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’A Conversation With’ is our Zing Learning podcast where we speak to real people doing incredible things in their careers, for other people or the world of inclusion. We will be sharing the ways in which they are enhancing awareness around important topics and get advice and suggestions from our experts in how to enhance inclusion, embed belonging and just generally make the world a better place.
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Good Bad Billionaire

BBC World Service

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How did the richest people on the planet make their billions? Find out with the Good Bad Billionaire podcast - now with a chance for you to have your say. Make up your minds whether you think they are good, bad or just another billionaire. Latest episodes: Luciano Benetton and Elon Musk. In each episode of Good Bad Billionaire, BBC Business Editor Simon Jack and journalist and author Zing Tsjeng analyse the lives of the super-rich, and try to understand what motivates billionaires like Kim K ...
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In the midst of this unprecedented economic environment, many businesses are thriving. How are they doing it? Tune in to the HSBC Talks Business podcast series, where we explore the challenges businesses are facing and the interesting and innovative ways that banking solutions are helping them succeed. We speak with business leaders from small and mid-market enterprises along with HSBC experts to understand topics such as sustainability, cash management, supply chain optimisations, and how t ...
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Leadership isn’t in your DNA — it’s in your decisions. Chapter 20 of Your Salon Team is your reminder that you can learn to lead your tribe, even if you’re a people-pleaser with a big heart and a busy mind. In this conversation, Lisa breaks down: The four DISC personality styles Why most salon owners score high in Influence or Support How that impa…
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Elon Musk’s extraordinary rise, from a troubled childhood in apartheid-era South Africa to becoming the first person to amass half a trillion dollars. BBC business editor Simon Jack and journalist Zing Tsjeng chart Elon Musk's journey to becoming a multi-billionaire entrepreneur: from tech giant PayPal, to revolutionising electric cars at Tesla, an…
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Want to have a call with Lisa about your plan for 2026, JUST CLICK HERE TO BOOK A TIME. December can bring out the very best and the very worst in a salon. More clients, more pressure, more emotion, more expectations. In this episode, Lisa breaks down the power of setting clear expectations and why the smallest daily check-ins prevent the biggest b…
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Luciano Benetton rose from poverty in postwar Italy to found a chain of 7,000 high street fashion stores and create some of the most controversial advertising campaigns in history, becoming a billionaire along the way. Journalist Zing Tsjeng and BBC business editor Simon Jack discover how it all started for Luciano Benetton with a yellow sweater kn…
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To watch the video with all the resources, use the link below. https://thesalonmentors.com/november-replay-g6357qr0 I've got something important for you today, something every salon owner with a team needs to hear. This week inside Salon Mentors I took the salon owners behind the scenes - into the real conversations, the real fears, and the real br…
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From a childhood marked by abuse and trauma, Tyler Perry worked whatever jobs he could to fund his self-written and produced play for six years: sometimes performing to an audience of just one. But then success literally came calling for the future billionaire, and kick-started his rise in showbiz. Journalists Zing Tsjeng and Simon Jack explore how…
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Here is the link for my November Masterclass - a not to be missed event! Most salon owners dream of finding “their person” - the one who can run the show, hold the fort, and finally give them a break. But choosing a salon manager or future partner is one of the trickiest, riskiest, and most emotional decisions you’ll ever make. In Chapter 19 of You…
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> Please checkout my SECRET BLACK FRIDAY MASTERCLASS JUST CLICK HERE < If your team still thinks one facial, one treatment, one colour, or one service is enough - this episode will change your whole business. In this short, powerful conversation, Lisa Conway uncovers the biggest barrier to repeat bookings: your team’s fear of sounding salesy. With …
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Lakshmi Mittal grew up in Kolkata, where he gained early experience in his father’s steel business before founding his own steel mill in Indonesia in his twenties. By adopting mini-mill technology and electric arc furnaces, Lakshmi Mittal produced steel more efficiently than traditional methods and began acquiring underperforming state-owned mills …
