question directly! Feeling overwhelmed in the fast-paced world of healthcare? Sometimes, the best way forward is to go back to basics. In this episode of the Practice Partners Podcast, we share our simple but powerful approach to: ✅ Calming the chaos in a dynamic practice environment ✅ Stripping things back to what truly mat…

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#22 - Lofty Ideas into Action and Implementation 30:17

8M ago30:17

30:17

Send us your enquiry or question directly! We’ve all seen it — owners return from a conference (or holidays..) buzzing with ideas, but when it’s time to implement? Crickets. 🤷‍♂️ In this episode of the Practice Partners Podcast, we tackle: ✅ Turning big ideas into clear, actionable steps ✅ Avoiding overwhelm and execution paralysis ✅ Filtering the …

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#21 - Proposed Medicare Changes Discussion 36:30

8M ago36:30

36:30

Send us your enquiry or question directly! Medicare is proposing changes changing — so what does that mean for patient consultations and billing, GP retention, and the rising costs of running a practice? In this episode of the Practice Partners Podcast, we break down: ✅ The latest proposed Medicare changes and what they really mean ✅ Bulk billing d…

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#20 - Celebrating 1000 Downloads 10:07

8M ago10:07

10:07

Send us your enquiry or question directly! 🚀 We Hit 1000 Downloads! Our podcast just hit 1,000 downloads, and we’re celebrating in a big way! To say thank you, we’re giving away 2 hours of complimentary consulting to one lucky practice. Want to win? Head to our Resources page and submit your entry. In 100 words or less, tell us why we should choose…

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#19 - Bulk Billing to Mixed Billing - Implementation Phase 35:17

9M ago35:17

35:17

Send us your enquiry or question directly! Thinking about transitioning your practice from bulk billing to mixed billing? You're not alone—many clinics are making the change, but how do you do it effectively? 💰🏥 In this episode of the Practice Partners Podcast, we cover: ✅ Steps to implement a mixed billing model without losing patients ✅ What to e…

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#18 - Doctors Orientation Done Right 21:09

9M ago21:09

21:09

Send us your enquiry or question directly! Bringing a new doctor into your practice is more than just handing them a contract and showing them their room — it’s about setting them up for success from day one. ✨ In this episode of the Practice Partners Podcast, we break down: ✅ The essential steps in a smooth doctor orientation ✅ How to create a str…

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#17 - Maximising Outcomes: Practice Nurses 35:50

9M ago35:50

35:50

Send us your enquiry or question directly! Nurses are the backbone of any clinic, but are they being utilised to their full potential? 🏥💉 In this episode of the Practice Partners Podcast, we dive into how to structure the role of practice nurses to ensure optimum efficiency and better patient outcomes. ✅ Defining clear roles and responsibilities fo…

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#16 - Results and Recalls 29:48

9M ago29:48

29:48

Send us your enquiry or question directly! Test results – they’re a core part of healthcare, but how should they be managed? 📊 In this episode of the Practice Partners Podcast, we dive into the results process from all angles, ensuring efficient and effective action for all results at your practice! ✅ How doctors handle incoming results and priorit…

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#15 - Mastering Third Party Accounts 31:26

9M ago31:26

31:26

Send us your enquiry or question directly! Managing third-party accounts, insurance consults, report requests, and outgoing invoices can feel like a never-ending admin headache. But what if you could streamline the process and get paid more efficiently? 💰 In this episode of the Practice Partners Podcast, we break down: ✅ How to efficiently manage t…

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#14 - Breaking The 'Busy' Mindset 30:30

9M ago30:30

30:30

Send us your enquiry or question directly! We’ve all heard it before — “Receptionists are the busiest people in the clinic!” But is that really true? (Spoiler: Maybe not. 😉) In this episode of the Practice Partners Podcast, we break down the psychological impact of the word ‘busy’ and how it can create panic, stress, and a loss of control in the wo…

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#13 - Point Of Difference: “The why choose us factor” 28:38

10M ago28:38

28:38

Send us your enquiry or question directly! Welcome to episode 13! In a crowded healthcare industry, why should patients choose your practice? 🤔 In this episode, we break down the "Point of Difference" — what makes your business unique and how to effectively communicate your "Why Choose Us" factor. ✅ Identifying your competitive edge ✅ Standing out …

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#12 - Know Your Business: Why Owners Need to Understand It All 27:31

10M ago27:31

27:31

Send us your enquiry or question directly! ❓ “Do I really need to know everything about my practice if I have a manager?” We get asked this all the time at Practice Partners, and the answer is YES! 🚀 In Episode 12, we dive into why owners must have a deep understanding of their business operations—even with a practice manager or operations team in …

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#11 - The Grant Game: Maximising Funding Opportunities 22:12

10M ago22:12

22:12

Send us your enquiry or question directly! On this episode of the Practice Partners Podcast, we are discussing all things grants and funding! Running a general practice is more than just patient care — it’s a business, and securing the right funding can make all the difference. In this episode, Zac and Ami dive into the world of grants and financia…