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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Join us as we explore practical tips, real stories, and proven strategies in the world of Customer Success. From reducing churn to boosting engagement, each episode gives you simple, actionable insights to grow your SaaS business with GoCSM.
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Getting an inside look on the prices of getting into community college Cover art photo provided by Paweł Czerwiński on Unsplash: https://unsplash.com/@pawel_czerwinski
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CSM Toolbox

Isabel Ruiz

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Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?
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CXChronicles Podcast

Adrian Brady-Cesana

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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...
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The Mariner’s Library

Chris Stanmore-Major

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The Mariner’s Library brings forgotten & obscure sailing books to life, allowing them to pass on their hard-won knowledge to a new generation of sailors. Read by solo, round-the-world yachtsman and host of ’The Mariner’ podcast; Chris Stanmore-Major.
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CSM Radio Podcast

Danny Stacey, Fredrik Ahlwin

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CSM Radio Podcast is your gateway to the future of music production and management. Hosted by Concept Sweden Mgmt, this podcast dives deep into the cutting edge of music, technology, and artistry. Each episode showcases the stories behind the artists, the innovation that drives the industry, and how CSM uses the latest technology with a humanistic approach to elevate every creator. From insider insights to interviews with rising stars, CSM Radio Podcast is where the next big thing is born.
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Trust Me, I'm a CSM

William Belcher & Valerio Bianconi

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Trust Me, I'm a CSM is a light-hearted yet insightful take on all things Customer Success. William Belcher and his co-host Valerio Bianconi speak to the brightest minds in the field and debate some of the toughest conundrums CSMs and their colleagues face in the world of enterprise software.
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Are you ready to elevate your project management game? Welcome to a dynamic podcast designed to disrupt traditional thinking and revolutionize your approach to project management. Blending the powerful frameworks, methodologies, and mindsets of the PMBOK, Agile, Scrum, and Kanban, infused with a strong focus on personal development, this podcast delivers real-world strategies and transformative insights. Hosted by a seasoned professional holding PMP, CAPM, and CSM certifications and boasting ...
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SOFcast

USSOCOM

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SOFcast is the official podcast of U.S. Special Operations Command. Listen to members of America's elite special operations forces discuss leadership, overcoming challenges, and current issues for the force. Hear from special operations personnel like Navy SEALs, Army Green Berets, Army Rangers, Marine Raiders, Air Force Special Operators, pilots, medics, communicators, and more!
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Going in-depth on features, enhancements, and accelerators in the athenaOne EHR, as well as industry trends impacting those on the athenahealth network. Visit the athenahealth Marketplace (marketplace.athenahealth.com) to learn more about our partner sponsors.
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Welcome to All Secure! Charge your devices, grab your earbuds, heat up some popcorn, and tune in to stories that unite us. You'll listen in to CSM (R) Tom and Jen Satterly discussing topics related to Veterans, active duty, first responders, military spouses, and the community as a whole. We will talk about relationships, current events, healing health modalities, and so much more. Tune in for a broad range of topics that are sure to entertain.
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The Pauline Chilton Show is a podcast about real estate, entrepreneurship, lifestyle, personal and professional development. Pauline Chilton, a Realtor and entrepreneur for 20 years, founder and Host of The Pauline Chilton Show, interviews entrepreneurs and inspiring individuals, covering a range of topics including success stories.
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4D: Deep Dive into Degenerative Diseases - ANPT

Academy of Neurologic Physical Therapy

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The Academy of Neurologic Physical Therapy Degenerative Disease Special Interest Group (DDSIG) is a component of the American Physical Therapy Association. The DDSIG is comprised of physical therapists, physical therapist assistants, and students in physical therapy programs that have an interest in neurodegenerative disorders including Parkinson’s disease, multiple sclerosis, amyotropic lateral sclerosis, Huntington’s disease, and others. The DDSIG provides a forum to discuss advances in pr ...
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The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. The CS & BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team. Unchurned, and the CS&BS series, ...
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The Joint Readiness Training Center is the premier crucible training experience. We prepare units to fight and win in the most complex environments against world-class opposing forces. We are America’s leadership laboratory. This podcast isn’t an academic review of historical vignettes or political-science analysis of current events. This is a podcast about warfighting and the skillsets necessary for America’s Army to fight and win on the modern battlefield.
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Behind The Mission