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First Visit & Fun Facts - How to Nail the New Client Experience There’s nothing quite like a new client. It’s a fresh start. A blank canvas. A chance to show someone what’s truly possible - and how good they can feel when they’re in the right hands. But most salons waste the moment. They tiptoe. They assume. They don’t ask the questions that matter…
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How Michael O’Leary, the outspoken CEO of Ryanair, turned a struggling regional airline into a €28 billion powerhouse by relentlessly cutting costs and embracing controversy. BBC business editor Simon Jack and journalist Zing Tsjeng uncover how O’Leary - who neither founded Ryanair nor intended to work in aviation - redefined the airline industry. …
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Clients Bring Clients - How to Attract More of the Ones You Love If you’ve ever wondered where your best clients come from - this episode is for you. Today, Lisa breaks down the secret to growing your salon without spending a fortune on ads or relying on “word of mouth.” It’s all about creating an intentional clients-bring-clients strategy that wor…
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Diane Hendricks rose from a teenage mother on a Wisconsin dairy farm to become America’s richest self-made woman, building a $22 billion fortune through roofing giant ABC Supply. BBC business editor Simon Jack and journalist Zing Tsjeng trace her journey from selling homes to leading the largest roofing supplies company in the US. From renovating p…
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Let’s get one thing straight - your salon clients are not “theirs.” They don’t belong to Suzie, Sarah, or whoever’s holding the tail comb today. They belong to your business. In this episode, Lisa breaks down why letting your team believe clients are theirs is like handing them the keys to your bank account. She shares how this quiet problem eats a…
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Norwegian shipping magnate John Fredriksen once owned the world’s largest fleet of oil tankers. He made billions shipping goods round the globe and was unafraid of high-risk deals. BBC business editor Simon Jack and journalist Zing Tsjeng explain how Fredriksen began as a ship broker, then dabbled in oil trading, before entering the most profitable…
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When someone leaves your salon, spa, or clinic, it can feel personal - but it doesn’t have to derail your business. In this chapter of Your Salon Team, Lisa shares the truth about why people really leave and how to respond like a confident salon owner, not a heartbroken teenager. In this episode you’ll learn: ✅ Why it’s not always about you (even w…
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Snapchat co-founder Evan Spiegel dropped out of Stanford Business School when the disappearing messages app made him a millionaire. Four years later, he was named the world’s youngest billionaire at 25. BBC business editor Simon Jack and journalist Zing Tsjeng tell Spiegel’s story, from shy schoolboy to partying teen, to tech titan, all in just a f…
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This isn’t just another pep talk. The 5 Ones are the five simple, powerful actions that separate the salons that struggle from the salons that soar.In this episode, Lisa introduces the foundational framework behind her signature program - Salon Team Machine. She breaks down how these five pillars turn quiet team members into confident, client-attra…
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How Tatyana Kim went from working as an English teacher to running Russia’s largest online retailer, Wildberries, and being Russia’s richest woman. Journalist Zing Tsjeng and BBC business editor Simon Jack piece together how Tatyana Kim built Wildberries into one of Russia’s leading online clothing retailers, before expanding into electronics, hous…
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Let’s talk truth: your salon’s culture will make or break your business. In this episode, Lisa gets real about what culture actually means — and it’s not beanbags and team lunches. From tackling tough conversations (yes, even garlic breath) to holding boundaries, Lisa shares the real-world culture principles that every salon, spa, and clinic needs.…
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How bodybuilder Arnold Schwarzenegger went from Mr Universe to all-action cinematic superstar and billionaire investor. BBC business editor Simon Jack and journalist Zing Tsjeng take us back to Schwarzenegger’s youth in post-war Austria and a childhood marked by poverty. Bodybuilding gave him a way out and he took it, going all the way to Hollywood…
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Ever feel like your team’s success is hit and miss? It’s not luck — it’s focus. In this episode, Lisa shares her tried-and-true “5 Ones” - the five things every salon, spa, and clinic team member needs to know to move the needle. Lisa breaks down how to attract the right clients, convert them with confidence, and deliver remarkable results that kee…
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Like it or not, as a salon owner you’re going to find yourself doing a little “parenting.” Not in the tuck-them-into-bed sense, but in the guidance-and-boundaries sense. In this episode, in this episode Lisa shares the lessons she learned from her first boss, Sam, who quietly shaped her future with financial advice and firm boundaries. You’ll hear …
