Best Call Center Operations Podcasts (2025)

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Minnesota state agencies will now report suspected fraud to the BCA 3:33

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2h ago3:33

3:33

Minnesota state agencies are now required by law to report instances of suspected fraud to the Bureau of Criminal Apprehension. That's one of the new steps to crack down on schemes targeting human services programs, which are largely federally funded. One of the busiest times for air travel at Minneapolis-St. Paul International Airport is coming up…

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The Joyce Kaufman Show 12/22/25 Joyce discusses Marco Rubio, Turning Point USA's Americafest, ending gender affirmation car for minors, and Elon Musk. 40:43

6h ago40:43

40:43

Joyce discusses Marco Rubio being a great communicator. Turning Point USA's Americafest and JD Vance there. Plus the Trump admin moves to ending gender affirmation car for minors. And Elon Musk could soon be the first trillionaire! See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell…

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Joyce's Thought of the Day 12-22-25 3:00

3h ago3:00

3:00

Joyce discusses the Trump administrations moves to end state welfare and Medicare fraud. $2 trillion in taxpayers money is at stake. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Hoosiers Face Increased Foreclosure Rates, IN Youth Advocacy Group Calls For More Affordable Housing, IPS Superintendent Responds To ILEA, Winters Are Getting Warmer 4:33

2h ago4:33

4:33

Hoosiers are facing foreclosures at increasing rates. A central Indiana youth advocacy group wants the state to invest in more affordable housing for Hoosier families. A state-mandated taskforce led by Mayor Joe Hogsett voted this week to recommend a new oversight body for city charter schools and the Indianapolis Public Schools district. Winters i…

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St. Cloud sees spike in fatal overdoses this year, would've been higher without Narcan 4:29

31m ago4:29

4:29

By Minnesota Public Radio

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State officials question $9B Medicaid fraud estimate 3:55

2h ago3:55

3:55

State officials say they've not seen evidence to substantiate estimates from federal prosecutors that billions of dollars in Medicaid funds have been subject to fraud. The comments come a day after the U.S. Attorney's Office announced charges against people alleged to have defrauded state housing and autism programs. It’s flu season, and with end-o…

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120 S01 Ep 38 – The Large Scale Combat Operations Symposium of Fiscal Year 2026 w/BG Jason Curl & COL Ricky Taylor 1:57:43

3d ago1:57:43

1:57:43

The Joint Readiness Training Center is pleased to present the one-hundredth-and-twentieth episode to air on ‘The Crucible - The JRTC Experience’ and the fifth* annual Large Scale Combat Operations Symposium. Hosted by COL Ricky Taylor, the Commander of Ops Group (COG). Today’s guests are all seasoned observer-coach-trainers (OCTs) from across Opera…

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The Joyce Kaufman Show 12/19/25 - President Trump's comments on Rob Reiner, the reclassification of Marijuana, the Brown University shooter Derek from TMZ joins the show 40:26

3d ago40:26

40:26

Joyce honors the military and the recent passing of multiple soldiers in Syria. She talks about conservative commentators being upset about President Trump's statement following the death of Rob Reiner despite who Rob Reiner was to the president. Joyce also expresses her feelings on the legalization of marijuana and medicine in America. More detail…

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Decatur Township Newest Fight Over Data Center, Former Basketball Players Sue IU, IN Group Wants Closer Look At Preemptive Laws, IN Home Energy Rebate Program, NW IN Courts Chicago Bears 6:11

3d ago6:11

6:11

Decatur Township on the southwest side of Marion County has become the newest fight over a data center in Indiana. Six former men’s basketball players at IU Indianapolis are suing the university, alleging physical and emotional abuse by fired coach Paul Corsaro. Candidates for the 2026 Indiana Secretary of State race are already pooling campaign do…

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Joyce's Thought of the Day 12/19/25 - Prosecutors allege that Minnesota may have lost billions of dollars through it's medicaid program 2:59

4d ago2:59

2:59

Joyce discusses the finding that have lead federal prosecutors to believe that Minnesota may have lost billions of dollars to fraud through its Medicaid program. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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The Evolution of the Laboratory 42:57

11m ago42:57

42:57

International Space Station leaders Laura Shaw and Jennifer Buchli discuss the science, discoveries, and innovations that have defined nearly 25 years aboard the orbiting laboratory. HWHAP 406.By National Aeronautics and Space Administration (NASA)

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6 more people face federal charges in connection with a scheme to rip off Minnesota Medicaid programs 5:14

4d ago5:14

5:14

Blizzard conditions are impacting much of the Red River Valley today. Snow, falling heavily at times this morning, will total 3-4 inches, with totals closer to 2 inches for the Fargo-Moorhead area and Fergus Falls. Expect high winds gusting to 50-60 mph along the western edge of Minnesota as temperatures drop into the single digits. There’s a chanc…