Duane K. L. France

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Because fewer than 7% of Americans have served in uniform, most Americans are unfamiliar with military service and culture. As a result, members of the military and Veteran community are at greater risk for disconnection and lack of belonging with the civilian community. PsychArmor’s mission is to bridge the military-civilian divide by educating and training a Nation. Each week, Duane France, a combat Veteran and Clinical Mental Health Counselor, will dig deep into the stories “Behind The Mi ...
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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The MisFitNation

Richard LaMonica

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Welcome to The MisFitNation Show, hosted by Rich LaMonica—a US Army Veteran who, alongside a fellow US Army Veteran and a Business Leader. Our mission is simple: inspire and empower you to be a better human being. We highlight the powerful stories of Veterans and First Responders, sharing their journeys of resilience and strength. Through captivating interviews, we also bring you guests from all walks of life—authors, entrepreneurs, coaches, motivational speakers, and health & fitness profes ...
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Customer Success Career Coach

Carly Agar | Career and Job Interview Tips for Customer Success Managers

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Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning ...
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Discussions in Spinal Cord Injury Science - ANPT

Academy of Neurologic Physical Therapy

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The Academy of Neurologic Physical Therapy Spinal Cord Injury Special Interest Group (SCI SIG) is a component of the American Physical Therapy Association. The mission of the SCI SIG is to optimize rehabilitation and maximize participation of persons with spinal cord injuries and disorders (SCI/D) as active members of their communities. The SCI SIG is comprised of physical therapists, physical therapist assistants, and students in physical therapy programs who share knowledge and expertise, ...
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I created this podcast—a safe, empowering space for survivors to share their stories, heal out loud, and connect through honest conversations. We honor deep healing while also making room for laughter, lightness, and moments of joy. Many guests say being on the show felt like chatting with a friend who truly understands. As a survivor of physical, financial, sexual, and psychological abuse, I know what it’s like to feel silenced, devalued, and lost. Back then, terms like gaslighting, narciss ...
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Untold Valor: Veterans Recovery in Action

Voice & Vision, Inc. & CompeerCORPS

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Welcome to Untold Valor, a podcast with a unique focus on veterans with stories of courage, recovery, perseverance and strength. Listen as veterans share their perspectives on what it's like to battle mental health challenges, combat addictions, and overcome other adversities unique to those who have served. We'll also speak with experts who have valuable experience working with veterans through their recovery journeys. Our mission is to reach veterans with a message of recovery and hope. Un ...
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Jeff Kushmerek, with 20 + years of software professional services experience, gets deep into the details of Customer Success, Implementation, and Professional Services in software. Joined by experts in the industry, he covers everything from ops, growing teams, selling services and products, customer success, and everything in between.
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New PTs on the Block is a physical therapy podcast intended to help student physical therapists and new clinicians side step common pitfalls encountered when starting out as a new PT...on the block. Please contact us with feedback or suggestions for future episodes at [email protected]
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Medal of Honor Podcast

Evergreen Podcasts

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Ken Harbaugh tells the stories of service members who have distinguished themselves through an act of valor. These stories from the Civil War to present day include recipients who were originally overlooked for the medal as well as those who were celebrated at the time.This podcast is made in partnership with The National Medal of Honor Museum.
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Building a consistent customer success practice is something I believe differentiates a growing company from a thriving company and that customer advocacy isn't only about building attitudinal loyalty, it's about doing the right thing for your customer in order for them to meet or exceed their desired outcome. Hi, I'm Tom Connery. Talking Customer Success was created to promote the value of customer success within the enterprise and small business. Support this podcast: https://podcasters.sp ...
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Receptive has now been acquired by Pendo. Churn It Up is *the* Customer Success podcast providing tips and tricks from the best and brightest in the world of CS. Hosted by Aly Mahan, it's perfect for anyone working on the frontlines of CS or Support, and for Account Managers at SaaS organizations. We share war wounds, bask in heroic tales, and generally just chat about all things Customer Success. This podcast turns attention to CSMs about the day to day projects they manage, and ideas they ...
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The Jedburgh Podcast