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Sometimes the problem isn’t your clients, it’s your team. In this episode, Lisa lays down the truth about what it really means to "do your job" in the salon. If your team isn’t attracting their own clients, converting them to rebooked, and delivering an exceptional experience every single time, you’ll stay stuck filling their columns for them. Lisa…
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This week, we dive into one of my favourite topics from Your Salon Team - how to create a salon that’s completely free of negativity. Because let’s face it, a salon should be the place where joy, creativity, and connection flow - not gossip, drama, or bad vibes. In this episode, I’ll walk you through: How to set the tone for a fun, drama-free envir…
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Film stars, tech bros, shipping magnates and online retail giants... BBC business editor Simon Jack and journalist Zing Tsjeng introduce the latest batch of billionaires whose stories they will uncover in their new season, starting 6 October. Good Bad Billionaire is the podcast that explores the lives of the super-rich and famous, tracking their we…
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Ever caught yourself doing the Meerkat - neck craned, watching your team like a hawk - because you’re terrified they might mess it up? In this chapter, I share why learning to “let them” (yes, like Mel Robbins says) is the secret to creating a genius team who can hold the fort even when you’re on holiday. This one’s for every salon owner who’s sick…
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This is a recording of my first Salon Mentor Team training that I did live with my client's team members, and its all about grading your client's. Some of you rocked up to this training thinking, “Ugh, why do I have to do this shit thing today?” - and that’s exactly where we begin. In this first Salon Mentor Team Training, I (yes, the loud, grey ha…
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George Lucas created Star Wars and Peter Jackson directed the Lord of the Rings films, two of the movie world’s most epic adventures. Ahead of a new season of Good Bad Billionaire, presented by Zing Tsjeng and BBC business editor Simon Jack, here’s another chance to hear how these two film directors went from zero to a billion, in episodes original…
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In Chapter 12 of Your Salon Team, Lisa Conway gets real about targets. Everyone asks for them, but very few understand the why behind them. Are your team members just “missing numbers,” or is it really a service problem in disguise? Lisa shares her no-nonsense take on setting targets that actually work - and how to use them to inspire, not punish, …
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What did you think of John D Rockefeller, Henry Ford, Howard Hughes, Sam Walton and Hetty Green? These five titans of American industry include an oil tycoon, a motor magnate, an eccentric aviator, the founder of Walmart, and an unsung pioneer of value investment known as the ‘Witch of Wall Street’. They helped shape business in the United States, …
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Later today I kick off my last Healthy, Wealthy & Kind Retreat for 2025 in Bali. After so many questions from last week’s guests (and more from you on social media), I decided to bare it all—the why, what, and how of my facelift. If you think that this is something you would be interested in just reach out via the link below. https://www.lisaconway…
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Today I am reading and explaining the 11th chapter of my second book, Your Salon Team titled "The Problem: Is it You or Them? Are You Being Too Flexible?"Here’s the truth bomb - you might be the problem. Yep, I said it. If your team’s taking the mickey, maybe it’s because you’ve been bending like a yoga instructor when you should be standing firm. …
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Whose job is it to bring in new clients? Here’s the truth—it’s everyone’s! From salon owner to team member, when you share the load, you double your chances to attract the right people. In this episode, I unpack simple, practical ways to grow your client base without the panic, the last-minute promos, or the “Sweaty Betty” stress. Tune in and disco…
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Today I am reading and explaining the tenth chapter of my second book, Your Salon Team. This book should be every Salon owners guide to finding, motivating and keeping an AMAZING team, that supports you on your journey towards 25 hours on the Salon floor each week. This week I close off registrations for my Healthy, Wealthy and Kind Retreat in Bali…
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Hetty Green was America’s richest woman, but was renowned as the nation’s biggest miser. But she built her investment fortune in an era before women could even vote. Journalist Zing Tsjeng and BBC business editor Simon Jack tell the forgotten story of a woman guided by Quakerism who loaned money to New York City when it was in financial peril. She …
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Today I am reading and explaining the ninth chapter of my second book, Your Salon Team. This book should be every Salon owners guide to finding, motivating and keeping an AMAZING team, that supports you on your journey towards 25 hours on the Salon floor each week. Why not checkout my upcoming Healthy, Wealthy and Kind Retreat in Bali at the end of…