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Why Roomba Died + Tech Predictions for 2026 + A Hard Forkin’ Xmas Song 1:03:30

3d ago1:03:30

1:03:30

This week, iRobot, the pioneering American robotics company behind the Roomba, filed for bankruptcy and announced that it would be taken over by its Chinese creditor. Colin Angle, a co-founder and a former longtime chief executive of the company, joins us to explain why the company lost its market dominance and what America should do to protect its…

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Blizzard in northwest Minnesota; ICE responds to lawsuit 3:51

1h ago3:51

3:51

The gusty winds that caused today’s blizzard conditions in northwest Minnesota also brought much colder air across the entire state. The Department of Homeland Security says federal agents have not broken the law in their treatment of observers during immigration arrests in Minnesota. Those stories and more in today’s evening update from MPR News. …

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The Joyce Kaufman Show 12/18/25 - Complicated emotions this holiday season, real danger for Jews, US Department of Energy working with China 40:43

4d ago40:43

40:43

Joyce talks about the complicated and difficult emotions of the American people during this holiday season with the horrific news around the world. Losing the battle for morally. Jewish people facing real danger while the world continues to demonize them, radical Islam want to kill everyone who does not agree with their way of life. Antisemitism in…

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ILEA Recommends Major Shakeup For Indy Schools, Woman Seeks Damages From City, Communities Look For Ways To Fill Child Care Funding Gaps, IU Expands Opioid Response 6:40

5d ago6:40

6:40

A state-mandated task force led by Mayor Joe Hogsett has recommended a major shakeup for Indianapolis schools. Lauren Roberts is seeking damages from the City of Indianapolis after she was forcibly removed from a City-County Council meeting earlier this year. Indiana University is expanding its emergency opioid response. After Indiana cut preschool…

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The Joyce Kaufman Show 12/18/25 - Brown University Shooting, President Trump holding Israel back from war with it's enemies, Islamic take over, and more 44:09

5d ago44:09

44:09

Joyce talks about the Brown University shooting, President Trump attending Hanukkah celebrations while holding Israel back from fighting off it's enemies. She also talks about the Islamic takeover around the world, terrorism, Joe Rogan's comments on Mountain lions in California eating pets as their main source of food, and more. See Privacy Policy …

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6 Minnesotans are suing U.S. Immigration and Customs Enforcement 6:08

1d ago6:08

6:08

Blizzard conditions are impacting much of the Red River Valley today. Snow, falling heavily at times this morning, will total 3-4 inches, with totals closer to 2 inches for the Fargo-Moorhead area and Fergus Falls. Expect high winds gusting to 50-60 mph along the western edge of Minnesota as temperatures drop into the single digits. There’s a chanc…

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Joyce's Thought of the Day 12/18/25 - Elected democrats make every effort to not put American's first 3:00

5d ago3:00

3:00

Joyce talks about the many ways that elected democrats prove that they do not believe that Americans should come first. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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119 S01 Ep 37 – Light Forces, Heavy Problems: Airborne Division Lessons Learned from the Friction Factory w/All American 06, MG Brandon Tegtmeier 1:05:34

1h ago1:05:34

1:05:34

The Joint Readiness Training Center is pleased to present the one-hundredth-and-nineteenth episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by COL Ricky Taylor, the Commander of Ops Group (COG). Today’s guest is the Commanding General for the fabled 82nd Airborne Division, MG Brandon Tegtmeier, All American 06. The 82nd Airborne Divis…

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Winter storm on its way to Minnesota 3:34

10m ago3:34

3:34

A winter storm will bring accumulating snow, gusty winds and possibly blizzard conditions to parts of Minnesota over the next 24 hours. A mix of rain, snow and maybe some freezing rain will spread across the state through tonight. It’ll change over to all snow most quickly across the north... with more than a half-foot possible in the far north by …

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Dear Santa: Here is the AI Contact Center Tools We Actually Want! 31:24

39m ago31:24

31:24

Send us a text This episode is my AI Christmas wish list for CCaaS. Not toys. Not buzzwords. The real AI tools contact centers should already have but don’t. Everyone is focused on making AI talk to customers. That’s missing the point. AI in CX isn’t supposed to just talk. It’s supposed to run the contact center. I break down the biggest opportunit…

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Marion County Sheriff Announces State Senate Bid, ILEA Votes On Governance Plan For Schools, IPS Backs Down From Legal Fight With IN AG, IDOH Launches New Dashboard 5:17

1d ago5:17

5:17

Marion County Sheriff Kerry Forestal will run for the state Senate District 31 seat in central Indiana. The Indianapolis Local Education Alliance votes Wednesday on a plan to reshape how district and charter schools are governed. Indianapolis Public Schools is backing down in a legal fight with the state’s attorney general over immigration. More th…