Fran Racioppi

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The Jedburgh Podcast empowers leaders to achieve success on their journey to transform themselves and their organizations. Creator, Host and Special Forces Green Beret Fran Racioppi interviews the world’s most prominent visionaries, drivers of change, and those dedicated to winning. Each episode is an in-depth discussion with trailblazers who’ve earned success through a dedication to talent development, preparation, introspection, and the drive to get things done. Our conversation will empow ...
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The Shift is a regular podcast series produced by DemandFarm that brings strategic sales and account management leaders from global companies, as guests, to share their stories & experiences about the transition to digital Key Account Management. Increasingly, as customers prefer their B2B Sales interactions to remain virtual, Key Account Management has also shifted towards a virtual direction where technology comes to the forefront as a key differentiator and enabler. Account Managers and S ...
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The Special Forces Groups are where America’s Green Berets get to work. 5th Special Forces Group has been involved in every conflict, known and unknown, across the Middle East since its inception. Doing hard things isn’t considered an ask; it’s the standard. To dig into the mission of The Legion, Fran Racioppi traveled to Fort Campbell, KY to sit d…
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Send us a text What if your customer success strategy could directly boost revenue by 30%? In this episode, Irit Eizips sits down with Susana Esteban, Global CX Leader at HPE, to reveal how their Executive Interview Program transformed customer conversations into a revenue-generating engine. Click here to watch the interview on YouTube! 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 …
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In this episode, host Ken Vinacco interviews Franchino Porciuncula, the winner of the DDSIG platform award at CSM 2025 in Houston, TX. They discuss his research related to utilizing closed-loop, music-based rhythmic auditory stimulation (RAS) with people with Parkinson’s Disease (PD). They review the impact on real-world walking and gait quality, a…
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On March 22, 2003, while stationed in Kuwait during the Iraq War, Command Sergeant Major Bart Womack experienced a terrifying betrayal—one of his own soldiers launched a deadly attack on their unit. In this powerful episode, Bart walks us through the terrifying moments when grenades exploded in their camp, and gunfire filled the air. But even more …
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If you’ve been mass applying to jobs, tweaking your resume nonstop and still hearing crickets, this episode is your reality check. Those tactics just aren’t cutting it in 2025. But here’s the good news: I’m breaking down the three strategic pivots that are helping my clients land real interviews at companies they’re actually excited about. Think sm…
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Show Summary On today’s episode, we’re featuring a conversation with Retired Command Sergeant Major Julia Kelly of the Crow Nation from Pryor, Montana. We talk about Julia’s Native heritage and her membership of an advisory group to PsychArmor for content related to Native and Tribal veterans. Provide Feedback As a dedicated member of the audience,…
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In this powerful Memorial Week episode of The MisFitNation, host Rich LaMonica welcomes U.S. Army Command Sergeant Major (Ret.) Wayne St. Louis, a distinguished Combat Engineer and lifelong servant-leader.With over two decades of service, including leadership roles from Team Leader to Rear Detachment CSM of the legendary 101st Airborne Division (Ai…
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#updateai #customersuccess #saas #business Sarah Parker, SVP, Global Customer Success at BetterUp joins the hosts ⁠⁠Kristi Faltorusso⁠⁠, ⁠⁠Jon Johnson⁠⁠ & ⁠⁠Josh Schachter⁠⁠. They discuss the need for a transition from high-touch to low-touch customer interactions and the mindset shift required for CSMs for a self-service approach. Topics Discussed…
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What if your biggest growth opportunity isn't more leads—but keeping the customers you already have? On this episode of The Pauline Chilton Show, I sit down with Alex Booth, founder of Huckleberry Consulting and GetCSM, to talk about building high-impact customer success systems that drive retention, recurring revenue, and referrals. With nearly a …