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So, here is one for the ladies and NO it's not a sex thing. It's all about how I busted my vagina and fixed it again! Needless to say this is a fun one. Also, I am about to shut the doors on my second Healthy, Wealthy and Kind Retreat in Bali at the end of August for those with ADHD. If you are interested check it out today! https://healthywealthyk…
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Sam Walton put discount megastores on the map and built the largest retailer on Earth. He founded Walmart, which now has around 10,500 stores across 19 countries, and 255 million customers a week, thanks to their low prices. They also employ more than two million workers. BBC business editor Simon Jack and journalist Zing Tsjeng explore Sam’s pench…
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Today I did my first Team Training Tuesday with the my client's teams and we had fun. I had great feedback from the Salon owners and their teams that I thought it would be a great YouTube. If this appeals to you I am running the Client Shift Workshop on the morning of Tuesday 29th July if you are in Australia (Monday 28th evening if you are in the …
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In this episode, I dive into the hot-button topic of client's not rebooking because they will book later online - I CALL BULLSHIT! Rebooking gives clients' access to your time whilst respecting it, no SMS or call to squeeze them in on a Saturday, we all had those before... Rebooking is about reclaiming your time, training your clients to respect yo…
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The original weird billionaire, Howard Hughes was a filmmaker, a playboy and a world record-breaking aviator. He was also an obsessive germophobe who died a paranoid recluse. Journalist Zing Tsjeng and BBC business editor Simon Jack tell the story of one of the strangest billionaires in history. A wealthy child who was orphaned young, he dallied in…
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Henry Ford may not have invented the car, or even the assembly line, but he perfected them. His Model T – nicknamed “Tin Lizzie” – made cars affordable for the average worker, not just the rich. He was a master tinkerer, inventor and even introduced the five-day 40-hour work week – better than the six-day grind that was the norm at the time. But hi…
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Ever felt like running away from the salon chaos to just catch your breath? In this episode of Taking Time Away from the Salon, I share my own “I’ve hit the wall, and I need space” moment and guide you through how stepping back can reignite your passion and creativity, so you can come back stronger than ever. So if you are feeling inspired why not …
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Today I want to have an honest heart-to-heart with you — yep, the kind that might sting a little but will absolutely serve you in the long run. We’re talking about something every salon, spa, or clinic owner will face at some point… being removed or choosing to remove yourself from your business. Now before you panic, this isn't about giving up or …
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Today I am reading and explaining the 8th chapter of my second book, Your Salon Team. This book should be every Salon owners guide to finding, motivating and keeping an AMAZING team, that supports you on your journey towards 25 hours on the Salon floor each week. Why not checkout my upcoming Healthy, Wealthy and Kind Retreat in Bali at the end of A…
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John D Rockefeller built his fortune refining oil and founding Standard Oil. A pioneer of the U.S. business trust, he helped shape the structure of the modern corporation. His influence lives on in companies like Chevron, ExxonMobil, and ConocoPhillips, and in institutions like the Rockefeller Foundation. But not everyone saw him as a visionary. Pr…
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Today I am reading and explaining the seventh chapter of my second book, Your Salon Team. This book should be every Salon owners guide to finding, motivating and keeping an AMAZING team, that supports you on your journey towards 25 hours on the Salon floor each week. Why not checkout my upcoming Healthy, Wealthy and Kind Retreat in Bali at the end …
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We’re back – but with a difference! Find out how some of the world's most famous dead billionaires made their money. Meet five billionaires who helped build the United States of America. First up: oil tycoon John D Rockefeller, the world’s first billionaire. Simon Jack and Zing Tsjeng also revisit the lives of motor magnate Henry Ford, the aviator …
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Today I am reading and explaining the sixth chapter of my second book, Your Salon Team. This book should be every Salon owners guide to finding, motivating and keeping an AMAZING team, that supports you on your journey towards 25 hours on the Salon floor each week. If you want the replay of my Salon Team Targets & Performance Masterclass just reach…
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