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Joyce's Thought of the Day 12/17/25 - New report claims that FBI agents didn't believe they had probable cause to raid Mar-A-Lago 3:00

6d ago3:00

3:00

Joyce discusses a new report that claims FBI agents did not believe they had probable cause to raid President Trump's home but did so anyway because they felt pressured by the Biden Administration. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.…

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Mayor Frey asks on Twin Cities residents to shop at Latino and Somali-owned businesses 5:16

34m ago5:16

5:16

By Minnesota Public Radio

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Walz signs gun policy executive orders 4:11

6d ago4:11

4:11

Gov. Tim Walz signed two executive orders today to try to address gun violence in Minnesota. One order establishes a statewide safety council to develop an action plan to prevent mass shootings and other violence. The council will make policy and funding recommendations to the governor. The other order promotes safe firearm storage and authorizes t…

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The Joyce Kaufman Show 12/16/25 - Radical Islam around the world, political toxicity, addiction , President Trump on Reiner's murder, Congressman Bryon Donalds calls in to the show 40:15

6d ago40:15

40:15

Joyce talks about the dangers of radical Islam, and how it has come to America. She talks about foreign nationals who hate America being allowed into the country, the leader of the largest Mosque in Florida being known for preaching hatred for against Jews and Christians. CAIR files a lawsuit against Governor DeSantis claiming the his executive ord…

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IMPD Data Report, Increased Cash Assistance For Low-Income Families, Medicaid Open Enrollment Extended, Purdue Adds AI Requirement 4:44

1d ago4:44

4:44

The results of a violent crime initiative in Indianapolis can be seen in this year's data report from the city's police department. Indiana has increased cash assistance for low-income families under recent welfare reforms. Indiana health officials are extending open enrollment for two major Medicaid programs through December 24. Incoming classes t…

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Joyce's No Restraint Podcast Ep. 325 - Islamist violence and the refusal to assimilate into western civilization despite living in western civilization 27:12

7d ago27:12

27:12

Joyce discusses extremism in the Islamic community that often leads to violence against others, the refusal to assimilate into western culture despite choosing to live in areas where western culture is the norm, the role of leaders in the communities seeing this violence, and changes that need to be made in order to grantee safety for all. See Priv…

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Joyce's Thought of the Day 12/16/25 -Radical Islamic terrorism is here and it's time to wake up! 3:00

7d ago3:00

3:00

Joyce discusses the antisemitic attack in Australia over the weekend and radical Islamic terrorism around the globe. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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2 special primary elections underway for state House seats in the Twin Cities metro 4:29

5h ago4:29

4:29

By Minnesota Public Radio

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Minnesota jobs update; Stewartville High School shooting suspect identified 4:08

43m ago4:08

4:08

The Minnesota Department of Employment and Economic Development, or DEED, says the state gained about 40,000 jobs in September compared to the same time a year ago. With the federal government shutdown now over, more current data will be released in the coming weeks. Olmsted County authorities today identified the person who shot and wounded a stud…

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The Joyce Kaufman Show 12/15/25 - The murder of Director Rob Reiner and his wife, terror attack in Australia, Politico complains about the Trump administration firing immigration lawyers and more 40:45

7d ago40:45

40:45

Joyce talks about the murder of Director Rob Reiner and his wife by their son, and President Trump's response following the death of the director who has been critical of him. Joyce also discusses radical Islam and their refusal to conform to Western society despite moving into western society. The anti-Semitic terror attack in Australia and how th…

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IN Sen. Liz Brown Steps Down From Leadership, Southern IN Lawmakers Divided ON Redistricting Bill, IDOE Announce Funds To Support Students, IU’s Mendoza Wins Heisman Trophy 5:17

1d ago5:17

5:17

The rift among Republican lawmakers deepens as Indiana State Senator Liz Brown steps back from a leadership position. Southern Indiana lawmakers were divided on a bill to redraw U.S. congressional lines. Farmers are having a tough year. Amid tariffs and rising costs, Indiana producers say aid from the Trump Administration could hold them over until…

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Joyce's Thought of the Day 12/15/25 - Over 80 people charged in connection to fraud operations including food programs like "Feeding our Future" 2:46

8d ago2:46

2:46

Joyce discusses the charges of over 80 people in connection with several government fraud operations including, "Feeding Our Future," autism treatment programs, housing stabilization programs and more. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.…

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Gov. Tim Walz plans to take executive measures on guns this week 5:45

43m ago5:45

5:45

By Minnesota Public Radio

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Stewartville High School shooting; Minnesota fraud 4:08

4h ago4:08

4:08

A Stewartville high school student is in critical condition after being shot outside the school early this morning. And Minnesota fraud investigations are piling up as the Department of Human Services is more aggressively examining possible abuses. Those stories and more in today’s evening update from MPR News. Hosted by Emily Reese. Music by Gary …