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The Joint Readiness Training Center is pleased to present the one-hundredth-and-second episode to air on ‘The Crucible - The JRTC Experience.’ Hosted by the former Commander of Ops Group (COG), COL Matthew Hardman. Today’s guests are the command team for 7th Special Forces Group (Airborne). COL Patrick “Pat” Nelson is the Commander of 7th SFG(A). C…
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In this gripping follow-up episode, retired Command Sergeant Major Bart Womack returns to share the lasting impact of surviving a horrific insider attack during his time with the 101st Airborne. He shares the emotional and strategic fallout of that day, and how it reshaped his understanding of trust, leadership, and personal safety. Tune in as Bart…
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MOPs & MOEs is ⁠powered by TrainHeroic!⁠ To continue the conversation, ⁠join our Discord!⁠ We have experts standing by to answer your questions. This is a quick hits episode! Instead of spending an hour on a specific topic, we hustle through a series of hot topics that either address current events, add to previous episodes we've done, or just don'…
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🚀 Ready to unlock your potential and transform your career? Why should YOU master project management? Discover the empowering guide to influence, growth, and success in this video! Here’s what you’ll learn: ✅ Proven strategies to lead with influence and assertive communication within cross-functional teams. ✅ How embracing a growth mindset makes yo…
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On the next episode of The MisFitNation, we sit down with Luis A. Martinez Jr., a United States Marine Corps veteran, geospatial intelligence expert, and founder of the Whiskey Valor Foundation. Luis brings a powerful mix of service, scholarship, and purpose to everything he does. After five years as a 0261 Geospatial Intelligence Analyst in the US…
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RAID in PM: The Template You NEED to Master! 📌 Ready to crush project management with proven strategies that WORK? 💼 Master the RAID template—a game-changing tool for risks, action items, issues, and decisions! This empowering guide will help you transform your projects and elevate your professional skills. 🚀 ✅ What you’ll learn: - How to use the R…
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In this episode of Untold Valor, we sit down with Grace Caulfield, LPC, and Clinic Director at the Steven A. Cohen Military Family Clinic at Easterseals. With over 24 years of experience, Grace shares how her team provides timely, comprehensive mental health support to service members, veterans, and their families. Grace discusses how the clinic re…
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What if your own mother tried to frame your brother for murder? In this jaw-dropping episode, host Tiffanie sits down with Donna Hall from The Hall Closet podcast. Donna shares how she discovered her family's terrifying connection to two of Philadelphia’s most famous unsolved murder cases. As she peels back the layers of abuse, lies, and betrayal, …
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🎙️ On the next episode of The MisFitNation, host Rich LaMonica welcomes US Army Veteran Joseph “Fonty” Fontenot, a combat-tested leader, musician, and veteran advocate with an inspiring story of resilience and reinvention. Fonty served 20 years in the US Army, retiring as a First Sergeant after deployments to Abu Ghraib, Iraq, and the Arghandab Riv…
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🚨 Critical Project Phase: Stay on Track or Fail! 🚨 Ready to take your project management skills to the next level? 🌟 This empowering guide is packed with proven strategies to keep your projects on track and ensure success! 💼 YOU GOT THIS! In this video, you'll learn: ✅ How to transform from overwhelmed to in-control with assertive communication. ✅ …
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#updateai #customersuccess #saas #business Join host Josh Schachter, Co-Founder & CEO of UpdateAI, as he sits down with Cait Keohane, the Chief Customer Officer of Airtable, to explore the art of scaling world-class post-sale experiences. Cait shares her incredible journey from being one of the early employees at Zendesk and helping grow the compan…
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🎧 In this SOFcast Brief, host Matt Parrish sits down with Maj. John Bendokas from Air Force Special Operations Command to break down the newest addition to the AFSOC arsenal — the OA-1K Skyraider II. Born from hard-earned lessons in places like Tongo Tongo and designed to support geographically isolated SOF teams, the OA-1K is a modular, cost-effec…
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You’re rewriting your resume, applying nonstop, doing everything right and still getting ghosted. Sound familiar? In this episode, I sit down with four job seekers who were stuck in the same burnout cycle… until one shift flipped everything. They went from overwhelmed and radio silence to inboxes full of interviews, and it wasn’t because they worke…
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>Join Jocko Underground< Chris "Cappy" Capelluto is a former US Army infantryman, Iraq veteran, and YouTube content creator. He has gained recognition for his YouTube channel, where he focuses on defense analysis, military history, and geopolitical topics. Cappy also worked as a head of video for Task & Purpose before launching his own channel. He'…
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In this episode of the Customer Success Pro Podcast, host Anika Zubair and guest Parul Bhandari discuss the critical aspects of building effective customer retention programs. They explore the importance of understanding customer goals, the role of product market fit, and the necessity of tracking essential metrics from day one. Parul shares her jo…
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🌟 How Friends Shape Your Success Journey 🚀 — Transform Your Life Today! 🌟 Are the people around you lifting you up or holding you back? Your friends and family have a HUGE impact on your growth, success, and happiness. And guess what? It's time to take control of YOUR circle! YOU GOT THIS 💪. 🔥 In this empowering guide, you'll discover: ✅ Proven str…
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Show Summary On today’s episode, we’re featuring a conversation with Navy Veteran Trinidad Aguirre, CEO and Co-Founder of VetsForever, a VA Accredited Law Group that supports veterans in obtaining disability ratings and discharge upgrades. We talk about the importance of finding support in accessing the benefits applications for the Department of V…
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On this episode of The ToosDay Crue, Stephen and Jake sit down with Dennis J. Henson, a seasoned entrepreneur, real estate investor, bestselling author, and transformative educator. With over five decades of experience, Dennis has not only built successful businesses but has also mentored thousands, helping them unlock their full potential through …
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🚀 Ready to uncover the truth about the CAPM Certification vs PMP? Welcome to EdwardCokeJr, where we cut through the fluff and deliver real-world, actionable project management insights for aspiring and experienced professionals! If you're exploring certifications to boost your project management career, this empowering guide clarifies critical misc…
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Hey CX Nation, In this week's episode of The CXChronicles Podcast #259, we welcomed Joe Anderson, Senior Director - Head of CX & Digital Transformation at TaskUs based in New Braunfels, TX. TaskUs is a different breed of BPO. They are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose.…
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>Join Jocko Underground< Full transparency vs. "need to know". How to capitalize on a negative person. How do you give ownership to someone who is not as good as you? Extreme Ownership with creative people??? How do you stay humble when you're a superior person in life? Support this podcast at — https://redcircle.com/jocko-podcast/exclusive-content…
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MOPs & MOEs is powered by TrainHeroic! To continue the conversation, join our Discord! We have experts standing by to answer your questions. One of the classic problems with tactical strength and conditioning is that, unlike many athletic settings, you can't assume a common baseline level of fitness. Even in combat arms units, it's normal to have e…
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Are you making critical mistakes on your CAPM certification journey without even realizing it? 😱 Don't let common pitfalls derail your project management career goals! In this episode, we uncover the 9 most frequent – and damaging – errors aspiring CAPM professionals make. We dive deep into why trying to Navigate CAPM Certification Alone is often t…
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As we close out Memorial Week, The MisFitNation proudly welcomes Willow Clerici—author of Special Forces: A Journey of Love, Resilience, and Advocacy.Willow brings over 20 years of experience as a coach, mentor, speaker, and advocate for personal growth and healing. In this powerful conversation, she shares her journey through love, loss, and resil…
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Beyond "Lessons Learned": The Authority's Playbook for Project Failure Recovery. We've all heard the "learn from failure" platitudes. But when your reputation is on the line after a failed project, you need more than clichés – you need a sophisticated playbook. 🔥 Ready to bounce back stronger than ever? Stop letting failure define you! Whether you'…
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In this episode, host Ken Vinacco sits down with guests Lauren LaMar and Kyle Vasher to discuss the range of resources that the ALS Association offers for people with ALS. Lauren shares her role in the multidisciplinary clinic as well as the range of online, local and one-on-one support services offered for patients and caregivers. Kyle adds his in…
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In 2003, a Band of Devil Soldiers came together in Ramadi, Iraq, during the intense first phase of the Battle for Ramadi. Among them were SSG Jonathon L. Martin, MSG (Ret.) Bernie Summa, Natem Stonic, and our host, Rich LaMonica. Together, they forged a bond of brotherhood that time and distance could never erase.This Memorial Week episode of The M…
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The 8 Essential Skills of an Effective Project Manager | Ed's Insights Why do communication gaps destroy projects? What if YOU could be the key to bridging them? 🔑 ✨ Here’s what you’ll learn: ✅ How to bridge communication gaps and unify disconnected teams ✅ Transform conflict into constructive dialogue that sparks creativity 🎯 ✅ Shield your team fr…
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🎙️ From a childhood of poverty and violence in Los Angeles to the ranks of the 75th Ranger Regiment, Angel Cortes’ story is one of grit, growth, and relentless purpose. In this raw and moving conversation, Angel shares how he escaped gang life, found a new mission in the Army, and eventually became a leader in the Ranger Regiment — even after setba…
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>Join Jocko Underground< Bravo Company 2-6 IN "Team Dealer" owned and controlled its battlespace, Al-Taʾmīm. The regulars of Team Dealer were never attached to the command of other units. All units planning operations in Al-Taʾmīm, including NSW (SEALs) and other SOF or OGA units always reported to Team Dealer before planning ops in Al-Taʾmīm. Supp…
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In this episode of the Customer Success Pro Podcast, Anika Zubair emphasizes the importance of building genuine human relationships with customers. She discusses the challenges faced by Customer Success Managers in managing multiple accounts and the need to shift from transactional interactions to strategic partnerships. Anika outlines common mista…
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As Memorial Week continues, The MisFitNation Show welcomes a guest whose journey embodies strength, advocacy, and enduring service—U.S. Army First Sergeant (Ret.) Aaron Hudgins.With a distinguished 26-year career as a Sniper, Infantry Leader, Human Resources NCO, and Company First Sergeant, Aaron deployed to Bosnia and Iraq, supported natural disas…
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>Join Jocko Underground< What is considered too much physical activity? Should I abandon my safe life to pursue my dream life? As as older person, what should your life's mission become? How to better retain information while learning Jiu Jitsu. How to easily deal with people with strong personalities. Support this podcast at — https://redcircle.co…
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🪖 In this special Memorial Week episode, The MisFitNation welcomes MSG Kyle Shelton, a warrior and leader who has spent nearly two decades saving lives and defusing chaos as an Army Explosive Ordnance Disposal (EOD) Technician.Kyle will share his experience, reflections, and most importantly—the memory of CPT Jason McMahon, who was killed in action…
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🔥 Are PMI Certifications Worth It in 2025? Find Out NOW! In today's episode, we have the dream team (Phill, Darrell, Dee, and I) having an open and transparent conversation about PMI Certifications. Looking to thrive in your career and ace the world of project management? 🌟 This empowering guide dives into PMI certifications like PMP, CAPM, PMI-BA,…
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#updateai #customersuccess #saas #business Welcome back to Unchurned! In this very special annual tradition, host Josh Schachter, CEO of UpdateAI sits down with Nick Mehta, the ever-energetic CEO of Gainsight, for a deep dive into all things Pulse 2025 - Gainsight’s CS conference, which this year is bringing its signature blend of learning and comm…
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